Polycom RealPresence Clariti vs Webex comparison

Poly and Cisco are both solutions in the Virtual Meetings category. Poly is ranked #12 with an average rating of 8.5, while Cisco is ranked #2 with an average rating of 8.0. Poly holds a 1.5% mindshare in VM, compared to Cisco’s 18.4% mindshare. Additionally, 100% of Poly users are willing to recommend the solution, compared to 86% of Cisco users who would recommend it.

Polycom RealPresence Clariti

Read 5 Polycom RealPresence Clariti reviews

222 Views
119 Comparison Views

100% willing to recommend

Webex

Read 124 Webex reviews

3,208 Views
1,404 Comparison Views

86% willing to recommend

Polycom RealPresence Clariti

Webex

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

Webex and Polycom RealPresence Clariti are competitors in the video conferencing and collaboration space. Webex has the upper hand in pricing and ease of use, appealing to cost-sensitive businesses, while Polycom RealPresence Clariti leads in feature set for those prioritizing functionality.

Features: Webex includes advanced meeting scheduling, screen sharing, and seamless integration with other Cisco products. Polycom RealPresence Clariti brings robust video conferencing optimized for diverse environments with high-quality voice and video clarity and enhanced interoperability with varied systems.

Room for Improvement: Webex could improve integration with non-Cisco products, user interface customization options, and scalability for larger enterprises. Polycom RealPresence Clariti might focus on reducing costs, streamline deployment processes, and enhance ease of use for less technical users.

Ease of Deployment and Customer Service: Webex offers a straightforward deployment process bolstered by strong cloud solutions and ample online resources, making it ideal for ease of use. Polycom RealPresence Clariti adapts to on-premises, cloud, or hybrid environments and offers comprehensive customer service, especially for large-scale implementations.

Pricing and ROI: Webex tends to provide a more competitive and scalable pricing model with a focus on budget-friendly options and quicker ROI. Polycom RealPresence Clariti justifies its higher setup costs with a long-term return on investment emphasizing superior quality and features, valuable for businesses with specific communication needs.

To learn more, read our detailed Polycom RealPresence Clariti vs. Webex Report (Updated: April 2025).

Buyer's Guide

Polycom RealPresence Clariti vs. Webex

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Polycom RealPresence Clariti

Ranking in Virtual Meetings

12th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Webex

Ranking in Virtual Meetings

2nd

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

124

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Virtual Meetings category, the mindshare of Polycom RealPresence Clariti is 1.5%, up from 1.4% compared to the previous year. The mindshare of Webex is 18.4%, up from 15.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Sreejith Thulasidas

Senior Engineer - UC - Service and Solutions Deployment at FVC

Provides video calling facilities with good video and audio clarity

Polycom RealPresence Clariti is very bad when moving towards the cloud. I think that Microsoft Teams and Zoom have already taken over the market. Polycom is currently looking into more end devices than server components and infrastructure. A cloud version would have been better, but that will not be feasible for Polycom now. It would have been helpful to have a cloud version during the migration stages, but now the time has gone. As a company, it's better for Polycom to look into the video conferencing devices rather than the infrastructure. Earlier, one of the advantages was that the infrastructure was very much open, and it was easy to integrate the tool with other platforms like Cisco. That is not the scenario now, and Polycom should concentrate on the endpoint hardware devices.

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AlexandruCioruta

Senior manager at Ernst & Young

Used to conduct online third-party client meetings or third-party vendor meetings

The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable."

"It's on-prem, which is great."

"It does a good job of integrating with other software."

"Some proprietary Polycom features include speaker tracking, acoustic fencing, noise cancellation, active noise cancellation, and noise cancellation AI."

"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."

"The most valuable feature of Webex is if you are using the Cisco hardware it is simple to integrate. Additionally, it can integrate well with mobile devices."

"The camera moves in tandem with the person who is using it to communicate with the other participants."

"The product's most valuable feature is its ability to integrate with multiple products."

