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LogicHub SOAR+ [EOL] vs Splunk SOAR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LogicHub SOAR+ [EOL]
Average Rating
9.6
Reviews Sentiment
7.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Splunk SOAR
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
43
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (3rd)
 

Featured Reviews

Reviewer32109 - PeerSpot reviewer
Integrated with hundreds of tools, analyzes data automatically, and has few false positives
The ability to analyze data automatically to make decisions automatically is what I like the most. It is also fully integrated with hundreds of other tools. Our SIEM has the search capability but it cannot save the dataset for me to merge with the result set of another query. In LogicHub, to join two resultant datasets is super easy because they use SQL operators that I can do left join, right join, inner join, or full cross join. Besides some reporting tools that I used in the past, no other SOAR can do this easily. We automated that whole analytic logic so I don’t need to repeat.
Shubham Sinha. - PeerSpot reviewer
Helped eliminate repetitive and redundant tasks, but custom functions and reporting need a lot of work
The visibility of the solution’s playbook viewer depends on the right you assign to the analyst. SOAR has the flexibility to distinguish between the roles of analyst and owner. If the analyst's role is to just work on a ticket, they cannot view the playbook design platform. That is limited to the owner. That can be both a good and bad thing. A major problem I have faced in SOAR's rights distribution is roles and responsibilities. Suppose I am initially granted user rights or analyst rights, but later on, I also get admin rights. SOAR is unable to amend the limitations of my role. I raised a support ticket with Splunk about this. They said it's a bug in their 5.3.5 version. To fix this, I had to reinstall the entire platform from scratch, just to amend the rights and responsibilities of one role. This bug was not fixed. Also, the latest GUI is terrible. The previous one was better. Another point is that while using Splunk SOAR in an investigation is not difficult, there are some complex parameters. We have SOAR case management, but the licensing is going to put a big hole in your pocket. Also, there is an issue with investigation node addition. When you are doing node additions you cannot grant the entire environment to have SOAR visibility into the incident. So when you integrate it with an ITSM tool, like ServiceNow or Jira for ticketing purposes, there is a challenge. When you do nodes for investigation on a regular basis, sometimes it does not update our ServiceNow platform, which is terrible. It is a redundant activity for an analyst to update that in the case management as well as in the ITSM tool. Although SOAR provides integration, the functionality of investigation and nodes is terrible when it comes to integration. An additional area for improvement is custom function creation. It's terrible. A newbie cannot create custom functions right away. They would require a solid understanding first. Also, the reporting is really awful. If I want to do a report for a customized time period, such as the last three days or the last four days, or from the 10th to the 12th of June, that is not available in SOAR at all. That kind of feature is available in Cortex XSOAR. Reporting is a real challenge.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This solution allows us to easily investigate malicious events, system alerts etc."
"It has improved my detection coverage in areas lacking by the SIEM."
"The most valuable feature of Splunk SOAR is the automated playbooks, which saves analysts time."
"The most valuable features are the Splunk SOAR apps and playbooks."
"Surprisingly, the mobile app is valuable because it is very convenient for our on-call analysts to respond and get alerted to security alerts and events wherever they are. We are able to harness the power of Splunk SOAR and everything that we are doing, and we are also able to alert our on-call analysts 24/7. From their mobile phone, they can respond to those alerts."
"The customization continues to be excellent."
"So far, the interface is very easy to use."
"The customizable playbook is the most valuable aspect of the solution."
"Our customers find it easy to conduct searches and consider it an excellent content management system."
"I have found all the security automation platform features of Splunk SOAR to be good. The Automation playbook development is highly useful."
 

Cons

"UI coloring can be improved."
"We would like this solution to have a higher level of support for SaaS applications."
"Splunk's support for integration is subpar and has room for improvement."
"While there have been improvements to the investigation process, particularly with the playbook data, the current log review method is cumbersome."
"I haven't had any issues with the solution so far."
"The application does not work properly and does not pass the log-based configuration. I feel that some kind of review should happen in the application. This review should validate things so that we can get the right information. Splunk does not tell us where the IP address is associated with."
"The solution must provide more AIOps to improve predictability."
"Suppose I am initially granted user rights or analyst rights, but later on, I also get admin rights. SOAR is unable to amend the limitations of my role. I raised a support ticket with Splunk about this. They said it's a bug in their 5.3.5 version. To fix this, I had to reinstall the entire platform from scratch.."
"What we have seen is if the workflow gets halted or if we want to halt a workflow, it cannot be resumed."
"In the beginning, we couldn't find any specific documents for every function. It wasn't easy to navigate to what we needed."
 

Pricing and Cost Advice

Information not available
"The licensing cost is reasonable."
"In my opinion, the price is high, but if you want good products, you have to be willing to pay for them."
"I don't know the exact price, but for my region, it is very expensive."
"Splunk SOAR is more expensive compared to other options for SOAR."
"The cost is high and the licensing is on an annual basis."
"The tool is not cheap."
"I found the price of Splunk SOAR to be good."
"When we first purchased our Splunk SOAR license, it was based on an event-count model. It was based on the number of events. I had strong opinions at the time that automation should not be stifled by the amount of automation you can accomplish, so the previous structure was not as beneficial for us. Later that year, we got told or saw at a conference that they announced user-based pricing. We are now in a renewal period, so we migrated to a user-based license model, which is more appropriate for us so that we no longer have to worry about stifling our automation based on the quantity."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
14%
Financial Services Firm
13%
Manufacturing Company
11%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about Splunk Phantom?
Splunk SOAR's quick response to incidents is the most valuable part.
What is your experience regarding pricing and costs for Splunk Phantom?
I rate Splunk SOAR two out of 10 for affordability. Splunk is a fast enterprise tool, but it costs too much. At the same time, it's worth what we pay, in my opinion. We can efficiently perform all ...
What needs improvement with Splunk Phantom?
The dashboard could be improved and some other features. SOAR should integrate network capabilities, allowing us to also monitor the WLAN network. Splunk is also expensive and difficult for beginne...
 

Comparisons

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Also Known As

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Phantom
 

Overview

 

Sample Customers

motorola, McAfee, RSA, Splunk>,Anomali
Recorded Future, Blackstone
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