Polycom RealPresence Clariti vs Zoom comparison

Poly and Zoom Video Communications are both solutions in the Virtual Meetings category. Poly is ranked #12 with an average rating of 8.5, while Zoom Video Communications is ranked #1 with an average rating of 8.3. Poly holds a 1.5% mindshare in VM, compared to Zoom Video Communications’s 11.1% mindshare. Additionally, 100% of Poly users are willing to recommend the solution, compared to 94% of Zoom Video Communications users who would recommend it.

Polycom RealPresence Clariti

Read 5 Polycom RealPresence Clariti reviews

222 Views
119 Comparison Views

100% willing to recommend

Zoom

Read 210 Zoom reviews

5,977 Views
1,083 Comparison Views

94% willing to recommend

Polycom RealPresence Clariti

Zoom

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Executive SummaryUpdated on Feb 3, 2025

Zoom and Polycom RealPresence Clariti are competing products within the video conferencing market. Zoom holds an advantage with competitive pricing and reliable support, while Polycom RealPresence Clariti stands out with robust features that justify its higher cost.

Features: Zoom offers high-definition video conferencing, seamless integration with various platforms, and strong screen-sharing capabilities. Polycom RealPresence Clariti supports advanced conferencing equipment, ensures secure network adaptability, and is scalable for large enterprises.

Room for Improvement: Zoom could enhance its security features and add more enterprise-specific functionalities. Better native support for hardware integration might also benefit Zoom users. Polycom RealPresence Clariti could improve its user interface for better ease of use and simplify the setup process to reduce complexity. Providing more flexible pricing options may make it more accessible to smaller businesses.

Ease of Deployment and Customer Service: Polycom RealPresence Clariti requires a more intricate setup but provides extensive support during deployment. Zoom is known for its simplicity and quick cloud-based deployment, backed by widely accessible customer support.

Pricing and ROI: Zoom offers lower initial setup costs and a faster return on investment, appealing to businesses seeking cost-effective solutions. Polycom RealPresence Clariti demands a higher initial investment but promises long-term benefits for organizations needing advanced functionalities.

To learn more, read our detailed Polycom RealPresence Clariti vs. Zoom Report (Updated: April 2025).

Buyer's Guide

Polycom RealPresence Clariti vs. Zoom

April 2025

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Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Polycom RealPresence Clariti

Ranking in Virtual Meetings

12th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Zoom

Ranking in Virtual Meetings

1st

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

210

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Virtual Meetings category, the mindshare of Polycom RealPresence Clariti is 1.5%, up from 1.4% compared to the previous year. The mindshare of Zoom is 11.1%, down from 14.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Sreejith Thulasidas

Senior Engineer - UC - Service and Solutions Deployment at FVC

Provides video calling facilities with good video and audio clarity

Polycom RealPresence Clariti is very bad when moving towards the cloud. I think that Microsoft Teams and Zoom have already taken over the market. Polycom is currently looking into more end devices than server components and infrastructure. A cloud version would have been better, but that will not be feasible for Polycom now. It would have been helpful to have a cloud version during the migration stages, but now the time has gone. As a company, it's better for Polycom to look into the video conferencing devices rather than the infrastructure. Earlier, one of the advantages was that the infrastructure was very much open, and it was easy to integrate the tool with other platforms like Cisco. That is not the scenario now, and Polycom should concentrate on the endpoint hardware devices.

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Kallol Chaudhuri

Principal Consultant at Oracle

Helped us tremendously in collaborating with each other and getting our work done and offers the breakout rooms feature.

We are a team located across various locations. Not in the same geographic location. We are distributed. And it's not possible to physically travel and meet people. Sometimes it's simply not possible. But Zoom has helped us tremendously in collaborating with each other and getting our work done. Without Zoom, it would have been very, very difficult. The breakout rooms feature is also helpful. For example, I have a meeting attended by hundreds of people and want to create subgroups. I typically use it for different role-play scenarios during training if we are trying to conduct some training on presentation skills. So there's a large group, which is initially trained by an instructor. Then you get instructions that the room will be split into smaller breakout rooms. I'll give you a topic, and you'll practice in these smaller groups. That's one way I use it. So it's like a simulation of a real brainstorming session I'd have in a physical space.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable."

