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M-Files vs OpenText Extended ECM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

M-Files
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
Document Management Software (7th)
OpenText Extended ECM
Average Rating
7.8
Reviews Sentiment
6.2
Number of Reviews
21
Ranking in other categories
Enterprise Content Management (3rd), Content Collaboration Platforms (11th)
 

Mindshare comparison

While both are Content Management solutions, they serve different purposes. M-Files is designed for Document Management Software and holds a mindshare of 7.9%, up 6.2% compared to last year.
OpenText Extended ECM, on the other hand, focuses on Enterprise Content Management, holds 11.4% mindshare, up 10.4% since last year.
Document Management Software
Enterprise Content Management
 

Featured Reviews

LN
Good workflows, and it is easy to use with a dashboard that improves contract visibility
My advice for anybody who is looking into implementing this product is to do a pilot first. After you do your research, do an actual pilot before you commit because everyone has nuances and you might find out that it is not what you want, or that it doesn't really do what you think it's going to do. It is not the simplest product to use but because of the robustness of its feature set in the ability with the workflows, and the APIs, to do just about anything you can imagine with it, that's very valuable. I wish it was a little easier to use because we have to spend more time than I'd like with new users, teaching them how it works. We try to hide all that from them but the setup time to get everything the way we wanted was probably two months. That is two months in one resource working on it half time a week, but it just took a lot of work to get the metadata set up, to get the workflows set up, and to get all the documents added to the repository. Now we've got versioning and we know where everything's at, the dashboard is great, but don't assume when they tell you that you'll be up and running in two weeks, that that is the truth. It takes much longer than you think. I would rate this solution an eight out of ten.
Jaideep MS - PeerSpot reviewer
Enables effective document control yet requires better affordability and clarity
I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Using M-Files means anybody on the executive team to go in and immediately look at a dashboard and know the status of a contract."
"We can configure the solution with any industry's products per customer requirements."
"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."
"The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM."
"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."
"Scalability is great. We can extend areas horizontally and vertically."
"It's a very good solution."
"The tool's most valuable features are document storage, security, and compliance."
"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."
 

Cons

"The integration with other products needs to be improved."
"User interface needs improvement (at least in the version we are using, desktop client)."
"The architecture needs improvement, as it's complex."
"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."
"The tool's documentation is not proper and has missing information like steps."
"The cost of the product could be improved."
"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."
"The response time is not effective, and the staff lacks adequate knowledge."
"The solution needs to improve the user interface."
 

Pricing and Cost Advice

"They have an Optical Character Scanning module but we didn't buy it because it's ridiculously expensive."
"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."
"The product is pricey."
"The total cost of the product will vary on the capabilities required"
"The solution is expensive."
"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."
"OpenText Extended ECM is an expensive solution."
"Both Open Text ECM and IBM File share are expensive."
"The tool's pricing is confusing to the end customer."
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Top Industries

By visitors reading reviews
Educational Organization
20%
Computer Software Company
11%
Government
9%
Manufacturing Company
7%
Government
13%
Computer Software Company
11%
Financial Services Firm
11%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
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What do you like most about OpenText Content Suite Platform?
We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...
What is your experience regarding pricing and costs for OpenText Content Suite Platform?
OpenText itself is a too expensive tool. But why the reason customers opt for is OpenText is one of the best and provides very good complex data with their managers.
What needs improvement with OpenText Content Suite Platform?
There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a v...
 

Also Known As

No data available
OpenText Content Suite Platform, OpenText Core Share
 

Overview

 

Sample Customers

Crowe UK, Stearns Bank, Head Energy, OMV, TK Elevator
ATCO Australia, MSIG Asia, Orica, Salt River Project
Find out what your peers are saying about DocuWare, Box, OpenText and others in Document Management Software. Updated: February 2025.
838,713 professionals have used our research since 2012.