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PagerDuty Operations Cloud vs SolarWinds NPM comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

PagerDuty Operations Cloud
Average Rating
8.8
Number of Reviews
36
Ranking in other categories
Process Automation (15th), IT Alerting and Incident Management (1st), AIOps (13th), Critical Event Management (CEM) (2nd)
SolarWinds NPM
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
155
Ranking in other categories
Network Monitoring Software (4th), IT Infrastructure Monitoring (4th), Cloud Monitoring Software (6th)
 

Mindshare comparison

While both are Network Management solutions, they serve different purposes. PagerDuty Operations Cloud is designed for IT Alerting and Incident Management and holds a mindshare of 29.5%, down 32.7% compared to last year.
SolarWinds NPM, on the other hand, focuses on Network Monitoring Software, holds 5.2% mindshare, down 6.2% since last year.
IT Alerting and Incident Management
Network Monitoring Software
 

Featured Reviews

Ashish  Paikrao - PeerSpot reviewer
Sep 8, 2023
Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure
We were exploring ManageEngine ServiceDesk. So, we need a feature where we can, like, when an alert triggers, we should alert the recipient by on-call. So, when an alert is detected, a ticket is generated in the management team, and we want to notify them on-call. Like, this ticket has been generated and stuff. So, I would like to see a similar feature in this solution. This is why we want an alternative to PagerDuty. We want an alternative to PagerDuty. So we are getting on-call notifications using PagerDuty, but now we want to replace PagerDuty with ManageEngine ServiceDesk. So whenever some incident happens in the cloud infrastructure, we get data alerts from cloud security. We want to integrate a service that will provide us with notifications on-call. That this server is down, or this website is down, or this thing is going wrong. Another area of improvement is integration. It cannot be integrated with our upgraded Jira system. That's why we are dropping PagerDuty. We won't continue using it due to integration issues.
MohitKumar - PeerSpot reviewer
Sep 30, 2022
High-level, comprehensive, and proactive monitoring in a user-friendly interface
Our company uses the solution to monitor NPM for 100 large accounts that typically have 40,000 interfaces.  Basic monitoring includes CPU memory, errors, and interfaces. Advanced monitoring includes F5 load balancers, in-depth tunnels, and AP alarms.  We also monitor CM for backup parts and…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."
"The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts."
"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."
"The initial setup is a simple process."
"The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs."
"The product easily integrates with other solutions."
"PagerDuty helps you bifurcate teams and redirect alerts to specific teams"
"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."
"The people in technical support are very good."
"Network performance is the main issue clients are facing. SolarWinds checks if a node is down, and we can set thresholds for performance metrics. For example, we set it up to get an alert automatically if a value is over 80 percent. It has a full dashboard that covers CP, hard disk, and node monitoring."
"I like SolarWinds support because it's 24/7. You describe your issues, your situation and maybe two or three hours later you can discuss a solution with a technical engineer."
"The SolarWinds NPM framework, upon which most of their flagship products are built, empowers a wide variety of admins and users to quickly find value in their installed products."
"There are a lot of options for customization of the dashboard, alerts, and reports."
"The most valuable feature is the vital states of the devices as it provides overall CPU and device health information."
"I like that SolarWinds NPM is a strong tool for monitoring network devices, switches, and routers. It's also a user-friendly tool. My team also likes how scalable it is."
"Technical support is very helpful with our upgrades."
 

Cons

"The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident."
"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."
"They could include incident merging and alert grouping features in the product."
"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."
"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."
"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."
"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."
"I would like the UI to be more intuitive. I would like to be able to group or color-code the discoveries. When you create a system, you have a listing of all the different configurations. You can list them by teams, but some additional color coding would be helpful. I would break it down by incident controls. In other words, it should be broken down it into response teams and engineering divisions."
"The price could be better."
"It would be beneficial if NPM offered support for Oracle Cloud Infrastructure (OCI), as currently, it does not support this and we are migrating our services there."
"Currently lacks integration with SMS services."
"The solution's database performance could be improved."
"If they could combine everything into one product, that would be very helpful."
"The root cause analysis and installation faults are not clear."
"Technical support and releases are not particularly reliable."
"It is difficult for stakeholders to translate technical requirements, which results in difficulties selecting a platform or implementing a solution."
 

Pricing and Cost Advice

"The solution is paid on a monthly basis and represents about 1% of the platform's budget."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"The price is very high."
"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
"There is a license needed to use PagerDuty."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
"I think that the cost has risen, but the functionality and versatility is way above other products."
"Licenses depend on the number of devices, but all license levels come with technical support."
"I believe the original setup cost was around $3500 with an annual cost of around $1200-$1500 to renew the support license. This would bring the average day-to-day cost of around $5-$6 over three years."
"It is not an expensive product."
"Price could be improved on"
"It is relatively inexpensive compared to other products in the same category."
"Excluding the costs of running VMs and physical blade servers, our licensing costs run around US$200,000/year for over 60 polling engines."
"The solution can become very expensive and commercially not viable in countries, such as India."
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Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Computer Software Company
21%
Financial Services Firm
13%
Manufacturing Company
7%
Retailer
6%
Educational Organization
56%
Computer Software Company
6%
Manufacturing Company
5%
Government
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about PagerDuty?
The product easily integrates with other solutions.
What is your experience regarding pricing and costs for PagerDuty?
The price is very high. I rate the pricing a six out of ten. The license for stakeholders is very limited.
What needs improvement with PagerDuty?
It is difficult to send underlying trace files or statuses using PagerDuty. You can set up email alerts, but you cannot build any triggers using those email alerts. There are limitations; you canno...
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or kind of devices (network devices, servers, something else). Some tools are better for only network devices while others are better for a cloud monitoring...
What is the best network monitoring software for large enterprises?
We are partners with SolarWinds and we sell a lot of Network management to large enterprises also because of scalability, products like Network Performance Monitor & Netflow Traffic Analyzer ar...
 

Also Known As

No data available
Solarwinds Network Performance Monitor, SolarWinds Network Bandwidth Analyzer
 

Overview

 

Sample Customers

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Microsoft, Federal Express, Hewlett-Packard, and MasterCard
Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management. Updated: October 2024.
814,649 professionals have used our research since 2012.