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Head of Platform Engineering at Ascend Group Co., Ltd.
Real User
Top 10
An enterprise-grade, privileged access management solution with a useful remote password update feature
Pros and Cons
  • "I like that you can change the password remotely."
  • "It would be better if they had a Linux version of the secret server."

What is our primary use case?

We use Delinea Secret Server for pharmacy equipment management. We use a secret vault. We use it as a temporary hold, and we use it for password rotation.

What is most valuable?

I like that you can change the password remotely.

What needs improvement?

It would be better if they had a Linux version of the secret server.

For how long have I used the solution?

I have been using Delinea Secret Server for about a year.

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Delinea Secret Server
November 2024
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What do I think about the stability of the solution?

Delinea Secret Server is a stable solution.

On a scale from one to ten, I would give stability a nine.

What do I think about the scalability of the solution?

Delinea Secret Server is very scalable. We have about 20 users using this solution.

On a scale from one to ten, I would give scalability an eight.

How was the initial setup?

The initial setup is straightforward. It took us about a day to deploy this solution.

On a scale from one to ten, I would give the initial setup an eight.

What about the implementation team?

We implemented this solution. You need a team of three professionals to deploy this solution. Two people can maintain this solution.

What was our ROI?

We have seen a return on investment.

What's my experience with pricing, setup cost, and licensing?

I would give the price a four on a scale from one to ten, with one being the cheapest and ten being the most expensive. We pay for the license on a yearly basis, and we paid for three years. It costs around 5000 a year.

What other advice do I have?

I would tell potential users to keep customization flexible using the power shell. This is a good one.

On a scale from one to ten, I would give Delinea Secret Server a nine.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1643352 - PeerSpot reviewer
Manager at a consultancy with 10,001+ employees
Real User
Quick, and simple to install, but the scalability has limitations
Pros and Cons
  • "The privileged access management, which is the Safe Access Model is the most valuable feature."
  • "Improvements are needed in session management, behavioral analytics, and the reporting segment."

What is our primary use case?

We provide Thycotic Secret Server as well as use it.

Thycotic Secret Server is used for data security.

What is most valuable?

The privileged access management, which is the Safe Access Model, is the most valuable feature.

What needs improvement?

Some of the features need improvement.

Improvements are needed in session management, behavioral analytics, and the reporting segment.

For how long have I used the solution?

I have been working with Thycotic Secret Server for three or four years.

What do I think about the stability of the solution?

For the most part, Thycotic Secret Server is stable.

What do I think about the scalability of the solution?

Thycotic Secret Server is relatively scalable. Scalability is good, but it does have its limitations. It's scalable to an extent.

How are customer service and support?

Availability of technical support has always been a concern.

Which solution did I use previously and why did I switch?

I have used several products, such as Beyond Trust, and CyberArk.

How was the initial setup?

The initial setup is straightforward.

I can't give you an estimate, as it has been a while since we had an installation, but it was straightforward.

It takes half a day to install.

We have a team of three people to maintain this solution.

What's my experience with pricing, setup cost, and licensing?

Most customers opt for a yearly license. I don't believe that I have seen anyone pays on a monthly basis.

What other advice do I have?

I would recommend this solution if it aligned with their use cases.

I would rate Thycotic Secret Server a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Delinea Secret Server
November 2024
Learn what your peers think about Delinea Secret Server. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Prashant Chhabra - PeerSpot reviewer
Technical Lead at a tech vendor with 10,001+ employees
Real User
Top 20
Used to store passwords for critical server applications
Pros and Cons
  • "Delinea Secret Server is a cost-effective solution."
  • "When Delinea upgrades the tool, it rejects our password, saying that it is not compliant and strong."

What is our primary use case?

We use the solution to store the password for critical server applications.

What is most valuable?

Our customer wanted a tool which can fulfill their requirements on a low budget. Delinea Secret Server is a cost-effective solution.

What needs improvement?

When Delinea upgrades the tool, it rejects our password, saying that it is not compliant and strong. Earlier, we used ten-character passwords which were strong and compliant. It is very difficult to change the password.

If we use a service account, most people are unsure where we use those accounts. If we reset the password to make it compliant, we are not sure what the impact will be. Either it should sync with the application automatically, or it has to inform us so that we can easily track and make it compliant with a strong password. This is the only feature that needs to be improved.

We use a mobile authenticator. Whenever we reset the account of a user who lost his password, it asks for a recovery code or key. When we generate it for the first time, it provides the recovery key. We have to save that key to reset it. If we do not save it, the end user cannot automatically change it.

He has to raise a ticket for the administrator, and the administrator has to reset it from the console side. It has to be made simple so that the end user can easily change his recovery key.

For how long have I used the solution?

I have been using Delinea Secret Server for the last three months.

What do I think about the stability of the solution?

I rate the solution’s stability a nine out of ten.

What do I think about the scalability of the solution?

Delinea Secret Server is mainly suitable for medium and large companies.

I rate the solution’s scalability a nine out of ten.

How was the initial setup?

