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reviewer1536939 - PeerSpot reviewer
IT Governance, Risk & Compliance at a tech services company with 51-200 employees
Real User
Good solution for privileged access and password changing across different environments.
Pros and Cons
  • "Its most valuable feature is its main purpose - the password changing and the Heartbeat so the user has access to only their SVN and does not have access to any other. Thycotic's access privileged management tool allows you to grant access to users for a specific period of time and with specific attributes and privileges."
  • "In terms of what could be improved, the whole thing with distributed engines, et cetera, is a little bit tricky."

What is our primary use case?

We use Thycotic Secret Server for the lab environment. We have it as a vault for users and in a client project. We have set it as the users' mass login to the secret server so they have access to their SVN. It is for remote access, password changing, etc...

We use it on premise, mostly. I haven't used the cloud version, but we are discussing with the client about using the cloud deployment.

What is most valuable?

Its most valuables feature are its main purpose - the password changing and the Heartbeat so the user has access to only their SVN and does not have access to any other. Thycotic's access privileged management tool allows you to grant access to users for a specific period of time and with specific attributes and privileges.

What needs improvement?

In terms of what could be improved, the whole thing with distributed engines, et cetera, is a little bit tricky. Additionally, many clients wanted a more cloud version. I know there is a cloud version of Thycotic Secret Server, but a whole unified platform would be good, not like where you have to set up a connector with the distributed engine and then have the Thycotic Secret Server connect with all these. Making a simpler version of connecting different sites and synchronization of the groups that you already have. Then the secrets and folder templates would follow the current infrastructure pattern that the client has so you don't have to recreate new folders and secrets from scratch. In other words, more interoperability with other systems, for example if a user already has a Microsoft Azure subscription. So, the integration with Microsoft as well would be good.

For how long have I used the solution?

We have been using Thycotic Secret Server for about a year and a half.

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What do I think about the stability of the solution?

In terms of stability, I would say, yes and no. We had some issues regarding the size of the disk space, which was a Thycotic side issue. There were many log files that they couldn't delete. And then we have another issue with the service account. We have to use another service account for Thycotic, and there was a mix-up with the database. All these issues were from the Thycotic side.

We're logging the tickets and I think there will be a resolution in the future.

What do I think about the scalability of the solution?

Scalability is okay.

We use it for lab environment uses. We have about 20 users, not too many.

It takes one person to deploy in our environment.

We do have plans to increase. We have a live contract and other client requests for Thycotic, including maybe the cloud deployment. I hope it is not as tricky as on premise. Maybe it's easier, I don't know.

How was the initial setup?

The initial setup depends on the client. That's why Isaid earlier that there should be a simpler version where we connect all the different sites, et cetera. Because for client installation and deployment, you have to set up two different servers for high availability, for example, and connect another through your site connectors for the distributed engines, and the client didn't have any load balancers. So, there were many issues and the Thycotic was a little bit tricky at that moment. It wasn't just a simple solution where you set up a server and you have it up and running. 

The other thing is, and I think it's important, there is not much documentation on the internet. Besides the partner portal it would be nice if there was a blog or something that we could use. So for most cases, we have to open a ticket, either us as partners or on the client's side.

What's my experience with pricing, setup cost, and licensing?

Our license is yearly.

What other advice do I have?

Thycotic Secret Server is a good solution for what it does. We are happy for that, but maybe they can improve some features. Let's say the keystrokes function doesn't work. We have reported that to Thycotic, but they still have many improvements to do.

On a scale of one to ten, I think Thycotic Secret Server is an eight - maybe.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1349928 - PeerSpot reviewer
System Analyst at a computer software company with 5,001-10,000 employees
Real User
Secure, priced well, and has good support, but the integration could be improved
Pros and Cons
  • "The most valuable feature of this solution is that it provides us with a secure way of managing passwords."
  • "I would like to see improvement with the integration with Azure Active Directory. This would mean that we can have support on multiple platforms such as Windows, Linux, and Mac."