"It's on-prem, which is great."

"Some proprietary Polycom features include speaker tracking, acoustic fencing, noise cancellation, active noise cancellation, and noise cancellation AI."

"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."

"It does a good job of integrating with other software."

"I don't have any issues with the scalability of Zoom."

"It is a stable product."

"It's got a simple, easy-to-understand user interface."

"Whiteboard is a good feature for having a meeting in which everyone can join to type or draw, and write. If we have a brainstorming-type meeting, we can share our own ideas with the whiteboard."

"I have found Zoom to have all the functions that I need. The solution is easy to use."

"Zoom is easy to use and does not require much network bandwidth. Additionally, it does not require a lot of configuration which is very good."

"Compared to Teams, Zoom's performance and user interface are better. This is especially the case when you're doing any kind of online presentation, PowerPoint, or team demo. I think Zoom is much more user friendly."

"One of the biggest features of Zoom is its stability."

More Zoom pros

Cons

"The customer needs this platform to be a little bit more customized."

"Could have a wider range of use cases."

"Polycom RealPresence Clariti is very bad when moving towards the cloud."

"The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls."

"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."

"The solution lacks security."

"The security needs to be improved."

"The interface could be more user-friendly."

"There could be more integration options for Zoom."

"The updating feature of Zoom needs to be improved."

"I would like to see support for transferring files."

"Making Zoom Phone available in all countries is recommended. It would have been good to connect with people outside using Zoom Phone."

"If Zoom could be more secure, that would be better. Security is always a highly sensitive matter for everyone today."

More Zoom cons

Pricing and Cost Advice

"Polycom RealPresence Clariti is definitely more expensive than others in the market because of its high quality."

"The solution is affordable."

"A licensing fee is required."

"We pay a yearly licensing fee."

"I am not paying any licensing costs for the solution."

"I use the tool's free version."

"As an organization, we are paying a license fee for Zoom. Personally, I use the free version."

"I use the free version of Zoom that is available for download."

"I am using the free version of the solution. However, it has a time limit of 45 minutes for meetings. We do not have meetings longer than 45 minutes, it is fine for us."

More Zoom pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Educational Organization

92%

University

Financial Services Firm

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with Polycom RealPresence Clariti?

They are discontinuing the product and they are moving over to Pexip. The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls. That's our big...

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What is your primary use case for Polycom RealPresence Clariti?

We use it both nationally and internationally with our partners, however, it's used in a closed environment.

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What advice do you have for others considering Polycom RealPresence Clariti?

I would recommend it, however, it depends on the environment. We have a lot of users but not a lot of usage, so the price model is really good for that environment. Overall, I would give it a nine ...

See all answers

LucidChart vs LucidSpark for brainstorming sessions over Zoom

Hi @Krista Thompson - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...

See all answers

What do you like most about Zoom?

The product is scalable.

See all answers

What is your experience regarding pricing and costs for Zoom?

There is a concern about the free version's forty-five-minute limit. For education use, having more affordable access through institutions would be beneficial.

See all answers

Comparisons

Cisco TelePresence vs Polycom RealPresence Clariti

Compared 61% of the time

Cisco Meeting Server vs Polycom RealPresence Clariti

Compared 39% of the time

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Compared 31% of the time

Skype for Business vs Zoom

Compared 29% of the time

GoToMeeting vs Zoom

Compared 10% of the time

TeamViewer vs Zoom

Compared 8% of the time

ON24 Platform vs Zoom

Compared 6% of the time

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Product Reports

Buyer's Guide

Virtual Meetings

April 2025

Download Polycom RealPresence Clariti product report

Buyer's Guide

Zoom

March 2025

Download Zoom product report

Also Known As

RealPresence Clariti, Clariti

No data available

Overview

RealPresence Clariti is simple, powerful, cloud-ready collaboration infrastructure software for businesses of all sizes that connects people with HD voice, video, content and web collaboration.

Poly

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

Zoom Video Communications

Sample Customers

Baptist Health Corbin, North Carolina Central University

Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies

Buyer's Guide

Polycom RealPresence Clariti vs. Zoom

April 2025

Free Report: Polycom RealPresence Clariti vs. Zoom

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