Executive SummaryUpdated on Nov 24, 2024
PRTG Network Monitor and Splunk Infrastructure Monitoring both offer solutions in the network monitoring category. PRTG is favored by users for its affordability and simplicity, making it ideal for small to medium-sized businesses, whereas Splunk's comprehensive capabilities cater to larger enterprises despite its higher cost.
Features: PRTG Network Monitor is recognized for its quick deployment, scalability, and affordability. It is valued for its extensive monitoring capabilities, including network traffic monitoring and flexible custom sensors, which enhance user satisfaction through proactive alerting. Splunk Infrastructure Monitoring is praised for its advanced data integration and monitoring capabilities, particularly suited for large-scale infrastructures. Its log searching and analytics features are particularly noteworthy.
Room for Improvement: PRTG could benefit from enhancing its map design, user-defined templates, and SLA reports. Customers express a need for a more intuitive interface for advanced monitoring, cost-effective licensing, and new technology sensors. Splunk Infrastructure Monitoring could improve by adding security features, simplifying its interface, reducing costs, and automating processes to ease user workload.
Ease of Deployment and Customer Service: PRTG offers straightforward deployment, fitting for smaller and medium-sized businesses, though some users find its email and forum-based technical support to be slow. Splunk, while complex and designed for larger organizations, provides responsive technical support that some users consider costly and impersonal.
Pricing and ROI: PRTG Network Monitor is seen as cost-effective with flexible pricing that delivers good ROI, particularly for smaller businesses by allowing proactive issue detection and cost-effective operations. Splunk's high costs, especially for data volume licensing, pose a challenge despite the value it offers in operational efficiency and downtime prevention.
