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Splunk ITSI (IT Service Intelligence) vs Splunk On-Call comparison

Splunk ITSI (IT Service Intelligence) and Splunk On-Call are both solutions in the IT Alerting and Incident Management category. Splunk ITSI (IT Service Intelligence) is ranked #4 with an average rating of 8.2, while Splunk On-Call is ranked #11. Splunk ITSI (IT Service Intelligence) holds a 3.9% mindshare in IMS, compared to Splunk On-Call’s 5.9% mindshare. Additionally, 97% of Splunk ITSI (IT Service Intelligence) users are willing to recommend the solution, compared to 81% of Splunk On-Call users who would recommend it.
Splunk ITSI (IT Service Int...
Read 50 Splunk ITSI (IT Service Intelligence) reviews
  • 214 Views
  • 133 Comparison Views
97% willing to recommend
Splunk On-Call
Read 10 Splunk On-Call reviews
  • 619 Views
  • 500 Comparison Views
81% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Splunk ITSI and Splunk On-Call both aim to improve IT operations management but focus on different aspects. Splunk ITSI has the upper hand in analytics and visualization, providing thorough performance insights, whereas Splunk On-Call leads in incident response efficiency due to its streamlined communication tools.

Features: Splunk ITSI offers advanced analytics, predictive insights, and built-in dashboards that enhance IT management and visualization, while supporting integration with multiple applications. Splunk On-Call prioritizes team collaboration, featuring on-call rotations, incident escalations, and a reliable alerting system to improve incident response times and team connectivity.

Room for Improvement: Splunk ITSI could benefit from simplifying its complex setup and improving its ease of use for wider adoption. Its predictive analytics can create noise if not properly configured. Splunk On-Call may enhance its reporting features and integration with more external platforms beyond existing systems. It could also streamline its interface to be more intuitive for new users, and enhance the customization options for alerts.

Ease of Deployment and Customer Service: Splunk ITSI requires a more intricate implementation process, often needing professional services due to its extensive analytics capabilities, although it provides comprehensive service insights. Splunk On-Call is easier to deploy, integrating smoothly with existing systems, and is backed by robust customer support that simplifies implementation challenges.

Pricing and ROI: Splunk ITSI involves a significant initial investment, which is justified by long-term operational efficiencies and enhanced monitoring. It promises a higher strategic value over time. Splunk On-Call, while having a more accessible cost structure, delivers quicker ROI by reducing downtime and increasing response efficiency, catering to immediate operational needs.

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To learn more, read our detailed Splunk ITSI (IT Service Intelligence) vs. Splunk On-Call Report (Updated: March 2025).
Buyer's Guide
Splunk ITSI (IT Service Intelligence) vs. Splunk On-Call
March 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk ITSI (IT Service Int...
Ranking in IT Alerting and Incident Management
4th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (10th)
Splunk On-Call
Ranking in IT Alerting and Incident Management
11th
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the IT Alerting and Incident Management category, the mindshare of Splunk ITSI (IT Service Intelligence) is 3.9%, up from 1.2% compared to the previous year. The mindshare of Splunk On-Call is 5.9%, down from 10.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management
 

Featured Reviews

Sunil K R - PeerSpot reviewer
Helps improve our incident response time, and our mean time to resolve, but visibility is limited
In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.
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Wojtek Witowski - PeerSpot reviewer
Allows us to create flexible schedules for on-call rotations
For alerts, we could choose to get a text message, app notification, or a phone call. The phone calls were very unusable, because it just read a bunch of numbers, like an ID of the alert. If there was a way to customize the phone call message, that would be great. Later, we would try to read the message, but it wasn't great at reading that. They had some sort of internal chat functionality where if we got an alert, we could write to somebody else and ask them for help, but that was super cumbersome. There could be improvements with communicating an incident or alert. Imagine you call the help desk and you say that your computer is broken and then they say, "Actually, the internet is broken, so let us forward your alerts to the network people." And the network people say, "Actually, the electricity is the problem, so let us forward it to the electricity people." Basically, you could send the alert between the support teams inside the company.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"The glass tables are very helpful."
"The solution has been stable."
"Our mean time to detect is down to five minutes."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"Alerts and episodes are valuable to me."
"The most valuable feature is event correlation, which ensures that only one ticket is generated per issue, eliminating duplicates and reducing noise from multiple alerts."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
More Splunk ITSI (IT Service Intelligence) pros
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"The most valuable feature of the solution is helpdesk escalation."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
"The alert calling feature is the best because notifications are delivered via phone messages."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
 

Cons

"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
"Splunk ITSI's UI needs to be more interactive and user-friendly."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
"When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"We have problems doing upgrades and operating alternate new versions."
More Splunk ITSI (IT Service Intelligence) cons
"Should have more YouTube webinars."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"The third-party configuration tool could be easier to use."
"There could be improvements with communicating an incident or alert."
"The solution can be improved by including a wider list of permissions."
 

