OpenText MBPM vs Pega Platform comparison

OpenText and Pega are both solutions in the Business Process Management (BPM) category. OpenText is ranked #40, while Pega is ranked #3 with an average rating of 8.1. OpenText holds a 0.3% mindshare in BPM, compared to Pega’s 5.7% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

OpenText MBPM

Read 2 OpenText MBPM reviews

402 Views
240 Comparison Views

100% willing to recommend

Pega Platform

Read 81 Pega Platform reviews

6,900 Views
5,283 Comparison Views

91% willing to recommend

OpenText MBPM

Pega Platform

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Executive SummaryUpdated on Oct 6, 2024

Pega Platform and OpenText MBPM are business process management tools. Pega Platform is recognized for ease of deployment and customer service, while OpenText MBPM is favored for its comprehensive feature set, offering exceptional value.

Features: Pega Platform includes scalable architecture, intuitive workflow automation, and tools for simplifying complex processes. OpenText MBPM offers document management, integration flexibility, and extensive reporting tools.

Room for Improvement: Pega Platform could enhance integration capabilities, streamline customization processes, and improve scalability. OpenText MBPM needs better user training, improved performance on larger deployments, and more efficient operational scaling.

Ease of Deployment and Customer Service: Pega Platform offers straightforward deployment with responsive, knowledgeable customer service, guided implementation, and consistent support. OpenText MBPM can encounter deployment challenges due to complex setup but still provides satisfactory support.

Pricing and ROI: Pega Platform’s premium setup cost reflects its quality support and ease of use, resulting in a relatively rapid ROI. OpenText MBPM requires a more significant initial investment but promises substantial ROI due to its advanced capabilities and customizability for large organizations.

To learn more, read our detailed OpenText MBPM vs. Pega Platform Report (Updated: October 2024).

Buyer's Guide

OpenText MBPM vs. Pega Platform

October 2024

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Scalability Issues

No sentiment score available

Sentiment score

8.3

Pega Platform is scalable across large user bases, with integration challenges, necessitating strong infrastructure and capacity planning.

No quotes available

For more quotes and insights, download the OpenText MBPM report

No quotes available

For more quotes and insights, download the Pega Platform report

Valuable Features

No sentiment score available

Sentiment score

8.1

Pega Platform excels with a user-friendly interface, low-code capability, rapid prototyping, and scalable integration for seamless digital transformation.

No quotes available

For more quotes and insights, download the OpenText MBPM report

Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.

Chandu Panda

MEA Head at Aaseya IT Services Pvt. Ltd.

For more quotes and insights, download the Pega Platform report

Room For Improvement

No sentiment score available

Sentiment score

5.0

Pega Platform requires interface improvements, better AI features, and affordability while users question the low-code promise and documentation.

No quotes available

For more quotes and insights, download the OpenText MBPM report

Pega introduced Constellation, which allows a user to build a more engaging visual experience.

Chandu Panda

MEA Head at Aaseya IT Services Pvt. Ltd.

For more quotes and insights, download the Pega Platform report

Stability Issues

No sentiment score available

Sentiment score

8.1

Pega Platform is stable with high reliability, though minor issues and setup require technical expertise to maintain performance.

No quotes available

For more quotes and insights, download the OpenText MBPM report

No quotes available

For more quotes and insights, download the Pega Platform report

Customer Service

No sentiment score available

Sentiment score

6.0

Pega Platform support is mixed; helpful for simple inquiries but slow and less effective for complex issues.

No quotes available

For more quotes and insights, download the OpenText MBPM report

I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.

Chandu Panda

MEA Head at Aaseya IT Services Pvt. Ltd.

The technical support from Pega is very low, rating a one or two out of ten.

reviewer1605597

Chief Information Officer at a government with 10,001+ employees

For more quotes and insights, download the Pega Platform report

Setup Cost

No sentiment score available

Sentiment score

4.8

Pega Platform is costly, especially for SMEs, but appealing to large enterprises due to its robust features.

