MSP360 Backup vs Quorum OnQ comparison

"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."

"The best feature is that it's very user-friendly to do scheduled backups and version maintenance."

"Client-side encryption minimizes worries about data being captured on the back-end."

"Technical support is very good."

"The solution is easy to access and handles things efficiently."

"The solution is simple to use and easy to configure."

"The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly."

"Provides connectivity to a lot of different cloud storage solutions."

"It provides a smooth training experience and easy terminology for those in the advocacy world."

"The most valuable feature of Quorum OnQ is quick recovery."

"A very high level security environment for secondary data."

"Quorum OnQ has a good ransomware protection feature, and customer service and support were very good."

"The biggest feature is being able to do a file recovery to the original server. That is extremely useful and has saved us a few times when we've had ransomware. In some of those cases, people's computers were locked down by viruses which spread to things they had access to, including server shares. But we were easily able to just restore to four hours prior, instead of a day or two or more ago."

"The most valuable feature of this solution is its ease of use."

"Being able to spin up a machine in a sandbox is amazing because it allows us to test things that we otherwise would not be able to do."

"The change in the way that Quorum processes data has made a tremendous improvement in backup and replication times. While the familiar interface remains, the underpinnings have been finely tuned and the speed is incredible. My large Exchange Server went from 5- to 6-hour backups down to 22 minutes."

"The solution's pricing is very high."

"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."

"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""

"Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default."

"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."

"The restore time could improve. When we had an issue the restore time was lengthy."

"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."

"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."

"Quorum OnQ can be improved by providing support for other operating systems like Ubuntu."

"There seems to be a lack of technicians. Sometimes they are very busy and I don't hear back for a day or two. The technicians they have are great. They are fantastic, but it seems difficult, at times, to get in contact with anyone."

"I don't love the scheduler, as I think that interface could use an overhaul."

"I paid for subscription of Firewall. I paid for subscription of endpoint protection. Thet should introduce single subscription for all services."

"Better integration with cloud-based solutions like Azure and Office 365 is needed."

"At times the email notifications don't go out, but a quick reset always fixes that problem."

"The one thing they could do is some tweaking on the web solution that's supposed to monitor everything from one page, rather than having to bring each server up on its own webpage. It doesn't always accurately show what the system's state is at the time, and we have to restart that process now and then."

"They have radio buttons that allow multiselection, which is not intuitive. Also, the URL for our environments is the same, making it confusing for management when handling different departments with different needs."

"Its pricing needs improvement."

"I rate the price of MSP360 Backup a seven out of ten."

"We have a very good return on investment."

"Pricing is reasonable although can be quite a large upfront cost."

"The solution is expensive."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"The cost is higher than other software and services, but it is an absolute must-have."

"We have never questioned whether it is worth it because it so obviously is a great value."

"When we quote the price of Quorum to customers, they find it expensive."

"When we first got the Quorum the licensing was different."

"The total for our current solution's licensing is about $14,000 for 12 servers for three years."

"The initial expenditure for us was a little under $40,000 for the recent renewal. For the first three years after that, other than electricity, there's no cost. After that, their support contract has to be renewed annually. We spent close to $6,000, between the two offices, for support."

"I am not sure how much it costs, but I know it's expensive."

"Quorum OnQ can be described as a medium-priced product...There are no ingress and egress charges in the product."