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ITRS Geneos vs Turbo360 (Formerly Serverless360) comparison

ITRS and Kovai.co are both solutions in the Application Performance Monitoring (APM) and Observability category. ITRS is ranked #28 with an average rating of 7.0, while Kovai.co is ranked #72. ITRS holds a 1.4% mindshare in APM, compared to Kovai.co’s 0.1% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 100% of Kovai.co users who would recommend it.
ITRS Geneos
Read 57 ITRS Geneos reviews
  • 3,532 Views
  • 1,999 Comparison Views
96% willing to recommend
Turbo360 (Formerly Serverle...
Read 2 Turbo360 (Formerly Serverless360) reviews
  • 261 Views
  • 130 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

ITRS Geneos and Turbo360 are both valuable tools in monitoring and management, competing in this specific category. ITRS Geneos has the upper hand in price and support, while Turbo360 is preferred for its versatile features.

Features: Users commend ITRS Geneos for robust monitoring capabilities, comprehensive analytics, and strong support structure. Turbo360 is favored for seamless integration, advanced automation features, and ease of use.

Room for Improvement: ITRS Geneos can improve on its documentation, setup intuitiveness, and user interface. Turbo360 needs enhancements in scalability, customization options, and more detailed reporting.

Ease of Deployment and Customer Service: ITRS Geneos has a complex deployment process but offers robust customer service. Turbo360 has a straightforward deployment process but receives mixed feedback on customer service efficiency.

Pricing and ROI: ITRS Geneos requires a higher initial setup cost, but offers a satisfactory ROI. Turbo360 has a competitive pricing model perceived as worth the investment due to its features and operational efficiencies.

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To learn more, read our detailed ITRS Geneos vs. Turbo360 (Formerly Serverless360) Report (Updated: April 2025).
Buyer's Guide
ITRS Geneos vs. Turbo360 (Formerly Serverless360)
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ITRS Geneos
Ranking in Application Performance Monitoring (APM) and Observability
28th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
57
Ranking in other categories
Network Monitoring Software (46th), IT Infrastructure Monitoring (31st)
Turbo360 (Formerly Serverle...
Ranking in Application Performance Monitoring (APM) and Observability
72nd
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
2
Ranking in other categories
Cloud Management (58th), Cloud Monitoring Software (46th), Cloud Cost Management (30th)
 

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 1.4%, up from 1.3% compared to the previous year. The mindshare of Turbo360 (Formerly Serverless360) is 0.1%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Sanket - PeerSpot reviewer
With the help of the solution, we can predict and prevent failures
Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.
Read full review
reviewer1858887 - PeerSpot reviewer
Centralized, great for performing corrective actions and has a helpful Business Activity Monitoring module
1) The user interface of Serveress360 could be improved a bit to make the platform even easier to use. 2) The addition of management and monitoring features for Cognitive services, Power Automate, and a few more Azure services. 3) It would be much better if it is a multi-cloud management/monitoring platform. 4) The consolidated error reports sent via the alerting channels can be a bit more intuitive. 5) Their customer support was good but good technical documentation or feature videos can be even more helpful.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue."
"Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort."
"I always appreciate Geneos's stability and ease of use."
"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable."
"The great advantage of this tool is real-time monitoring."
"Ability to monitor logs for potential issues to prevent app outages before problems get a chance to arise. That's invaluable for our teams in a fast-paced trading environment."
"The remarkable feature of Geneos is the dashboard. Geneos' flexible dashboard sets it apart from other monitoring tools. Other solutions have limitations in their dashboard design and can't be customized as much. The Geneos dashboard allows unlimited creativity."
"The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."
More ITRS Geneos pros
"Service Bus topic subscription monitoring turned out to be the most useful for us."
"It offers all the core capabilities we need to manage and monitor our Azure services."
 

