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OpenText Diagnostics vs Sumo Logic Observability comparison

OpenText and Sumo Logic are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #65, while Sumo Logic is ranked #20 with an average rating of 7.8. OpenText holds a 0.2% mindshare in APM, compared to Sumo Logic’s 0.2% mindshare. Additionally, 75% of OpenText users are willing to recommend the solution, compared to 100% of Sumo Logic users who would recommend it.
OpenText Diagnostics
Read 4 OpenText Diagnostics reviews
  • 434 Views
  • 272 Comparison Views
75% willing to recommend
Sumo Logic Observability
Read 6 Sumo Logic Observability reviews
  • 405 Views
  • 270 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Diagnostics and Sumo Logic Observability offer solutions in the monitoring and diagnostics category. Sumo Logic Observability appears to have the upper hand due to its advanced features and scalability according to user preferences.

What features are offered by OpenText Diagnostics in comparison to Sumo Logic Observability?

OpenText Diagnostics provides extensive diagnostic reports, detailed analysis tools, and comprehensive reporting. Sumo Logic Observability offers real-time analytics, machine learning integrations, and ease of scalability. Users highlight Sumo Logic’s advanced features and scalability as significant benefits.

What areas of improvement can be found in OpenText Diagnostics in comparison to Sumo Logic Observability?

OpenText Diagnostics could improve integration with third-party tools, its user-friendly setup process, and responsiveness in customer service. Sumo Logic Observability could enhance its alerting mechanisms, offer more in-depth training resources, and refine its user interface for better usability.

How is the ease of deployment and customer service of OpenText Diagnostics in comparison to Sumo Logic Observability?

OpenText Diagnostics has a straightforward deployment process but needs improvement in customer service responsiveness. Sumo Logic Observability is praised for its simple and efficient deployment and excellent customer service support. Users generally find Sumo Logic superior in both deployment ease and customer service satisfaction.

What setup costs and ROI can be seen with OpenText Diagnostics in comparison to Sumo Logic Observability?

OpenText Diagnostics is seen as cost-effective with a solid ROI, though the initial setup cost can be high. Sumo Logic Observability has higher pricing, but users feel its advanced features and reliability provide significant ROI. Many users find Sumo Logic’s superior features justify the higher price.

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Buyer's Guide
OpenText Diagnostics vs. Sumo Logic Observability
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Diagnostics
Ranking in Application Performance Monitoring (APM) and Observability
65th
Average Rating
7.8
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Sumo Logic Observability
Ranking in Application Performance Monitoring (APM) and Observability
20th
Average Rating
7.8
Reviews Sentiment
7.2
Number of Reviews
6
Ranking in other categories
Cloud Monitoring Software (21st), AIOps (10th)
 

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Diagnostics is 0.2%, down from 0.2% compared to the previous year. The mindshare of Sumo Logic Observability is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

RS
Very good for transaction level monitoring, but expensive and HP needs better support and training
HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level,method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information. It has very good tracing capabilities despite being an agent based tool compared to other agent less monitoring tools. Overall a very good tool for monitoring application diagnostics for quick and easy resolution with help of thread information. Drills down from slow, end-user transactions to the bottle necked component, method, or SQL statement, helping to solve memory, exception, and other common problems Key features and benefits • Automatically detects all components touched by a business process and traces them with no user intervention • Provides complete application visibility across the application lifecycle, enabling higher application quality when applications go live • Reduces mean time to resolution (MTTR) in your J2EE, .NET, ERP, or CRM (SAP, Oracle®, PeopleSoft) environment • Integrates fully with HP Business Availability Center software, HP LoadRunner, and HP Performance Center.
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Shamshir Nangla - PeerSpot reviewer
Getting up and running is easy, even for a newbie but management of searches definitely needs improvement
Operational effectiveness with regards to when there's an issue, when there's a reactive issue, people are able to, or as well as proactively, actually, because we use their PagerDuty integrations. We use queries in Sumo Logic to trigger alerts based on logging. That allows us to proactively identify issues as they're happening. With those same alerts, obviously, with that platform, you can use it to reactively start looking at troubleshooting issues as they're happening right then and there or incidents. So it's been very, very good for alerting and for troubleshooting issues. For predicting issues before they happen, it is not very good. They have a feature called anomaly detection, but I think it's quite premature compared to other stuff out there. So it's good for alerts and for troubleshooting operational effectiveness. When your operations are down or segregated, it's perfect because it will help you diagnose the issues.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The diagnostics and configuration are the solution's most valuable aspects."
"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."
"For banking and telecom solutions, it's been quite useful."
"We use queries in Sumo Logic to trigger alerts based on logging. That allows us to proactively identify issues as they're happening."
"Alerting and consistency are key. We have different tiers with log collectors, and continuous querying provides near-real-time updates. It's almost like instantly when something happens, like pending transactions or error fees. This helps reduce incident resolution time compared to waiting for thresholds on other platforms. We can continue logging in with them seamlessly and quickly get into action."
"The solution allows multiple groups to converge on a unified platform, allowing for different utilization by various teams."
"The product is easy to learn."
"Sumo Logic Observability presents a range of valuable features, including well-crafted dashboards and a diverse selection of helpful apps. However, personally, I don't hold a favorable opinion of the solution. While I don't struggle with writing queries, my main difficulty lies in recruiting competent individuals and ensuring their proficiency in utilizing the solution. This often leads to additional challenges and complexities. From my perspective, when compared to Microsoft Sentinel or even Splunk, Sumo Logic Observability has a steeper learning curve. One contributing factor to this disparity is the solution's long existence in the market compared to Synlogic. Nevertheless, I acknowledge that there are capable and knowledgeable professionals employed at Sumo Logic Observability. The effectiveness of the solution largely depends on how it is integrated into your internal operations and environment. Its utility and benefits can vary significantly. It is worth noting that organizations like the NSA and, I believe, the CIA used it in the past, primarily for rapidly searching and analyzing large volumes of data. To leverage its capabilities effectively, you must determine how to tailor it to your specific needs."
"I have not seen any stability issues in the product."
 

