MSP360 Backup vs OpenText Data Protector comparison

MSP360 and OpenText are both solutions in the Backup and Recovery category. MSP360 is ranked #56 with an average rating of 7.0, while OpenText is ranked #23 with an average rating of 7.5. MSP360 holds a 0.4% mindshare in BRS, compared to OpenText’s 0.6% mindshare. Additionally, 100% of MSP360 users are willing to recommend the solution, compared to 80% of OpenText users who would recommend it.

MSP360 Backup

Read 15 MSP360 Backup reviews

829 Views
639 Comparison Views

100% willing to recommend

OpenText Data Protector

Read 102 OpenText Data Protector reviews

1,521 Views
931 Comparison Views

80% willing to recommend

MSP360 Backup

OpenText Data Protector

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

OpenText Data Protector and MSP360 Backup are key competitors in the data protection and backup market. OpenText Data Protector appears to hold an advantage due to its extensive feature set and integration capabilities, although MSP360 Backup is favored for its user-friendliness and cost-effectiveness.

Features: OpenText Data Protector offers advanced functionalities such as automated backup, comprehensive data recovery options, and solid integration with various systems. MSP360 Backup is noted for its simplicity, efficiency in backup processes, and support for multiple cloud storage options.

Room for Improvement: Users suggest enhancing OpenText Data Protector's performance regarding backup speeds and modernizing some of its older components. MSP360 Backup could benefit from improved reporting functionalities and more detailed technical support documentation.

Ease of Deployment and Customer Service: Deploying OpenText Data Protector requires more time and expertise due to its complex configurations, but users commend its customer service for being responsive and knowledgeable. MSP360 Backup is simpler to deploy, appealing to less tech-savvy users, though some have noted that customer service could be more proactive and thorough.

Pricing and ROI: OpenText Data Protector has higher initial setup costs but provides substantial ROI for large enterprises due to its comprehensive features. MSP360 Backup offers a more budget-friendly setup that aligns well with its target market of small to mid-sized businesses. Users feel that MSP360 Backup's lower costs and ease of use deliver good value.

To learn more, read our detailed MSP360 Backup vs. OpenText Data Protector Report (Updated: April 2025).

Buyer's Guide

MSP360 Backup vs. OpenText Data Protector

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

MSP360 Backup

Ranking in Backup and Recovery

56th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Cloud Backup (44th), Disaster Recovery (DR) Software (27th), MSP Backup (3rd)

OpenText Data Protector

Ranking in Backup and Recovery

23rd

Average Rating

7.6

Reviews Sentiment

5.8

Number of Reviews

102

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Backup and Recovery category, the mindshare of MSP360 Backup is 0.4%, down from 0.5% compared to the previous year. The mindshare of OpenText Data Protector is 0.6%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery

Featured Reviews

CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

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Jeroen Vranckaerts

System Engineer - Server & Storage, DBA at Audi Brussels

Though a highly stable tool, it needs to be made easier to use and configure

Scalability-wise, I rate the solution a five out of ten. OpenText Data Protector is complex to configure correctly, but the areas concerning the data and compression are good. Once you get the product to work, it works, but it's much too complex to configure and troubleshoot, as it takes a lot of time and energy, making it not so efficient. Once the tool is configured in your environment, it provides good backup and compression features. In my company, we use OpenText Data Protector as a backup for our servers, and we have a team of 20 people to take care of the data backup using the tool. My company doesn't use OpenText Data Protector as a backup for our client's computers. In my company, we have scheduled the process related to backup, which makes the tool run daily around 30 to 40 times.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"MSP360 Backup's most valuable feature is its backup interface."

"Technical support is very good."

"The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."

"Provides connectivity to a lot of different cloud storage solutions."

"The most valuable feature of MSP360 Backup is its reliability."

"I was mainly concerned with cloud backups, OneDrive backups, consumer OneDrive, business OneDrive, Google backups, and SharePoint backups. The solution did a good job of the backup."

"The best feature is that it's very user-friendly to do scheduled backups and version maintenance."

"The initial setup is very easy. It's not overly complex."

More MSP360 Backup pros

"The solution allows us to be able to backup and exchange directly, to backup Microsoft exchange."

"Data Protector's granular recovery features make it easy for us to create and restore backups in an understandable and user-friendly manner. With granular recovery, any database or even just a database table can be restored at will."

"It is a stable solution. Stability-wise, I rate the solution a nine out of ten...The initial setup process for the solution is easy."

"Deduplication implementation with CAPA is very good."

"What I like the most about this solution is that I can change and access the Oracle backup file."

"The most valuable features of this solution were the features we worked most with which were telemetry, and the scheduler."

"The solution is easy to use."

"I haven't experienced any crashes while using the solution...Stability-wise, I rate the solution a ten out of ten."

More OpenText Data Protector pros

Cons

"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."

"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""

"Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default."

"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."

"The solution's pricing is very high."

"Using the solution incurs additional charges for the device storage and backup which are not included in the service."

"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."

"We could basically use just a more concise visual dashboard reporting on the status of the various machines."

