We performed a comparison between Qualys VMDR and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is the connection of threat intelligence information with identified vulnerabilities, which means you can prioritize vulnerabilities according to actual attacks."
"It's a good product. After the scan our internet works well. It scans our security posture."
"Qualys VM's most valuable feature is automatic detection."
"The most valuable features are vulnerability detection and the scanning capability to enable identification of vulnerabilities across our network."
"The most valuable feature is automation."
"Great web application security for scanning."
"The process of defining and discovering scans is organized efficiently."
"The solution shows us classic categories, including high, medium, and low risks. It also shows critical items, and that gives us the advantage of prioritizing things."
"There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities."
"Very good incident management, chain management and problem management features."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"Simplicity of Change Manager."
"Everything about the schema, including the design of ServiceNow, is great."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"Change management is most valuable."
"If you stick to the out-of-the-box solution, it's an easy setup."
"I would like to see more accuracy in detections, better reporting capabilities, and better dashboard download capabilities."
"The disadvantage of working with Qualys is that the graphical interface is quite outdated."
"The reporting in this solution can be improved."
"It is more expensive vs. other products on the market."
"If anything, I would like to see the user interface modernized a bit more."
"It's too early for me to say if there is any room for improvement since we're in the first couple of months of using this solution."
"Qualys should improve their customer experience. They need to improve the tech support experience and the turnaround time."
"They're still evolving their platform in terms of reporting capabilities."
"I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."
"Complexities in the organization made the initial deployment complex."
"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."
"Creating service catalog forms could be made easier."
"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task."
"Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential."
"It's too complicated and there are too many options."
"Needs additional software titles and easier normalization."
Qualys VMDR is ranked 4th in IT Asset Management with 77 reviews while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. Qualys VMDR is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of Qualys VMDR writes "Good visibility but expensive and needs better support". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Qualys VMDR is most compared with Tenable Nessus, Tenable Security Center, Rapid7 InsightVM, Microsoft Defender Vulnerability Management and Tenable Vulnerability Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Qualys VMDR vs. ServiceNow report.
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