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ServiceNow Orchestration vs WorkflowGen comparison

ServiceNow and WorkflowGen are both solutions in the Process Automation category. ServiceNow is ranked #11 with an average rating of 8.7, while WorkflowGen is ranked #40. ServiceNow holds a 4.0% mindshare in PA, compared to WorkflowGen’s 0.2% mindshare. Additionally, 92% of ServiceNow users are willing to recommend the solution, compared to 100% of WorkflowGen users who would recommend it.
ServiceNow Orchestration
Read 15 ServiceNow Orchestration reviews
  • 2,206 Views
  • 1,589 Comparison Views
92% willing to recommend
WorkflowGen
Read 3 WorkflowGen reviews
  • 92 Views
  • 76 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

WorkflowGen and ServiceNow Orchestration are competing products in workflow and process automation. WorkflowGen offers favorable pricing and support, but ServiceNow Orchestration stands out with its superior features, justifying its cost.

Features: WorkflowGen offers flexibility, allowing for the creation of customizable workflows without heavy technical skills. It supports user-friendly design, promoting quick adoption. ServiceNow Orchestration is recognized for its extensive integration capabilities. Its robust automation features are highly effective in complex IT environments. Additionally, it provides advanced analytics for process optimization.

Ease of Deployment and Customer Service: WorkflowGen supports a straightforward deployment process, suitable for businesses with limited IT resources. Its support services are reliable. ServiceNow Orchestration requires more initial setup and technical expertise, but it has comprehensive customer assistance for large-scale implementations. It is tailored for large enterprises needing robust support.

Pricing and ROI: WorkflowGen is noted for lower setup costs and quick ROI, ideal for smaller organizations or companies new to workflow automation. There is cost-effectiveness in its solutions. ServiceNow Orchestration, while having higher initial costs, promises significant long-term benefits with advanced features. Its solutions appeal to larger enterprises seeking comprehensive automation solutions.

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To learn more, read our detailed ServiceNow Orchestration vs. WorkflowGen Report (Updated: January 2025).
Buyer's Guide
ServiceNow Orchestration vs. WorkflowGen
January 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Orchestration
Ranking in Process Automation
11th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
15
Ranking in other categories
No ranking in other categories
WorkflowGen
Ranking in Process Automation
40th
Average Rating
7.6
Reviews Sentiment
6.6
Number of Reviews
3
Ranking in other categories
Business Process Design (28th), Business Process Management (BPM) (53rd), Rapid Application Development Software (37th), Low-Code Development Platforms (34th)
 

Mindshare comparison

As of February 2025, in the Process Automation category, the mindshare of ServiceNow Orchestration is 4.0%, down from 4.3% compared to the previous year. The mindshare of WorkflowGen is 0.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

Dinesh Kumar Raghu - PeerSpot reviewer
Fastest upgrading technology in the market currently
In each upgrade, ServiceNow is enhancing its product across various areas. They continuously improve different aspects one by one, ensuring that their service evolves with the changing needs. However, frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades. The current version fulfills everyone's requirements, and ServiceNow automatically updates annually, keeping pace with industry standards. They've been performing well, so I see no need for further upgrades, especially considering their consistent updates.
Read full review
CO
Good for automatically triggering workflows, but needs to be more customizable
We use this product for many different reasons related to our business We use it a lot for creating workflows to transfer materials between plants, which is a signature part of what we do. The most valuable feature is the ability to automatically trigger the workflow. This solution needs to be…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The iTerm suite is also crucial for visibility and optimization."
"It is a very stable product, highly affordable."
"It's scalable."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"Great with IT processes and business processes."
"It's probably the best product out there."
"The product has a flexible interface for development."
More ServiceNow Orchestration pros
"We use it a lot for creating workflows to transfer materials between plants, which is a signature part of what we do."
 

Cons

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
"We cannot perform GUI automation using the tool."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"Efficiency of some features could be improved."
"It is a highly complex platform to work on."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
More ServiceNow Orchestration cons
"This solution needs to be more customizable."
 

Pricing and Cost Advice

"The solution is costly and orchestrations are very expensive."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"It is not very expensive."
"In terms of price, this solution is at the higher end of what you'll find."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"Pricing is custom to every customer."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Computer Software Company
12%
Manufacturing Company
9%
Insurance Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
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What is your experience regarding pricing and costs for ServiceNow Orchestration?
Pricing is custom to every customer.
See all answers
What needs improvement with ServiceNow Orchestration?
I remember last time I said there is no need for improvement. It's fine. Due to the limited scope, I cannot comment further. However, it should be integrated with AI and messaging or chatting featu...
See all answers
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Compared 6% of the time
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Compared 4% of the time
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Compared 4% of the time
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No data available
 

Product Reports

Buyer's Guide
ServiceNow Orchestration
January 2025
ServiceNow Orchestration reportDownload ServiceNow Orchestration product report
Buyer's Guide
Business Process Design
February 2025
WorkflowGen reportDownload WorkflowGen product report
 

Overview

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Immediately accelerate business process adaptability with fluid workflow automation. Use the WorkflowGen .NET workflow software's low code environment to maximize the efficiency of process designers and developers.

Automate any type of human and system-based enterprise process within a battle-tested infrastructure.

Customize and integrate your workflow apps to meet your requirements in a highly configurable environment.

Engage process participants with a full-featured workflow portal, native mobile apps, and email approvals, or through seamless integration with your own web apps.

Leverage a solution used by Fortune 500 companies for worldwide business-critical applications.

WorkflowGen
 

Sample Customers

experian, BEACHBODY, HealthPartners, Banosoft
Comcast, Deloitte, Mitsui & Co Ltd, Sanofi Pasteur, Textron, XL Group. WorkflowGen accelerates business process adaptability in 70 countries for 500+ organizations and 1,000,000 users.
Buyer's Guide
ServiceNow Orchestration vs. WorkflowGen
January 2025
Free Report: ServiceNow Orchestration vs. WorkflowGen
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