Great support, good adaptors and easy to useThe most important thing when using it is that there is a really good community from the producers, Software AG, and the Empower platform, where you can find almost every kind of error or problem that you face. You can find a solution right there in the community. There is also typical support where you can create a ticket if you are not able to find the issue on your own. If it's something new, then they will approach you and help you in resolving it. The best features are these adapters. Software AG developed many different adapters for the usual databases, et cetera. I was not using Salesforce much. However, it's really handy that you have an adapter for these popular platforms. It's just plug-and-play. When it comes to the user interface, I'm already really used to it. I cannot say anything against it. For me, it's easy to use. When there is some issue or bug, they work on the development of that. And then, in the next release, they just fix it. I had a few situations when I faced some issues, and then I had to report them. Within the next three weeks, typically, it just gets fixed.