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OutSystems vs Salesforce comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
OutSystems provides high ROI with faster app creation, cost-saving strategies, and positive user feedback despite some cost concerns.
Sentiment score
7.9
Salesforce optimizes internal processes, boosting sales conversion and ROI through effective lead tracking, instant recommendations, and improved engagement.
 

Customer Service

Sentiment score
7.1
OutSystems support is generally responsive but experiences vary, with better service at higher contract levels and valued documentation.
Sentiment score
7.3
Salesforce support is praised for quick issue resolution, beneficial seminars, and superior service compared to alternatives like Microsoft.
 

Scalability Issues

Sentiment score
7.7
OutSystems is scalable and robust, ideal for enterprise-level growth, especially in cloud-based and multi-tenant environments.
Sentiment score
8.1
Salesforce is highly scalable, efficiently managing increased usage for medium to large companies, with seamless integration and minimal performance issues.
 

Stability Issues

Sentiment score
8.0
OutSystems is stable and reliable, highly rated for support and scalability but faces issues with massive user bases.
Sentiment score
8.4
Salesforce is praised for stability, consistently rated highly, with minimal downtime and seamless integration, despite occasional minor issues.
 

Room For Improvement

OutSystems needs performance, integration, and cost improvements, along with better documentation, UI, AI integration, and cloud management.
Salesforce requires enhancements in integration, AI, user interface, performance, report generation, and pricing to improve competitiveness.
I would like to see more integration between the use of artificial intelligence to speed up the process delivery time.
 

Setup Cost

OutSystems pricing is often considered high, with costs based on user metrics, impacting small businesses but saving development time.
Salesforce's pricing is seen as costly, especially for enterprises, with high fees influenced by user count and usage.
 

Valuable Features

OutSystems excels in low-code development, effortless integration, and user-friendly features, making it a versatile and scalable platform.
Salesforce enhances business efficiency with customizable CRM, real-time data, and integration, offering scalability and industry-specific adaptability.
OutSystems offers a lot of reusable components and solutions that I can simply drag and drop and use, which has a significant impact on project delivery time.
 

Categories and Ranking

OutSystems
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
51
Ranking in other categories
Mobile Development Platforms (1st), Rapid Application Development Software (3rd), Low-Code Development Platforms (2nd)
Salesforce
Average Rating
8.0
Reviews Sentiment
7.9
Number of Reviews
36
Ranking in other categories
Customer Experience Management (3rd)
 

Mindshare comparison

OutSystems and Salesforce aren’t in the same category and serve different purposes. OutSystems is designed for Low-Code Development Platforms and holds a mindshare of 10.1%, up 9.9% compared to last year.
Salesforce, on the other hand, focuses on Customer Experience Management, holds 6.0% mindshare, up 2.0% since last year.
Low-Code Development Platforms
Customer Experience Management
 

Featured Reviews

Bireswar Das - PeerSpot reviewer
A low-code platform for the development of mobile and web enterprise applications
To illustrate a case, the customer initially had a private cloud, essentially a data center hosted within it. They needed a disaster recovery solution, which would involve using a public cloud. This situation led to some deployment challenges due to the hybrid nature of their setup. However, once we implemented the solution for them, they were extremely satisfied. The process was not only effective but also quite speedy. To be more precise, we completed it in around 100 days, even though they initially requested it to be done in four months. They were very pleased with the efficiency of the implementation.
Chandan-Kumar - PeerSpot reviewer
The order form they use is quite easy to use but has room for business sector maturity
For a common business, I would recommend Salesforce if they face any challenges, especially because the cloud version is quite handy. However, for manufacturing-type companies, I would not recommend Salesforce as it is too simple and might not cover all their requirements. I'd rate the solution seven out of ten.
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Top Industries

By visitors reading reviews
Educational Organization
34%
Computer Software Company
12%
Financial Services Firm
7%
Manufacturing Company
6%
Financial Services Firm
18%
Educational Organization
12%
Computer Software Company
12%
Comms Service Provider
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
What industries do you think OutSystems is most useful for?
I cannot really name an industry in which OutSystems cannot be beneficial. Who does not want to make top-notch applications that work in no time? And OutsyStems does exactly that. The low-code plat...
How did you decide which OutSystems edition was the best one for you?
We started using OutSystems fairly recently, so we are still on the free version of it. My company is still testing how we like the platform, but so far, we have been satisfied with it and will li...
What do you like most about Salesforce?
The solution's analytics reporting features are quite good.
What is your experience regarding pricing and costs for Salesforce?
Pricing is something I'm not directly involved with, as I'm just looking at the data competencies and how exactly things are running.
What needs improvement with Salesforce?
More understanding from the business standpoint will help Salesforce. It needs more maturity towards different business sectors such as retail, manufacturing, and semiconductors. It's very good for...
 

Comparisons

 

Overview

 

Sample Customers

Randstad, Warner Brothers, HP, Intel, ING, Banco Popular, Thrivent Financial, Bacardi, Kent State University, Bacardi, FICO, ING, Vodafone, AbbVie, Estafeta, Siemens, Vopak
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