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M-Files vs OpenText Documentum comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

M-Files
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
Document Management Software (8th)
OpenText Documentum
Average Rating
7.6
Number of Reviews
29
Ranking in other categories
Enterprise Content Management (3rd)
 

Mindshare comparison

While both are Content Management solutions, they serve different purposes. M-Files is designed for Document Management Software and holds a mindshare of 6.9%, up 6.5% compared to last year.
OpenText Documentum, on the other hand, focuses on Enterprise Content Management, holds 11.8% mindshare, up 10.4% since last year.
Document Management Software
Enterprise Content Management
 

Featured Reviews

LN
Oct 11, 2020
Good workflows, and it is easy to use with a dashboard that improves contract visibility
My advice for anybody who is looking into implementing this product is to do a pilot first. After you do your research, do an actual pilot before you commit because everyone has nuances and you might find out that it is not what you want, or that it doesn't really do what you think it's going to do. It is not the simplest product to use but because of the robustness of its feature set in the ability with the workflows, and the APIs, to do just about anything you can imagine with it, that's very valuable. I wish it was a little easier to use because we have to spend more time than I'd like with new users, teaching them how it works. We try to hide all that from them but the setup time to get everything the way we wanted was probably two months. That is two months in one resource working on it half time a week, but it just took a lot of work to get the metadata set up, to get the workflows set up, and to get all the documents added to the repository. Now we've got versioning and we know where everything's at, the dashboard is great, but don't assume when they tell you that you'll be up and running in two weeks, that that is the truth. It takes much longer than you think. I would rate this solution an eight out of ten.
Santosh Koppu - PeerSpot reviewer
Oct 20, 2023
Has strong records management,, security, and integration capabilities
It provides extensive accessibility to our content, and it's a vital component in our work processes. We've gained access to a plethora of applications through OpenText, which enables us to enhance our services for customers. One notable example is the integration with Xfinity ECM, a solution that seamlessly integrates with SAP. For instance, when someone working with SAP needs to access a specific invoice document, SAP itself doesn't store these documents, instead, the content related to the invoice number seamlessly flows through Documentum. It offers robust security features and it allows to leverage a variety of plugins from OpenText to enhance security. For example, there are plugins like Trusted Content Services that allow you to encrypt entire documents for added security, though it's essential to be aware that this might impact performance. It is a highly potent content management tool. It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Using M-Files means anybody on the executive team to go in and immediately look at a dashboard and know the status of a contract."
"The most valuable feature is the management."
"We like Documentum for its capacity and reliability."
"I appreciate Documentum's scalability, allowing for vast volumes of content storage."
"The most impactful thing is the size, which is almost 25 TB."
"It has reduced the amount of paper documents; reducing time and errors in the process."
"The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc."
"OpenText Documentum has improved availability and performance in our organization."
"It is a very secure system. It is reliable, and that is one of the reasons people manage their content within Documentum. It gives them the confidence that the content is accessible to the right people and not to the wrong people."
 

Cons

"The integration with other products needs to be improved."
"The biggest issue for us is the price of the product."
"They should develop something so that bugs don't happen in our project. We make changes manually and some bugs happen."
"While generally secure, some noted security issues need consideration. The installation process for on-premise setup needs improvement as well."
"It can be somewhat cumbersome for the operations team since it’s not a cloud instance"
"The vertical application could be improved."
"OpenText Documentum's user interface could be improved a little bit."
"The user interface can be a bit more intuitive."
"It's difficult to manage and customize Documentum."
 

Pricing and Cost Advice

"They have an Optical Character Scanning module but we didn't buy it because it's ridiculously expensive."
"The product is expensive."
"The price is considered affordable now."
"OpenText Documentum's pricing is good."
"It is quite an expensive product."
"OpenText Documentum has announced a new licensing model, which could be more expensive."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
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Top Industries

By visitors reading reviews
Educational Organization
20%
Computer Software Company
13%
Government
10%
Manufacturing Company
7%
Financial Services Firm
17%
Computer Software Company
12%
Government
12%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Documentum?
It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.
What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.
What needs improvement with OpenText Documentum?
The main thing is the cost. Most of the time, organizations move away from Documentum due to cost. It's highly-priced, and the support costs are high. Now, SharePoint and other options. Microsoft g...
 

Also Known As

No data available
Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
 

Learn More

 

Overview

 

Sample Customers

Crowe UK, Stearns Bank, Head Energy, OMV, TK Elevator
Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
Find out what your peers are saying about DocuWare, Box, OpenText and others in Document Management Software. Updated: November 2024.
814,649 professionals have used our research since 2012.