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ServiceNow Orchestration vs WorkflowGen comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

ServiceNow Orchestration
Ranking in Process Automation
12th
Average Rating
8.2
Number of Reviews
14
Ranking in other categories
No ranking in other categories
WorkflowGen
Ranking in Process Automation
39th
Average Rating
7.6
Number of Reviews
3
Ranking in other categories
Business Process Design (28th), Business Process Management (BPM) (53rd), Rapid Application Development Software (37th), Low-Code Development Platforms (34th)
 

Mindshare comparison

As of November 2024, in the Process Automation category, the mindshare of ServiceNow Orchestration is 5.0%, up from 4.3% compared to the previous year. The mindshare of WorkflowGen is 0.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

ShaheenKapery - PeerSpot reviewer
May 24, 2024
Easy to integrate, stable solution and incredibly good customer service
It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.
CO
May 16, 2019
Good for automatically triggering workflows, but needs to be more customizable
We use this product for many different reasons related to our business We use it a lot for creating workflows to transfer materials between plants, which is a signature part of what we do. The most valuable feature is the ability to automatically trigger the workflow. This solution needs to be…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution effectively automates business processes."
"The data visualization is good."
"There are a lot of ready to use orchestration custom packs."
"Great with IT processes and business processes."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"It has competitive AI capabilities."
"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"We use it a lot for creating workflows to transfer materials between plants, which is a signature part of what we do."
 

Cons

"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"I would like a user experience module to be added."
"The deployment requires awareness among the project staff."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."
"There can be gaps in integration."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
"It is a highly complex platform to work on."
"This solution needs to be more customizable."
 

Pricing and Cost Advice

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"It is not very expensive."
"In terms of price, this solution is at the higher end of what you'll find."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"Pricing is custom to every customer."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"The solution is costly and orchestrations are very expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
14%
Manufacturing Company
8%
Government
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
What needs improvement with ServiceNow Orchestration?
There is a lot of complexity in the platform, but that comes with the scalability. It is a highly complex platform to work on. There are changes in their workflow technology, and the flow technolog...
Ask a question
Earn 20 points
 

Overview

 

Sample Customers

experian, BEACHBODY, HealthPartners, Banosoft
Comcast, Deloitte, Mitsui & Co Ltd, Sanofi Pasteur, Textron, XL Group. WorkflowGen accelerates business process adaptability in 70 countries for 500+ organizations and 1,000,000 users.
Find out what your peers are saying about ServiceNow Orchestration vs. WorkflowGen and other solutions. Updated: October 2024.
815,129 professionals have used our research since 2012.