We performed a comparison between Prometheus and ServiceNow Cloud Observability based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features of Prometheus are the many functions available. The functions are helpful for understanding the behavior of applications and infrastructure."
"The best thing about Prometheus is its integration."
"The solution helps us to scale our products and services, and it helps me by gathering those metrics."
"The most valuable features of the solution are metrics scraping capabilities and the open source community and support."
"The most valuable feature of Prometheus is the ease of pulling the metrics."
"The product has an easy-to-understand interface."
"Prometheus gives us high availability automatically."
"It is an efficient solution."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The UI is very intuitive."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The setup could be made easier for new users because it requires a bit of advance knowledge or experience."
"The interface is not particularly user-friendly and that could be improved."
"If you want to collect details of metrics, you should be able to write a query for it directly. I want the product to offer better queries for the metrics."
"The product must improve its documentation."
"When it comes to deployment, if you have no experience with something like a CI/CD pipeline, it might be a challenge."
"Its documentation could be clearer to understand."
"Its stability could be even better."
"There is a need for a more comprehensive overview of exporters, especially when dealing with many of them."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The dashboard and graphics must be improved."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
Prometheus is ranked 9th in Application Performance Monitoring (APM) and Observability with 32 reviews while ServiceNow Cloud Observability is ranked 46th in Application Performance Monitoring (APM) and Observability with 3 reviews. Prometheus is rated 8.4, while ServiceNow Cloud Observability is rated 7.4. The top reviewer of Prometheus writes "A very flexible open box that can be used vastly to do anything you need". On the other hand, the top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". Prometheus is most compared with Azure Monitor, New Relic, Dynatrace, Sentry and AWS X-Ray, whereas ServiceNow Cloud Observability is most compared with Grafana, New Relic, Dynatrace and Datadog. See our Prometheus vs. ServiceNow Cloud Observability report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.