Try our new research platform with insights from 80,000+ expert users

Nagios Core vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.8
Nagios Core reduces downtime and costs with quick alerts, providing full ROI and eliminating expensive monitoring tools.
Sentiment score
7.0
Splunk ITSI boosts efficiency and resilience by streamlining data integration, cutting costs, and improving performance issue resolution speed.
 

Customer Service

Sentiment score
5.1
Nagios Core relies on community support, praised for stability and resources, but lacks official help compared to Nagios XI.
Sentiment score
6.4
Splunk ITSI customer service is generally responsive and supportive, though support quality can vary with reported delays for high-priority cases.
We typically have weekly calls with the technical staff, and whenever we encounter issues, they usually reply with solutions within one or two days.
Senior Consultant at a consultancy with 10,001+ employees
The technical support is excellent, and I would rate it at ten.
Senior consultant at a tech services company with 51-200 employees
 

Scalability Issues

Sentiment score
6.7
Nagios Core shows scalability for large networks but may need customizations and integrations for distributed environments.
Sentiment score
7.6
Splunk ITSI is highly scalable, supporting extensive data and users, with infrastructure and cloud platforms enhancing scalability and optimization.
The solution is scalable.
Senior System Administrator at Interactive Group
When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages.
Senior Consultant at a consultancy with 10,001+ employees
Splunk is highly scalable, with the ability to expand efficiently.
Senior consultant at a tech services company with 51-200 employees
 

Stability Issues

Sentiment score
8.2
Nagios Core is highly stable and reliable with minimal footprint, supporting extensive monitoring without network burden.
Sentiment score
7.7
Splunk ITSI is highly reliable, with minor issues from external factors, praised for its stability and consistent uptime.
I tried many other solutions at work, however, in terms of Nagios, I haven't seen any disruption or downtime.
Senior System Administrator at Interactive Group
Splunk ITSI (IT Service Intelligence) fails if you do not have good hardware requirements.
Senior Consultant at a consultancy with 10,001+ employees
The setup, however, must be done correctly as incorrect deployment can lead to issues.
Senior consultant at a tech services company with 51-200 employees
 

Room For Improvement

Nagios Core needs a more intuitive interface, better scalability, and features like enhanced reporting and integration with modern tools.
Splunk ITSI faces issues with high cost, complex setup, integration challenges, and requires better usability, dashboards, and analytics features.
I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.
Director at Techpace
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
Senior consultant at a tech services company with 51-200 employees
I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues.
Senior Consultant at a consultancy with 10,001+ employees
 

Setup Cost

Nagios Core is a free, cost-effective open-source tool, but requires Linux expertise and incurs hosting and maintenance costs.
Splunk ITSI's high cost tied to data volume limits appeal despite its robust service and comprehensive data handling.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
Senior consultant at a tech services company with 51-200 employees
I believe the pricing is based on daily volume ingestion.
Senior Consultant at a consultancy with 10,001+ employees
 

Valuable Features

Nagios Core provides flexible, low-resource monitoring with customization, automation, efficient alerts, and integration support for reliable IT performance visibility.
Splunk ITSI enhances IT management with real-time insights, integration, automation, observability, and powerful machine learning for effective service delivery.
If you want to grasp everything of your IT equipment on a single interface, you can use Nagios.
Senior System Administrator at Interactive Group
The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.
Director at Techpace
One valuable feature is the scheduled maintenance window provided by Splunk ITSI (IT Service Intelligence) because Splunk does not offer this scheduling maintenance feature in the core product, but Splunk ITSI (IT Service Intelligence) helps us with these maintenance reports.
Senior Consultant at a consultancy with 10,001+ employees
Splunk ITSI allows for integration with threat intelligence, enabling my organization to correlate more than two events for generating alerts.
Senior consultant at a tech services company with 51-200 employees
 

Categories and Ranking

Nagios Core
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
51
Ranking in other categories
Network Monitoring Software (10th), IT Infrastructure Monitoring (10th)
Splunk ITSI (IT Service Int...
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
52
Ranking in other categories
Application Performance Monitoring (APM) and Observability (12th), IT Alerting and Incident Management (3rd)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Nagios Core is designed for Network Monitoring Software and holds a mindshare of 1.9%, down 3.0% compared to last year.
Splunk ITSI (IT Service Intelligence), on the other hand, focuses on IT Alerting and Incident Management, holds 2.0% mindshare, down 3.7% since last year.
Network Monitoring Software Market Share Distribution
ProductMarket Share (%)
Nagios Core1.9%
Zabbix5.7%
SolarWinds NPM3.4%
Other89.0%
Network Monitoring Software
IT Alerting and Incident Management Market Share Distribution
ProductMarket Share (%)
Splunk ITSI (IT Service Intelligence)2.0%
PagerDuty Operations Cloud13.2%
Opsgenie9.0%
Other75.8%
IT Alerting and Incident Management
 

Featured Reviews

HY
Senior System Administrator at Interactive Group
Monitoring solution provides comprehensive visibility across IT infrastructure
The good thing about Nagios Core is it covers everything. Everything in the IT domain, you can monitor anything. You can even monitor printers, the ports of printers, Core workstations, and storage. You can monitor the workflow Core and the utilization of computes. If you want to grasp everything of your IT equipment on a single interface, you can use Nagios. It's the best one. It provides dashboards, and you can also configure your emails and alerts with it. If something is critical, you can configure it to notify via emails. It has a very handy dashboard, providing live alerts and visibility for everything.
DS
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.
report
Use our free recommendation engine to learn which Network Monitoring Software solutions are best for your needs.
881,360 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
11%
Manufacturing Company
10%
Comms Service Provider
9%
Government
8%
Financial Services Firm
17%
Manufacturing Company
10%
Computer Software Company
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise11
Large Enterprise22
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise9
Large Enterprise33
 

Questions from the Community

What is your experience regarding pricing and costs for Nagios Core?
Nagios Core is a free and open-source product. We don't charge for the product itself, but we charge for the man-hour costs related to installation, configuration, ongoing operation, and maintenance.
What needs improvement with Nagios Core?
The dashboard should be improved. It's very simple. I don't have a very clear or specific suggestion. You can change the skin of the dashboard, however, it's good for me.
What is your primary use case for Nagios Core?
I was a senior system administrator. I've been using Nagios Core for more than ten years now. It can be used to monitor hosts, such as machines, and monitor services of any kind. I'm using it to mo...
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...
 

Overview

 

Sample Customers

Airbnb, Cisco, PayPal, FanDuel
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about Nagios Core vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: January 2024.
881,360 professionals have used our research since 2012.