ITRS Geneos vs Splunk Real User Monitoring (RUM) comparison

ITRS Geneos vs. Splunk Real User Monitoring (RUM)

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

28th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (46th), IT Infrastructure Monitoring (31st)

Splunk Real User Monitoring...

Ranking in Application Performance Monitoring (APM) and Observability

39th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Digital Experience Monitoring (DEM) (11th)

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 1.4%, up from 1.3% compared to the previous year. The mindshare of Splunk Real User Monitoring (RUM) is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

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Sathis-Kumar

Senior Manager at Bank of America

Seamless issue detection with user time tracking and application load analysis

We primarily use Splunk Real User Monitoring to analyze performance bottlenecks and application transactions. It allows us to see how applications are experienced on the user side, making it easy to capture any bottlenecks or performance issues The most valuable features include user time…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."

"The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow us to filter out things that certain groups don't want to see, while allowing them to see other things. It's a great real-time monitoring solution. And you can draw graphs immediately, right from the Active Console, whether they're current graphs or historical graphs."

"The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful. This functionality, coupled with the ability to import custom data via the Toolkit plugin allows Geneos to be leveraged to monitor every system in the enterprise."

"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."

"One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it."

"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."

"The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."

"It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces."

More ITRS Geneos pros

"The initial setup of Splunk Real User Monitoring (RUM) was easy."

"The most valuable features include user time tracking and the ability to analyze application load times."

Cons

"ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."

"Data visualization – real time and historical – is a weakness."

"The main feature that needs work is the Dashboard designer."

"ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud."

"A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways."

"Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs."

"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."

"ITRS Geneos cloud monitoring is very weak and can use improvement."

More ITRS Geneos cons

"It would be beneficial to have more enhanced features with capabilities to adapt more integrated applications. Improvements in dashboard configuration, customization, and artificial intelligence functionalities are desired."

"There is room for improvement in customer support due to delays and standard feedback responses."

"The initial setup of Splunk Real User Monitoring (RUM) was easy. The solution is deployed on-premises."

Pricing and Cost Advice

"You will get the best price if you get a single global deal."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"I can say it's not that cheap because the licensing is a little bit costly"

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

More ITRS Geneos pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

76%

Computer Software Company

University

Construction Company

Computer Software Company

24%

Retailer

16%

Financial Services Firm

16%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about ITRS Geneos?

I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

What do you like most about Splunk Real User Monitoring (RUM)?

The initial setup of Splunk Real User Monitoring (RUM) was easy.

What needs improvement with Splunk Real User Monitoring (RUM)?

It would be beneficial to have more enhanced features with capabilities to adapt more integrated applications. Improvements in dashboard configuration, customization, and artificial intelligence fu...

What is your primary use case for Splunk Real User Monitoring (RUM)?

Splunk AppDynamics vs ITRS Geneos

Comparisons

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Compared 9% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 9% of the time

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Compared 52% of the time

Prometheus Group vs Splunk Real User Monitoring (RUM)

Compared 21% of the time

SigNoz vs Splunk Real User Monitoring (RUM)

Compared 14% of the time

Chronosphere vs Splunk Real User Monitoring (RUM)

Compared 13% of the time

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Product Reports

ITRS Geneos

Download ITRS Geneos product report

Application Performance Monitoring (APM) and Observability

Download Splunk Real User Monitoring (RUM) product report

Splunk Real User Monitoring (RUM) report

Also Known As

Geneos

No data available

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Splunk Real User Monitoring (RUM) offers real-time insights into website performance and user interactions, aiding in troubleshooting, optimizing load times, and enhancing user experience. Organizations utilize it to monitor traffic patterns, application health, and promptly detect anomalies.

Splunk Real User Monitoring (RUM) serves as an essential tool for organizations aiming to fine-tune their digital environments. It provides comprehensive analytics, allowing users to derive deep insights into user behavior and performance bottlenecks. With real-time performance tracking and seamless scalability, users can significantly enhance customer satisfaction. Intuitive dashboards and easy integration with existing systems make it accessible for companies of various sizes. Detailed error reporting and robust monitoring capabilities further ensure that performance issues can be addressed efficiently.

What are the key features of Splunk Real User Monitoring (RUM)?

Intuitive Interface: Allows easy navigation and operation for users.
Detailed Analytics: Offers deep insights into user behavior and system performance.
Real-Time Performance Tracking: Enables immediate monitoring and action.
Easy Integration: Seamlessly connects with existing systems.
Customizable Dashboards: Provides tailor-fit views for different needs.
Comprehensive Error Reporting: Helps in identifying and resolving issues quickly.
Seamless Scalability: Grows with organizational requirements.

What are the benefits or ROI users should look for?

Enhanced Customer Satisfaction: By optimizing load times and performance.
Improved Efficiency: Through quick identification of performance bottlenecks.
Better Decision Making: With actionable insights from detailed analytics.
Time Savings: Via intuitive interface and easy integration.
Proactive Issue Detection: Through real-time monitoring capabilities.

Splunk Real User Monitoring (RUM) finds use across multiple industries, including e-commerce, where it helps enhance user experience by optimizing load times and reducing bounce rates. In finance, it assists in ensuring smooth transaction processing, while in media, it supports uninterrupted content delivery. This versatility makes it a valuable tool for any digital-first enterprise.

Splunk

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Information Not Available

ITRS Geneos vs. Splunk Real User Monitoring (RUM)