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OutSystems vs Salesforce comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

OutSystems
Average Rating
8.4
Number of Reviews
50
Ranking in other categories
Mobile Development Platforms (1st), Rapid Application Development Software (2nd), Low-Code Development Platforms (2nd)
Salesforce
Average Rating
8.0
Number of Reviews
35
Ranking in other categories
Customer Experience Management (4th)
 

Mindshare comparison

OutSystems and Salesforce aren’t in the same category and serve different purposes. OutSystems is designed for Low-Code Development Platforms and holds a mindshare of 10.2%, up 9.8% compared to last year.
Salesforce, on the other hand, focuses on Customer Experience Management, holds 8.0% mindshare, up 1.1% since last year.
Low-Code Development Platforms
Customer Experience Management
 

Featured Reviews

Vadivelan Rajendiran - PeerSpot reviewer
Oct 18, 2022
The visual program provides the advantage of only requiring one skill set for both the front and backend
We are using all aspects of OutSystems. We use it in almost all of our applications, application development, migration, and modernization. Basically, we use it for almost any traditional technology like .NET and Java OutSystems requires only one skill set for both the frontend and backend. As…
Marco Annoni - PeerSpot reviewer
Jan 24, 2024
Offers various aspects like process improvement, control, performance evaluation and more
The reporting parts and knowledge capabilities of Salesforce have helped us make more informed business decisions. Because when we have a clear picture of the current activity, we can have a better view of the project. Today, everything is going fast. So, if we have a system that helps us collect information quickly, it's a big value for employees. Moreover, Salesforce's customization options have allowed us to tailor the platform to our unique business. For example, if we're from a pharmaceutical company and we produce different products for different divisions, we need different layouts. Each division has unique needs and processes, requiring distinct data points and functionalities. For example, capturing ingredient details for production might be simpler compared to tracking final product information, which also involves recipient and packaging considerations. Putting this kind of information into the system requires a tailor-made program, which can be expensive.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One thing I like about OutSystems is that there's no lock-in. You can keep running your applications because it's on .NET and hosted centrally. That's one of the advantages I see there in terms of not having an IT strategy that has a dependency on a particular platform."
"It provides for faster development and better software releases."
"Refactoring with TrueChange is very simple."
"In terms of user support and community engagement, I rate the tool a ten out of ten."
"The most valuable feature of the solution is that it allows users to easily build applications."
"It is a scalable solution...The initial setup of OutSystems is easy."
"The product is mostly stable."
"It is a stable solution, and the initial setup is straightforward."
"The most valuable feature for me in Salesforce is the reporting functionality."
"As a platform, Salesforce is very flexible and scalable."
"The solution is pretty easy to access and has good customization."
"One of the most impactful Salesforce features for business efficiency currently is its ability to ensure customer risk assessment throughout the sales process."
"The solution's analytics reporting features are quite good."
"This automation has been incredibly beneficial, reducing our workload and time spent."
"We can manage opportunities easily."
"The tool's most valuable feature is performance."
 

Cons

"The customer service and support are maintaining a two-day SLA for everything. 48 hours is very high."
"I think OutSystems needs to improve in many areas. First, sometimes Service Studio becomes really slow and even hangs for long periods. Also, if I have not published my module in some time, and some kind of Service Studio exception occurs, I lose my work."
"OutSystems could improve by being more like GitHub. It would be more helpful for us for division management and version control for our application."
"In my opinion, the support and the pricing could be better."
"I like the OutSystems platform. I am working on integrating it with another platform using APIs, however, it has proven to be difficult. The main issue I am facing is obtaining authorization tokens as well as access and refresh tokens. It may be due to my lack of knowledge of APIs as it is new to me."
"The product could be improved if there was a shortcut, or predefined, predictable templates provided."
"In OutSystems, cloud management is an area of concern where improvements are required."
"The asynchronous processing and multithreading tasks for which the current resources of the platform are very generic and not built for the end-user. Any asynchronous jobs have to be constructed with an end-user dashboard to allow inspection of the status of the activities."
"The solution's marketing campaign management needs to be improved."
"The tool must provide better reporting and dashboard capabilities."
"My customers wanted to see more analysis, like integration with another system or a third-party system."
"Though Salesforce's customer support is good, something is amiss with it. We faced some challenges in the ticket generation system, and I had to directly connect with our third-party vendor from whom we purchased the product."
"There have been occasional issues with multiple tickets being generated for the same incident."
"Creating new reports more easily within Salesforce and improving the ability to associate common names of companies, especially after acquisitions, would be beneficial. I would also like to understand the administrator who has control over the data. It would be helpful when you want to implement changes or escalate issues."
"Salesforce is not very user-friendly, and a person won't understand it unless proper training is provided."
"Improvements to the mobile application for a more user-friendly and responsive experience would be a great addition in future releases."
 

Pricing and Cost Advice

"The tool’s licensing is based on the user’s usage."
"I would rate it five to six out of ten."
"For one developer to use, the cost is around $5,000."
"OutSystems is a very expensive solution, and it has to be cheaper."
"There is a free trial to use this solution and other options available, such as enterprise. There are different subscription plans."
"The product is expensive and I would rate its pricing a seven out of ten. You need to pay a yearly subscription to use the product."
"I believe they have two pricing options. One is approximately $4000 USD a year and the other is approximately $10,000 USD a year."
"As for licensing costs, I'm not directly involved in that aspect."
"I looked at Salesforce for mobility purposes about five years ago, and the pricing was fairly competitive for mobile implementations at that time."
"Salesforce is expensive, and I rate it an eight out of ten."
"The modules are too expensive."
"Salesforce's licensing costs are yearly. It is expensive."
"I rate the product's price a six on a scale of one to ten, where one is extremely cheap, and ten is very expensive."
"The tool is quite pricey compared to other products."
"It's a bit expensive compared to others."
"It's medium-priced. It is cheaper than Tosca."
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Top Industries

By visitors reading reviews
Educational Organization
31%
Computer Software Company
13%
Financial Services Firm
7%
Manufacturing Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
What industries do you think OutSystems is most useful for?
I cannot really name an industry in which OutSystems cannot be beneficial. Who does not want to make top-notch applications that work in no time? And OutsyStems does exactly that. The low-code plat...
How did you decide which OutSystems edition was the best one for you?
We started using OutSystems fairly recently, so we are still on the free version of it. My company is still testing how we like the platform, but so far, we have been satisfied with it and will li...
What do you like most about Salesforce?
The solution's analytics reporting features are quite good.
What needs improvement with Salesforce?
The interface is not self-explanatory. We don't receive the correct error messages when errors occur in our calculations. Our solution is not the best it could be.
 

Comparisons

 

Overview

 

Sample Customers

Randstad, Warner Brothers, HP, Intel, ING, Banco Popular, Thrivent Financial, Bacardi, Kent State University, Bacardi, FICO, ING, Vodafone, AbbVie, Estafeta, Siemens, Vopak
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