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Symantec Endpoint Detection and Response vs VMware Carbon Black Endpoint comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
7.7
Symantec Endpoint Detection and Response customer service is inconsistent, with varying response times and expertise, especially since Broadcom's acquisition.
No sentiment score available
VMware Carbon Black Endpoint support is generally praised as effective and knowledgeable, but some report delays and issues with tiered support.
 

Room For Improvement

Sentiment score
3.6
Symantec EDR needs better reporting, simpler interface, improved deployment, stronger support, better scalability, affordability, and enhanced attack detection.
No sentiment score available
VMware Carbon Black Endpoint struggles with mobile support, complex UI, performance issues, inadequate reporting, and insufficient third-party integration.
 

Scalability Issues

Sentiment score
7.3
Symantec Endpoint Detection and Response is highly scalable, praised for flexibility and suitability across varying company sizes and user bases.
No sentiment score available
VMware Carbon Black Endpoint is highly scalable and adaptable for various enterprises, praised for ease of adding tenants and managing environments.
 

Stability Issues

Sentiment score
8.8
Symantec Endpoint Detection and Response is stable, reliable, frequently updated, and scores highly despite minor past issues and rare corruption reports.
Sentiment score
7.5
VMware Carbon Black Endpoint is stable, lightweight, reliable, and highly rated, though minor issues with sensors and updates occasionally occur.
 

Valuable Features

Sentiment score
8.0
Symantec Endpoint Detection and Response offers strong detection, user-friendly interface, scalability, advanced threat protection, and effective integration with antivirus.
Sentiment score
8.8
VMware Carbon Black Endpoint offers robust remote security with intuitive real-time detection, AI-driven threat response, and centralized cloud control.
 

Setup Cost

No sentiment score available
Sentiment score
3.0
VMware Carbon Black Endpoint licensing is seen as expensive and inflexible, with prices ranging from $15 to $7,000 per node.
 

Categories and Ranking

Symantec Endpoint Detection...
Ranking in Endpoint Detection and Response (EDR)
25th
Average Rating
7.6
Reviews Sentiment
7.2
Number of Reviews
30
Ranking in other categories
No ranking in other categories
VMware Carbon Black Endpoint
Ranking in Endpoint Detection and Response (EDR)
15th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
63
Ranking in other categories
Endpoint Protection Platform (EPP) (18th), Security Incident Response (1st), Ransomware Protection (4th)
 

Mindshare comparison

As of November 2024, in the Endpoint Detection and Response (EDR) category, the mindshare of Symantec Endpoint Detection and Response is 0.5%, down from 0.5% compared to the previous year. The mindshare of VMware Carbon Black Endpoint is 2.8%, down from 4.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Detection and Response (EDR)
 

Featured Reviews

YusufAhmed - PeerSpot reviewer
Easy to use and competitively priced
Honestly, the product needs to continue the way it is, and I feel that everything will be fine. I haven't had any reasons to complain about the product. The product doesn’t offer MDM functionality under its current licensing model. In the future, I want the product to offer MDM. It can allow me to manage my mobile device more efficiently and effectively. Currently, there is a need for a separate license to be added to Symantec Endpoint Detection and Response to be able to use the MDM part. If both are bundled up under the same license, the administration part can be made easier.
Durai  Singh - PeerSpot reviewer
The solution is expensive, support is poor, and it takes time to understand the product
I have worked with traditional antivirus solutions like Symantec, McAfee, Trend Micro, Kaspersky, Sophos, and F-Secure. Broadcom acquired Symantec, and Trellix acquired McAfee. The market is disturbed as other solutions are acquiring the traditional leaders. Getting support is becoming a challenge. Carbon Black provides endpoint detection and response. CrowdStrike provides vulnerability assessment and application testing features. It gives additional threat prevention to the customer. So, I prefer CrowdStrike over Carbon Black. Carbon Black and CrowdStrike provide very good market strategies.
report
Use our free recommendation engine to learn which Endpoint Detection and Response (EDR) solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
13%
Retailer
11%
Manufacturing Company
10%
Computer Software Company
15%
Financial Services Firm
10%
Government
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Symantec Endpoint Detection and Response?
I am not aware of the pricing details, as that falls under the management's responsibility.
What needs improvement with Symantec Endpoint Detection and Response?
There are several areas where Symantec Endpoint Detection and Response can improve, including shell features, web control, asset management, and device control. Specifically, the application contro...
What to choose: an endpoint antivirus, an EDR solution or both?
I can recommend Carbon Black, an award-winning next-gen anti-virus (NGAV) and endpoint detection and response (EDR) security solution. The CB Predictive Security Cloud platform combines multiple hi...
What's the difference between Carbon Black CB Response and Carbon Black CB Defense?
Carbon Black offers two different levels of Endpoint Detection and Response. One is the VM Carbon Black Cloud Endpoint Standard (CB Defense), and the other is the Carbon Black Endpoint Detection an...
What do you like most about Carbon Black CB Defense?
VMware Carbon Black Endpoint is a highly stable solution.
 

Also Known As

No data available
Carbon Black CB Defense, Bit9, Confer
 

Learn More

 

Overview

 

Sample Customers

Information Not Available
Netflix, Progress Residential, Indeed, Hologic, Gentle Giant, Samsung Research America
Find out what your peers are saying about Symantec Endpoint Detection and Response vs. VMware Carbon Black Endpoint and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.