ThousandEyes and NetApp Cloud Insights both compete in the network monitoring and cloud insights category. While ThousandEyes seems to excel in application and end-user monitoring, NetApp Cloud Insights has the upper hand in infrastructure analysis and security monitoring due to its advanced analytics and integration abilities.
Features: ThousandEyes offers deep monitoring of network layers, providing detailed insights into network paths, application visibility, and a user-friendly interface. It also provides extensive monitoring capabilities for a wide range of cloud providers and ISPs. NetApp Cloud Insights emphasizes comprehensive visibility with advanced analytics, resource utilization tracking, and excellent integration capabilities, optimizing usage across multi-vendor environments.
Room for Improvement: ThousandEyes could improve its dashboard features, integrate better with other Cisco platforms, and expand its capabilities to include more application-level monitoring. Customization and user-friendliness are other areas for enhancement. NetApp Cloud Insights needs improved reporting features, a more intuitive querying process, and a better representation of Azure environments. Both products could benefit from enhanced integration capabilities; however, ThousandEyes might consider introducing more AI-driven functionalities, while NetApp could enhance its anomaly detection.
Ease of Deployment and Customer Service: ThousandEyes is primarily deployed on-premises and in hybrid clouds, with technical support praised for its responsiveness and comprehensive documentation. NetApp Cloud Insights offers flexible deployments across public, private, and hybrid clouds, with consistent technical support, though production support experiences may be limited. Both solutions have well-regarded support teams, but their environments and support needs might differ.
Pricing and ROI: ThousandEyes pricing is positioned at a medium range, perceived as expensive by some users, with moderate customer ratings. Licensing is based on the number of flows processed, with ROI achieved through enhanced network performance and significant time and cost savings. NetApp Cloud Insights offers competitive pricing, especially for monitoring NetApp products for free, with costs tied to capacity. The convergence with multiple environments could lead to cost efficiencies over time, providing ROI by reducing downtime. Despite similar ROI benefits, their pricing models and perceived value may differ across business sizes.
NetApp Cloud Insights is an infrastructure monitoring tool that gives you visibility into your complete infrastructure. With Cloud Insights, you can monitor, troubleshoot and optimize all your resources including your public clouds and your private data centers.
ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.
With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.
The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.
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