No quotes available

For more quotes and insights, download the OpenText MBPM report

The pricing is expensive, and this is an issue.

reviewer1605597

Chief Information Officer at a government with 10,001+ employees

For more quotes and insights, download the Pega Platform report

Categories and Ranking

OpenText MBPM

Ranking in Business Process Management (BPM)

40th

Average Rating

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Pega Platform

Ranking in Business Process Management (BPM)

3rd

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Process Automation (2nd), Rapid Application Development Software (6th), Low-Code Development Platforms (7th)

Mindshare comparison

As of November 2024, in the Business Process Management (BPM) category, the mindshare of OpenText MBPM is 0.3%, up from 0.3% compared to the previous year. The mindshare of Pega Platform is 5.7%, down from 7.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Jaideep MS

Practice Director at Avaali

A solution offering good automation capabilities while needing to improve its support and documentation

I think the solution's support could do a better job. I rate the support somewhere around four and five out of ten. There is a hoard of people that they get in touch with while contacting them. So we've done some work with them in the past. I mean, we've been a support partner for a while. But apart from that, in terms of understanding the issues for a particular technology, I think there is a lack of people at their end. So they don't really have many people with them. And by the time we could get hold of the right person, especially for production issues, it's a little too late.

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Balaji Choda

Architect at American Express

Cost-effective wwith good automation and enhanced UI flexibility

Initially, the Pega Platform was used as a BPM tool. Now, it is not limited to BPM. We can use it for CPM, GRM, and various other functions. We also utilize robotic automation, including desktop automation and process automation The Pega Platform helps in integrating a lot of manual data and…

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Use our free recommendation engine to learn which Business Process Management (BPM) solutions are best for your needs.

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Top Industries

By visitors reading reviews

Financial Services Firm

22%

Computer Software Company

17%

Government

15%

Insurance Company

Financial Services Firm

28%

Computer Software Company

13%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for OpenText MBPM?

On a scale of one to ten, where one is cost-efficient, and ten is expensive, I rate the pricing somewhere between nine and ten since it is a costly solution.

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What needs improvement with OpenText MBPM?

There are shortcomings in the solution's support and documentation part. However, support is a major area that needs improvement. In general, the technical documentation isn't available to start wi...

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What is your primary use case for OpenText MBPM?

We use OpenText MBPM for business process management and vendor invoice management. There are a lot of other variations as well. So we don't just use it for automation. Primarily, we get informatio...

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Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

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Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

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When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

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Comparisons

Camunda vs OpenText MBPM

Compared 35% of the time

Appian vs OpenText MBPM

Compared 32% of the time

webMethods.io vs OpenText MBPM

Compared 32% of the time

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ServiceNow vs Pega Platform

Compared 23% of the time

Camunda vs Pega Platform

Compared 17% of the time

Appian vs Pega Platform

Compared 7% of the time

IBM BPM vs Pega Platform

Compared 6% of the time

Microsoft Power Apps vs Pega Platform

Compared 5% of the time

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Product Reports

Buyer's Guide

Business Process Management (BPM)

October 2024

Download OpenText MBPM product report

Buyer's Guide

Pega Platform

November 2024

Download Pega Platform product report

Also Known As

Metastorm BPM

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Learn More

OpenText

Video not available

Pega

Overview

OpenText's MBPM (formerly Metastorm BPM) delivers the insight, power and agility you need to make your vision for business improvement a reality.

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Sample Customers

Kommunales Rechenzentrum Minden-Ravensburg/Lippe (KRZ), Hawksford Group, Gauteng Provincial Government Department of Economic Development, Deutsche Post DHL, Sumitomo Mitsui Banking Corporation, London Underground, Great Clips, Fiat, Rompetrol, Gaston Memorial Hospital, Karolinska Institute, Bachmann, Alliance Healthcare

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

OpenText MBPM vs. Pega Platform

October 2024

Free Report: OpenText MBPM vs. Pega Platform

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