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Polarion ALM vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Polarion ALM
Ranking in Enterprise Agile Planning Tools
7th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
20
Ranking in other categories
Application Lifecycle Management (ALM) Suites (7th)
ServiceNow Strategic Portfo...
Ranking in Enterprise Agile Planning Tools
5th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
32
Ranking in other categories
Project Portfolio Management (2nd)
 

Mindshare comparison

As of March 2025, in the Enterprise Agile Planning Tools category, the mindshare of Polarion ALM is 3.6%, up from 3.1% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 5.5%, up from 5.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Agile Planning Tools
 

Featured Reviews

Dina Bindi - PeerSpot reviewer
Provides traceability and compliance with high flexibility
It's extremely flexible. Configuring items is straightforward and doesn't require involving the supplier each time. We find the requirement management, test management, documentation, and dashboards very effective. However, we don't use DevOps-related features, such as integration with tools like SVN or Git, because we use Azure DevOps. The aspects related to requirements, testing, changes, tasks, and agile methodology are excellent, which is why we've been using it for a long time.
Srinivasa Neelapu - PeerSpot reviewer
Strategies and goals are aligned with demands and partners, making it a strategic approach for the enterprise but the finance part needs improvement
SPM is definitely strong for project management, but its finance capabilities are not as robust. While there is a separate Financial Management product, it would be beneficial to have more out-of-the-box support for finance integrations within SPM. I’m not suggesting replacing systems like SAP for finance, but there should be better support for financial integrations. Currently, connecting to SaaS solutions is complicated, and getting into detailed financial calculations is challenging. Forecasting is manageable, but handling actual financials is not as straightforward. The finance area needs improvement, specifically making finance application integrations easier. Generic finance capabilities should be more user-friendly and integrated into SPM. Although they have started this journey, it hasn’t been fully released yet. There seems to be a roadmap, and once complete, it will be very useful. Additionally, incorporating a Q&A feature for entire strategies or project demands and enhancing text analytics within SPM would be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It meets with everybody's needs without having to grab plugins."
"The most valuable feature is the function of the ALM system."
"It's extremely flexible. Configuring items is straightforward and doesn't require involving the supplier each time. We find the requirement management, test management, documentation, and dashboards very effective."
"The features I find the most valuable are requirement tracking and schematics."
"The solution offers good integration."
"It is a very stable solution."
"Polarion ALM's integration is very good and easy to use."
"The software is stable."
"The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values."
"We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it."
"The best feature is the effective reporting system for project portfolio and program management."
"The program is stable."
"The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure."
"The ease of use is the most valuable feature. It's very intuitive to set up."
"Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like us."
"The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance."
 

Cons

"The solution's editing capabilities need improvement."
"Integration requires a lot of effort. You typically need to work with an implementation partner to get it done. Most connectors available for Polarion ALM are paid. Unlike other vendors offering several standard connectors for free, integrating third-party software with Polarion ALM involves discussing and coordinating with the third-party software providers, which requires effort."
"I also recently suggested that CMS consider incorporating generative artificial intelligence into the system."
"One of Polarion's shortcomings would be planning. It can handle plans, but the planning feature is very basic."
"The weak point of Polarion ALM software is about reporting and time for extraction of the data...The quality of reporting needs to improve."
"The tool needs to improve its planning. It also needs to add more integrations."
"Nowadays, the dashboard is too complex to be created."
"Based on my understanding, the tool's integration capabilities with multiple tools is an area of concern that Polarion needs to focus on more."
"I would like to see some artificial intelligence incorporated into the management functions."
"The main challenge we face with SPM is its flexibility, which can sometimes lead to lengthy discussions and slow down implementation. As for improvements, integrating IT finance management tools like AppTio or Nearos would be beneficial. We already have data mining capabilities, but continuous updates and enabling of new features would be great, considering the rapid pace of DevOps advancements in the market. In terms of forward-looking analytics and comparison to tools like Power BI, there are areas that could be enhanced, especially in drill-down reporting."
"The product comes with little options out of the box."
"The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform."
"The pricing is average."
"The configurations are fine, but the user interface could be improved."
"When we import a really big project with a lot of tasks on it, we face some issues with dependencies. The links between tasks are not working very well. There is definitely room for improvement there. Microsoft Project, in my opinion, is the best option for such a use case."
"ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit."
 

Pricing and Cost Advice

"It is an expensive product."
"Software for medical devices is always expensive."
"The license model is okay for large companies but would be quite expensive for smaller enterprises."
"If the pricing would come down and it was more affordable then we wouldn't have to switch."
"The solution is expensive."
"Our license for Polarion ALM is yearly. And it's not the cheapest tool that we've looked at. So if we had made our decision purely based on the licensing cost, we wouldn't have selected Polarion."
"You have to pay around 50-60 euros per user."
"It is a little expensive. We are in Brazil, and for us, it is a little expensive."
"The licensing is based on metrics and is tailored to customer's needs."
"The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
"They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
"The tool is expensive."
"I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."
"The cost of the solution should not be more than $50,000 annually."
"I would rate the cost as five out of ten."
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Top Industries

By visitors reading reviews
Manufacturing Company
25%
Computer Software Company
15%
Healthcare Company
7%
Financial Services Firm
4%
Financial Services Firm
16%
Manufacturing Company
12%
Government
9%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Polarion ALM?
I also recently suggested that CMS consider incorporating generative artificial intelligence into the system. This could greatly enhance requirement checking, improve form, content, and clarity, an...
What is your primary use case for Polarion ALM?
We use Polarion ALM for software development, including requirements management, testing, change requests, and task tracking. We set up the environment by configuring items and reports based on use...
What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
It's a bit costly currently. Efforts are being made to explore cost-benefit measures for investing in it.
What needs improvement with ServiceNow Strategic Portfolio Management?
There is always scope for improvement. As of now, making the product more cost-beneficial would help more organizations consider investing in it.
 

Also Known As

No data available
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Engineering Ingegneria Informatica, IBS AG, Zumtobel Group
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Polarion ALM vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: January 2025.
841,004 professionals have used our research since 2012.