Cons

"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."
"We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time."
"There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for."
"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself."
"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."
"One thing that could be improved in terms of rapid scaling would be more ability to clone aspects of an implementation. It seems like there are opportunities in this area, where we have repetitive tasks to do when it comes to implementing things on new servers or on new gateways. It would be great if there was an easy way to clone something that had already been done."
"I would really like to see something from the Geneos side to set up automated reporting from ITRS. We have to send reporting to management every day. To do that we have to check the dashboard and then we have to report whether everything is fine or not. In the future, I want something, some reporting kind of feature in ITRS, where it can collect all the data and mention what is green, what is amber, what is red in a report."
"At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."
More ITRS Geneos cons
"The user interface of Serveress360 could be improved a bit to make the platform even easier to use."
"Addition of more monitoring features to Azure Cosmos DB can be a huge help as we use the same as the main database for our applications."
 

Pricing and Cost Advice

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."
"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."
"I can say it's not that cheap because the licensing is a little bit costly"
"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."
"The pricing seems reasonable. We're happy enough with it."
"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."
"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."
"Pricing and licensing is based on the requirements."
More ITRS Geneos pricing and cost advice
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
76%
Computer Software Company
6%
University
4%
Construction Company
2%
Computer Software Company
43%
Manufacturing Company
11%
Financial Services Firm
9%
Real Estate/Law Firm
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about ITRS Geneos?
I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.
See all answers
What is your experience regarding pricing and costs for ITRS Geneos?
The pricing is high. Licensing fees might be around 500$ per server monthly.
See all answers
What needs improvement with ITRS Geneos?
ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...
See all answers
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Comparisons

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Compared 23% of the time
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Compared 16% of the time
Grafana vs ITRS Geneos Logo
Grafana vs ITRS Geneos
Compared 13% of the time
Prometheus Group vs ITRS Geneos Logo
Prometheus Group vs ITRS Geneos
Compared 9% of the time
Splunk Enterprise Security vs ITRS Geneos Logo
Splunk Enterprise Security vs ITRS Geneos
Compared 9% of the time
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Azure Monitor vs Turbo360 (Formerly Serverless360) Logo
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Compared 63% of the time
Grafana vs Turbo360 (Formerly Serverless360) Logo
Grafana vs Turbo360 (Formerly Serverless360)
Compared 38% of the time
More Turbo360 (Formerly Serverless360) Competitors
 

Product Reports

Buyer's Guide
ITRS Geneos
April 2025
ITRS Geneos reportDownload ITRS Geneos product report
Buyer's Guide
Application Performance Monitoring (APM) and Observability
April 2025
Turbo360 (Formerly Serverless360) reportDownload Turbo360 (Formerly Serverless360) product report
 

Also Known As

Geneos
Serverless360
 

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Turbo360 (Formerly Serverless360) is an advanced Cloud Management platform that empowers you with significant Azure Cost savings and Infra Monitoring for complex Azure Environments. Our customers have experienced annual savings of up to 30% through advanced cost monitoring, granular analysis, optimization insights, and reduced incident resolution time by 80% through holistic infra monitoring across multiple Azure resources with business context. Also, our platform stands out by offering all the necessary features for incorporating FinOps practice into your organization, ensuring an accurate and granular source of truth about costs for all your stakeholders. By seamlessly offering infrastructure monitoring and cost management in one place, we aim to help maximize your ROI on Azure investments.

Our Core features:

  1. Get clarity on your investments: Get unparalleled visibility of your spending with advanced Azure cost analysis across Azure tenants, teams and any business units.
  2. Eliminate wasteful spending: Ensure cost reductions through strategic recommendations for rightsizing resources/purchasing reserved instances and setting up auto-pausing of resources outside business hours.
  3. Accelerate incident resolution: Tie monitoring alerts to business units and remediate faster with a single report spotlighting critical issues across Azure services, streamlining your focus on troubleshooting.
  4. End-to-end business tracking: Bring business context over the messages flowing through intricate Azure/hybrid integration for effectively tracking and troubleshooting critical issues.
  5. Technical Azure Documentation: Auto-generate documentations on resource usage, cost/security and generate editable diagrams for seamlessly sharing them with relevant stakeholders.
    Kovai.co
     

    Sample Customers

    ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
    MSC, Transalta, Rank Group, RACQ, BBC, Q2 Solutions, Middleway, BUPA, Columbia Sportswear, EDF
    Buyer's Guide
    ITRS Geneos vs. Turbo360 (Formerly Serverless360)
    April 2025
    Free Report: ITRS Geneos vs. Turbo360 (Formerly Serverless360)
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