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Nimble vs Sprinklr comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 8, 2024
 

Categories and Ranking

Nimble
Ranking in Social CRM
6th
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
CRM (30th)
Sprinklr
Ranking in Social CRM
2nd
Average Rating
8.0
Number of Reviews
3
Ranking in other categories
Community Platforms (3rd), Social Media Management Solutions (2nd), Digital Experience Platforms (DXP) (8th)
 

Mindshare comparison

As of November 2024, in the Social CRM category, the mindshare of Nimble is 2.4%, down from 2.4% compared to the previous year. The mindshare of Sprinklr is 20.4%, down from 26.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Social CRM
 

Featured Reviews

Rausibell Medina - PeerSpot reviewer
Good management, keeps us organized, and an easy to use interface
Nimble sometimes slows down the progress of any work or project we have pending as it lacks the customization to manage the task through the work dashboard. We are missing updates to the marketing report generation and the same in the continuous monitoring. The cloud fails many times as we have tried to save documents or progress, and it does not do it, and that leads to losing important information. Nimble is an effective CRM for our business. It is ideal for managing our customers and employees. In particular, it supports business relationship development and leads tracking to maintain control. Nimble has a central repository for all our contact information on our phones and desktops. Through this tool, we can manage our prospect and customer data.
VikasKhattri - PeerSpot reviewer
Automation tools have improved workflow efficiency and offers AI features
AI manages customer interactions really well, and the flow becomes easier. The best part about AI is its analytics. For example, if a customer has been with the product for past five years, it provides insights into a customer's buying behavior and past issues with the company. This data is important when dealing with a customer on a call or another channel. Sprinklr's automation tools have improved workflow efficiency for our customers and made their life easier. he integration is better than before because they are really focusing on what they're doing now. Some of our colleagues even moved to Sprinklr from Aethela, and they are really building it up in a better way.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a fast and reliable solution."
"The interface is easy to use and has many features, such as email marketing and ad management, live chat, and more."
"It's easy to configure and easy to create a data source or replicate it to another one."
"Customization and custom rule engines are highly valuable, enabling the creation of custom rules tailored to specific needs."
"AI manages customer interactions really well, and the flow becomes easier."
"The most effective feature is the automation of the routing engine."
 

Cons

"The solution should improve its replication groups' verification confirmation."
"Nimble sometimes slows down the progress of any work or project we have pending as it lacks the customization to manage the task through the work dashboard."
"The product has a security flaw."
"Sprinklr should consider not charging for everything. Services such as premium support and onboarding should be part of the deal."
"The support system is a major drawback because there is no live chat system for immediate issue reporting, leading to delayed resolutions."
"If I compare Sprinklr with NICE, people still opt for NICE. This is because they are not as confident with the use cases of Sprinklr, even though Sprinklr is trying to improve."
 

Pricing and Cost Advice

"The pricing is moderate."
"The solution is cost-effective."
Information not available
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
15%
Computer Software Company
14%
Retailer
9%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What do you like most about Nimble?
It is a fast and reliable solution.
What needs improvement with Nimble?
The product has a security flaw. The security vulnerabilities of the product should be improved.
Why is Sprinklr famous for its social media feature?
As a digital experience platform with many features, Sprinklr includes the feature for better social media and sales outreach and is famous for it because many competitors don’t offer it. If you us...
Is Sprinklr a free digital experience platform?
No, Sprinklr isn't a free DXP but it does offer a 30-day free trial. It's not offered for all of its features, though. I looked and at the moment you can get a free trial for only Lite (meaning no...
Can Sprinklr help a company provide good customer support?
I think if you're looking for a digital experience platform that values your customers most, you're asking about the right one, as the whole philosophy Sprinklr seems to have is about your clients...
 

Comparisons

No data available
 

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Overview

 

Sample Customers

A.M. Custom Clothing, Skymax, Totus Tuus Consulting, Nourmand & Associates, Intermedio Information Technology, Digiterati, TradeGecko, Things With Wings, Trendr, WebbROI, Servicerate.com
GoDaddy, Samsung, GAP, P&G, Nike, Cisco, Intel, NHL, Dell, Groupon, Starwood Hotels & Resorts, Virgin America, Frontier Airlines
Find out what your peers are saying about Nimble vs. Sprinklr and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.