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OutSystems vs Salesforce comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
OutSystems provides high ROI with faster app creation, cost-saving strategies, and positive user feedback despite some cost concerns.
Sentiment score
8.1
Salesforce boosts sales conversion, saves time with automation, enhances customer management, and shifts focus to strategic advancements.
The time saved is spent on more important, innovative tasks that advance us technologically and strategically.
 

Customer Service

Sentiment score
7.2
OutSystems support is generally responsive but experiences vary, with better service at higher contract levels and valued documentation.
Sentiment score
7.5
Salesforce support is praised for technical expertise, quick resolutions, and superior service, with high retention and integration quality.
When I interact with agents or contact Salesforce, they are always responsive and provide good solutions.
 

Scalability Issues

Sentiment score
7.7
OutSystems is scalable and robust, ideal for enterprise-level growth, especially in cloud-based and multi-tenant environments.
Sentiment score
8.2
Salesforce is praised for its scalability, efficiently accommodating organizations of all sizes despite licensing challenges.
We can scale by purchasing licenses for more users and adding new workflow processes limitlessly.
 

Stability Issues

Sentiment score
8.0
OutSystems is stable and reliable, highly rated for support and scalability but faces issues with massive user bases.
Sentiment score
8.4
Salesforce is praised for its stability and reliability, receiving high ratings and confidence for consistent performance.
I would rate Salesforce's stability high, around ten.
 

Room For Improvement

OutSystems needs performance, integration, and cost improvements, along with better documentation, UI, AI integration, and cloud management.
Salesforce faces challenges with integration, UI complexity, high pricing, performance, and demands for enhanced enterprise capabilities and sector-specific features.
I would like to see more integration between the use of artificial intelligence to speed up the process delivery time.
 

Setup Cost

OutSystems pricing is often considered high, with costs based on user metrics, impacting small businesses but saving development time.
Salesforce pricing is often seen as costly, but it's justified by its extensive features and scalability for enterprises.
 

Valuable Features

OutSystems excels in low-code development, effortless integration, and user-friendly features, making it a versatile and scalable platform.
Salesforce excels with its user-friendly interface, analytics, and CRM capabilities, enhancing productivity and decision-making through automation and integration.
OutSystems offers a lot of reusable components and solutions that I can simply drag and drop and use, which has a significant impact on project delivery time.
One of the best features Salesforce offers is the ability to design custom workflow processes.
 

Categories and Ranking

OutSystems
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
51
Ranking in other categories
Mobile Development Platforms (1st), Rapid Application Development Software (3rd), Low-Code Development Platforms (2nd)
Salesforce
Average Rating
8.0
Reviews Sentiment
8.1
Number of Reviews
37
Ranking in other categories
Customer Experience Management (3rd)
 

Mindshare comparison

OutSystems and Salesforce aren’t in the same category and serve different purposes. OutSystems is designed for Low-Code Development Platforms and holds a mindshare of 10.2%, up 9.9% compared to last year.
Salesforce, on the other hand, focuses on Customer Experience Management, holds 6.3% mindshare, up 2.4% since last year.
Low-Code Development Platforms
Customer Experience Management
 

Featured Reviews

Bireswar Das - PeerSpot reviewer
A low-code platform for the development of mobile and web enterprise applications
To illustrate a case, the customer initially had a private cloud, essentially a data center hosted within it. They needed a disaster recovery solution, which would involve using a public cloud. This situation led to some deployment challenges due to the hybrid nature of their setup. However, once we implemented the solution for them, they were extremely satisfied. The process was not only effective but also quite speedy. To be more precise, we completed it in around 100 days, even though they initially requested it to be done in four months. They were very pleased with the efficiency of the implementation.
Alona Bean - PeerSpot reviewer
Automating processes saves time for strategic tasks and provides excellent support
One of the best features Salesforce offers is the ability to design custom workflow processes. This has reduced time significantly, saving hours of manual work since it is now automated via Salesforce. Automating manual processes has streamlined my work, allowing me to dedicate time to more important tasks instead of wasting time on manual data entry.
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Top Industries

By visitors reading reviews
Educational Organization
32%
Computer Software Company
12%
Financial Services Firm
7%
Manufacturing Company
6%
Financial Services Firm
16%
Educational Organization
13%
Computer Software Company
11%
Comms Service Provider
11%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
What industries do you think OutSystems is most useful for?
I cannot really name an industry in which OutSystems cannot be beneficial. Who does not want to make top-notch applications that work in no time? And OutsyStems does exactly that. The low-code plat...
How did you decide which OutSystems edition was the best one for you?
We started using OutSystems fairly recently, so we are still on the free version of it. My company is still testing how we like the platform, but so far, we have been satisfied with it and will li...
What do you like most about Salesforce?
The solution's analytics reporting features are quite good.
What is your experience regarding pricing and costs for Salesforce?
Pricing is something I'm not directly involved with, as I'm just looking at the data competencies and how exactly things are running.
What needs improvement with Salesforce?
There isn't a particular improvement I can mention at the moment, but I would like to return to the topic later.
 

Comparisons

 

Overview

 

Sample Customers

Randstad, Warner Brothers, HP, Intel, ING, Banco Popular, Thrivent Financial, Bacardi, Kent State University, Bacardi, FICO, ING, Vodafone, AbbVie, Estafeta, Siemens, Vopak
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842,592 professionals have used our research since 2012.