Oracle Fusion Service vs QuickBase comparison

The compared Oracle and Quickbase solutions aren't in the same category. Oracle is ranked #10 in CRM , with an average rating of 8.3, and holds a 1.3% mindshare in the category. Quickbase is ranked #16 in RADS , with an average rating of 8.8, and holds a 1.2% mindshare. Additionally, 90% of Oracle users are willing to recommend the solution, compared to 98% of Quickbase users who would recommend it.

Oracle Fusion Service

Read 31 Oracle Fusion Service reviews

1,195 Views
505 Comparison Views

90% willing to recommend

QuickBase

Read 74 QuickBase reviews

2,380 Views
1,171 Comparison Views

98% willing to recommend

Oracle Fusion Service

QuickBase

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Oracle Fusion Service and QuickBase based on real PeerSpot user reviews.

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Buyer's Guide

CRM

November 2024

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Categories and Ranking

Oracle Fusion Service

Average Rating

8.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (3rd), CRM (10th), Marketing Management (7th)

QuickBase

Average Rating

9.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Rapid Application Development Software (16th), Low-Code Development Platforms (13th), Employee Time Tracking Software (4th)

Mindshare comparison

Oracle Fusion Service and QuickBase aren’t in the same category and serve different purposes. Oracle Fusion Service is designed for CRM and holds a mindshare of 1.3%, down 2.2% compared to last year.
QuickBase, on the other hand, focuses on Rapid Application Development Software, holds 1.2% mindshare, down 1.3% since last year.

CRM

Rapid Application Development Software

Featured Reviews

Hitesh Kunchakuri

Associate Consultant at University of California at Davis

A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business

There are multiple options in the product that are improving quarterly by considering the user feedback Oracle receives from its multiple clients. I am not exactly sure about the improvements made in the product since I have not been working with the solution for the past four to six months. The area where employees' personal and contact information is called the person management section in the HR module of Oracle Fusion Service, has shortcomings where improvements are required. Sometimes, there are some issues with the areas around national identifiers in the product, so our company has to add multiple national identifiers. Though a person from the USA works in some other country, and that person has every valid document of the residing country, the product sometimes gives some trouble to access the information. The product's option to upload payroll data doesn't work seamlessly. It would be great if there was an option to do internal calculations in the product since sometimes, in our company, we have to calculate all the fields manually in Excel and then upload them in the application.

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Daniel Ream

Director of Estimating at a manufacturing company with 51-200 employees

Reliable, user-driven platform, that is scalable

I would highly recommend working closely with QuickBase and taking advantage of their subcontractors who specialize in building QuickBase apps. QuickBase does a great job of connecting potential users with these subcontractors. However, I would also advise tempering expectations and being aware that building and customizing applications in QuickBase takes time. It is a user-driven platform, so it requires investment and effort to create meaningful solutions. I would rate QuickBase a ten out of ten. I believe that if implemented properly, QuickBase can provide immense value to any organization. It can be used for various purposes such as managing purchase orders, tracking change orders, and monitoring project metrics. By using QuickBase as a central hub, it becomes a reliable and trustworthy source for project-related information. This ability to consolidate and organize data makes it an invaluable tool. Moreover, any solution that helps transform information from individual knowledge into a structured database is undoubtedly a worthwhile investment.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Oracle offers a wide range of applications, each capable of delivering significant value to our business."

"The solution is easy to learn."

"Oracle's strength lies in swiftly building and deploying enterprise applications globally."

"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."

"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."

"Oracle Fusion's scalability and flexibility are its most valuable features."

"Oracle Fusion Service offers good efficiency."

"The solution changes the way clients work to make it easier and faster."

More Oracle Fusion Service pros

"QuickBase is an excellent product and it is very easy to get support."

"We have made good use of the ability in QuickBase to add multiple apps for various departments and purposes, while some apps are shared."

"The most valuable feature of QuickBase is its dynamic form capabilities. These forms allow backend automation, making tasks like updating data based on specific conditions much easier."

"There's a lot of stability in QuickBase...I really appreciate the processing part of QuickBase, especially considering how we're able to get information in real time instead of having to wait."

"Allows users have anytime/anywhere access."

"The usability of QuickBase largely depends on how you design your workflows within the platform. If you keep them simple and straightforward, it can be a highly usable product."

"Considering factors like functionality and price, the product proves to be worth the investment."

"It provides a well-organized method for overseeing everything, especially considering the remote work aspect."

More QuickBase pros

Cons

"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."

"Oracle Service Cloud could improve the integration for older platforms."

"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."

"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."

"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."

"The user interface and user experience (UI/UX) need significant improvement, especially in the older on-premises versions."

"Lacks the ability to deploy custom code for customization."

"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."

