Pega Platform vs SS&C Blue Prism comparison

Pega and SS&C Technologies are both solutions in the Business Process Management (BPM) category. Pega is ranked #3 with an average rating of 8.0, while SS&C Technologies is ranked #38. Pega holds a 5.9% mindshare in BPM, compared to SS&C Technologies’s 0.4% mindshare. Additionally, 91% of Pega users are willing to recommend the solution, compared to 100% of SS&C Technologies users who would recommend it.

Pega Platform

Read 78 Pega Platform reviews

7,299 Views
5,484 Comparison Views

91% willing to recommend

SS&C Blue Prism

Read 1 SS&C Blue Prism review

439 Views
303 Comparison Views

100% willing to recommend

Pega Platform

SS&C Blue Prism

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 7, 2024

Pega Platform and SS&C Blue Prism compete in the automation solutions category. Pega Platform seems to have the upper hand due to its ease of use and flexibility, while Blue Prism is recognized for its comprehensive advanced automation capabilities.

Features: Pega Platform's key features include flexibility, integration capabilities, and user-friendly design. SS&C Blue Prism offers secure, scalable automation and advanced analytics features, along with robust and deep automation capabilities.

Room for Improvement: Pega Platform users notice a need for enhanced analytics and reporting tools, require improvements in certain business logic designs, and observe occasional performance lags. SS&C Blue Prism users point out issues with initial setup complexity, call for better training resources, and suggest enhancements to user interface intuitiveness.

Ease of Deployment and Customer Service: Pega Platform is easier to deploy and offers reliable customer support, with users praising its responsive service. While SS&C Blue Prism has a steeper learning curve, it provides a broad array of support materials that cater to a robust feature set, although users sometimes experience delays in service responsiveness.

Pricing and ROI: Pega Platform is noted for favorable setup costs and ROI due to quicker deployment and value for money. SS&C Blue Prism, with its extensive features and scalability, is seen as a premium product with higher upfront costs, justified for larger enterprises seeking a comprehensive solution.

To learn more, read our detailed Business Process Management (BPM) Report (Updated: October 2024).

Buyer's Guide

Business Process Management (BPM)

October 2024

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Categories and Ranking

Pega Platform

Ranking in Business Process Management (BPM)

3rd

Ranking in Process Automation

2nd

Ranking in Low-Code Development Platforms

7th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Rapid Application Development Software (6th)

SS&C Blue Prism

Ranking in Business Process Management (BPM)

38th

Ranking in Process Automation

31st

Ranking in Low-Code Development Platforms

27th

Average Rating

9.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Business Process Design (35th), Medical Insurance Claims Software (8th), Insurance Claims Processing (8th), Document Management Software (25th), Intelligent Document Processing (IDP) (43rd), Loan Management Software (6th), Document Automation Software (14th)

Mindshare comparison

As of October 2024, in the Business Process Management (BPM) category, the mindshare of Pega Platform is 5.9%, down from 7.1% compared to the previous year. The mindshare of SS&C Blue Prism is 0.4%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Balaji Choda

Manager Acquisition at American Express

May 9, 2024

Provides built-in frameworks that can be reused and reduces time and cost

The frameworks are built over the core Pega platform. All the codes are already built. A user can directly use the framework according to their needs. All the corresponding data models and processes already built in the framework can be reused with our custom layer. The tool reduces our costs. It is faster to implement. The solution has everything. It is model-driven. It generates its own code. It has a rules engine. Previously, Pega had its own UI. Now, we have Constellation DX API. It helps us have any user interface we need, like Angular or React. API helps create work objects in the workflow.

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Venkat Sivaprakash

Global Buisness Services at Accenture

Oct 22, 2024

Advanced language processing, useful for global business operations, and a quick setup

I am into GBS transformation, global business services transformation, as well as operations activation services. The work scope includes process mining projects, generative AI projects, and managing the transition of processes Some important features include the language capabilities, which are…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Pega BPM's most valuable feature is the use of CDX to solve problems."

