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Polarion ALM vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Polarion ALM
Ranking in Enterprise Agile Planning Tools
7th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
20
Ranking in other categories
Application Lifecycle Management (ALM) Suites (9th)
ServiceNow Strategic Portfo...
Ranking in Enterprise Agile Planning Tools
5th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
31
Ranking in other categories
Project Portfolio Management (2nd)
 

Mindshare comparison

As of January 2025, in the Enterprise Agile Planning Tools category, the mindshare of Polarion ALM is 3.3%, up from 3.3% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 5.2%, down from 5.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Agile Planning Tools
 

Featured Reviews

Dina Bindi - PeerSpot reviewer
Provides traceability and compliance with high flexibility
It's extremely flexible. Configuring items is straightforward and doesn't require involving the supplier each time. We find the requirement management, test management, documentation, and dashboards very effective. However, we don't use DevOps-related features, such as integration with tools like SVN or Git, because we use Azure DevOps. The aspects related to requirements, testing, changes, tasks, and agile methodology are excellent, which is why we've been using it for a long time.
Srinivasa Neelapu - PeerSpot reviewer
Strategies and goals are aligned with demands and partners, making it a strategic approach for the enterprise but the finance part needs improvement
SPM is definitely strong for project management, but its finance capabilities are not as robust. While there is a separate Financial Management product, it would be beneficial to have more out-of-the-box support for finance integrations within SPM. I’m not suggesting replacing systems like SAP for finance, but there should be better support for financial integrations. Currently, connecting to SaaS solutions is complicated, and getting into detailed financial calculations is challenging. Forecasting is manageable, but handling actual financials is not as straightforward. The finance area needs improvement, specifically making finance application integrations easier. Generic finance capabilities should be more user-friendly and integrated into SPM. Although they have started this journey, it hasn’t been fully released yet. There seems to be a roadmap, and once complete, it will be very useful. Additionally, incorporating a Q&A feature for entire strategies or project demands and enhancing text analytics within SPM would be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It meets with everybody's needs without having to grab plugins."
"The technical support is quite good."
"It offers good performance."
"It is a very stable solution."
"Polarion ALM helps us better structure our customer requirements, and we can also validate the specs of our products against those. If anything changes on our side, we see the impact, and we can see the effect If a customer changes requirements."
"The tool helped us to more effectively and efficiently gather and structure the information (requirements, test plans, project management data, etc.), and share it with the involved stakeholders in a safe and change-controlled manner."
"Scalability is good...The integration is quite good."
"Polarion ALM has some valuable tools for managing our targets and requirements. I think that's its best feature."
"The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values."
"The performance is good."
"The solution is scalable."
"The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance."
"The stability is excellent. ServiceNow is one of the leading platforms when it comes to stability."
"As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira."
"We like the status report feature. It is something really valuable."
"The most important feature of ServiceNow IT Business Management is flexibility."
 

Cons

"As Polarion ALM is a development-oriented tool, easy support or easy access is provided by default, but if I want to use detailed features, I need to write the script, particularly the VM script, and this is its area for improvement. I want Polarion ALM to have a graphical user interface that doesn't need scripting. In the next release of the tool, I'd like for it to not require scripting and programming because needing to run script language is time-consuming."
"Test management lacks an automated process."
"Nowadays, the dashboard is too complex to be created."
"The solution's editing capabilities need improvement."
"Integration requires a lot of effort. You typically need to work with an implementation partner to get it done. Most connectors available for Polarion ALM are paid. Unlike other vendors offering several standard connectors for free, integrating third-party software with Polarion ALM involves discussing and coordinating with the third-party software providers, which requires effort."
"The tool needs to improve its planning. It also needs to add more integrations."
"Based on my understanding, the tool's integration capabilities with multiple tools is an area of concern that Polarion needs to focus on more."
"One of Polarion's shortcomings would be planning. It can handle plans, but the planning feature is very basic."
"The configurations are fine, but the user interface could be improved."
"ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more."
"ServiceNow IT Business Management could improve by adding better artificial intelligence."
"The product does not give us the freedom to capture all the instances, test cases, and evidence."
"The solution needs a few things in terms of resource management."
"A major improvement we would like to see is definitely around agile management."
"The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform."
"When we import a really big project with a lot of tasks on it, we face some issues with dependencies. The links between tasks are not working very well. There is definitely room for improvement there. Microsoft Project, in my opinion, is the best option for such a use case."
 

Pricing and Cost Advice

"It is an expensive product."
"Software for medical devices is always expensive."
"You have to pay around 50-60 euros per user."
"The license model is okay for large companies but would be quite expensive for smaller enterprises."
"The solution is expensive."
"If the pricing would come down and it was more affordable then we wouldn't have to switch."
"Our license for Polarion ALM is yearly. And it's not the cheapest tool that we've looked at. So if we had made our decision purely based on the licensing cost, we wouldn't have selected Polarion."
"They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
"The pricing is negotiable based on the contract and licensing perspective."
"The solution was quite expensive."
"The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
"I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."
"It's more suitable for larger companies as the licensing cost is relatively high. Not everyone can afford this tool."
"We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
"I would rate the cost as five out of ten."
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Top Industries

By visitors reading reviews
Manufacturing Company
25%
Computer Software Company
15%
Healthcare Company
7%
Financial Services Firm
5%
Financial Services Firm
14%
Manufacturing Company
13%
Government
9%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Polarion ALM?
I also recently suggested that CMS consider incorporating generative artificial intelligence into the system. This could greatly enhance requirement checking, improve form, content, and clarity, an...
What is your primary use case for Polarion ALM?
We use Polarion ALM for software development, including requirements management, testing, change requests, and task tracking. We set up the environment by configuring items and reports based on use...
What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is average. They always have some extra options to add. I rate the product’s pricing a six out of ten, where one is cheap, and ten is expensive.
What needs improvement with ServiceNow Strategic Portfolio Management?
If we have enough information, we can address issues from the cloud to the top level of the organization. This allows us to see if our resources are being allocated properly from an executive persp...
 

Also Known As

No data available
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Engineering Ingegneria Informatica, IBS AG, Zumtobel Group
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Polarion ALM vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: January 2025.
831,158 professionals have used our research since 2012.