The solution's initial setup is very simple. Recently, I upgraded the tool from 11.2 to 11.7. It's very simple to configure and upgrade the solution.

What other advice do I have?

I would recommend the solution to other users because it is easy, and the console is very comfortable.

Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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PeerSpot user
Principal Solutions Architect at a computer software company with 51-200 employees
Real User
Robust discovery engine, easy to scale, and easy to use user interface
Pros and Cons
  • "The discovery engine is really robust and flexible. It had some session management features that are better compared to some other vendors. Overall the GUI is very good and straightforward to operate compared to other solutions. For example, CyberArk and Hitachi tend to be hard to navigate."
  • "When working with larger enterprises Thycotic Secret Server becomes a little cumbersome to work with because they do not allow as much flexibility as some of the other competitors, such as CyberArk. Thycotic Secret Server could improve by being more flexible when it comes to customization, and increase the number of API integrations."

What is our primary use case?

We have used Thycotic Secret Server for some secret management and integrated it with some applications. We mainly used it for Privileged Account Discovery and the management of them.

What is most valuable?

The discovery engine is really robust and flexible. It had some session management features that are better compared to some other vendors. Overall the GUI is very good and straightforward to operate compared to other solutions. For example, CyberArk and Hitachi tend to be hard to navigate.

What needs improvement?

When working with larger enterprises Thycotic Secret Server becomes a little cumbersome to work with because they do not allow as much flexibility as some of the other competitors, such as CyberArk. Thycotic Secret Server could improve by being more flexible when it comes to customization, and increase the number of API integrations.

In an upcoming release, there should be more AI and machine learning features. Some of the competitors are leaning in this direction.

For how long have I used the solution?

I have been using Thycotic Secret Server for approximately two years.

What do I think about the stability of the solution?

There can be some stability issues when you use the video record feature. You have to be careful when you turn on the video recording features and what you want to record because the data adds up quickly. There is a performance impact to your network as well, that has to be planned for. Users think it is a fancy feature and they want to use it but you have to plan ahead of time before you use it.

What do I think about the scalability of the solution?

The solution is able to be scaled and it is not too difficult.

The last organization I implemented the solution in they have approximately 900 users using the solution.

How are customer service and support?

The technical support is good. They were able to give us support when we needed it.

Which solution did I use previously and why did I switch?

I have used other solutions, such as CyberArk and Hitachi.

How was the initial setup?

The setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

When comparing the price of Thycotic Secret Server with other solutions it is reasonable.

What other advice do I have?

My advice to those wanting to implement this solution is they should know their requirements. It is a great solution it fits your requirements. It is important to know what you need to integrate with and how.

I rate Thycotic Secret Server an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Senior System Analyst at a government with 1,001-5,000 employees
Reseller
Top 20
Provides a native user experience and highly scalable
Pros and Cons
  • "The product provides a native user experience without requiring users to install additional software or agents."
  • "An area for improvement in Delinea Secret Server is its integration with ICAP servers."

What is our primary use case?

We are selling this solution. Different customers have different use cases for it, which vary from our own. We do not use it for our organization; rather, we deploy and configure it for our customers to whom we sell it.

How has it helped my organization?

I have large-scale clients.

What is most valuable?

The most valuable feature is the user experience. The platform offers a native user experience, which means that users don't have to change their behavior or install any additional software or agents.

Moreover, Delinea manages the secrets, not the assets.

What needs improvement?

An area for improvement in Delinea Secret Server is its integration with ICAP servers. This integration would help in scanning for transfers and determining if they are one-way or not, and whether they contain values. Additionally, there is a need to enforce the copy-based policy across all secrets in the Delinea Secret Server platform, instead of having it as a personal configuration.

For how long have I used the solution?

I have been using this solution for seven years. I am currently working with the latest version.

What do I think about the stability of the solution?

I would rate stability an eight out of ten.

What do I think about the scalability of the solution?

I would rate scalability a ten out of ten.

How are customer service and support?

The customer service and support was really good. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is really easy. I would rate it a ten out of ten.

What about the implementation team?

It took one month to deploy. The process was straightforward and only one person was required to deploy the solution.

What's my experience with pricing, setup cost, and licensing?

The pricing model is within the market average. I would rate it a three out of ten, where ten is the most expensive, and zero is very cheap.

What other advice do I have?

I would advise people to use cloud-version because it has more features.

Overall, I would rate the solution a ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Consultant
Enhanced security with password rotation and access control
Pros and Cons
  • "The ease of granting access to a secret without having to share the actual password and the password rotation were the main features I found effective for password management."
  • "Cybersecurity is constantly evolving, so there will be features needed in the future."

What is our primary use case?

In my company, Delinea Secret Server was primarily used for accessing websites with credentials that were shared among the team.

How has it helped my organization?

Guaranteeing that the passwords were kept up to date and not known to the users increased the security around the solution and the infrastructure.

What is most valuable?

The ease of granting access to a secret without having to share the actual password and the password rotation were the main features I found effective for password management.

What needs improvement?