Cons

"The interface could be more user friendly."
"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."
"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."
"Documentation could be better. While it's generally good, sometimes finding what you need requires extensive searching. It's not always clear where to look for specific things."
"The speed of queries could be improved. When using more advanced functions, especially with large datasets like the 90-day log retention we had, queries could be slow, sometimes taking up to five minutes."
"Fine-grained data can be quite frustrating to work with and should be made easier."
"SearchUI.exe is a bit clunky in the product, making it an area where the product needs improvements."
"Implementing a more streamlined enrichment process, and conceptualizing the observability data collection as an ETL pipeline would be helpful."
 

Pricing and Cost Advice

Information not available
"I started on the free tier to try it out, but because of our usage, we're now paying for it."
"Now, they’re not charging by ingests anymore. You should expect the price to be a bit of an unknown and to basically increase as the business increases."
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Manufacturing Company
11%
Computer Software Company
11%
Educational Organization
7%
Financial Services Firm
16%
Computer Software Company
14%
Manufacturing Company
10%
Transportation Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

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What do you like most about Sumo Logic Observability?
The product is easy to learn.
See all answers
What needs improvement with Sumo Logic Observability?
The speed of queries could be improved. When using more advanced functions, especially with large datasets like the 90-day log retention we had, queries could be slow, sometimes taking up to five m...
See all answers
What is your primary use case for Sumo Logic Observability?
We used it for log observability – log aggregation specifically.
See all answers
 

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Compared 32% of the time
Amazon CloudWatch vs Sumo Logic Observability Logo
Amazon CloudWatch vs Sumo Logic Observability
Compared 17% of the time
Cribl vs Sumo Logic Observability Logo
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Compared 13% of the time
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Product Reports

Buyer's Guide
Application Performance Monitoring (APM) and Observability
April 2025
OpenText Diagnostics reportDownload OpenText Diagnostics product report
Buyer's Guide
Sumo Logic Observability
March 2025
Sumo Logic Observability reportDownload Sumo Logic Observability product report
 

Also Known As

Micro Focus Diagnostics, MF Diagnostics
No data available
 

Overview

Diagnostics software monitors application transaction health in traditional, virtualized and cloud environments allowing quick isolation and resolution of issues. It gives you a common tool to easily collaborate across the entire application lifecycle and release higher-quality applications. Diagnostics software provides deep drill down into transactions from the end user through the back end. And it uniquely serves as a single tool set for pre-production and production to diagnose application performance bottlenecks quickly and improve quality.
OpenText

Sumo Logic Observability is widely used for log aggregation, analysis, and SIEM capabilities. It assists in monitoring data, creating dashboards, and managing log storage.

Sumo Logic Observability helps teams with logging in production, debugging with trace IDs, and performing queries across large datasets. Developers leverage centralized logs for error detection and tracking metrics like successful transactions and data volume. Security teams integrate it with SOAR systems for automation and enhanced security investigations.

What are the key features?
  • Well-crafted dashboards: Provides visually appealing and easy-to-use dashboards.
  • Diverse apps: Supports multiple applications for various use cases.
  • Centralized management: Enables streamlined log management from a unified platform.
  • Near-real-time alerting: Facilitates quick incident resolution with timely notifications.
  • Continuous querying: Allows for constant data analysis without interruptions.
  • Proprietary query language: Offers a robust and flexible language for complex queries.
  • Custom field creation: Simplifies addition of custom fields for better data categorization.
  • Robust data tracing: Ensures effective log tracing for efficient debugging and analysis.
What benefits or ROI should users look for?
  • Improved error detection: Helps quickly identify and address errors in production.
  • Enhanced security: Integrates with SOAR for better security automation and investigation.
  • Efficient log management: Centralizes log storage and management, simplifying processes.
  • Timely incident resolution: Near-real-time alerts and continuous queries lead to faster issue resolution.
  • Customizable to user needs: Offers flexibility with custom fields and a proprietary query language.

Industries like finance, healthcare, and technology implement Sumo Logic Observability to monitor sensitive data, manage high transaction volumes, and ensure compliance with regulatory standards. Security and development teams benefit from its robust capabilities, enabling effective collaboration and streamlined operations.

Sumo Logic
 

Sample Customers

BSkyB, Alior Bank
Information Not Available
Buyer's Guide
OpenText Diagnostics vs. Sumo Logic Observability
April 2025
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