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Pipedrive vs Vtiger CRM comparison

Pipedrive and Vtiger are both solutions in the CRM category. Pipedrive is ranked #16 with an average rating of 8.1, while Vtiger is ranked #34 with an average rating of 7.0. Pipedrive holds a 0.9% mindshare in CRM, compared to Vtiger’s 0.7% mindshare. Additionally, 78% of Pipedrive users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.
Pipedrive
Read 13 Pipedrive reviews
  • 692 Views
  • 288 Comparison Views
78% willing to recommend
Vtiger CRM
Read 3 Vtiger CRM reviews
  • 371 Views
  • 171 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Vtiger CRM and Pipedrive are competing in the customer relationship management category. Pipedrive has the upper hand due to its advanced features that are considered worth the investment.

Features: Vtiger CRM offers automation and integration capabilities, a robust contact management system, and efficient sales tracking. Pipedrive enhances the user experience with intuitive sales pipeline management, advanced reporting features, and customization options tailored for sales process optimization.

Ease of Deployment and Customer Service: Pipedrive provides a straightforward cloud-based deployment process and responsive customer service. Vtiger CRM offers a seamless cloud-based deployment experience and is noted for its comprehensive support materials alongside personalized assistance, making onboarding smoother for users.

Pricing and ROI: Vtiger CRM is cost-effective, targeting small to medium-sized businesses seeking good value. Pipedrive's higher initial cost is offset by substantial ROI due to its enhanced sales capabilities. Vtiger's pricing attracts budget-conscious customers, while Pipedrive's investment is justified for those prioritizing sales performance.

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To learn more, read our detailed Pipedrive vs. Vtiger CRM Report (Updated: April 2025).
Buyer's Guide
Pipedrive vs. Vtiger CRM
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Pipedrive
Ranking in CRM
16th
Ranking in Sales Force Automation
6th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
13
Ranking in other categories
Local Government CRM (5th), Opportunity Management (5th)
Vtiger CRM
Ranking in CRM
34th
Ranking in Sales Force Automation
11th
Average Rating
7.6
Reviews Sentiment
6.4
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Pipedrive is 0.9%, down from 0.9% compared to the previous year. The mindshare of Vtiger CRM is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Vykintas Arlauskas - PeerSpot reviewer
An easy- to- use and scalable cloud-based CRM tool for managing and tracking
I have noticed that Pipedrive is doing a lot in terms of web cybersecurity and integration with other tools, which is good. However, we haven't integrated it with our ERP system yet, so that might pose a challenge. We'll have to see how it goes. The Integration with artificial intelligence should be available in the next release. In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer. Perhaps, in the future, this could be achieved through artificial intelligence.
Read full review
Valdi Venter - PeerSpot reviewer
A modular, easy-to-use solution that needs to improve support and include automation
There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is very stable."
"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."
"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."
"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."
"The usability of the solution is its valuable feature."
"The most valuable feature is the ability to create timelines and custom fields."
"Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily. The person that we have who is customizing Pipedrive is very junior in means of software development or process development. He can easily use it, anyone can use the solution. It has a very easy user interface to customize your processes and apply them to the Pipedrive process."
"The most useful thing is the ability to create multiple pipelines and the flexibility in filtering and reporting."
More Pipedrive pros
"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."
"The most valuable feature of Vtiger CRM is automation."
 

Cons

"The platform could be even more robust."
"New features sometimes seem bolted on rather than being smooth."
"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."
"Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting."
"The integration possibilities with other systems could be better as well. We use it in connection with Octopus CRM, and there's room for improvement."
"Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle."
"The product is expensive."
"The automation process is challenging."
More Pipedrive cons
"The mobile design could improve in Vtiger CRM. It could be more user-friendly."
"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."
 

Pricing and Cost Advice

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."
"On a scale of one to ten, where one is a low price, and ten is a high price, two or three. For us, everything is expensive because this is a startup, but for a normal company, it should be peanuts."
"As of now, the pricing and value are quite good."
"We pay $1000 a month for the tool."
"The price of Pipedrive has been reasonable."
"Pipedrive is relatively more affordable than other solutions."
"The product is expensive but provides valuable services."
"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."
More Pipedrive pricing and cost advice
"We are using the free open-source version of Vtiger CRM."
"The price doesn't change when you add users. It's a flat fee, and that's attractive."
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Top Industries

By visitors reading reviews
Educational Organization
59%
Computer Software Company
7%
Manufacturing Company
4%
Government
4%
Educational Organization
66%
Real Estate/Law Firm
5%
Computer Software Company
5%
Logistics Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Pipedrive?
The most valuable feature is the ability to create timelines and custom fields.
See all answers
What is your experience regarding pricing and costs for Pipedrive?
The pricing is satisfactory.
See all answers
What needs improvement with Pipedrive?
New features sometimes seem bolted on rather than being smooth.
See all answers
What do you like most about Vtiger CRM?
The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex.
See all answers
What is your experience regarding pricing and costs for Vtiger CRM?
The pricing, compared to other solutions, is very good. The price doesn't change when you add users. It's a flat fee, and that's attractive. Especially in South Africa, when you're working in Rand,...
See all answers
What needs improvement with Vtiger CRM?
There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and ...
See all answers
 

Comparisons

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Compared 34% of the time
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Product Reports

Buyer's Guide
Pipedrive
March 2025
Pipedrive reportDownload Pipedrive product report
Buyer's Guide
CRM
March 2025
Vtiger CRM reportDownload Vtiger CRM product report
 

Also Known As

PipelineDeals
Vtiger Sales CRM
 

Overview

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.
Pipedrive
vtiger CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.
Vtiger
 

Sample Customers

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo
Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors
Buyer's Guide
Pipedrive vs. Vtiger CRM
April 2025
Free Report: Pipedrive vs. Vtiger CRM
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.