WorkFusion and NICE Robotic Automation are competitors in the robotic process automation sector. NICE Robotic Automation holds the advantage due to its comprehensive features, making it a preferred choice for those valuing a robust platform.
Features: WorkFusion is distinguished by its cognitive automation capabilities, integration ease, and intelligent automation solutions. NICE Robotic Automation, on the other hand, offers advanced analytics, comprehensive automation tools, and high customizability.
Room for Improvement: WorkFusion could enhance its customization options and initial setup processes to match extensive features. NICE might improve the simplicity of its deployment model, reducing complexity for new users and optimizing training resources.
Ease of Deployment and Customer Service: WorkFusion provides a straightforward deployment process along with responsive customer support, ensuring seamless integration. NICE Robotic Automation delivers a more advanced deployment model, which entails a complex initial setup but is well-supported by strong customer service.
Pricing and ROI: WorkFusion has a competitive setup cost, offering favorable ROI for businesses focused on cost-effective solutions. NICE Robotic Automation, despite higher initial expenses, gains edge through substantial ROI owing to its feature-rich platform.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
They don't always understand the processes I'm trying to implement.
They are very responsive and have been able to resolve any issues I have encountered.
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
Some issues are resolved quickly, while others might take time as they require further analysis.
They allow sharing of issues faced in use cases and work alongside us to resolve them.
Initial support often struggles to find solutions, leading to delays until more experienced personnel get involved.
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
WorkFusion is efficient for structured automation tasks with predefined templates and clear documentation.
The number of bots currently running on the platform should be more than 1,000, including RPA and non-RPA bots.
The stability of Fortra's Automate is excellent.
It has very robust features, and it is not prone to instability.
WorkFusion requires a strong background in Java to meet requirements effectively.
I frequently face issues with infrastructure and some WorkFusion-related problems, such as login issues.
Some stability problems may arise from processes that have not been designed or coded properly, leading to glitches.
Integration with Amazon S3 is somewhat lacking.
I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial.
I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning.
In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity.
The main concern is the technical nature, which requires significant Java skills.
Competitors are often more expensive than Automate.
It offered what we wanted at a good, competitive price.
It does a lot but also costs a lot.
I am not familiar with the exact pricing, however, it is considered pricey.
Currently, I would rate their pricing around two, as WorkFusion's cloud version seems costly compared to others.
It is worth the money as a tool.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
The most valuable features of Fortra's Automate include its FTP functionality and file manipulation capabilities.
I really like the API functionality; it's a slick aspect of the solution when I'm using it.
It also supports reusable code components through Java, making it efficient for developers.
They provide an inbuilt Selenium framework and infrastructure that eases my workload, allowing me to write Java code and embed it within Groovy classes.
The platform now includes auto machine learning and AI capabilities.
Automate offers a user-friendly solution with a drag-and-drop interface for efficient task automation and integration with major platforms like SAP and Azure, making it ideal for quick deployment with minimal coding and training.
Automate provides powerful features for businesses seeking efficient automation, offering compatibility with databases, email integration, and cloud platforms. Its simple interface supports both beginners and experienced users, simplifying tasks like invoice processing, HR automation, and data transformation. Cost-effective pricing and flexible licensing enhance its appeal while integration capabilities and scheduling tools ensure smooth workflow automation.
What are Automate's Key Features?In industries such as healthcare, banking, and logistics, Automate is used for tasks like invoice payment automation, data transformation, and task automation. This leads to streamlined processes and reduced manual workload, illustrating its value in enhancing operational efficiency through diversified workflows.
NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.
WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.
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