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ServiceNow Security Operations vs Tenable Security Center comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.6
Reviews Sentiment
8.1
Number of Reviews
2
Ranking in other categories
Vulnerability Management (27th), Continuous Threat Exposure Management (CTEM) (6th)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
Security Incident Response (2nd), Security Orchestration Automation and Response (SOAR) (8th), Risk-Based Vulnerability Management (10th)
Tenable Security Center
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
54
Ranking in other categories
Vulnerability Management (4th), Cloud Security Posture Management (CSPM) (11th), Risk-Based Vulnerability Management (1st)
 

Featured Reviews

Israel Cavazos Landini - PeerSpot reviewer
Weekly insights and risk analysis facilitate informed security decisions
I appreciate the weekly insights Zafran provides, which include critical topics for networks and IT security, allowing us to evaluate which insights apply to our environment. The organization score feature is valuable to keep the leadership team updated on how our infrastructure fares security-wise. The applicable risk level versus base risk level feature is beneficial because prior to Zafran, we only used the base risk level, but now understand that risk depends on the asset itself. Zafran is an excellent tool.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…
OndrejKOVAC - PeerSpot reviewer
Empower clients with risk-based vulnerability management through continuous workflow and valuable insights
Tenable Security Center could improve by implementing more dynamic data displays and translating reports into European languages. This is especially relevant in Central Eastern Europe, where clients often require reports in local languages. Additionally, the licensing model could be more flexible for managed security providers, similar to a pay-as-you-go model.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Zafran is an excellent tool."
"Zafran has become an indispensable tool in our cybersecurity arsenal."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"It's stable."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"The ease of use is great."
"Reduces time to closure and closure metrics for vulnerabilities."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"It allows financial institutions to compare their vulnerability management to others in the same sector."
"We use Tenable to scan all of our environments and plugins for vulnerabilities. Tenable helps us discover network vulnerabilities to threats and piracy."
"My advice for those considering Tenable Security Center is to note the benefit of upgrading vulnerable devices."
"The most valuable features of Tenable SC are the reports and the dashboards."
"The solution is very intuitive and the dashboards are simple to use."
"We really love the Security Center dashboard. It basically performs vulnerability scanning and then outputs a vulnerability data."
"Tenable SC is good for reporting and alerting. The filtering feature is also very valuable. Its integration with multiple vendors is quite good. It can be integrated with SIEM solutions and PAM solutions such as Thycotic, which is very helpful."
"I like Tenable.sc's analytics and reporting. You can also configure your on-prem network monitors to talk to your Tenable.sc control panel."
 

Cons

"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"Report generation within ServiceNow can take some time."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"The dashboard and playbook creation will need to improve"
"I will say it's a lot slower compared to an MS scan. It takes so much longer, so the performance could definitely be worked on."
"The solution needs to improve its support. I would like to see a bird's eye view of my network architecture. I would also like to see the continuous view feature in the tool."
"The vulnerability scan does not work correctly until the access privileges are set by the system administrator."
"It's good at creating information, it's good creating dashboards, it's good at creating reports, but if you want to take that reporting metadata and put it into another tool, that is a little bit lacking."
"It could be more user-friendly for creating custom reports."
"The web application scanning area can be improved."
"Tenable's reporting engine needs improvement. It needs to be more efficient and add more features."
"For downloading reports, we have to go to the scan and then we have to go to the reports and download the Excel or CSV or PDF. I think these menus and clicks can be minimized."
 

Pricing and Cost Advice

Information not available
"It is an expensive product."
"This product is a good value for the money."
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The tool costs around 15,000 Saudi riyals monthly."
"Compared to other companies or other products it could maybe be a little bit less, but the price is okay. I would say it's not very expensive."
"I would rate the pricing a nine out of ten, where ten is expensive. It is the most expensive tool my company is using."
"It is a bit expensive. Everything is included in the license."
"The licensing costs for this solution are approximately $100,000 US, and I think that covers everything."
"It is slightly more expensive than other solutions in the same sphere."
"This solution's price is quite high."
"The price can start at €10,000 ($13,000 USD) for between 500 and 1,000 assets, and the price can climb into the millions as more assets are added."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
12%
Manufacturing Company
6%
Retailer
6%
Financial Services Firm
21%
Manufacturing Company
10%
Government
10%
Computer Software Company
8%
Educational Organization
20%
Computer Software Company
11%
Financial Services Firm
11%
Government
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
Pricing for Zafran Security is not expensive. We have a contract for five years, and the cost is lower than other too...
What needs improvement with Zafran Security?
I would like to see an integration with Check Point firewalls. It's essential for us and they are currently working o...
What is your primary use case for Zafran Security?
We use Zafran Security for threat prioritization. We establish priority to understand which risks should be patched o...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a tick...
What do you like most about Tenable SC?
The tool's dashboard and reporting capabilities match our company's needs since we are able to modify the basic view ...
What is your experience regarding pricing and costs for Tenable SC?
Tenable Security Center is quite expensive, particularly for the CEE region, causing us to lose cases due to its pric...
What needs improvement with Tenable SC?
Tenable Security Center could improve by implementing more dynamic data displays and translating reports into Europea...
 

Also Known As

No data available
No data available
Tenable.sc, Tenable Unified Security, Tenable SecurityCenter
 

Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
IBM, Sempra Energy, Microsoft, Apple, Adidas, Union Pacific
Find out what your peers are saying about ServiceNow Security Operations vs. Tenable Security Center and other solutions. Updated: March 2025.
845,406 professionals have used our research since 2012.