Pega Platform vs SS&C Blue Prism comparison

Pega and SS&C Technologies are both solutions in the Business Process Management (BPM) category. Pega is ranked #3 with an average rating of 8.2, while SS&C Technologies is ranked #32 with an average rating of 8.0. Pega holds a 5.5% mindshare in BPM, compared to SS&C Technologies’s 0.4% mindshare. Additionally, 91% of Pega users are willing to recommend the solution, compared to 66% of SS&C Technologies users who would recommend it.

Pega Platform

Read 82 Pega Platform reviews

5,951 Views
4,646 Comparison Views

91% willing to recommend

SS&C Blue Prism

Read 3 SS&C Blue Prism reviews

376 Views
255 Comparison Views

66% willing to recommend

Pega Platform

SS&C Blue Prism

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 12, 2025

Pega Platform and SS&C Blue Prism compete in the automation tools category, with Pega Platform having the upper hand due to its comprehensive suite of features ideal for complex enterprise needs.

Features: Pega Platform offers extensive automation capabilities, advanced analytics, and strong case management, making it ideal for complex workflows. SS&C Blue Prism focuses on scalability, seamless system integration, and efficient handling of specific deployment needs, appealing to organizations with precise integration requirements.

Ease of Deployment and Customer Service: Pega Platform provides a flexible cloud-based deployment model, ensuring easy scalability and integration with existing systems, supported by dedicated customer service. SS&C Blue Prism offers robust deployment options, including virtual and cloud environments, which require detailed planning but provide flexibility.

Pricing and ROI: Pega Platform's pricing aligns with its extensive features, offering strong ROI for enterprises needing comprehensive solutions. SS&C Blue Prism has a higher setup cost due to its scalability focus, delivering ROI through efficiency in large-scale operations. Pega is more competitively priced for smaller scale deployments, while Blue Prism's pricing suits larger environments.

To learn more, read our detailed Pega Platform vs. SS&C Blue Prism Report (Updated: February 2025).

Buyer's Guide

Pega Platform vs. SS&C Blue Prism

February 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pega Platform

Ranking in Business Process Management (BPM)

3rd

Ranking in Process Automation

2nd

Ranking in Low-Code Development Platforms

7th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Rapid Application Development Software (6th)

SS&C Blue Prism

Ranking in Business Process Management (BPM)

32nd

Ranking in Process Automation

26th

Ranking in Low-Code Development Platforms

25th

Average Rating

7.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Business Process Design (21st), Medical Insurance Claims Software (3rd), Insurance Claims Processing (5th), Document Management Software (15th), Intelligent Document Processing (IDP) (14th), Loan Management Software (2nd), Document Automation Software (10th)

Mindshare comparison

As of February 2025, in the Business Process Management (BPM) category, the mindshare of Pega Platform is 5.5%, down from 7.0% compared to the previous year. The mindshare of SS&C Blue Prism is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Mallik-Kesavaraju

Independent Consultant at Selfemployed

Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow

The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.

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Gavin Beckett

Intelligent Automation Solution Architect at Digiblu

Design studio enables effective automation while licensing needs improvement

I noticed that it lacks the ability to automatically record the process steps like some of its competitors. Having this capability could accelerate the process. The delivery methodology felt somewhat waterfall in style and not sufficiently agile. Additionally, the licensing model was somewhat prohibitive. It was not developed in a consumption-based manner, however, rather in a fixed-price licensing model that did not account for volumes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Application development is very rapid. A lot of code gets reused while building the applications, which is something we highly appreciate."

"The solution is operating well overall."

"Case Management, as well as Workflow Automation, are Pega's most powerful capabilities."

"The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy."

"When our clients automate the KYC and onboarding processes, they can reduce their manual force and then deploy them in much better tasks rather than the mundane activities of selecting forms and gathering information."

"Pega BPM has features for process and operation efficiency, business security texture, various report definitions like bar chart and pie chart, and management capabilities such as dashboards."

"The best part of Pega, for me, is that they let you reuse a lot of the aspects in the product."

"We can use the rules as per the class."

More Pega Platform pros

"The key feature of SS&C that I find valuable is the general workflow visibility."

