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OpenText Identity Governance vs SailPoint Identity Security Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 28, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.8
OpenText Identity Governance boosts ROI by preventing fraud, reducing audit costs, and enhancing access management and compliance efficiency.
Sentiment score
7.1
SailPoint Identity Security Cloud reduces costs, automates access, enhances productivity, and achieves ROI within 14 to 18 months.
 

Customer Service

Sentiment score
7.8
Opinions on OpenText Identity Governance's customer support vary, with some praising expertise but others criticizing response times and overall effectiveness.
Sentiment score
5.3
SailPoint Identity Security Cloud offers praised support with weekend availability, though regional and language challenges may occur.
SailPoint's team consists of specialists who handle tickets without needing to depend on other teams.
Technical Support Analyst at CLSA
Technical support is very good.
Senior Manager Cybersecurity at LTI - Larsen & Toubro Infotech
Sometimes, the support is slow, and they often suggest resorting to expert services.
Vice President Sales at a tech vendor with 1-10 employees
 

Scalability Issues

Sentiment score
8.6
OpenText Identity Governance is highly scalable, effectively managing large deployments and receiving high satisfaction ratings for its performance.
Sentiment score
7.1
SailPoint Identity Security Cloud is scalable, supporting millions of identities, though may require extra resources and faces Java memory challenges.
The solution is scalable and can be upgraded to accommodate increased user counts.
Technical Project Manager & Senior Security Architect at Tech Mahindra Limited
The solution scales well as long as we provide the necessary resources.
Vice President Sales at a tech vendor with 1-10 employees
SailPoint is scalable, though challenges exist in terms of workflow and user interface design.
Technical Support Analyst at CLSA
 

Stability Issues

Sentiment score
7.9
OpenText Identity Governance is stable and reliable, with minimal issues and infrequent support calls, receiving largely positive ratings.
Sentiment score
7.9
SailPoint Identity Security Cloud is stable, with high reliability ratings, minor issues, and seamless integration fostering user satisfaction.
IdentityIQ deserves a rating of 12 out of ten for stability.
Vice President Sales at a tech vendor with 1-10 employees
The version I use now is very stable, especially compared to previous versions like eight point zero and eight point one.
Specialist Consultant at a financial services firm with 10,001+ employees
 

Room For Improvement

OpenText Identity Governance needs better connectivity, integration, modernization, and technical support, alongside improved interface, stability, and cloud deployment features.
SailPoint Identity Security Cloud is costly, complex, and lacks user-friendliness, necessitating better automation, support, customization, and integration.
This creates a problem when managing non-human identities and new human identities such as shared accounts or service accounts.
Specialist Consultant at a financial services firm with 10,001+ employees
I find raising a ticket to be too complex, which could be improved for better user-friendliness.
Technical Support Analyst at CLSA
We have also put our enhancement request, and the SailPoint team has accepted that the feature is not available and plans to include it going forward.
Senior Manager Cybersecurity at LTI - Larsen & Toubro Infotech
 

Setup Cost

SailPoint Identity Security Cloud is costly, with varying prices and separate fees, but offers discounts for long-term plans.
SailPoint is cheaper than ServiceNow, which is very expensive.
Technical Support Analyst at CLSA
The pricing of SailPoint could be better.
Vice President Sales at a tech vendor with 1-10 employees
The costs are slightly higher than SailPoint IQ due to included charges for maintenance.
Technical Project Manager & Senior Security Architect at Tech Mahindra Limited
 

Valuable Features

OpenText Identity Governance provides robust access evaluations, role mining, and automated processes, ensuring stability and effective large-scale governance.
SailPoint Identity Security Cloud offers intuitive UI, fast deployment, extensive connectors, and strong compliance with AI-enhanced automated identity management.
From a project management point of view, the tool supports audit success with features to segregate permanent and contractor employees, integrate with HR systems, and indicate other sources for contractors.
Senior Manager Cybersecurity at LTI - Larsen & Toubro Infotech
The automation of provisioning and deprovisioning, managing contractors, temporary users, and the overall automation factor is fantastic.
Vice President Sales at a tech vendor with 1-10 employees
The solution can be customized to adapt the workflow to our industry, offering considerable flexibility.
Specialist Consultant at a financial services firm with 10,001+ employees
 

