ITRS Geneos vs Splunk Observability Cloud comparison

ITRS and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. ITRS is ranked #29 with an average rating of 7.0, while Splunk is ranked #11 with an average rating of 8.6. ITRS holds a 1.4% mindshare in APM, compared to Splunk’s 1.0% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 94% of Splunk users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

3,532 Views
2,001 Comparison Views

96% willing to recommend

Splunk Observability Cloud

Read 50 Splunk Observability Cloud reviews

1,960 Views
1,163 Comparison Views

94% willing to recommend

ITRS Geneos

Splunk Observability Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 6, 2025

ITRS Geneos and Splunk Observability Cloud are both leaders in the real-time monitoring category. While Geneos excels in financial sector-specific features, Splunk holds an edge with cloud integration and comprehensive analytics.

Features: ITRS Geneos offers real-time monitoring, customizable dashboards, and integrates well with existing scripts for financial systems. Splunk Observability Cloud supports seamless integration across cloud platforms, enables advanced analytics for data from multiple sources, and provides intuitive visual dashboards.

Room for Improvement: Users of ITRS Geneos seek enhancements in cloud integration, historical data analysis, and dashboard flexibility. Splunk Observability Cloud users note its high cost, complex initial setup, and desire for simplified microservices scaling.

Ease of Deployment and Customer Service: ITRS Geneos is primarily an on-premises solution known for its strong customer service, though it has a steep initial learning curve. Splunk Observability Cloud is versatile with diverse deployments, praised for its customer service but requires a thorough deployment process due to its complexity.

Pricing and ROI: ITRS Geneos is expensive yet valuable for its feature-rich monitoring, notably in reducing downtime. Splunk Observability Cloud, while costly, offers a flexible licensing model with perceived ROI in handling large-scale environments efficiently.

To learn more, read our detailed ITRS Geneos vs. Splunk Observability Cloud Report (Updated: April 2025).

Buyer's Guide

ITRS Geneos vs. Splunk Observability Cloud

April 2025

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

29th

Ranking in IT Infrastructure Monitoring

31st

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (46th)

Splunk Observability Cloud

Ranking in Application Performance Monitoring (APM) and Observability

11th

Ranking in IT Infrastructure Monitoring

9th

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Cloud Monitoring Software (9th), Container Management (8th)

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 1.4%, up from 1.3% compared to the previous year. The mindshare of Splunk Observability Cloud is 1.0%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

Lakshmi Padaga

Java Developer at U.S. Bank

Collaborates performance metrics with log data to pinpoint the exact cause of issues and offers error detection

Splunk APM is a robust tool with many capabilities. There are always areas for potential improvement to enhance its functionality and user experience. For Splunk APM, there could be simplified navigation, like streamlining the user interface to make navigation more intuitive for our users, especially those new to APM, which can enhance usability. We can provide more customization options for dashboards and visualizations to help users tailor the platform to their specific needs. There could be more integration capabilities with a wider range of third-party tools and platforms would also be beneficial. By focusing on these areas, Splunk APM can enhance its value proposition, improve user satisfaction, and better meet the evolving needs of organizations monitoring their application performance.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."

"The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE)."

"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."

"It's a very powerful application monitoring tool across the industry. Many free, open-source tools are available. There are also paid tools, but ITRS Geneos is a real-time application monitoring tool where the user can monitor, self-configure, and manage alerts through their console."

"This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules."

"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."

"One of the most valuable features of ITRS Geneos is the active time feature that helps with the trading applications that I support."

"ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers."

More ITRS Geneos pros

"Splunk Infrastructure Monitoring provided our customers with visibility into their overall infrastructure."

"The vibrant dashboards are valuable."

"The solution's service map feature allows us to have a holistic overview and to see quickly where the issues are."

"The company has many systems that the customer is paying to access. Splunk APM issued via AppDynamics helps find problems in the feed. It reduces the risk of supervising all the devices. I can supervise the flow and simulate the conditions of the repository across several dashboards to show what's happening at the moment."

"The tool is efficient in collecting, monitoring and evaluating logs."

"It is a good tool. It allows you to set alerts for application and infrastructure monitoring, and it allows you to create dashboards."

"The alerts are the most valuable feature."

"It is very easy to monitor multiple cloud environments. It's like a single pane of glass for us. We can use it to monitor our on-prem and both of our cloud environments as opposed to having different tools for each environment. It makes it all come together in one tool."

More Splunk Observability Cloud pros

Cons

"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."

"They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome."

"Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs."

"Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated."

"It needs to be easier to configure, especially with the JMX plugins."

"We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time."

"The deployment method for upgrading is a bit tricky. It takes a little bit of manual effort. If that could be a bit more automated, it would help us a lot."

"The main feature that needs work is the Dashboard designer."

More ITRS Geneos cons

"In the next release, I would like to see more integration with other solutions."

"There are some predefined metrics.......we may want to create customized metrics."

"Splunk isn't an ideal tool for application performance management due to the extensive setup required."

"The clustering part of indexes can be more refined."

"They can improve the flow system and the keyword language. It has predefined keywords, but they can be improved."

