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MSP360 Backup vs Rubrik comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024
 

Categories and Ranking

MSP360 Backup
Ranking in Backup and Recovery
54th
Ranking in Cloud Backup
38th
Ranking in Disaster Recovery (DR) Software
27th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
MSP Backup (3rd)
Rubrik
Ranking in Backup and Recovery
4th
Ranking in Cloud Backup
4th
Ranking in Disaster Recovery (DR) Software
4th
Average Rating
9.2
Reviews Sentiment
7.4
Number of Reviews
88
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Backup and Recovery category, the mindshare of MSP360 Backup is 0.4%, up from 0.4% compared to the previous year. The mindshare of Rubrik is 7.7%, up from 7.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Backup and Recovery
 

Featured Reviews

CONRAD FORREST - PeerSpot reviewer
The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support
MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.
Amit Motiwale - PeerSpot reviewer
Offers extensive automation capabilities, ransomware remediation and sensitive data discovery are better than other solutions
Rubrik is an important tool for data recovery in case of a ransomware attack. It's a crucial part of their overall venture, as data recovery would be difficult without it. The guarantee of data restoration in a crisis is the main benefit. It's a combination of all features that offer value, like ransomware remediation and sensitive data discovery, that are better than other solutions. Rubrik is emerging with its AI capabilities. Rubrik's AI companion is called Ruby which is very useful.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of MSP360 Backup is its reliability."
"General ease of use and performance of the Windows version is the most valuable feature."
"Technical support is very good."
"The solution is easy to access and handles things efficiently."
"The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."
"Provides connectivity to a lot of different cloud storage solutions."
"The initial setup is very easy. It's not overly complex."
"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."
"It has a streamlined user interface, provides an improved tech support experience, and reduces time required to locate and restore data."
"One platform for instant recovery."
"The most valuable features of Rubrik are the restoration and ease of use."
"Replaces legacy tapes and disk backups which are unreliable, expensive and space consuming."
"The security and the ransomware protection are most valuable."
"The feature that I have found most valuable from Rubrik is its protection against ransomware attacks. Rubrik is a very nice, very good solution because it is able to protect your data and you have the possibility from the backup to detect any abnormal behavior, like a ransomware attack. You are able to detect and restore very easily with this solution. This is a major differentiator in comparison to the other competitors."
"I think the best feature is its masterless architecture."
"It is easy to deploy."
 

Cons

"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."
"The solution's pricing is very high."
"Using the solution incurs additional charges for the device storage and backup which are not included in the service."
"We could basically use just a more concise visual dashboard reporting on the status of the various machines."
"The product could be more user-friendly."
"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."
"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."
"There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station."
"It does not offer image-level backups for Hyper-V 2012."
"We would like to be able to do granular restores directly from Exchange. Also, more granular management of VM backups would help."
"It is already very well furnished, but live mounts for Nutanix AHV would be amazing."
"There is always room for improvement with some shortcuts for the web interface. They could make it even more beautiful."
"The Polaris piece could use improvement. When you get a report and you have events that are suspicious, you cannot drill down and find out why it's suspicious. You only know it's suspicious, but you don't know the root cause. Other than that, everything works well."
"The solution's reporting feature could be better."
"The dashboard and user interface could be improved to make them more user-friendly."
"Two areas I would like to see improvement in Rubrik are pricing and localization."
 

Pricing and Cost Advice

"The solution is expensive."
"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."
"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."
"It provides a good cost savings compared to our previous cloud backup."
"We have a very good return on investment."
"I rate the price of MSP360 Backup a seven out of ten."
"Pricing is reasonable although can be quite a large upfront cost."
"MSP360 is vastly cheaper than its competitors and has almost all the same features."
"There are additional costs like maintenance, and there are some features on their central management piece that don't come with our licensing."
"The solution is expensive for small businesses."
"There is a license requirement for the solution. If you expand or if the maintenance period expires, there's a license renewal as well."
"Rubrik was probably the most expensive solution but in the long run, it's justified by the value of the data that it protects."
"Rubrik is quite expensive for small businesses."
"When we compared the overall costs, Rubrik was cheaper because the engineering and operational side required FAR LESS dedication. So, all in all, they actually were cheaper than the competition."
"The pricing and licensing of Rubrik is better than products that we've had in the past. It was quite a bit cheaper than Commvault and NetBackup."
"Some people say it is expensive, but you get what you pay for. If you want a Maserati, you have to pay for it. If you want to buy a Porsche, you have to pay for it."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Manufacturing Company
9%
Construction Company
7%
Financial Services Firm
6%
Computer Software Company
13%
Financial Services Firm
11%
Government
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about MSP360 Backup?
MSP360 Backup's most valuable feature is its backup interface.
What needs improvement with MSP360 Backup?
The product could be more user-friendly. Its pricing needs improvement as well.
Which would you choose - Rubrik or Veeam Backup & Replication?
Veeam Backup & Replication provides an easy-to-set-up solution to the issue of data storage and recovery. Setting it up is a relatively simple affair. For the most part it prompts you from scre...
What do you like most about Rubrik?
It is a stable solution. Stability-wise, I rate the solution a ten out of ten.
What is your experience regarding pricing and costs for Rubrik?
In many cases, the customers I speak with want to have a one or three-year license. Because it's for backup, they need the ability to increase or replace the solution as they need. They want to hav...
 

Also Known As

Cloudberry Backup
No data available
 

Learn More

 

Overview

 

Sample Customers

StratX
Driscoll's, Red Hawk Casino, Davies Ward Phillips & Vineberg LLP, Wabash National, Chateau Ste. Michelle Wine Estates, Galliker Transport & Logistics
Find out what your peers are saying about MSP360 Backup vs. Rubrik and other solutions. Updated: November 2024.
824,053 professionals have used our research since 2012.