"Allowed us to develop and quickly release with confidence using cloud technologies."

"In certain circumstances, it can be fairly straightforward to execute and deploy new modifications."

"The solution provides us with a very good dashboard."

"Fast prototyping."

"The tool reduces our costs."

"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."

"The most valuable feature of the product is that it's very customer-centric. It's easy to use for a customer or a user. It's also easy for someone who is developing an application. You can develop different features in just one place. You don't have to go to different places."

More Pega Platform pros

"Some important features include the language capabilities, which are crucial since RPA has to read the documents provided by the customer."

Cons

"They need to support the solution better, at this time the company does not have enough support."

"PegaRULES need to improve its JVM. It needs to enhance the operation speed and memory size."

"The UI has always been the weakest part."

"What should be included is some UI features and maybe some integrations. This includes documentation on how the UI works."

"The solution could be more scalable."

"It's called a local platform but on the other hand, it needs a lot of experience. It's not all that easy to click and plug and play. If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training to get there."

"The UI needs improvement."

"The local development approach is good in Pega, however, cost-wise, it's getting expensive. That needs to be addressed."

More Pega Platform cons

"Blue Prism is more costly than UiPath in terms of robotic licenses and orchestrators."

Pricing and Cost Advice

"The licensing fees are based on the number of users."

"The price is a bit expensive."

"The solution could be less expensive according to my customers. However, I think the price of the solution is fair."

"The costing model for Pega BPM is different. One is a license that you can pay yearly. Another licensing model for Pega BPM is based on the number of cases you create in production in a year. Costing based on use cases is also available for Pega BPM. I don't have information on its exact pricing or costs, though."

"Pega is expensive."

"The product pricing is considered reasonable compared to other solutions in the market."

"We do not have to purchase any licenses for the product."

"The licensing model from Pega BPM is too complex and is more expensive than other solutions, such as SAP. The overall price of the solution depends on the use case."

More Pega Platform pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

28%

Computer Software Company

13%

Manufacturing Company

Government

Financial Services Firm

28%

Insurance Company

14%

Computer Software Company

14%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

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Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

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When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

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Compared 28% of the time

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Compared 12% of the time

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Compared 12% of the time

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Compared 9% of the time

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Product Reports

Buyer's Guide

Pega Platform

October 2024

Download Pega Platform product report

Buyer's Guide

Business Process Design

October 2024

Download SS&C Blue Prism product report

Also Known As

Pega BPM, Pegasystems, SmartBPM, PegaRULES

SS&C AWD

Learn More

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Pega

SS&C Technologies

Overview

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

SS&C Blue Prism provides scalable, intelligent automation for dynamic business environments. Its technology enhances process efficiency and delivers significant operational benefits. Users leverage its capabilities in task automation and broader digital transformation strategies.

SS&C Blue Prism incorporates advanced robotic process automation aimed at optimizing workflows and enabling end-to-end automation. It allows businesses to automate repetitive tasks, integrate systems, and improve process accuracy. With a focus on enterprise-grade security and compliance, it helps organizations achieve digital transformation milestones while maintaining robust control frameworks.

What are the critical features of SS&C Blue Prism?

Robust Automation: Enables complex process automation with scalability.
Integration Capabilities: Easily connects with many systems and applications.
Security and Compliance: Ensures data protection and regulatory adherence.

What benefits or ROI should users seek in reviews?

Operational Efficiency: Significant time savings and resource optimization.
Cost Reduction: Decreased operational costs through task automation.
Accuracy: Enhanced precision in process execution and data handling.

SS&C Blue Prism finds implementation across industries like finance, healthcare, and retail, where automation is harnessed to optimize high-volume transactional tasks. In finance, it automates reconciliation processes, while in healthcare, it aids in patient data management, showcasing its versatility.

Sample Customers

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

AWS, EY, Deloitte, ABBYY, Microsoft, GLYNT.AI, Pfizer, Invesco, Western Union

Buyer's Guide

Business Process Management (BPM)

October 2024

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