OpenText MBPM vs Pega Platform comparison

OpenText and Pega are both solutions in the Business Process Management (BPM) category. OpenText is ranked #40, while Pega is ranked #3 with an average rating of 8.1. OpenText holds a 0.3% mindshare in BPM, compared to Pega’s 5.7% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

OpenText MBPM

Read 2 OpenText MBPM reviews

385 Views
222 Comparison Views

100% willing to recommend

Pega Platform

Read 82 Pega Platform reviews

6,618 Views
5,078 Comparison Views

91% willing to recommend

OpenText MBPM

Pega Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 6, 2024

Pega Platform and OpenText MBPM are business process management tools. Pega Platform is recognized for ease of deployment and customer service, while OpenText MBPM is favored for its comprehensive feature set, offering exceptional value.

Features: Pega Platform includes scalable architecture, intuitive workflow automation, and tools for simplifying complex processes. OpenText MBPM offers document management, integration flexibility, and extensive reporting tools.

Room for Improvement: Pega Platform could enhance integration capabilities, streamline customization processes, and improve scalability. OpenText MBPM needs better user training, improved performance on larger deployments, and more efficient operational scaling.

Ease of Deployment and Customer Service: Pega Platform offers straightforward deployment with responsive, knowledgeable customer service, guided implementation, and consistent support. OpenText MBPM can encounter deployment challenges due to complex setup but still provides satisfactory support.

Pricing and ROI: Pega Platform’s premium setup cost reflects its quality support and ease of use, resulting in a relatively rapid ROI. OpenText MBPM requires a more significant initial investment but promises substantial ROI due to its advanced capabilities and customizability for large organizations.

To learn more, read our detailed OpenText MBPM vs. Pega Platform Report (Updated: December 2024).

Buyer's Guide

OpenText MBPM vs. Pega Platform

December 2024

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Categories and Ranking

OpenText MBPM

Ranking in Business Process Management (BPM)

40th

Average Rating

7.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Pega Platform

Ranking in Business Process Management (BPM)

3rd

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Process Automation (2nd), Rapid Application Development Software (5th), Low-Code Development Platforms (7th)

Mindshare comparison

As of December 2024, in the Business Process Management (BPM) category, the mindshare of OpenText MBPM is 0.3%, up from 0.3% compared to the previous year. The mindshare of Pega Platform is 5.7%, down from 7.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Jaideep MS

Practice Director at Avaali

A solution offering good automation capabilities while needing to improve its support and documentation

I think the solution's support could do a better job. I rate the support somewhere around four and five out of ten. There is a hoard of people that they get in touch with while contacting them. So we've done some work with them in the past. I mean, we've been a support partner for a while. But apart from that, in terms of understanding the issues for a particular technology, I think there is a lack of people at their end. So they don't really have many people with them. And by the time we could get hold of the right person, especially for production issues, it's a little too late.

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Balaji Choda

Architect at American Express

Cost-effective wwith good automation and enhanced UI flexibility

Initially, the Pega Platform was used as a BPM tool. Now, it is not limited to BPM. We can use it for CPM, GRM, and various other functions. We also utilize robotic automation, including desktop automation and process automation The Pega Platform helps in integrating a lot of manual data and…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Not just the solution's automation capabilities, but we like everything about it since we are more of a system integrator."

"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."

"Pega BPM's most valuable feature is the use of CDX to solve problems."

"The best part of Pega, for me, is that they let you reuse a lot of the aspects in the product."

"The technical support from Pega is very low, rating a one or two out of ten."

"It's not too expensive."

"It allows for a unified platform with features like case management, BPM, service orchestration, low-code development, digital process automation, CRM, and decision-making, all integrated into a single platform."

"Case Management, as well as Workflow Automation, are Pega's most powerful capabilities."

"Allowed us to develop and quickly release with confidence using cloud technologies."

More Pega Platform pros

Cons

"There are shortcomings in the solution's support and documentation part."

"The user interface could be better in OpenText MBPM."

"The UI layer is a concern since it is native to them and embedded into the code."

"To learn Pega, you need to be a partner. If someone just wants to learn Pega for the sake of learning, they won't be able to do so as they don't give access to that."

"Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved."

"We need more light retail BPM tools within the Pega system. However, Pega is mostly for big companies."

"There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues."

"The solution would benefit from more integration capabilities."

"The product's artificial intelligence capabilities could be improved. More advanced AI features could further optimize process automation and decision-making."

"The pricing model needs to be improved. Right now, it's too expensive."

More Pega Platform cons

Pricing and Cost Advice

"There is an annual license to use OpenText MBPM."

"On a scale of one to ten, where one is cost-efficient, and ten is expensive, I rate the pricing somewhere between nine and ten since it is a costly solution."

"Its pricing is on the higher side, but they have come up with different plans and different small products that can be used by smaller organizations that don't have that much money to spend. They have different pricing packages depending on the number of users or depending upon the number of cases created in the production or live environment."

"The price of this solution, including installation and configuration, is comparable to competing vendors."

"Licensing is expensive. You need to wisely select between per user and per case."

"The price of Pega BPM falls on the higher side of the spectrum if I were to compare it with other solutions in the market."

"It is cost-effective for medium enterprises. It is cheaper than ServiceNow."

"The price of Pega BPM is in the middle range compared to other solutions."

"The pricing is pretty good, compared to other similar products."

"Users have to pay a yearly license cost for Pega BPM, which is expensive."

More Pega Platform pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Business Process Management (BPM) solutions are best for your needs.

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824,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

21%

Computer Software Company

18%

Government

15%

Insurance Company

Financial Services Firm

27%

Computer Software Company

12%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for OpenText MBPM?

On a scale of one to ten, where one is cost-efficient, and ten is expensive, I rate the pricing somewhere between nine and ten since it is a costly solution.

See all answers

What needs improvement with OpenText MBPM?

There are shortcomings in the solution's support and documentation part. However, support is a major area that needs improvement. In general, the technical documentation isn't available to start wi...

See all answers

What is your primary use case for OpenText MBPM?

We use OpenText MBPM for business process management and vendor invoice management. There are a lot of other variations as well. So we don't just use it for automation. Primarily, we get informatio...

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Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

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Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

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When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

Comparisons

Appian vs OpenText MBPM

Compared 50% of the time

Camunda vs OpenText MBPM

Compared 50% of the time

More OpenText MBPM Competitors

ServiceNow vs Pega Platform

Compared 22% of the time

Camunda vs Pega Platform

Compared 16% of the time

Appian vs Pega Platform

Compared 7% of the time

IBM BPM vs Pega Platform

Compared 6% of the time

Microsoft Power Apps vs Pega Platform

Compared 5% of the time

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Product Reports

Buyer's Guide

Business Process Management (BPM)

November 2024

Download OpenText MBPM product report

Buyer's Guide

Pega Platform

December 2024

Download Pega Platform product report

Also Known As

Metastorm BPM

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Learn More

OpenText

Video not available

Pega

Overview

OpenText's MBPM (formerly Metastorm BPM) delivers the insight, power and agility you need to make your vision for business improvement a reality.

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Sample Customers

Kommunales Rechenzentrum Minden-Ravensburg/Lippe (KRZ), Hawksford Group, Gauteng Provincial Government Department of Economic Development, Deutsche Post DHL, Sumitomo Mitsui Banking Corporation, London Underground, Great Clips, Fiat, Rompetrol, Gaston Memorial Hospital, Karolinska Institute, Bachmann, Alliance Healthcare

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

OpenText MBPM vs. Pega Platform

December 2024

Free Report: OpenText MBPM vs. Pega Platform

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