We performed a comparison between PagerDuty Operations Cloud and SolarWinds NPM based on real PeerSpot user reviews.
Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management."The SMS pages and the mobile application are pretty much the top two features."
"The initial setup is a simple process."
"It has scaled well for us."
"The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs."
"Notification is the most valuable feature."
"Alert deduplication and noise reduction for alerts are the major features that I found useful."
"PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
"PagerDuty's notification process is the most valuable feature."
"We don't have any issues with the stability of SolarWinds NPM."
"The most valuable feature is the graphical user interface."
"It is very extensible with 'SWQL' and APIs to where we are beginning to integrate it with network automation."
"Provides a good level of tools and covers essential components."
"I love the GUI. Almost everything is accessible through the web interface. It is very user-friendly. It is easy to drag and drop resources wherever you want them."
"All the features are very good. The monitoring of the equipment, the configuration manager, and the IP address monitoring are great."
"The initial setup was straightforward. We deployed the solution from new and completed the upgrades."
"The most valuable feature of this solution is the monitoring capabilities."
"I would like to see more content in the notification messages; although, that might be a configuration on our end."
"It cannot be integrated with our upgraded Jira system."
"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."
"This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."
"The user interface could be more intuitive."
"Something that needs to be improved, is adding multilingual support."
"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."
"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."
"Having more technical and support resources available in Saudi Arabia would be helpful."
"This product could improve by adding cloud monitoring. I want SolarWinds NPM to do much more integration, and have more involvement in cloud monitoring, like AWS or Google, or Azure. I feel like it requires lots of improvement for cloud monitoring in NPM."
"SolarWinds needs to be improved such that it is on par with the leading products in the market."
"Each model has different features, so clients need to purchase a separate model for SQL monitoring, database monitoring, network traffic analyzer, HTTP traffic, etc. So each feature they need is in a different model, but customers would prefer an all-in-one solution."
"The evaluation time for the product is too short especially for large corporations."
"The only real caveat that we have or that I have an issue with is when I go on vacation, it's a little hard for me to go and modify alerts so that I don't get alerted about things when I'm on vacation."
"An area for improvement would be the use of modular licenses, which are not practical for big clients."
"It would be nice to have a test to check if you can access a particular device via API without installing it and waiting for a poll cycle. You should have the capacity to initiate a test to see if it was reachable and get the results almost immediately."
PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews while SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews. PagerDuty Operations Cloud is rated 8.8, while SolarWinds NPM is rated 8.2. The top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Everbridge IT Alerting and Splunk On-Call, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity.
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