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IRONSCALES vs Trend Micro Email Security comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.6
Businesses find IRONSCALES offers significant ROI by saving time, reducing intervention, and enhancing cybersecurity with minimal licensing costs.
Sentiment score
6.4
Trend Micro Email Security offers up to 800% ROI, enhancing protection and cost-efficiency, outperforming alternatives like Kaspersky.
Since Trend Micro launched in the Pakistani market, it has offered a great return on investment with competitive financial costing.
SOC Team Lead at a security firm with 51-200 employees
 

Customer Service

Sentiment score
7.4
IRONSCALES customer service is praised for responsiveness, knowledgeable staff, and high satisfaction, despite minor delays.
Sentiment score
7.0
Trend Micro Email Security support is praised for responsiveness but criticized for delays and varying regional service quality.
Customer support for IRONSCALES is outstanding.
Email Security Analyst at a computer software company with 51-200 employees
I would rate their technical support as very good, as they respond promptly when my team opens a ticket.
Systems Engineer at a tech services company with 10,001+ employees
We have local support here as well, with local Trend Micro engineers that visit the site whenever there is a high escalation case, arriving within hours if there is a geolocation difference, or within five to six hours.
SOC Team Lead at a security firm with 51-200 employees
Clients are generally very satisfied with the various types of support available.
CEO at Haniya Technologies
The area of support that requires improvement would be the response time.
Senior Engineering Director at a insurance company with 201-500 employees
 

Scalability Issues

Sentiment score
6.6
IRONSCALES offers seamless scalability, easy integration, and cloud-based flexibility, supporting growing businesses without performance issues or maintenance burdens.
Sentiment score
7.6
Trend Micro Email Security is scalable and flexible, supporting various company sizes with a credit-based licensing model.
All of the SaaS modules I've worked with are highly scalable, and I do not face any reliability or availability issues while scaling.
SOC Team Lead at a security firm with 51-200 employees
If you purchase credits in bulk, you can use them for any kind of solution.
Deputy General Manager at Tata Communications Ltd
 

Stability Issues

Sentiment score
8.4
IRONSCALES is praised for its stability, reliability, minimal downtime, and improved performance, enhancing operational workflows for users.
Sentiment score
8.0
Trend Micro Email Security is praised for stability, reliability, and management, with minor occasional issues reported by users.
Once your MX record and all configurations are in place, you don't experience downtime.
SOC Team Lead at a security firm with 51-200 employees
 

Room For Improvement

IRONSCALES needs better Google Suite integration, intuitive UI, enhanced features, multilingual support, and improved email detection accuracy.
Trend Micro Email Security needs better phishing detection, advanced AI, integration, support, scalability, and enhanced features for user satisfaction.
If there were clickable drill downs on specific users or specific correspondence to relate them to certain types of mails, that would be beneficial.
Email Security Analyst at a computer software company with 51-200 employees
Having a more user-friendly UI would make it easier to identify features and options when using the tool.
SOC LEAD at a tech vendor with 10,001+ employees
Though this isn't problematic for our users, the content could be updated more frequently.
Systems Engineer at a tech services company with 10,001+ employees
If there is a product that can provide a centralized view Trend Vision One does, it really grabs the customer's interest because customers usually don't have to buy separate EDR, XDR, or SIEM solutions or a console for their SOC analyst or email security team.
SOC Team Lead at a security firm with 51-200 employees
I would apply different policies to classify or categorize emails such as spam or not spam and inspect the content of the email and attachments to check for viruses or malware.
Network And Security Architect Consultant at AssurOne Group SA
The company also needs to work on pricing because it is quite costly compared to other products.
CEO at Haniya Technologies
 

Setup Cost

IRONSCALES offers valuable email security with high pricing, involving annual licensing and fees, considered worthwhile for phishing prevention.
Trend Micro Email Security's cost varies by organization size, seen as affordable for enterprises but pricey for smaller companies.
While I don't specifically oversee the pricing details, I understand that IRONSCALES is in the range of similar solutions while offering better results.
Systems Engineer at a tech services company with 10,001+ employees
Prices range from 11 to 12 dollars for licenses and can fluctuate up and down.
CEO at Haniya Technologies
A great benefit is that if you buy a license for 100 servers and 100 mailboxes, and if your mailboxes increase to 120 while your servers decrease to 80, you can reallocate credits from unused email security to your mailboxes.
SOC Team Lead at a security firm with 51-200 employees
The Trend Micro pricing is correct and humble.
Technical support at Banco del pacifico
 