What is our primary use case?

I'm working in India in a private IT firm and we are working as a consultant for Thycotic, and Azure Development.

What is most valuable?

The most valuable feature of this solution is that it provides us with a secure way of managing passwords. 

I also like the integration with the Active Directory of the Windows platform. It is really good.

Thycotic has a roadmap for moving to the cloud. The cloud version is also really good.

What needs improvement?

It would be helpful to have integration with various platforms, such as Azure Active Directory on multiple platforms. Adding this type of feature can add to Password Reset Server.

I would like to see improvement with the integration with Azure Active Directory. This would mean that we can have support on multiple platforms such as Windows, Linux, and Mac.

Currently, it is a standalone application, but if it could be combined with other Thycotic products, it would be a good on-premises, as one platform. It would be altogether a very good package.

For how long have I used the solution?

I have been working with Thycotic Password Reset Server for approximately one year.

What do I think about the stability of the solution?

This solution is stable.

How are customer service and technical support?

Technical support is very good.

How was the initial setup?

The initial setup is very easy.

What's my experience with pricing, setup cost, and licensing?

They are priced quite well.

What other advice do I have?

I would rate Thycotic Password Reset Server a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Delinea Secret Server
March 2025
Learn what your peers think about Delinea Secret Server. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.
it_user1150704 - PeerSpot reviewer
Analytické a bezpečnostní nástroje IBM at ITS
Real User
Securely manages accounts and provides detailed reporting to facilitate compliance
Pros and Cons
  • "It offers the possibility of secure administration of hardware devices, as well as Linux systems administration from a Windows environment."
  • "I would like to see the shadowing of ongoing terminal sessions (Remote Desktop Mirroring)."

What is our primary use case?

This solution provides us with increased security when working with privileged accounts. It has well-arranged and detailed logging of privileged accounts. It offers the possibility of secure administration of hardware devices, as well as Linux systems administration from a Windows environment.

How has it helped my organization?

This solution has increased security when working with privileged accounts and automates changes to their passwords.

Detailed logging of privileged account activity.

What is most valuable?

The features that we have found the most valuable are:

  • Automatic password rotation to manage the security keys.
  • Alerting of abnormal use of credentials.
  • Dramatically improving our security posture.
  • Facilitating compliance with our safety standards.
  • Multiple layers of security and access management for IT admins, robust segregation of role-based duties, and military-grade AES 256 bit encryption.
  • Database clustering, load balancing, and unlimited admin mode.
  • Out-of-the-box & custom reports.

What needs improvement?

I would like to see the shadowing of ongoing terminal sessions (Remote Desktop Mirroring).

Recording of keyboards in the current Remote Desktop session would be a helpful feature.

For how long have I used the solution?

We have been using solution for about six months.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1447290 - PeerSpot reviewer
Director at a tech services company with 1-10 employees
Real User
Good surveillance and easy to set up, but needs a better commercial model and better pricing
Pros and Cons
  • "The surveillance is most valuable."
  • "I'd prefer a better commercial model that includes partners and options for consulting around it. Where I've worked with my customers, we've only been able to use their professional services, and that has been a risk and constraint."

What is most valuable?

The surveillance is most valuable.

What needs improvement?

The discovery of accounts could be improved. It is also very expensive, and its price should be lower.

I'd prefer a better commercial model that includes partners and options for consulting around it. Where I've worked with my customers, we've only been able to use their professional services, and that has been a risk and constraint.

For how long have I used the solution?

I have been working with their products for 10 years.

How are customer service and technical support?

Their technical support is all right. Some of the open-source stuff isn't supported properly, but generally, it is pretty good.

How was the initial setup?

Its initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

It is very expensive, and its price should be lower.

What other advice do I have?

I would rate Thycotic Secret Server a six out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: March 2025
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Download our free Delinea Secret Server Report and get advice and tips from experienced pros sharing their opinions.