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M-Files vs OpenText Extended ECM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

M-Files
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
Document Management Software (7th)
OpenText Extended ECM
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
20
Ranking in other categories
Enterprise Content Management (3rd), Content Collaboration Platforms (11th)
 

Mindshare comparison

While both are Content Management solutions, they serve different purposes. M-Files is designed for Document Management Software and holds a mindshare of 7.7%, up 6.1% compared to last year.
OpenText Extended ECM, on the other hand, focuses on Enterprise Content Management, holds 11.5% mindshare, up 10.2% since last year.
Document Management Software
Enterprise Content Management
 

Featured Reviews

LN
Good workflows, and it is easy to use with a dashboard that improves contract visibility
My advice for anybody who is looking into implementing this product is to do a pilot first. After you do your research, do an actual pilot before you commit because everyone has nuances and you might find out that it is not what you want, or that it doesn't really do what you think it's going to do. It is not the simplest product to use but because of the robustness of its feature set in the ability with the workflows, and the APIs, to do just about anything you can imagine with it, that's very valuable. I wish it was a little easier to use because we have to spend more time than I'd like with new users, teaching them how it works. We try to hide all that from them but the setup time to get everything the way we wanted was probably two months. That is two months in one resource working on it half time a week, but it just took a lot of work to get the metadata set up, to get the workflows set up, and to get all the documents added to the repository. Now we've got versioning and we know where everything's at, the dashboard is great, but don't assume when they tell you that you'll be up and running in two weeks, that that is the truth. It takes much longer than you think. I would rate this solution an eight out of ten.
Mukesh Giri - PeerSpot reviewer
Offers an engineering document management system and supports multiple database partners
Our company has implemented a few customized application integrations in-house with OpenText Extended ECM, but we haven't tried any large integrations with high-end vendors. The product's maintenance depends on the number of user capacity licenses. Due to its complexities, Deploying OpenText Extended ECM for engineering use cases can be highly time-consuming. For engineering use cases, sketches of each file of GB size can be stored and managed by OpenText Extended ECM. The solution is being used mainly in our organization for applications built in Texas, but I have personally carried out OpenText Extended ECM deployments in the US for one of the customers. The applications' network and WAN are hosted internally in our organization.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Using M-Files means anybody on the executive team to go in and immediately look at a dashboard and know the status of a contract."
"Most of our customers are very fond of the upgraded smart user interface."
"Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."
"Simplicity to roll out, features available, customization options."
"Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."
"Scalability is great. We can extend areas horizontally and vertically."
"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."
"An SAP user can store documents directly into OpenText without a connector."
"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."
 

Cons

"The integration with other products needs to be improved."
"The solution should work better with partners and be more developer-friendly."
"A dashboard with information would be nice to see."
"The initial setup can get really complicated, and it takes time."
"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."
"User interface needs improvement (at least in the version we are using, desktop client)."
"The architecture needs improvement, as it's complex."
"The solution's performance, stability, and consistency could be improved."
"More out-of-the-box automation features should be added to OpenText Extended ECM."
 

Pricing and Cost Advice

"They have an Optical Character Scanning module but we didn't buy it because it's ridiculously expensive."
"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."
"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."
"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."
"The tool's pricing is confusing to the end customer."
"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."
"The product is pricey."
"The total cost of the product will vary on the capabilities required"
"Both Open Text ECM and IBM File share are expensive."
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Top Industries

By visitors reading reviews
Educational Organization
20%
Computer Software Company
11%
Government
9%
Manufacturing Company
7%
Government
14%
Computer Software Company
12%
Financial Services Firm
10%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about OpenText Content Suite Platform?
We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...
What is your experience regarding pricing and costs for OpenText Content Suite Platform?
OpenText itself is a too expensive tool. But why the reason customers opt for is OpenText is one of the best and provides very good complex data with their managers.
What needs improvement with OpenText Content Suite Platform?
There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a v...
 

Also Known As

No data available
OpenText Content Suite Platform, OpenText Core Share
 

Learn More

 

Overview

 

Sample Customers

Crowe UK, Stearns Bank, Head Energy, OMV, TK Elevator
ATCO Australia, MSIG Asia, Orica, Salt River Project
Find out what your peers are saying about DocuWare, Box, OpenText and others in Document Management Software. Updated: January 2025.
831,265 professionals have used our research since 2012.