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LEAPWORK vs SmartBear TestComplete comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LEAPWORK
Ranking in Test Automation Tools
18th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
3
Ranking in other categories
No ranking in other categories
SmartBear TestComplete
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
75
Ranking in other categories
Functional Testing Tools (9th), Regression Testing Tools (5th)
 

Mindshare comparison

As of April 2025, in the Test Automation Tools category, the mindshare of LEAPWORK is 1.5%, down from 1.5% compared to the previous year. The mindshare of SmartBear TestComplete is 5.9%, down from 7.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Automation Tools
 

Featured Reviews

Blaine Anderson - PeerSpot reviewer
Flow automation software that is user friendly for non technical teams and offers good value for money
If it is a business critical environment that needs to be up 99.999% of the time, LEAPWORK is the solution to go with because the ROI on it is good. We ended up using SmartBear because of how expensive LEAPWORK is. I would rate this solution an eight out of ten.
Prakhar Goel - PeerSpot reviewer
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The UI is user-friendly."
"It provides automated testing. Instead of us doing manual testing, we can utilize Leapwork, and it tests most of our critical processes. In the next phase, we also plan to do some process work with it, such as using Leapwork to create reports or provide certain extracts of data."
"The most valuable of this solution is the no code option. It offers drag and drop when it comes to development and removes the need for a developer."
"I like the cross browser compatibility. It saves a lot of time re-writing scripts to accommodate different browsers."
"The solution is great as a record and playback tool. It also has valuable regression testing."
"It allows us to test both desktop and web applications."
"In TestComplete, I saw a conformed package of a tool that kept everybody in consistency. The team was able to regenerate further tests without having to manipulate more code because the record feature is great."
"TestComplete fits almost perfectly with a large amount of stacks, such as Delphi, C#, Java and web applications."
"Customer service and technical support responsiveness are high. Everyone is very professional."
"The product is stable for what we are currently using it for, and it is sufficient for us."
"You can record your actions and play them back later."
 

Cons

"The initial setup is difficult."
"It is a very comprehensive tool, and there is a significant learning curve to being able to adopt the tool. Because it does so much, there is only so much that you can learn. You can, however, do some simpler things right away. They do have a kind of boot camp where some of their experts engage with you, and during that time, you can work on the top initiatives that you want to do, and that's a good process. After you start using the tool, there is a lot more that you would want to do."
"The only thing that I don't like about the product is the need to deploy agents on the laptops of people doing the testing. So, you have an agent on a server, then you have an agent on the laptop of the person who is doing the testing, and that seems like a lot of stuff and a kind of anti-cloud. Why do I have to deploy agents on people's machines in order to do something in the cloud? I'm sure they're doing that so they can monitor their licensing and all that stuff, but it is not necessarily a friendly process."
"This solution could be improved by offering better reporting related to the integration into Azure DevOps."
"The recording function, when using Python, could be improved, as it does not work well in recording testing."
"In the cross-browser domain, it has a few snags with Microsoft Edge and Chrome; although, these problems are not critical."
"Right now, the product only supports Windows."
"The artificial intelligence needs to be improved."
"TestComplete gives support to do requests to a SOAP web service but has no support to do HTTP requests on Restful services."
"One notable drawback is the absence of native integration with Git."
"Headless testing would be a big improvement."
"If that engine could better identify more XPaths automatically and make the process more flexible, that would be better."
 

Pricing and Cost Advice

"We got a deal on it for the first year. We're paying $8,000."
"The product is not cheap."
"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
"Buy modules on demand. If you have a four-person team and they will each automate tests only 25% of the time, it's better to buy a floating licence and share the tool during the work day."
"The solution is around $1500. Some are perpetual licenses, and some get a yearly report card."
"The pricing is a little above average — it could be lower."
"The pricing is pretty reasonable."
"The price is less, compared to other products, such as QTP."
"SmartBear TestComplete is an expensive tool."
"The license price for a physical machine is cheap, and for virtual machine, it is very expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Government
11%
Manufacturing Company
10%
Financial Services Firm
8%
Computer Software Company
20%
Manufacturing Company
14%
Financial Services Firm
12%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Do you recommend Leapwork? How is Leapwork pricing?
Do you recommend Leapwork? I absolutely recommend Leapwork. In fact, I consider it to be one of the best test automation tools. I like it because it provides many benefits. Some of the ones I fin...
What is your experience regarding pricing and costs for LEAPWORK?
Ten licenses cost around $100,000. The product is not cheap. I rate the pricing a seven out of ten.
What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I don't know much about the pricing, however, I think it's cheaper.
What needs improvement with SmartBear TestComplete?
The recording function, when using Python, could be improved, as it does not work well in recording testing.
 

Overview

 

Sample Customers

Samutec
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Find out what your peers are saying about LEAPWORK vs. SmartBear TestComplete and other solutions. Updated: March 2025.
842,767 professionals have used our research since 2012.