Pricing and Cost Advice

"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."
"The pricing of Splunk is a bit high."
"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"
"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
"Splunk ITSI is expensive."
"Splunk ITSI is an expensive tool, and we need to purchase the utility license."
"Pricing has some room for improvement."
More Splunk ITSI (IT Service Intelligence) pricing and cost advice
"The price of the solution could be less expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Computer Software Company
14%
Government
11%
Manufacturing Company
7%
Computer Software Company
31%
Financial Services Firm
13%
Manufacturing Company
11%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
See all answers
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Splunk ITSI is expensive compared to other tools.
See all answers
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Currently, Glass tables in ITSI only display metrics related to KPIs. I proposed adding an option to show metrics related to entities. This would eliminate the need for custom SPL to achieve this f...
See all answers
Ask a question
Earn 20 points
 

Comparisons

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Compared 9% of the time
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OpsRamp vs Splunk ITSI (IT Service Intelligence)
Compared 9% of the time
Elastic Observability vs Splunk ITSI (IT Service Intelligence) Logo
Elastic Observability vs Splunk ITSI (IT Service Intelligence)
Compared 9% of the time
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Opsgenie vs Splunk On-Call Logo
Opsgenie vs Splunk On-Call
Compared 51% of the time
PagerDuty Operations Cloud vs Splunk On-Call Logo
PagerDuty Operations Cloud vs Splunk On-Call
Compared 49% of the time
More Splunk On-Call Competitors
 

Product Reports

Buyer's Guide
Splunk ITSI (IT Service Intelligence)
March 2025
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
Buyer's Guide
Splunk On-Call
March 2025
Splunk On-Call reportDownload Splunk On-Call product report
 

Also Known As

No data available
VictorOps
 

Overview

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Splunk On-Call offers seamless on-call scheduling and alert escalation with robust third-party integration, providing efficient incident management and resolution capabilities.

Splunk On-Call facilitates effective IT alert management by delivering on-call scheduling, alert escalation, and comprehensive integration with monitoring systems. The platform's capabilities include smooth third-party interactions and the transmogrifier feature, which enhances message customization. Users benefit from efficient alert notifications via phone or text, a user-friendly interface streamlining scheduling, and detailed timelines supporting root cause analysis. It is especially useful in IT environments where quick incident response and communication are critical. Users appreciate the aid in identifying responsible contacts during on-call rotations and deploying on-premises situations involving numerous team members.

What features enhance Splunk On-Call?
  • Seamless On-Call Scheduling: Organizes and simplifies duty rotations efficiently.
  • Effective Alert Escalation: Ensures critical issues reach the appropriate personnel swiftly.
  • Comprehensive Third-Party Integration: Connects easily with monitoring tools to streamline workflows.
  • Transmogrifier Feature: Customizes message content to improve communication clarity.
  • Automatic Solution Reporting: Aids in swift issue resolution through detailed reports.
  • Efficient Alert Notifications: Offers swift communication via phone and text notifications.
  • User-Friendly Interface: Simplifies management of schedules and overrides.
What benefits and ROI should users expect when utilizing Splunk On-Call?
  • Reduced Incident Response Time: Accelerates team reaction to critical alerts.
  • Enhanced Communication: Facilitates clearer and quicker interaction within teams.
  • Flexibility: Adapts to specific organizational requirements effortlessly.
  • Improved Root Cause Analysis: Provides comprehensive timelines and reports for deep dives.

Splunk On-Call is often implemented in IT departments of large organizations, where teams manage on-call operations and incident responses. Particularly beneficial in sectors requiring rapid reaction times, like tech companies or service providers, it aids developers in swiftly resolving service interruptions to maintain operational continuity and customer satisfaction.

Splunk
 

Sample Customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games
Buyer's Guide
Splunk ITSI (IT Service Intelligence) vs. Splunk On-Call
March 2025
Free Report: Splunk ITSI (IT Service Intelligence) vs. Splunk On-Call
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