"The ability to join by phone is the most valuable feature. I also think that it's much simpler to use and it's a Cisco product so I think it's the industry standard."

"I am completely satisfied with the tech support."

"During Cisco training sessions, I found Webex effective in improving productivity. I benefited from the training. However, I can't speak for others using Webex for daily work or jobs."

"The transcripts from Webex calls get delivered to the inbox five minutes after the call. However, out of 20 people on a call, maybe only one person bothers to read through the entire transcript, which can be lengthy for an hour-long call."

"In terms of stability, the solution is reliable."

More Webex pros

Cons

"Polycom RealPresence Clariti is very bad when moving towards the cloud."

"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."

"The customer needs this platform to be a little bit more customized."

"Could have a wider range of use cases."

"The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls."

"I do not like emojis."

"There could be a feature available to record the meetings."

"Webex's stability could be improved. It crashes very often. The user interface could also be improved to be more modern because it looks outdated."

"The product's user interface is an area with shortcomings, making it an area where improvements are required."

"The pricing could be improved."

"Webex could improve the performance."

"An opportunity they could benefit from would be a version that includes meeting transcription. I usually use a third-party product to do transcription."

"The GUI of Webex should be improved. The connectivity for putting people inside the meetings or entering meetings is to be improved."

More Webex cons

Pricing and Cost Advice

"Polycom RealPresence Clariti is definitely more expensive than others in the market because of its high quality."

"There is a subscription needed to use this solution and we pay approximately $5,000 per year."

"Webex is expensive, especially compared to Zoom or Google."

"The tool's licensing is expensive, but it should be cheaper."

"The price of Webex is in the middle range compared to the market."

"The pricing of this solution is fine and I am satisfied with it."

"There are licenses for business to use the solution but for end-users, there is not."

"I am using the free version of Webex."

"I rate the product price a five on a scale of one to ten, where one is high price, and ten is low price."

More Webex pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Educational Organization

79%

Computer Software Company

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with Polycom RealPresence Clariti?

They are discontinuing the product and they are moving over to Pexip. The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls. That's our big...

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What is your primary use case for Polycom RealPresence Clariti?

We use it both nationally and internationally with our partners, however, it's used in a closed environment.

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What advice do you have for others considering Polycom RealPresence Clariti?

I would recommend it, however, it depends on the environment. We have a lot of users but not a lot of usage, so the price model is really good for that environment. Overall, I would give it a nine ...

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What do you like most about Webex?

Webex improved our overall team collaboration.

See all answers

What is your experience regarding pricing and costs for Webex?

The tool is expensive. It costs approximately $6000 per year. The vendor must work on the pricing. $3500 to $4500 would be more reasonable. Webex is much more expensive than the other brands.

See all answers

What needs improvement with Webex?

The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.

See all answers

Comparisons

Cisco TelePresence vs Polycom RealPresence Clariti

Compared 61% of the time

Cisco Meeting Server vs Polycom RealPresence Clariti

Compared 39% of the time

More Polycom RealPresence Clariti Competitors

Skype for Business vs Webex

Compared 31% of the time

Zoom vs Webex

Compared 17% of the time

Cisco Meeting Server vs Webex

Compared 16% of the time

Adobe Connect vs Webex

Compared 11% of the time

TeamViewer vs Webex

Compared 10% of the time

More Webex Competitors

Product Reports

Buyer's Guide

Virtual Meetings

April 2025

Download Polycom RealPresence Clariti product report

Buyer's Guide

Webex

March 2025

Download Webex product report

Also Known As

RealPresence Clariti, Clariti

Cisco Spark

Overview

RealPresence Clariti is simple, powerful, cloud-ready collaboration infrastructure software for businesses of all sizes that connects people with HD voice, video, content and web collaboration.

Poly

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Cisco

Sample Customers

Baptist Health Corbin, North Carolina Central University

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Buyer's Guide

Polycom RealPresence Clariti vs. Webex

April 2025

Free Report: Polycom RealPresence Clariti vs. Webex

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