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LEAPWORK vs SmartBear TestComplete comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LEAPWORK
Ranking in Test Automation Tools
18th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
3
Ranking in other categories
No ranking in other categories
SmartBear TestComplete
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Functional Testing Tools (9th), Regression Testing Tools (5th)
 

Mindshare comparison

As of April 2025, in the Test Automation Tools category, the mindshare of LEAPWORK is 1.5%, down from 1.5% compared to the previous year. The mindshare of SmartBear TestComplete is 5.9%, down from 7.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Automation Tools
 

Featured Reviews

Blaine Anderson - PeerSpot reviewer
Flow automation software that is user friendly for non technical teams and offers good value for money
If it is a business critical environment that needs to be up 99.999% of the time, LEAPWORK is the solution to go with because the ROI on it is good. We ended up using SmartBear because of how expensive LEAPWORK is. I would rate this solution an eight out of ten.
Prakhar Goel - PeerSpot reviewer
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable of this solution is the no code option. It offers drag and drop when it comes to development and removes the need for a developer."
"The UI is user-friendly."
"It provides automated testing. Instead of us doing manual testing, we can utilize Leapwork, and it tests most of our critical processes. In the next phase, we also plan to do some process work with it, such as using Leapwork to create reports or provide certain extracts of data."
"TestComplete has strong reporting capabilities. The reports they generate are really good."
"You can record your actions and play them back later."
"SmartBear TestComplete performs some self-healing and has a feature called OCR (optical character recognition)."
"Complete works perfectly with CUTE. That includes all dialogues, right-click menus, or system dialogues, etc., which are handled well."
"The product's initial setup phase was easy."
"Selenium integration."
"It is a strong automation tool for desktop, browser, and API testing."
"The integration with various tools is important."
 

Cons

"It is a very comprehensive tool, and there is a significant learning curve to being able to adopt the tool. Because it does so much, there is only so much that you can learn. You can, however, do some simpler things right away. They do have a kind of boot camp where some of their experts engage with you, and during that time, you can work on the top initiatives that you want to do, and that's a good process. After you start using the tool, there is a lot more that you would want to do."
"The only thing that I don't like about the product is the need to deploy agents on the laptops of people doing the testing. So, you have an agent on a server, then you have an agent on the laptop of the person who is doing the testing, and that seems like a lot of stuff and a kind of anti-cloud. Why do I have to deploy agents on people's machines in order to do something in the cloud? I'm sure they're doing that so they can monitor their licensing and all that stuff, but it is not necessarily a friendly process."
"The initial setup is difficult."
"This solution could be improved by offering better reporting related to the integration into Azure DevOps."
"This solution could be improved by making it easier to visualize where there is a failure without having to look at it in detail."
"We were testing handheld barcode scanners running WindowsCE with many menus of warehouse functions, and our biggest problem was the timing between input and responses."
"The solution needs to extend the possibilities so that we can test on other operating systems, platforms and publications for Android as well as iOS."
"If that engine could better identify more XPaths automatically and make the process more flexible, that would be better."
"The artificial intelligence needs to be improved."
"There could be API interfaces with this tool."
"The solution’s customer support should be improved."
"The solution needs Mac OS support. Right now, the solution has only been developed to accommodate Windows OS."
 

Pricing and Cost Advice

"We got a deal on it for the first year. We're paying $8,000."
"The product is not cheap."
"Buy modules on demand. If you have a four-person team and they will each automate tests only 25% of the time, it's better to buy a floating licence and share the tool during the work day."
"The license price for a physical machine is cheap, and for virtual machine, it is very expensive."
"It costs a few hundred per year, but I am not sure. It is not at all expensive as compared to other tools."
"The pricing is a little above average — it could be lower."
"The pricing is pretty reasonable."
"Overall, for us, the cost of the TestComplete platform and the three extra modules is around $8,000."
"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
"The licensing costs are in the range of $1,000 to $3,000."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Government
11%
Manufacturing Company
10%
Financial Services Firm
8%
Computer Software Company
19%
Manufacturing Company
14%
Financial Services Firm
13%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Do you recommend Leapwork? How is Leapwork pricing?
Do you recommend Leapwork? I absolutely recommend Leapwork. In fact, I consider it to be one of the best test automation tools. I like it because it provides many benefits. Some of the ones I fin...
What is your experience regarding pricing and costs for LEAPWORK?
Ten licenses cost around $100,000. The product is not cheap. I rate the pricing a seven out of ten.
What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
 

Overview

 

Sample Customers

Samutec
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Find out what your peers are saying about LEAPWORK vs. SmartBear TestComplete and other solutions. Updated: March 2025.
848,716 professionals have used our research since 2012.