"It would be useful if they provided some help pages. If you don't know too much about the tool, there should be more documentation readily available. It would be useful if they had a help button embedded in the solution so you could ask questions and get answers."

"There are always areas for potential improvement to enhance its functionality and user experience."

"One thing I recently ran into was that the logs on the server most often get Gzipped after they have been rotated. We found that we were not monitoring some of the things, so we had to go back and pull them in. Right now, it pulls one at a time, untars it, or unzips it, so I cannot look at the entire history. There can be an improvement in that area."

More Splunk Observability Cloud cons

Pricing and Cost Advice

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"You will get the best price if you get a single global deal."

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

"The pricing seems reasonable. We're happy enough with it."

More ITRS Geneos pricing and cost advice

"Licensing cost is the biggest argument I get from those divesting from Splunk. There are those within our organization who say we are going to go to other tools since Splunk is too expensive."

"Splunk offers a 14-day free trial and after that, we have to pay but the cost is reasonable."

"The pricing is based on several factors, including the scale of deployment."

"It is expensive."

"Splunk's infrastructure monitoring costs can be high because our billing is based on data volume measured in terabytes, rather than the number of devices being monitored."

"This is an expensive solution."

"Splunk has been fairly expensive, but it has been predictable."

"The product is a bit expensive considering the competition but the company may negotiate the price."

More Splunk Observability Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

76%

Computer Software Company

University

Construction Company

Financial Services Firm

18%

Computer Software Company

15%

Retailer

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ITRS Geneos?

I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.

See all answers

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What do you like most about SignalFx?

The most valuable feature is dashboard creation.

See all answers

What needs improvement with SignalFx?

There is room for improvement in the alerting system, which is complicated and has less documentation available. We sometimes encountered issues in setting up alerts. The custom detector could be m...

See all answers

What is your primary use case for SignalFx?

The main purpose of using Splunk APM is to optimize our application. We use Splunk APM primarily to understand how the application works, how it uses resources, and its response time in connection ...

See all answers

Comparisons

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Compared 24% of the time

Splunk AppDynamics vs ITRS Geneos

Compared 16% of the time

Grafana vs ITRS Geneos

Compared 13% of the time

Prometheus Group vs ITRS Geneos

Compared 9% of the time

Elastic Observability vs ITRS Geneos

Compared 2% of the time

More ITRS Geneos Competitors

Observe vs Splunk Observability Cloud

Compared 20% of the time

Splunk ITSI (IT Service Intelligence) vs Splunk Observability Cloud

Compared 7% of the time

Dynatrace vs Splunk Observability Cloud

Compared 6% of the time

Amazon CloudWatch vs Splunk Observability Cloud

Compared 4% of the time

Rancher Labs vs Splunk Observability Cloud

Compared 4% of the time

More Splunk Observability Cloud Competitors

Product Reports

Buyer's Guide

ITRS Geneos

April 2025

Download ITRS Geneos product report

Buyer's Guide

Splunk Observability Cloud

March 2025

Download Splunk Observability Cloud product report

Also Known As

Geneos

Splunk Infrastructure Monitoring

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Splunk Observability Cloud combines log search, data integration, and dashboards for seamless monitoring, enhancing infrastructure visibility and security. Its cloud integration and scalability support diverse environments, improving operational efficiency.

Splunk Observability Cloud offers comprehensive monitoring tools with user-friendly interfaces, enabling end-to-end infrastructure visibility. Its real-time alerting and predictive capabilities enhance security monitoring, while centralized dashboards provide cross-platform visibility. Users benefit from fast data integration and extensive insights into application performance. Despite its advantages, improvements could be made in integration with other tools, data reliability, scalability, and cost management. Users face challenges in configuration complexity and require better automation and endpoint protection features. Enhancing AI integration, alerts, and adaptation for high-throughput services could further improve usability.

What are the key features of Splunk Observability Cloud?

Log Search: Efficiently search and analyze log data for enhanced insights.
Data Integration: Fast integration across platforms for comprehensive visibility.
Custom Dashboards: Powerful and adaptable dashboards for real-time monitoring.
Cloud Integration: Seamless integration with cloud services for scalable solutions.
Application Performance Monitoring: Advanced tools for improving application performance.

What benefits and ROI should be expected?

Infrastructure Monitoring: Improved visibility and monitoring across infrastructure components.
Operational Efficiency: Enhancements in data analysis lead to efficient operations.
Business Resilience: Supports adaptability and swift responses to changing needs.
Security Management: Enhances threat identification and response through real-time alerts.
Compliance Support: Aids in meeting compliance and auditing requirements effectively.

In industries like finance and healthcare, Splunk Observability Cloud is implemented for application performance monitoring and infrastructure metrics. Its ability to track incidents and analyze machine data benefits network infrastructure, while distributed tracing and log analysis aid in tackling security threats. Organizations often integrate it for compliance and auditing purposes, enhancing visibility into network traffic and optimizing performance.

Splunk

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara

Buyer's Guide

ITRS Geneos vs. Splunk Observability Cloud

April 2025

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