More Oracle Fusion Service cons

"It would be beneficial for the QuickBase team to focus on improving the integration of cloud-based storage platforms within their product. In use cases like ours, where QuickBase serves as a centralized source of truth for construction projects, having seamless integration with platforms like Dropbox or OneDrive would greatly enhance the product's capabilities."

". For example, we need a third-party to create and save a document in PDF, MS Word, or MS Excel format. The document saving capability is probably the feature that we most often have to procure from an outside provider."

"I would like to see the reporting enhanced because some of them are not easy to generate."

"They could enhance the ability to link records between tables directly without the need for additional automation to increase space and time."

"When learning QuickBase, I noticed a shift in its cost structure. It operated on a cost-efficient model tied to the number of users, with invoicing based on applicants."

"Unfortunately, there is still no new report formatting available natively, and would still require 3rd party developers to help with that. ."

"The mobile app has improved, but it still needs work."

"This rule: The Maximum is 60 rules. We need to provide more in order to improve."

More QuickBase cons

Pricing and Cost Advice

"The tool is reasonably priced."

"There are no extra licenses, everything is included in the subscription, and the price is fixed."

"Oracle Fusion Service is more expensive than Workday."

"The product has average pricing."

"Licensing fees are on the higher end and I rate them an eight out of ten."

"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."

"Oracle Fusion Service is a cheap and flexible solution."

"This is definitely an expensive product compared to others on the market."

"It is probably about 300 per license per person. There is just the licensing cost. There are no additional costs."

"The pricing for QuickBase is pretty straightforward, It is based on a per user/per month licensing fee."

"The solution is expensive and geared toward enterprise-level clients."

"You have to negotiate the price because it varies based on the number of users you have, as well as how much cloud storage space you need."

"The pricing for the tier my company used included ten seats and the subcontractor, amounting to approximately $18,000 USD per year."

"Quickbase is probably not the cheapest app out there. That said, it is worth its weight in gold. There is no other app that I know of in the market today that can do what Quickbase does."

"We felt the pricing and licensing for QuickBase were easy enough to understand, fair and competitive."

"The product is cheap when compared to other products."

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Top Industries

By visitors reading reviews

Educational Organization

81%

Manufacturing Company

Computer Software Company

Financial Services Firm

Educational Organization

73%

Computer Software Company

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle Service Cloud?

The solution is easy to learn.

See all answers

What needs improvement with Oracle Service Cloud?

Some features that require improvement include the location functionality and certain aspects of the CRM. While Oracle is actively working on enhancements, there are nice-to-have features offered b...

See all answers

What is your primary use case for Oracle Service Cloud?

We use the solution as a backend for ERP systems, encompassing various functions such as HR, finance, supply chain, manufacturing, and customer experience (CX) management.

See all answers

What do you like most about QuickBase?

The most valuable feature of QuickBase is its dynamic form capabilities. These forms allow backend automation, making tasks like updating data based on specific conditions much easier.

See all answers

What is your experience regarding pricing and costs for QuickBase?

The pricing for the tier my company used included ten seats and the subcontractor, amounting to approximately $18,000 USD per year. As for data volume, there is a different pricing model once you r...

See all answers

What needs improvement with QuickBase?

When learning QuickBase, I noticed a shift in its cost structure. It operated on a cost-efficient model tied to the number of users, with invoicing based on applicants. The recent changes have incr...

See all answers

Comparisons

Siebel CRM vs Oracle Fusion Service

Compared 42% of the time

Oracle CX Sales vs Oracle Fusion Service

Compared 26% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 17% of the time

Sales Creatio vs Oracle Fusion Service

Compared 15% of the time

More Oracle Fusion Service Competitors

Microsoft Power Apps vs QuickBase

Compared 33% of the time

ServiceNow vs QuickBase

Compared 14% of the time

OutSystems vs QuickBase

Compared 13% of the time

Mendix vs QuickBase

Compared 8% of the time

Appian vs QuickBase

Compared 7% of the time

More QuickBase Competitors

Product Reports

Buyer's Guide

Oracle Fusion Service

November 2024

Download Oracle Fusion Service product report

Buyer's Guide

QuickBase

November 2024

Download QuickBase product report

Also Known As

Oracle Service Cloud, Oracle RightNow

Quick Base, TSheets

Learn More

Oracle

Quickbase

Overview

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Trusted by more than half of the Fortune 100, QuickBase is a low-code platform for building, customizing, and integrating custom business applications. With more than 6,000 customers and 500,000 active users, QuickBase is the technology of choice for organizations that want to empower business users to solve their own challenges while maintaining the governance and security of an enterprise-quality app development system.

Sample Customers

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Procter & Gamble, Tesla, Norwegian Cruise Line, Google, Metso, Agero, Kayak, PTC, Patra Corp, TomTom, Southwest Airlines, FedEx Office

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.