"Some important features include the language capabilities, which are crucial since RPA has to read the documents provided by the customer."

"I find the design studio, where I can build the automation, and the control room feature, which allows me to run and monitor the automation, to be the most useful."

Cons

"What should be included is some UI features and maybe some integrations. This includes documentation on how the UI works."

"I think there is room for improvement in the low code/ no code environment that they're promoting now. That needs to be aligned a little bit more. I still feel that it is not that friendly for a person who has no experience with Pega to just go in and try to create something."

"The unit testing needs to improve, as well as the user interface."

"Business specific functionality is needed."

"The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother."

"The UI has always been the weakest part."

"The previous versions had good training documents but the updated versions need to improve the documentation."

"The technical support is very low, rated at a one or two out of ten."

More Pega Platform cons

"There is a need for improved integration with external systems in SS&C."

"Blue Prism is more costly than UiPath in terms of robotic licenses and orchestrators."

"I noticed that it lacks the ability to automatically record the process steps like some of its competitors."

Pricing and Cost Advice

"It's a user-based license where, as you scale the numbers of users, the price increases."

"Licensing varies across geographical regions for us."

"Pega BPM is expensive because it's a leading product, but it also delivers a good return on investment (ROI)."

"They need to come up with licensing options. Right now they do have a cloud-based option, but the cloud prices I've seen are much more expensive compared to competing products."

"Users have to pay a yearly license cost for Pega BPM, which is expensive."

"Licensing is expensive. You need to wisely select between per user and per case."

"The price of PegaRULES is more expensive than other solutions on the market."

"Pricing is good."

More Pega Platform pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

29%

Computer Software Company

13%

Manufacturing Company

Government

Financial Services Firm

26%

Computer Software Company

15%

Insurance Company

12%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

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Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

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When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

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What is your experience regarding pricing and costs for SS&C Blue Prism?

The pricing was not particularly competitive. It wasn't flexible for different geographies. For instance, in Africa, they didn't have a different pricing model to account for affordability. The pri...

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What needs improvement with SS&C Blue Prism?

See all answers

What is your primary use case for SS&C Blue Prism?

I use this solution to automate repetitive manual tasks, typically in back-office service industries.

See all answers

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Compared 20% of the time

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Compared 18% of the time

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Compared 14% of the time

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Compared 12% of the time

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Product Reports

Buyer's Guide

Pega Platform

February 2025

Download Pega Platform product report

Buyer's Guide

Business Process Design

February 2025

Download SS&C Blue Prism product report

Also Known As

Pega BPM, Pegasystems, SmartBPM, PegaRULES

SS&C AWD

Overview

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega

SS&C Blue Prism provides scalable, intelligent automation for dynamic business environments. Its technology enhances process efficiency and delivers significant operational benefits. Users leverage its capabilities in task automation and broader digital transformation strategies.

SS&C Blue Prism incorporates advanced robotic process automation aimed at optimizing workflows and enabling end-to-end automation. It allows businesses to automate repetitive tasks, integrate systems, and improve process accuracy. With a focus on enterprise-grade security and compliance, it helps organizations achieve digital transformation milestones while maintaining robust control frameworks.

What are the critical features of SS&C Blue Prism?

Robust Automation: Enables complex process automation with scalability.
Integration Capabilities: Easily connects with many systems and applications.
Security and Compliance: Ensures data protection and regulatory adherence.

What benefits or ROI should users seek in reviews?

Operational Efficiency: Significant time savings and resource optimization.
Cost Reduction: Decreased operational costs through task automation.
Accuracy: Enhanced precision in process execution and data handling.

SS&C Blue Prism finds implementation across industries like finance, healthcare, and retail, where automation is harnessed to optimize high-volume transactional tasks. In finance, it automates reconciliation processes, while in healthcare, it aids in patient data management, showcasing its versatility.

SS&C Technologies

Sample Customers

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

AWS, EY, Deloitte, ABBYY, Microsoft, GLYNT.AI, Pfizer, Invesco, Western Union

Buyer's Guide

Pega Platform vs. SS&C Blue Prism

February 2025

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