ITRS Geneos vs Splunk Observability Cloud comparison

ITRS and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. ITRS is ranked #33 with an average rating of 5.0, while Splunk is ranked #8 with an average rating of 8.4. ITRS holds a 1.1% mindshare in APM, compared to Splunk’s 2.2% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 95% of Splunk users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

4,305 Views
2,798 Comparison Views

96% willing to recommend

Splunk Observability Cloud

Read 73 Splunk Observability Cloud reviews

7,605 Views
4,183 Comparison Views

95% willing to recommend

ITRS Geneos

Splunk Observability Cloud

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Executive SummaryUpdated on Dec 28, 2025

ITRS Geneos and Splunk Observability Cloud are major competitors in the field of real-time monitoring and observability solutions. Splunk holds a slight advantage due to its broader cloud-native capabilities and powerful AI integration.

Features: ITRS Geneos offers comprehensive real-time monitoring with minimal resource usage, flexible customization through plugins, and is a go-to in financial services due to its excellent plug-ins for this industry. Splunk Observability Cloud, on the other hand, excels in end-to-end tracing, cloud-native application support, and features strong visualization and alerting mechanisms. Splunk's standout feature is its AI-powered data analysis, which enhances monitoring efficiency.

Room for Improvement: ITRS Geneos needs to improve its historical reporting capabilities, integration with cloud-native environments, and ease of setup. Enhancing its documentation and mobile access will significantly benefit users. Splunk Observability Cloud could refine its pricing structure, improve integrations, and simplify its user interface, as some users find its search and aggregation functions could be more efficient.

Ease of Deployment and Customer Service: ITRS Geneos is better suited for on-premises environments with direct customer support, despite a complex deployment process. Splunk Observability Cloud is versatile, handling various deployment scenarios and offering extensive cloud support. Both provide robust customer service; ITRS is praised for its direct approach, while Splunk's broad support network caters to its wide-ranging features.

Pricing and ROI: ITRS Geneos is seen as costly but effective, particularly valued in high-stakes environments like finance. Splunk’s pricing can be prohibitive due to its data volume-based model, potentially affecting ROI. However, both offer operational efficiencies and reliability. Pricing should be weighed against the specific needs and scales of usage to determine investment value.

To learn more, read our detailed ITRS Geneos vs. Splunk Observability Cloud Report (Updated: December 2025).

Buyer's Guide

ITRS Geneos vs. Splunk Observability Cloud

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

33rd

Ranking in Network Monitoring Software

68th

Ranking in IT Infrastructure Monitoring

45th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk Observability Cloud

Ranking in Application Performance Monitoring (APM) and Observability

8th

Ranking in Network Monitoring Software

6th

Ranking in IT Infrastructure Monitoring

7th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Cloud Monitoring Software (6th), Container Management (6th), Digital Experience Monitoring (DEM) (2nd)

Mindshare comparison

As of January 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 1.1%, down from 1.3% compared to the previous year. The mindshare of Splunk Observability Cloud is 2.2%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Splunk Observability Cloud	2.2%
ITRS Geneos	1.1%
Other	96.7%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

Taiwo Ige

IT Operations Engineer at ABC Supply Co. Inc.

Alerting improves incident response across teams and enables faster awareness before customer impact

Splunk Observability Cloud could be improved in terms of integrations with more technical add-ons, such as Zoom. Although they have one with Zoom, it's not available in the cloud, so having that feature would be beneficial. Essentially, Splunk should continue expanding to create easier ways to ingest logs from different products. The out-of-the-box customizable dashboards in Splunk Observability Cloud are very effective in showcasing IT performance to business leaders. However, there are aspects that could be improved, such as linking dashboards to one another. While IT leaders may not drill down, it's crucial to create levels of dashboards for technical users to find root causes, making it effective for stakeholders.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option."

"Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue."

"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."

"Tons of default modules which are available out of the box"

"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable."

"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses."

"The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow us to filter out things that certain groups don't want to see, while allowing them to see other things. It's a great real-time monitoring solution. And you can draw graphs immediately, right from the Active Console, whether they're current graphs or historical graphs."

"I always appreciate Geneos's stability and ease of use."

More ITRS Geneos pros

"The feature of Splunk Observability Cloud that I prefer most is the easy deployment on the cloud."

"The most beneficial aspect of Splunk APM is the ATM, which is the map displaying the inbound and outbound relationships of the microservices, as well as the traffic between these dependencies. This feature provides us with valuable insights and helps us understand the interactions between different microservices."

"The initial setup was straightforward. We didn't find it to be too complex."

"The tool's stability is great."

"The features are pretty much ready out of the box."

"The most valuable features are troubleshooting and optimizing application performance."

"The most valuable feature in this solution is the log searching."

"Splunk Infrastructure Monitoring provided our customers with visibility into their overall infrastructure."

More Splunk Observability Cloud pros

Cons

"At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."

"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."

"Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated."

"We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time."

"It needs to be easier to configure, especially with the JMX plugins."

"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."

"There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for."

"I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages."

