SAP CRM vs Vtiger CRM comparison

SAP and Vtiger are both solutions in the CRM category. SAP is ranked #4 with an average rating of 7.8, while Vtiger is ranked #34 with an average rating of 7.0. SAP holds a 11.3% mindshare in CRM, compared to Vtiger’s 0.6% mindshare. Additionally, 83% of SAP users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

SAP CRM

Read 43 SAP CRM reviews

3,709 Views
3,230 Comparison Views

83% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

375 Views
162 Comparison Views

100% willing to recommend

SAP CRM

Vtiger CRM

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Executive SummaryUpdated on Dec 19, 2024

SAP CRM and Vtiger CRM are competing in the CRM market. Vtiger CRM has the upper hand in adaptability and learning curve, while SAP CRM is stronger in integration capabilities.

Features: SAP CRM offers advanced integration with other SAP solutions, strong analytics, and a comprehensive range of functionalities for large enterprises. Vtiger CRM focuses on quick deployment with collaborative tools and customization options, making it suitable for small to medium businesses.

Ease of Deployment and Customer Service: SAP CRM's deployment is complex, requiring technical expertise and integration with existing SAP infrastructure. Vtiger CRM provides a straightforward cloud-based deployment with accessible and responsive support channels.

Pricing and ROI: SAP CRM has a higher setup cost due to its enterprise-level offerings but can achieve significant ROI through its extensive analytics capabilities. Vtiger CRM offers a lower cost of entry, appealing to budget-conscious businesses with satisfactory ROI from its efficient feature set.

To learn more, read our detailed SAP CRM vs. Vtiger CRM Report (Updated: February 2025).

Buyer's Guide

SAP CRM vs. Vtiger CRM

February 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SAP CRM

Ranking in CRM

4th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Local Government CRM (2nd), Marketing Management (4th)

Vtiger CRM

Ranking in CRM

34th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Sales Force Automation (11th)

Mindshare comparison

As of March 2025, in the CRM category, the mindshare of SAP CRM is 11.3%, up from 10.3% compared to the previous year. The mindshare of Vtiger CRM is 0.6%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

GodfreyNoel

Distribution Cordinator at Unilever Inc.

Excellent user experience with ease of use and reliable technical support

When SAP CRM does the maintenance, it can take a long time, which can impact business continuity because we have to wait for the maintenance team to finish their work. Maybe if SAP could establish how you can access the tool using a cloud-based environment that would be virtualization, that would be better.

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Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One of the main things is that the reports are very customizable. It is very easy and user-friendly to customize the reports the way the user wants. They can see the reports as per their expectations and change them accordingly."

"The most important factor for recommending SAP CRM is its integration with the core SAP platform. Globally, most enterprises are using SAP as an ERP platform to manage their key business functions. SAP CRM has out-of-the-box integration with the core SAP platform. You can integrate your pre-sales and post-sales into the single platform on the SAP CRM very easily, and you can extend that CRM to your customers who can actually see what is happening to their orders—such as whether it is dispatched or not dispatched or at what stage it is—simply by logging onto the CRM platform."

"The flexibility to design the portal and customize it according to the needs of the clients is valuable. The integration with SAP ERP is also valuable."

"The stability is good."

"The platform is highly scalable."

"SAP CRM is very fast, providing accurate information and good results."

"We like that this solution has made our whole accounting function paperless."

"Its scalability is good."

More SAP CRM pros

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

"The most valuable feature of Vtiger CRM is automation."

Cons

"There is a lot of missing data and data latency issues between the different modules of SAP CRM, which creates a lot of problems."

"As SAP CRM is still in its pilot version in my company, and my team is still experimenting on it, there's little room for exploration, but its setup is not as straightforward, so this could be an area for improvement."

"The implementation and integrations could be better. After we went into the production environment, we had some issues. Most of them were with the ERP integration. Many other issues were around the client's integrations between the ERP and CRM platforms. It could be more user-friendly. It wasn't very user-friendly initially, but now it's easier for them to use. Now, the users can use that platform better than at the beginning. We would like to see reports with more analytic features and artificial intelligence in the next release. For example, show more metrics and KPIs and more dynamic dashboards. Because the platform has some models, but it's not easy to use. It's a little complex."

"I think what needs to be improved is the solution for Brazil's organization."

"SAP CRM could improve by making the solution more current, it is out of date. There are no more updates for SAP CRM."

"It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to navigate and easier to use."

"The solution needs more flexible customization, tender request, and they need to think about some of the localization aspects."

"SAP CRM should create a more user-friendly graphical user interface (GUI)."

More SAP CRM cons

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

Pricing and Cost Advice

"SAP CRM is not suitable for smaller businesses because it is expensive. The larger businesses would be able to handle the cost."

"SAP CRM is an expensive product."

"The pricing from SAP is good but it takes time to realize the investment."

"There is a license required to use SAP CRM."

"SAP CRM is an expensive solution and is the most challenging aspect of the solution."

"The product is costly."

"The licensing model for SAP CRM is customer-based."

"SAP CRM costs approximately a couple of thousand a month."

More SAP CRM pricing and cost advice

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

"We are using the free open-source version of Vtiger CRM."

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Manufacturing Company

Government

Financial Services Firm

Educational Organization

69%

Real Estate/Law Firm

Computer Software Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

See all answers

What is your experience regarding pricing and costs for SAP CRM?

Every user needs to have a license.

See all answers

What needs improvement with SAP CRM?

One area for improvement is the security model, especially regarding records management retention and the audit and legal holds. Since we're in the middle of a cloud digital transformation, it's es...

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What do you like most about Vtiger CRM?

The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex.

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What is your experience regarding pricing and costs for Vtiger CRM?

The pricing, compared to other solutions, is very good. The price doesn't change when you add users. It's a flat fee, and that's attractive. Especially in South Africa, when you're working in Rand,...

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What needs improvement with Vtiger CRM?

See all answers

Comparisons

Microsoft Dynamics CRM vs SAP CRM

Compared 33% of the time

Salesforce Sales Cloud vs SAP CRM

Compared 26% of the time

Zoho CRM vs SAP CRM

Compared 11% of the time

Siebel CRM vs SAP CRM

Compared 11% of the time

Oracle CRM vs SAP CRM

Compared 9% of the time

More SAP CRM Competitors

Odoo vs Vtiger CRM

Compared 66% of the time

Microsoft Dynamics CRM vs Vtiger CRM

Compared 34% of the time

More Vtiger CRM Competitors

Product Reports

Buyer's Guide

SAP CRM

March 2025

Download SAP CRM product report

Buyer's Guide

CRM

February 2025

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Also Known As

No data available

Vtiger Sales CRM

Overview

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

SAP

vtiger CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.

Vtiger

Sample Customers

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

SAP CRM vs. Vtiger CRM

February 2025

Free Report: SAP CRM vs. Vtiger CRM

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