Cybersecurity is constantly evolving, so there will be features needed in the future. There is space to use AI in several aspects of the solution, however, I can't pinpoint which ones.

For how long have I used the solution?

I was using Delinea Secret Server for six years.

What do I think about the stability of the solution?

The stability of the solution was good.

What do I think about the scalability of the solution?

For small companies, the complexity of the solution may be heavy. I would recommend it for medium to large companies due to its complexity versus the rewards.

How are customer service and support?

The technical support by Delinea was good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was fairly straightforward and easy to deploy.

What about the implementation team?

I did not take part in the deployment, so I can't provide details on the implementation team.

What's my experience with pricing, setup cost, and licensing?

The pricing was fair, and maintenance or support was included in the subscription.

Which other solutions did I evaluate?

I was also looking into Keeper to compare features and see how they differ.

What other advice do I have?

I would recommend Delinea Secret Server to medium to large companies, however, for smaller ones, there are likely easier solutions to use.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
it_user386394 - PeerSpot reviewer
Security Operations at a tech company with 5,001-10,000 employees
Real User
Installation and setup is straightforward. Custom reporting and scheduling is available.

What is most valuable?

  • Ease of installation
  • Folders
  • Secret attachments
  • Custom templates and password policies
  • Custom reporting and scheduling
  • Discovery service
  • Too many great features to list here

How has it helped my organization?

  • Better adoption of PAM

What needs improvement?

Referring to Secret Server v10, we want the ability to add subfolders to the "\Personal Folders" container. We had to rename it to "\Personal Secrets" to avoid confusion. Otherwise, you can create as many top-level folders and subfolders as you like. A minor annoyance for an otherwise awesome product.

For how long have I used the solution?

I have used it for 2+ years.

What was my experience with deployment of the solution?

No issues during deployment: Get your SQL cluster deployed, check your prerequisites, run the installer. Log in and start configuring. That was really it.

What do I think about the stability of the solution?

We have not encountered any stability issues; been rock solid since production deployment.

What do I think about the scalability of the solution?

We have not encountered any scalability issues. Performance issues with a few hundred users and thousands of secrets has been negligible; running on hardware.

How are customer service and technical support?

Customer Service:

Customer service is excellent. Customer relations and tech support have both been quick to respond and knowledgeable.

Technical Support:

I rate technical support 8/10. There's always room for improvement when it comes to tech support, but compared to other big name companies, Thycotic tech support stands out among the top.

Which solution did I use previously and why did I switch?

We had another product before switching. Secret Server crushed the old solution.

How was the initial setup?

Initial setup was very straightforward compared to the competition.

What about the implementation team?

We implemented it ourselves; it was pretty straightforward.

What's my experience with pricing, setup cost, and licensing?

Look at their edition/feature comparison chart and decide which version suits you best. Note that clustering requires the Enterprise Plus edition. You're also allowed to install a lab and QA environment with your license which will help with pre-prod testing.

Which other solutions did I evaluate?

Before choosing, we looked at other vendors such as LastPass, 1Password, CyberArk, PasswordManager, PasswordState, BeyondTrust, Quest, CA, etc. In the end, the cost, features, and ease of deployment simply beat the competition.

An enterprise-class PAM system will always have complexities to deal with. However, some competitive products literally require a professional services engineer to come onsite if you want it done properly. Secret Server was comparatively easy to setup and get running on our own.

What other advice do I have?

Thycotic Secret Server is an excellent product; we're very happy with it!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Md MustafizurRahman - PeerSpot reviewer
Assistant Manager, Cyber Security at BracNet Limited
Reseller
A user-friendly Privileged Access Management (PAM) solution, but support could be better
Pros and Cons
  • "I like that it's user-friendly."
  • "Support could be better. I have heard about a lot of problems in the Bangladesh market. People are saying that there are support issues. So, Delinea should focus on support and services."

What is our primary use case?

I use Delinea Secret Server for demonstration purposes while talking to clients, for internet access management, and user monitoring.

What is most valuable?

I like that it's user-friendly.

What needs improvement?

Support could be better. I have heard about a lot of problems in the Bangladesh market. People are saying that there are support issues. So, Delinea should focus on support and services.

For how long have I used the solution?

I have been using Delinea Secret Server for one or two months.

What do I think about the stability of the solution?

Delinea Secret Server is a stable solution.

What do I think about the scalability of the solution?

Delinea Secret Server is a scalable solution.

How are customer service and support?

Technical support could be better. The support centers can't solve the issues.

On a scale from one to five, I will give technical support a two.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is straightforward. For demonstration purposes, it does not take much time. But it takes up to four months to go into production.

What other advice do I have?

I would tell potential users that they should focus on local partners with a local support team. This is becasue Delinea can't resolve the issues these days. I have seen a lot of cases in Bangladesh where the OEM can't resolve the issues. The application server is full of logs, and sometimes it needs to clear all the logs and files because it can become slow. 

On a scale from one to ten, I would give Delinea Secret Server a six.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Download our free Delinea Secret Server Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Delinea Secret Server Report and get advice and tips from experienced pros sharing their opinions.