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Polarion ALM vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Polarion ALM
Ranking in Enterprise Agile Planning Tools
6th
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
21
Ranking in other categories
Application Lifecycle Management (ALM) Suites (6th)
ServiceNow Strategic Portfo...
Ranking in Enterprise Agile Planning Tools
5th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
33
Ranking in other categories
Project Portfolio Management (1st)
 

Mindshare comparison

As of April 2025, in the Enterprise Agile Planning Tools category, the mindshare of Polarion ALM is 4.0%, up from 3.0% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 5.9%, up from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Agile Planning Tools
 

Featured Reviews

Dina Bindi - PeerSpot reviewer
Provides traceability and compliance with high flexibility
It's extremely flexible. Configuring items is straightforward and doesn't require involving the supplier each time. We find the requirement management, test management, documentation, and dashboards very effective. However, we don't use DevOps-related features, such as integration with tools like SVN or Git, because we use Azure DevOps. The aspects related to requirements, testing, changes, tasks, and agile methodology are excellent, which is why we've been using it for a long time.
Srinivasa Neelapu - PeerSpot reviewer
Strategies and goals are aligned with demands and partners, making it a strategic approach for the enterprise but the finance part needs improvement
SPM is definitely strong for project management, but its finance capabilities are not as robust. While there is a separate Financial Management product, it would be beneficial to have more out-of-the-box support for finance integrations within SPM. I’m not suggesting replacing systems like SAP for finance, but there should be better support for financial integrations. Currently, connecting to SaaS solutions is complicated, and getting into detailed financial calculations is challenging. Forecasting is manageable, but handling actual financials is not as straightforward. The finance area needs improvement, specifically making finance application integrations easier. Generic finance capabilities should be more user-friendly and integrated into SPM. Although they have started this journey, it hasn’t been fully released yet. There seems to be a roadmap, and once complete, it will be very useful. Additionally, incorporating a Q&A feature for entire strategies or project demands and enhancing text analytics within SPM would be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool's most valuable feature is its browser experience. I rate its traceability feature a ten out of ten. From the initial stage to the release, you can manage everything through a single point."
"It meets with everybody's needs without having to grab plugins."
"Polarion ALM delivers both document views and table views simultaneously and organizes configurations according to norms and standards."
"It is a very stable solution."
"Scalability is good...The integration is quite good."
"You can see the work ticket and you can circulate that within the teams. You can define your flows, customize according to your needs, and you can create dashboards and create the reports according to your needs."
"It's extremely flexible. Configuring items is straightforward and doesn't require involving the supplier each time. We find the requirement management, test management, documentation, and dashboards very effective."
"The most valuable feature is the function of the ALM system."
"The product is quite convenient and user-friendly."
"The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided."
"The performance is good."
"The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete."
"ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."
"As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira."
"The most valuable feature of ServiceNow Strategic Portfolio Management is its end-to-end processes, which enable us to manage strategies from start to finish. It covers idea management to implementation and beyond. Real-time analytics in ServiceNow SPM significantly supports our operational decision-making processes."
"The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it."
 

Cons

"The planning and task management aspects of the solution were not that easy."
"We use PTC Windchill, and Polarion ALM doesn't have native integration, so we had to purchase the connector to integrate it with Polarion ALM. We still haven't implemented it."
"The solution's editing capabilities need improvement."
"The system’s technology is not the most current, leading to missing features that are common in web-based applications."
"The configuration aspect of the solution is not easy. A person needs a lot of programming knowledge in order to successfully handle the job."
"As Polarion ALM is a development-oriented tool, easy support or easy access is provided by default, but if I want to use detailed features, I need to write the script, particularly the VM script, and this is its area for improvement. I want Polarion ALM to have a graphical user interface that doesn't need scripting. In the next release of the tool, I'd like for it to not require scripting and programming because needing to run script language is time-consuming."
"Technical support needs some improvement."
"The solution can be improved by making it more user-friendly, and a server-based application rather than client based."
"When we import a really big project with a lot of tasks on it, we face some issues with dependencies. The links between tasks are not working very well. There is definitely room for improvement there. Microsoft Project, in my opinion, is the best option for such a use case."
"The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex."
"The product does not give us the freedom to capture all the instances, test cases, and evidence."
"It could be more user-friendly."
"I would like to see some artificial intelligence incorporated into the management functions."
"The interface isn't user-friendly."
"The interface is cluttered with a lot of names and areas. It may not be user friendly enough for a first timer."
"ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit."
 

Pricing and Cost Advice

"The license model is okay for large companies but would be quite expensive for smaller enterprises."
"You have to pay around 50-60 euros per user."
"The solution is expensive."
"It is an expensive product."
"Our license for Polarion ALM is yearly. And it's not the cheapest tool that we've looked at. So if we had made our decision purely based on the licensing cost, we wouldn't have selected Polarion."
"If the pricing would come down and it was more affordable then we wouldn't have to switch."
"Software for medical devices is always expensive."
"I would rate the cost as five out of ten."
"The cost of the solution should not be more than $50,000 annually."
"They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
"The pricing is negotiable based on the contract and licensing perspective."
"We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
"The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
"It is a little expensive. We are in Brazil, and for us, it is a little expensive."
"The solution is expensive."
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Top Industries

By visitors reading reviews
Manufacturing Company
26%
Computer Software Company
15%
Healthcare Company
7%
Financial Services Firm
4%
Financial Services Firm
16%
Manufacturing Company
12%
Government
9%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Polarion ALM?
Polarion ALM ( /categories/application-lifecycle-management-alm-suites ) could see improvements in performance and scalability. The system’s technology is not the most current, leading to missing f...
What is your primary use case for Polarion ALM?
Polarion ALM ( /products/polarion-alm-reviews ) is a tool that delivers both document views and table views simultaneously. It organizes configurations according to norms and standards, making it s...
What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
It's a bit costly currently. Efforts are being made to explore cost-benefit measures for investing in it.
What needs improvement with ServiceNow Strategic Portfolio Management?
There is always scope for improvement. As of now, making the product more cost-beneficial would help more organizations consider investing in it.
 

Also Known As

No data available
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Engineering Ingegneria Informatica, IBS AG, Zumtobel Group
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Polarion ALM vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: March 2025.
845,040 professionals have used our research since 2012.