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ServiceNow Orchestration vs WorkflowGen comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
No sentiment score available
WorkflowGen excels in prompt, effective customer service with quick response times and expert support, leading to high customer satisfaction.
 

Room For Improvement

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No sentiment score available
WorkflowGen needs a more intuitive design, fewer bugs, better customization, improved support, easier learning, and comprehensive documentation.
 

Scalability Issues

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WorkflowGen is scalable and customizable, supports high-volume transactions, and consistently performs well, though advanced configurations may need technical expertise.
 

Setup Cost

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WorkflowGen provides competitive, flexible pricing based on users and features, offering scalable workflow solutions for businesses of all sizes.
 

Stability Issues

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WorkflowGen efficiently manages complex workflows, scales well, and is praised for its robustness, reliability, and minimal downtime.
 

Valuable Features

No sentiment score available
No sentiment score available
WorkflowGen boosts productivity and efficiency with powerful automation, a customizable form builder, integration options, scalability, and robust reporting tools.
 

Categories and Ranking

ServiceNow Orchestration
Ranking in Process Automation
12th
Average Rating
8.2
Reviews Sentiment
6.0
Number of Reviews
14
Ranking in other categories
No ranking in other categories
WorkflowGen
Ranking in Process Automation
39th
Average Rating
7.6
Number of Reviews
3
Ranking in other categories
Business Process Design (28th), Business Process Management (BPM) (53rd), Rapid Application Development Software (37th), Low-Code Development Platforms (34th)
 

Mindshare comparison

As of November 2024, in the Process Automation category, the mindshare of ServiceNow Orchestration is 5.0%, up from 4.3% compared to the previous year. The mindshare of WorkflowGen is 0.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

ShaheenKapery - PeerSpot reviewer
Easy to integrate, stable solution and incredibly good customer service
It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.
CO
Good for automatically triggering workflows, but needs to be more customizable
We use this product for many different reasons related to our business We use it a lot for creating workflows to transfer materials between plants, which is a signature part of what we do. The most valuable feature is the ability to automatically trigger the workflow. This solution needs to be…
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816,723 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
14%
Manufacturing Company
8%
Government
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
What needs improvement with ServiceNow Orchestration?
There is a lot of complexity in the platform, but that comes with the scalability. It is a highly complex platform to work on. There are changes in their workflow technology, and the flow technolog...
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Overview

 

Sample Customers

experian, BEACHBODY, HealthPartners, Banosoft
Comcast, Deloitte, Mitsui & Co Ltd, Sanofi Pasteur, Textron, XL Group. WorkflowGen accelerates business process adaptability in 70 countries for 500+ organizations and 1,000,000 users.
Find out what your peers are saying about ServiceNow Orchestration vs. WorkflowGen and other solutions. Updated: October 2024.
816,723 professionals have used our research since 2012.