More MSP360 Backup cons

"The graphical interface needs to be improved."

"Other tools seem to be easier to use."

"If you compare the solution with the same specific features and enhancements on another solution, Data Protector is expensive. This is especially true when compared to, for example, Veeam."

"The solution is not intuitive enough. I think they should work on the user experience and the graphical interface. These can be a lot better."

"This solution is not scalable."

"Recently, clients have raised concerns about the lack of comprehensive documentation for Data Protector."

"The scheduler setup could be better. We are facing some issues scheduling the job based on our requirements."

"The new backup systems are using new mechanisms for the recovery phases; for example, VM, recovery and testing the backup before recovering it. These features are not available in Data Protector."

More OpenText Data Protector cons

Pricing and Cost Advice

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"It provides a good cost savings compared to our previous cloud backup."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

"Its pricing needs improvement."

"We have a very good return on investment."

"Pricing is reasonable although can be quite a large upfront cost."

"I rate the price of MSP360 Backup a seven out of ten."

"The solution is expensive."

More MSP360 Backup pricing and cost advice

"Our licensing is on a capacity basis."

"Avoid using many LTO drives; when using fewer drives, the price will be extremely good."

"They have two types of licensing, one is for storage capacity and the other is client licensing. The capacity licensing here is a bit expensive."

"In Data Protector, if you need extra features, you need to buy the agents for these features. Some of the features are Terabytes, some of them are agents. There's some complexity in the pricing and licensing."

"Pricing/licensing is Data Protector's single best offering. In its most basic environment, the only license required is for whatever target device is required."

"We have many competitors who are pricing better, and we believe that our pricing is higher."

"The licensing cost was not annual. We didn't pay any license. We paid when we deployed and we didn't pay for anything after that. There were no additional fees after the initial payment."

"The solution requires paying for a license."

More OpenText Data Protector pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Manufacturing Company

Construction Company

Financial Services Firm

Computer Software Company

16%

Manufacturing Company

15%

Financial Services Firm

11%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about MSP360 Backup?

MSP360 Backup's most valuable feature is its backup interface.

See all answers

What is your experience regarding pricing and costs for MSP360 Backup?

I rate the price of MSP360 Backup a seven out of ten.

See all answers

What needs improvement with MSP360 Backup?

The product could be more user-friendly. Its pricing needs improvement as well.

See all answers

What do you like most about Micro Focus Data Protector?

I haven't experienced any crashes while using the solution...Stability-wise, I rate the solution a ten out of ten.

See all answers

What is your experience regarding pricing and costs for Micro Focus Data Protector?

The solution is expensive as it requires purchasing all features without the option to negotiate based on client numbers, unlike Veeam which offers flexibility in pricing.

See all answers

What needs improvement with Micro Focus Data Protector?

OpenText Data Protector is not user-friendly, especially for cloud backup. It lacks functions and facilities compared to Veeam, which offers more user-friendliness for virtual machine backups. Ther...

See all answers

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NinjaOne vs MSP360 Backup

Compared 14% of the time

Comet Backup vs MSP360 Backup

Compared 11% of the time

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Veeam Data Platform vs OpenText Data Protector

Compared 74% of the time

Veritas NetBackup vs OpenText Data Protector

Compared 17% of the time

Commvault Cloud vs OpenText Data Protector

Compared 10% of the time

More OpenText Data Protector Competitors

Product Reports

Buyer's Guide

MSP360 Backup

April 2025

Download MSP360 Backup product report

Buyer's Guide

OpenText Data Protector

April 2025

Download OpenText Data Protector product report

Also Known As

Cloudberry Backup

Micro Focus Data Protector, Data Protector, OmniBack, HPE Data Protector

Overview

MSP360 Backup is a comprehensive data protection solution designed for businesses of all sizes. It offers a wide range of features and capabilities to ensure the safety and security of critical data.

With support for various storage destinations, including local drives, network shares, and cloud storage providers, MSP360 Backup provides flexibility and scalability. It also offers advanced scheduling options, allowing users to automate backups based on specific time intervals or events.

The solution supports both full and incremental backups, minimizing storage requirements and optimizing backup speed. MSP360 Backup also includes built-in encryption and compression, ensuring data privacy and reducing storage costs. Additionally, it offers easy file and folder recovery, allowing users to quickly restore lost or corrupted data.

With its intuitive user interface and robust set of features, MSP360 Backup is a reliable and efficient solution for businesses looking to protect their valuable data.

MSP360

OpenText Data Protector standardizes and consolidates backups across multiple platforms. It provides secure, comprehensive backup protection for business-critical data and applications whether virtual, physical, or online in the cloud.

OpenText

Sample Customers

StratX

GSK Vaccines, Repsol, Vodafone Group, Siemens AG, Medium Enterprise Transportation Services Company

Buyer's Guide

MSP360 Backup vs. OpenText Data Protector

April 2025

Free Report: MSP360 Backup vs. OpenText Data Protector

Find out what your peers are saying about MSP360 Backup vs. OpenText Data Protector and other solutions. Updated: April 2025.

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