More ITRS Geneos cons

"The solution's machine learning deployment is hard and should be made user-friendly."

"The out-of-the-box customizable dashboards in Splunk Observability Cloud are very effective in showcasing IT performance to business leaders. However, there are aspects that could be improved, such as linking dashboards to one another."

"Splunk Infrastructure Monitoring's data analytics can be improved by including suggestions for various types of continuous monitoring."

"We still use Splunk Enterprise licensing. A lot of the newer features go into Splunk Cloud before Enterprise. We're not looking to switch our licensing over, so we're falling behind on the newer features."

"In Splunk Observability Cloud, I notice room for improvement in synthetic monitoring. It does not provide output based on server names."

"The solution should have more sensors regarding fiber intelligence for security measures."

"Splunk Observability Cloud could be improved in terms of integrations with more technical add-ons, such as Zoom."

"The product collects a lot of data but it does not assure that it collects all of it."

More Splunk Observability Cloud cons

Pricing and Cost Advice

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

"I can say it's not that cheap because the licensing is a little bit costly"

"You will get the best price if you get a single global deal."

"Pricing and licensing is based on the requirements."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

More ITRS Geneos pricing and cost advice

"Splunk has been fairly expensive, but it has been predictable."

"Splunk's infrastructure monitoring costs can be high because our billing is based on data volume measured in terabytes, rather than the number of devices being monitored."

"Splunk Observability Cloud is expensive."

"Splunk offers a 14-day free trial and after that, we have to pay but the cost is reasonable."

"Splunk APM is expensive."

"Splunk APM is a very cost-efficient solution."

"Splunk Infrastructure Monitoring is an expensive solution."

"It is expensive."

More Splunk Observability Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

71%

Computer Software Company

Construction Company

University

Financial Services Firm

13%

Computer Software Company

11%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	10
Large Enterprise	46

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

See all answers

What do you like most about SignalFx?

The most valuable feature is dashboard creation.

See all answers

What needs improvement with SignalFx?

Regarding dashboard customization, while Splunk has many dashboard building options, customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and pr...

See all answers

What is your primary use case for SignalFx?

The solution involves observability in general, such as Application Performance Monitoring, and generally addresses digital applications, web applications, sites, and mobile applications. I worked ...

See all answers

Comparisons

Dynatrace vs ITRS Geneos

Compared 18% of the time

Splunk AppDynamics vs ITRS Geneos

Compared 10% of the time

Grafana vs ITRS Geneos

Compared 10% of the time

Datadog vs ITRS Geneos

Compared 7% of the time

BMC TrueSight vs ITRS Geneos

Compared 2% of the time

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Sentry vs Splunk Observability Cloud

Compared 3% of the time

Observe vs Splunk Observability Cloud

Compared 3% of the time

Honeycomb Enterprise vs Splunk Observability Cloud

Compared 3% of the time

Cribl vs Splunk Observability Cloud

Compared 3% of the time

SigNoz vs Splunk Observability Cloud

Compared 3% of the time

More Splunk Observability Cloud Competitors

Product Reports

Buyer's Guide

ITRS Geneos

December 2025

Download ITRS Geneos product report

Buyer's Guide

Splunk Observability Cloud

December 2025

Download Splunk Observability Cloud product report

Also Known As

Geneos

Splunk Infrastructure Monitoring, Splunk Real User Monitoring (RUM), Splunk Synthetic Monitoring

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Splunk Observability Cloud offers sophisticated log searching, data integration, and customizable dashboards. With rapid deployment and ease of use, this cloud service enhances monitoring capabilities across IT infrastructures for comprehensive end-to-end visibility.

Focused on enhancing performance management and security, Splunk Observability Cloud supports environments through its data visualization and analysis tools. Users appreciate its robust application performance monitoring and troubleshooting insights. However, improvements in integrations, interface customization, scalability, and automation are needed. Users find value in its capabilities for infrastructure and network monitoring, as well as log analytics, albeit cost considerations and better documentation are desired. Enhancements in real-time monitoring and network protection are also noted as areas for development.

What are the key features?

Log Searching: Efficiently search and analyze logs from various sources.
Data Integration: Seamlessly integrate with multiple environments.
Dashboard Customization: Tailor dashboards to specific monitoring needs.
Monitoring Capabilities: Provides comprehensive insights into application performance.
Security Features: Analyze and address security threats across systems.
Visualization Tools: Enhance data analysis and system performance optimization.

Why consider this for ROI?

Comprehensive Visibility: Gain complete insights into IT infrastructure.
Performance Optimization: Improve overall system performance and efficiency.
Rapid Deployment: Quick setup to meet organization demands swiftly.
Enhanced Security: Strengthen security measures through detailed analytics.

In industries, Splunk Observability Cloud is implemented for security management by analyzing logs from detection systems, offering real-time alerts and troubleshooting for cloud-native applications. It is leveraged for machine data analysis, improving infrastructure visibility and supporting network and application performance management efforts.

Splunk

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara

Buyer's Guide

ITRS Geneos vs. Splunk Observability Cloud

December 2025

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