SAP CRM vs Vtiger CRM comparison

SAP and Vtiger are both solutions in the CRM category. SAP is ranked #4 with an average rating of 7.9, while Vtiger is ranked #36 with an average rating of 7.0. SAP holds a 12.7% mindshare in CRM, compared to Vtiger’s 0.4% mindshare. Additionally, 83% of SAP users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

SAP CRM

Read 43 SAP CRM reviews

3,779 Views
3,197 Comparison Views

83% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

349 Views
144 Comparison Views

100% willing to recommend

SAP CRM

Vtiger CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

SAP CRM and Vtiger CRM are competing in the CRM market. Vtiger CRM has the upper hand in adaptability and learning curve, while SAP CRM is stronger in integration capabilities.

Features: SAP CRM offers advanced integration with other SAP solutions, strong analytics, and a comprehensive range of functionalities for large enterprises. Vtiger CRM focuses on quick deployment with collaborative tools and customization options, making it suitable for small to medium businesses.

Ease of Deployment and Customer Service: SAP CRM's deployment is complex, requiring technical expertise and integration with existing SAP infrastructure. Vtiger CRM provides a straightforward cloud-based deployment with accessible and responsive support channels.

Pricing and ROI: SAP CRM has a higher setup cost due to its enterprise-level offerings but can achieve significant ROI through its extensive analytics capabilities. Vtiger CRM offers a lower cost of entry, appealing to budget-conscious businesses with satisfactory ROI from its efficient feature set.

To learn more, read our detailed SAP CRM vs. Vtiger CRM Report (Updated: December 2024).

Buyer's Guide

SAP CRM vs. Vtiger CRM

December 2024

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Helped 824,067 peers since 2012

Categories and Ranking

SAP CRM

Ranking in CRM

4th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Local Government CRM (2nd), Marketing Management (4th)

Vtiger CRM

Ranking in CRM

36th

Average Rating

7.6

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Sales Force Automation (11th)

Mindshare comparison

As of December 2024, in the CRM category, the mindshare of SAP CRM is 12.7%, up from 9.4% compared to the previous year. The mindshare of Vtiger CRM is 0.4%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Shreyas K M S

Systems Architect at NetApp

It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling

Setting up SAP CRM is straightforward. I rate it eight out of 10 for ease of setup. SAP provides all the tools and techniques were available from the vendor. However, the integration portion is a lot of work and requires some functional consultants. It takes some effort to customize the program and rewrite it to align with our business standards, but the initial implementation is straightforward. We didn't face any challenges here. Total deployment for this project took around eight or nine months, including development, testing, and validation. After deployment, the administration is fairly simple. We have to take care of the licensing part and forecast data growth for the next three or four months. We have the tools and people available for operations as well as vendor support. If we have complex issues, we can raise a ticket to the vendor and get it sorted.

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Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup of SAP CRM was simple."

"The user interface is excellent."

"The platform is highly scalable."

"It was comfortable setting up the tool."

"We like that this solution has made our whole accounting function paperless."

"One of the main things is that the reports are very customizable. It is very easy and user-friendly to customize the reports the way the user wants. They can see the reports as per their expectations and change them accordingly."

"It provides innovative ideas for implementation."

"What I found most valuable in SAP CRM is its multitenancy, and you can use it from your website, SMS, and even social media, and it's all integrated, so my company is trying to leverage on all of those."

More SAP CRM pros

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

"The most valuable feature of Vtiger CRM is automation."

Cons

"The solution needs more flexible customization, tender request, and they need to think about some of the localization aspects."

"In the future, machine learning and artificial intelligence functionality need to be included."

"SAP must provide a demo system for the customers."

"They have recently updated their user interface but they should continue to improve upon it in the future. Additionally, overall performance or speed of response times could be better."

"I think what needs to be improved is the solution for Brazil's organization."

"SAP CRM could improve in the area of user-friendliness. It would help if you had an engineer to do the administration. The migration is complex when moving from the old version to the latest version."

"It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to navigate and easier to use."

"The product is very expensive."

More SAP CRM cons

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

Pricing and Cost Advice

"SAP CRM is an expensive product."

"Every user needs to have a license."

"SAP CRM is not suitable for smaller businesses because it is expensive. The larger businesses would be able to handle the cost."

"SAP CRM offers a free trial for anyone wanting to test the product before purchasing it."

"The pricing from SAP is good but it takes time to realize the investment."

"SAP CRM costs approximately a couple of thousand a month."

"As for the product licensing, we pay an annual fee. It's important to consider setup costs and licensing based on your organization's budget and needs."

"The product is expensive."

More SAP CRM pricing and cost advice

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

"We are using the free open-source version of Vtiger CRM."

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Top Industries

By visitors reading reviews

Computer Software Company

11%

Manufacturing Company

10%

Government

Educational Organization

78%

Real Estate/Law Firm

Logistics Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

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What is your experience regarding pricing and costs for SAP CRM?

Every user needs to have a license.

See all answers

What needs improvement with SAP CRM?

One area for improvement is the security model, especially regarding records management retention and the audit and legal holds. Since we're in the middle of a cloud digital transformation, it's es...

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What do you like most about Vtiger CRM?

The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex.

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What is your experience regarding pricing and costs for Vtiger CRM?

The pricing, compared to other solutions, is very good. The price doesn't change when you add users. It's a flat fee, and that's attractive. Especially in South Africa, when you're working in Rand,...

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What needs improvement with Vtiger CRM?

See all answers

Comparisons

Microsoft Dynamics CRM vs SAP CRM

Compared 33% of the time

Salesforce Sales Cloud vs SAP CRM

Compared 28% of the time

Siebel CRM vs SAP CRM

Compared 11% of the time

Zoho CRM vs SAP CRM

Compared 10% of the time

Oracle CRM vs SAP CRM

Compared 9% of the time

More SAP CRM Competitors

Odoo vs Vtiger CRM

Compared 100% of the time

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Product Reports

Buyer's Guide

SAP CRM

November 2024

Download SAP CRM product report

Buyer's Guide

CRM

November 2024

Download Vtiger CRM product report

Also Known As

No data available

Vtiger Sales CRM

Learn More

SAP

Vtiger

Overview

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

vtiger CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.

Sample Customers

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

SAP CRM vs. Vtiger CRM

December 2024

Free Report: SAP CRM vs. Vtiger CRM

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