LiveAction LiveNX vs New Relic comparison

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LiveAction LiveNX

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Executive SummaryUpdated on Oct 9, 2024

LiveAction LiveNX and New Relic are products in network management and application performance monitoring. New Relic's features make it a strong contender despite LiveNX's competitive pricing and support.

Features: LiveAction LiveNX has advanced network visualization, troubleshooting capabilities, and real-time network insights, focused on network performance. New Relic offers comprehensive application performance monitoring, robust analytics tools, and is ideal for complex digital environments with an emphasis on application insights.

Room for Improvement: LiveAction LiveNX could improve its application monitoring, expand analytics capabilities, and enhance scalability. New Relic should streamline its deployment process, offer more flexible pricing options, and improve network management features.

Ease of Deployment and Customer Service: LiveAction LiveNX has a streamlined deployment with strong customer support aiding technical implementations. New Relic's deployment is complex due to its capabilities, but excellent customer service ensures successful implementation.

Pricing and ROI: LiveAction LiveNX provides competitive pricing with favorable ROI, appealing to cost-conscious businesses. New Relic requires a higher initial investment, justified by its feature set and scalability, leading to significant returns.

To learn more, read our detailed LiveAction LiveNX vs. New Relic Report (Updated: April 2025).

LiveAction LiveNX vs. New Relic

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LiveAction LiveNX

Ranking in Network Monitoring Software

50th

Ranking in IT Infrastructure Monitoring

48th

Average Rating

6.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in Network Monitoring Software

7th

Ranking in IT Infrastructure Monitoring

6th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

158

Ranking in other categories

Application Performance Monitoring (APM) and Observability (5th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (4th), AIOps (3rd)

Mindshare comparison

As of April 2025, in the Network Monitoring Software category, the mindshare of LiveAction LiveNX is 0.7%, down from 1.1% compared to the previous year. The mindshare of New Relic is 2.2%, down from 4.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

Mahesh Doshi

IT at a energy/utilities company with 10,001+ employees

Very good reporting and alerting abilities but inadequate enhancement support

Before choosing the solution, it is important to rank your requirements from high to low priority. The solution has a lot of features but at a high price. If you will only use 30% of the solution to meet your requirements, then it would be better for you to explore other products. Find the solution that best fulfills your requirements. The solution itself is great. If I could use it properly, then I would rate it a seven out of ten. Unfortunately, support is a factor when determining usability or cost effectiveness. We did not receive the needed support so had to stop using the solution. For that reason, my overall rating for the solution is a five out of ten.

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Iqbal Khowaja

Chief Technology Officer at State of Hawaii

Has a simple user interface and end-to-end monitoring and self-healing features

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The alerting feature is very good because it allows you to set MOS alerts at various network junctures or data points."

"The product has a very good graphical interface."

"We provide a tool for our customers to manage their reports. It's an extremely highly featured platform capable of producing a lot of data. We spent quite a long time working with customers and LiveAction to create template reports, and they're very good and configurable. You get a lot of data if you don't configure them."

"Its analytical capability is really good."

"One of the valuable features is the ability to create CLI scripts on the fly to fix any issues. We were using it for QoS modeling to ensure that we were properly modeling QoS, and it basically said here is what you need to fix to get this QoS done, whether it is ACL or something else. It would either push or recommend. If you have the right credentials, you could also push. It is very good if you are a Cisco shop. It gives you reporting, latency, and bandwidth utilization for your applications, so you can do good capacity management planning. There are a lot of pieces that LiveNX can give you. It is a total NPM solution for SD-WAN."

"All in all, LiveAction LiveNX has become an indispensable tool for maintaining and improving our network's reliability and performance, ultimately supporting our organization's goal of providing timely and dependable delivery services."

"We don't have any complaints about the software. According to my team, it's a very good tool that's very intuitive."

"The intention and the idea of the filter is great."

"Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort."

"You don't have to go through a list of 500 servers."

"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."

"It has helped my organization to dive deeper into the application using the APM module is very helpful."

"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."

"It has in-depth analysis using developer code for someone whose not traditionally a developer."

"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."

"The APM feature is highly valuable as it can record session hosts, usage, and diagnose customer behaviors."

More New Relic pros

Cons

"The only downside to this software is the price."

"The product is weak in multi-tenancy. We have to install multiple instances of LiveAction, whereas we would like to build it once for our customers."

"The tool crashes sometimes when we try to pull reports simultaneously."

"Improved documentation and more responsive customer support can help in addressing issues faster."

"This is a horrible solution and I think everything needs to be improved."

"Sometimes the solution does not register devices properly and that is a bug."

"It is not as robust as other NPM solutions. For instance, there is a problem while labeling specific applications. It works well with well-known applications, but when you have to put in new applications that are not very known and set them up with names, ports, URLs, or some protocols, it is not as intuitive."

"They need to create a more simplified UI."

"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."

"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."

"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."

"The pricing could be improved as it is quite high relative to what is offered."

"Compared to their competitors, they are missing some features at the moment."

"How granular I could go down at looking at certain data, especially related to the operations, is limited."

"The solution only supports the cloud platform and not on-premises."

"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."

More New Relic cons

Pricing and Cost Advice

"The solution is fairly expensive compared to other products."

"It's very expensive."

"We use the free version."

"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

"I think the pricing is reasonable."

"The pricing is fine."

"Because of budget, we are not using the mobile app part of this tool."

"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

Government

Financial Services Firm

Educational Organization

52%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about LiveAction LiveNX?

The product has a very good graphical interface.

What needs improvement with LiveAction LiveNX?

The product is weak in multi-tenancy. We have to install multiple instances of LiveAction, whereas we would like to build it once for our customers. Most of these analytical packages have the same ...

What is your primary use case for LiveAction LiveNX?

Primarily, we use the product for monitoring the standard utilization of circuits. The tool has the incredible ability to provide granular details about the traffic passing through an interface on ...

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

What needs improvement with New Relic Insights?

Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...

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Compared 9% of the time

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Product Reports

LiveAction LiveNX

Download LiveAction LiveNX product report

Download New Relic product report

Also Known As

LiveNX

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

LiveAction develops IT visibility solutions designed to simplify network management. Initially developed to aid the US Department of Defense in the operation of its networks, LiveNX (Network Experience) features an innovative visual display, real-time big data analytics and deep control of routers and switches for unparalleled network administration. LiveNX accelerates troubleshooting with its QoS control, application-aware, and WAN functionality developed through engineering partnerships with Cisco Systems.

BlueCat

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

Sample Customers

Tampa Electric, Digital First Media, Allscripts, Boxwood Technology

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

LiveAction LiveNX vs. New Relic