Valuable Features

IRONSCALES enhances email security with AI detection, Microsoft 365 integration, user-friendly features, and mobile app incident management.
Trend Micro Email Security offers robust spam protection, advanced threat detection, scalability, and seamless integration with Trend Vision One for comprehensive security.
IRONSCALES has positively impacted my organization by making email security simple in terms of controlling mails, understanding where the threats are, and protecting the organization itself.
Email Security Analyst at a computer software company with 51-200 employees
The best features of IRONSCALES are that most alerts are validated through AI, which reduces the fatigue of alerts that need to be worked on by the team handling the alerts investigation part.
SOC LEAD at a tech vendor with 10,001+ employees
IRONSCALES excels at analyzing the intention, not just the content itself, but the sender's attempt to gain user attention.
Systems Engineer at a tech services company with 10,001+ employees
It does provide me with centralized visibility and management across protection layers. It can integrate all of the separate EDR, XDR, or SIEM solutions, and if you have cloud security applications, all can be integrated and viewed in a single console.
SOC Team Lead at a security firm with 51-200 employees
The product is quite strong, and that is one reason most clients are replacing their existing email security solutions with it.
CEO at Haniya Technologies
Trend Vision One has helped to reduce my time to detect and respond to threats.
Senior Engineering Director at a insurance company with 201-500 employees
 

Categories and Ranking

IRONSCALES
Ranking in Email Security
14th
Average Rating
9.2
Reviews Sentiment
6.9
Number of Reviews
16
Ranking in other categories
Advanced Threat Protection (ATP) (16th), Secure Email Gateway (SEG) (5th)
Trend Micro Email Security
Ranking in Email Security
12th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
32
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Email Security category, the mindshare of IRONSCALES is 1.8%, down from 2.1% compared to the previous year. The mindshare of Trend Micro Email Security is 1.9%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Security Market Share Distribution
ProductMarket Share (%)
Trend Micro Email Security1.9%
IRONSCALES1.8%
Other96.3%
Email Security
 

Featured Reviews

reviewer2770017 - PeerSpot reviewer
Email Security Analyst at a computer software company with 51-200 employees
Has improved threat analysis by providing clear email correspondence history and reporting tools
The best features IRONSCALES offers are the investigation tabs, headers, and correspondence history, which stand out the most for me. The investigation tabs are valuable for my work because reporting goes a long way in terms of playbooks and having a full investigation. The investigation tab knows exactly how to put the information in a way that makes it very easy for reports to get done fast. Security awareness training is a big part of IRONSCALES. The platform offers a broad spectrum in terms of what campaigns can be run for security awareness for users as well as reporting back on how users interact with their mails and understanding where the vulnerabilities lie. IRONSCALES has positively impacted my organization by making email security simple in terms of controlling mails, understanding where the threats are, and protecting the organization itself.
AsadAli - PeerSpot reviewer
SOC Team Lead at a security firm with 51-200 employees
Centralized protection has transformed email security and incident investigations by reducing false positives and improving behavioral threat detection
The challenges include the challenge of finalizing a product that has all the security features or capabilities that are usually required. For example, if there is an EDR platform that's just monitoring IDS signatures, it won't be as beneficial as one with behavioral monitoring and other critical aspects required according to the best practices of the industry. Additionally, if there is a product that can provide a centralized view Trend Vision One does, it really grabs the customer's interest because customers usually don't have to buy separate EDR, XDR, or SIEM solutions or a console for their SOC analyst or email security team. These challenges consist of managing multiple teams and products. Trend Micro Email Security comes in and solves these problems.Trend Micro Email Security is generally a bit more difficult to implement compared to the rest of the solutions such as network security modules or EDR modules, which are much easier. Trend Micro Email Security has some complexities in implementation, but there aren't any significant shortcomings that require Trend Micro to improve.
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Manufacturing Company
8%
Construction Company
6%
Comms Service Provider
5%
Computer Software Company
13%
Financial Services Firm
8%
Manufacturing Company
7%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise4
Large Enterprise4
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise6
Large Enterprise7
 

Questions from the Community

What do you like most about IRONSCALES?
The solution captures a bit more of the unknown, quantifies it, and applies intelligence to it to pick out and stop a lot of phishing emails that come through.
What is your experience regarding pricing and costs for IRONSCALES?
While I don't specifically oversee the pricing details, I understand that IRONSCALES is in the range of similar solutions while offering better results.
What needs improvement with IRONSCALES?
I would really prefer to drill down more on correspondence history. It provides detailed background information to actually understand what's going on. If there were clickable drill downs on specif...
What do you like most about Trend Micro Email Security?
The tool provides a strong defense against attacks. It is also easy to use. Trend Micro Email Security's integration capabilities are great.
What needs improvement with Trend Micro Email Security?
The challenges include the challenge of finalizing a product that has all the security features or capabilities that are usually required. For example, if there is an EDR platform that's just monit...
What advice do you have for others considering Trend Micro Email Security?
We are an MSSP for Trend Micro.The advice I would give, tailored to Trend Micro, is to consider a solution that encompasses all the necessary protection modules, such as SPF, DKIM, DMARC, and email...
 

Overview

 

Sample Customers

Allegheny Millwork, Ayrshire College, Nium, Orris, Paramount School District, Pres Les, PRT Staffing, Recovery Unplugged, Telit, WebHelp
MedImpact Healthcare Systems, Air21, Azra Solutions, CBOSS, De Montfort University, Depaeuw, DHR Health, Fukui University Hospital
Find out what your peers are saying about IRONSCALES vs. Trend Micro Email Security and other solutions. Updated: December 2025.
879,768 professionals have used our research since 2012.