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Lithium vs Sprinklr comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Lithium
Ranking in Social CRM
13th
Ranking in Community Platforms
4th
Ranking in Social Media Management Solutions
7th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Sprinklr
Ranking in Social CRM
2nd
Ranking in Community Platforms
3rd
Ranking in Social Media Management Solutions
2nd
Average Rating
8.0
Number of Reviews
3
Ranking in other categories
Digital Experience Platforms (DXP) (8th)
 

Mindshare comparison

As of November 2024, in the Social CRM category, the mindshare of Lithium is 1.4%, down from 2.2% compared to the previous year. The mindshare of Sprinklr is 20.4%, down from 26.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Social CRM
 

Featured Reviews

Use Lithium?
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VikasKhattri - PeerSpot reviewer
Jul 31, 2024
Automation tools have improved workflow efficiency and offers AI features
AI manages customer interactions really well, and the flow becomes easier. The best part about AI is its analytics. For example, if a customer has been with the product for past five years, it provides insights into a customer's buying behavior and past issues with the company. This data is important when dealing with a customer on a call or another channel. Sprinklr's automation tools have improved workflow efficiency for our customers and made their life easier. he integration is better than before because they are really focusing on what they're doing now. Some of our colleagues even moved to Sprinklr from Aethela, and they are really building it up in a better way.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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814,649 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
14%
Computer Software Company
13%
Retailer
9%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

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Why is Sprinklr famous for its social media feature?
As a digital experience platform with many features, Sprinklr includes the feature for better social media and sales outreach and is famous for it because many competitors don’t offer it. If you us...
Is Sprinklr a free digital experience platform?
No, Sprinklr isn't a free DXP but it does offer a 30-day free trial. It's not offered for all of its features, though. I looked and at the moment you can get a free trial for only Lite (meaning no...
Can Sprinklr help a company provide good customer support?
I think if you're looking for a digital experience platform that values your customers most, you're asking about the right one, as the whole philosophy Sprinklr seems to have is about your clients...
 

Comparisons

No data available
 

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Overview

 

Sample Customers

American Diabetes Association, Best Buy, British Gas, Cvous.com, Centrify, Thermos Brand, Giffgaff, Joe Mobile, Microsoft
GoDaddy, Samsung, GAP, P&G, Nike, Cisco, Intel, NHL, Dell, Groupon, Starwood Hotels & Resorts, Virgin America, Frontier Airlines
Find out what your peers are saying about Salesforce, Sprinklr, Qualtrics and others in Social CRM. Updated: October 2024.
814,649 professionals have used our research since 2012.