Categories and Ranking

OpenText Identity Governance
Ranking in Identity Management (IM)
28th
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
9
Ranking in other categories
No ranking in other categories
SailPoint Identity Security...
Ranking in Identity Management (IM)
1st
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
72
Ranking in other categories
User Provisioning Software (2nd), Identity and Access Management as a Service (IDaaS) (IAMaaS) (2nd), SaaS Management Platforms (1st), Cloud Infrastructure Entitlement Management (CIEM) (1st), AI IT Support (2nd)
 

Mindshare comparison

As of January 2026, in the Identity Management (IM) category, the mindshare of OpenText Identity Governance is 1.2%, up from 0.5% compared to the previous year. The mindshare of SailPoint Identity Security Cloud is 14.6%, down from 20.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity Management (IM) Market Share Distribution
ProductMarket Share (%)
SailPoint Identity Security Cloud14.6%
OpenText Identity Governance1.2%
Other84.2%
Identity Management (IM)
 

Featured Reviews

GA
IAM Specialist at a tech services company with 11-50 employees
Helps to run reports and verify user access but improvement is needed in integration
You can run reports and verify the access each user has. There is a process that runs automatically for access review. It sends an email to the manager and provides a task for the manager to review the users and access. The manager can approve or reject, and then it goes to the application owner for further review. This feature is especially important in large customer environments, as manual review can be challenging. The product allows you to check if a user has two accesses that should not be granted simultaneously. There's an approval process for this scenario. Primarily, it provides information for governance data.
ND
Principle at a manufacturing company with 10,001+ employees
User access management excels but needs enhancements with integration capabilities
I was aware of that because I used to manage these solutions earlier on, but it was purchased by the Procurement team, so I was not involved in any of those.There are certain details I may not be able to disclose currently, but we can speak in general about a number of products and tools that are ongoing. I have not been using access management controls here, so I don't have the latest features or details or hands-on experience in that space. I cannot share all the details about the improvements in security operations since we were exploring some products, but I'm familiar with Saviynt as I was one of their partners for other solutions, and currently, I cannot disclose a lot of performance related to my current roles.
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Top Industries

By visitors reading reviews
Comms Service Provider
16%
Computer Software Company
9%
Real Estate/Law Firm
9%
Manufacturing Company
7%
Financial Services Firm
17%
Computer Software Company
11%
Manufacturing Company
10%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise8
Large Enterprise42
 

Questions from the Community

What do you like most about NetIQ Identity Governance?
You can run reports and verify the access each user has. There is a process that runs automatically for access review. It sends an email to the manager and provides a task for the manager to review...
What needs improvement with NetIQ Identity Governance?
NetIQ Identity Governance is not flexible. Sometimes, filtering information to provide users with options, such as selecting the application to which they want to request access, can be challenging...
What advice do you have for others considering NetIQ Identity Governance?
The solution is worth using because of its flexibility, especially in integrating applications. However, the time required for integration varies based on the quality of documentation provided for ...
How does Sailpoint IdentityIQ compare with CyberArk PAM?
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the m...
What is your experience regarding pricing and costs for SailPoint IdentityIQ?
The product is expensive. People need to opt for a licensing plan for one year or three years.
What advice do you have for others considering SailPoint IdentityIQ?
You can use SailPoint Atlas to take identity security to the next level. In SailPoint IIQ, writing a custom connector using the open source framework is a good option.
 

Also Known As

NetIQ Access Governance Suite, Novell Access Governance Suite
IdentityIQ, IdentityNow, Cloud Infrastructure Entitlement Management, Intello
 

Overview

 

Sample Customers

Western & Southern Financial Group
Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL
Find out what your peers are saying about OpenText Identity Governance vs. SailPoint Identity Security Cloud and other solutions. Updated: December 2025.
879,768 professionals have used our research since 2012.