ServiceNow Orchestration vs WorkflowGen comparison

ServiceNow and WorkflowGen are both solutions in the Process Automation category. ServiceNow is ranked #11 with an average rating of 8.3, while WorkflowGen is ranked #40. ServiceNow holds a 4.1% mindshare in PA, compared to WorkflowGen’s 0.2% mindshare. Additionally, 92% of ServiceNow users are willing to recommend the solution, compared to 100% of WorkflowGen users who would recommend it.

ServiceNow Orchestration

Read 16 ServiceNow Orchestration reviews

2,130 Views
1,563 Comparison Views

92% willing to recommend

WorkflowGen

Read 3 WorkflowGen reviews

98 Views
73 Comparison Views

100% willing to recommend

ServiceNow Orchestration

WorkflowGen

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

WorkflowGen and ServiceNow Orchestration are competing products in workflow and process automation. WorkflowGen offers favorable pricing and support, but ServiceNow Orchestration stands out with its superior features, justifying its cost.

Features: WorkflowGen offers flexibility, allowing for the creation of customizable workflows without heavy technical skills. It supports user-friendly design, promoting quick adoption. ServiceNow Orchestration is recognized for its extensive integration capabilities. Its robust automation features are highly effective in complex IT environments. Additionally, it provides advanced analytics for process optimization.

Ease of Deployment and Customer Service: WorkflowGen supports a straightforward deployment process, suitable for businesses with limited IT resources. Its support services are reliable. ServiceNow Orchestration requires more initial setup and technical expertise, but it has comprehensive customer assistance for large-scale implementations. It is tailored for large enterprises needing robust support.

Pricing and ROI: WorkflowGen is noted for lower setup costs and quick ROI, ideal for smaller organizations or companies new to workflow automation. There is cost-effectiveness in its solutions. ServiceNow Orchestration, while having higher initial costs, promises significant long-term benefits with advanced features. Its solutions appeal to larger enterprises seeking comprehensive automation solutions.

To learn more, read our detailed ServiceNow Orchestration vs. WorkflowGen Report (Updated: March 2025).

Buyer's Guide

ServiceNow Orchestration vs. WorkflowGen

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Orchestration

Ranking in Process Automation

11th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

WorkflowGen

Ranking in Process Automation

40th

Average Rating

7.6

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Business Process Design (28th), Business Process Management (BPM) (54th), Rapid Application Development Software (37th), Low-Code Development Platforms (33rd)

Mindshare comparison

As of April 2025, in the Process Automation category, the mindshare of ServiceNow Orchestration is 4.1%, down from 4.3% compared to the previous year. The mindshare of WorkflowGen is 0.2%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

ShaheenKapery

Solutions Architect at Altron

Easy to integrate, stable solution and incredibly good customer service

It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

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Christopher Odonoghue

SAP Solution Lead at Johnson & Johnson

Good for automatically triggering workflows, but needs to be more customizable

We use this product for many different reasons related to our business We use it a lot for creating workflows to transfer materials between plants, which is a signature part of what we do. The most valuable feature is the ability to automatically trigger the workflow. This solution needs to be…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."

"It's probably the best product out there."

"There are a lot of ready to use orchestration custom packs."

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

"It is a very stable product, highly affordable."

"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."

"The iTerm suite is also crucial for visibility and optimization."

"It's scalable."

More ServiceNow Orchestration pros

"We use it a lot for creating workflows to transfer materials between plants, which is a signature part of what we do."

Cons

"We cannot perform GUI automation using the tool."

"There can be gaps in integration."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

"It is a highly complex platform to work on."

"From my space, the only thing that I can say is the spinning up with Google Cloud Services."

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

More ServiceNow Orchestration cons

"This solution needs to be more customizable."

Pricing and Cost Advice

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"It is not very expensive."

"In terms of price, this solution is at the higher end of what you'll find."

"The solution is costly and orchestrations are very expensive."

"Pricing is custom to every customer."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

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Top Industries

By visitors reading reviews

Financial Services Firm

21%

Computer Software Company

13%

Manufacturing Company

Insurance Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

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What is your experience regarding pricing and costs for ServiceNow Orchestration?

Pricing is custom to every customer.

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What needs improvement with ServiceNow Orchestration?

I remember last time I said there is no need for improvement. It's fine. Due to the limited scope, I cannot comment further. However, it should be integrated with AI and messaging or chatting featu...

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Compared 4% of the time

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Product Reports

Buyer's Guide

ServiceNow Orchestration

March 2025

Download ServiceNow Orchestration product report

Buyer's Guide

Business Process Design

March 2025

Download WorkflowGen product report

Overview

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Immediately accelerate business process adaptability with fluid workflow automation. Use the WorkflowGen .NET workflow software's low code environment to maximize the efficiency of process designers and developers.

Automate any type of human and system-based enterprise process within a battle-tested infrastructure.

Customize and integrate your workflow apps to meet your requirements in a highly configurable environment.

Engage process participants with a full-featured workflow portal, native mobile apps, and email approvals, or through seamless integration with your own web apps.

Leverage a solution used by Fortune 500 companies for worldwide business-critical applications.

WorkflowGen

Sample Customers

experian, BEACHBODY, HealthPartners, Banosoft

Comcast, Deloitte, Mitsui & Co Ltd, Sanofi Pasteur, Textron, XL Group. WorkflowGen accelerates business process adaptability in 70 countries for 500+ organizations and 1,000,000 users.

Buyer's Guide

ServiceNow Orchestration vs. WorkflowGen

March 2025

Free Report: ServiceNow Orchestration vs. WorkflowGen

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