Delinea Secret Server Reviews

The team password vault is valuable.

The customer service and support team could be improved, and the solution could be more user-friendly.

We have been using the solution for approximately two years.

The solution is stable.

The solution is scalable. Approximately 200 users are using it in our organization.

I rate customer service and support a zero out of ten. We reached out to them to solve an issue, and they hung up on us.

Negative

I was not a part of the initial setup process.

I rate the pricing six out of ten.

I rate the solution a four out of ten. The solution is good, but there is a lot of room for improvement. The UI and the customer service and support team could be improved. I advise new users to have patience with support and be careful when purchasing licenses because if they mix up their licenses, it would be challenging to get them fixed, and they may have an outage.

Delinea Secret Server is good for multi-platform support and hybrid cloud environment, it supports a mix of Linux and Windows programs.

The secret template, password rotation, and recording sessions are the most valuable.

They could improve the container platform and SPO. The cloud database technologies should be improved. The web browser isolation recording could be improved. When you do anything from the web portal, it cannot record properly. You can only record via remote desktop or secure share. But when the admin performs by web access we cannot record the session.

I have been using Delinea Secret Server for the past five years.

I have found that it is reliable. 

It is easy to scale and they support modular.

They are pretty good when it comes to basic support.  If you have questions or concerns beyond the basic support you have a fee-based professional service that takes over.

The initial setup is straightforward.

I used an in-house implementation.

The licensing costs around seventy thousand dollars annually.

I would rate Delinea Secret Server an eight out of ten.

The most common use case will be just for keeping personal passwords. There are other things that we use if for, but that is the most common use case.  

The ability to manage personal passwords is what it was built for and that is what makes it most valuable.  

The main part of the product that could be improved is the API (Application Programming Interface). The Thycotic API is not very good.  

I have been using Thycotic Secret Server for a couple of years. It could be as many as four.  

I guess this should be considered a stable solution. There has been no downtime this year.  

There are about 1200 users that are using this product at our organization. We are going to continue to use it at least for a while, but we are looking for some alternative solutions because it is not that good and there are better products available that can do what we need better. It seems to be able to scale with our user base.  

I do not have any experience with technical support because I am not the person managing the product. We do have an internal IT crew that takes care of the application and they would be the ones who would be in contact with technical support if it were necessary.  

When I came to this company, Secret Server was already in place. I do not know if the company may have had something in place before this. There is a consensus at the corporate level that we will continue using Thycotic Secret Server.  

I do not think it is particularly straightforward if you do anything more than install it and turn it on. I do not have any feedback on the process of the installation itself because I did not install this product. as a DevOps, I find that modification is not straightforward.  

I believe it was implemented in house by the team. We have maybe two people on staff who take care of this application.  

I think that Secret Server is expensive when I compare the cost to some alternatives. There are different plans and additional licensing costs that can be added on, but I do not know the details exactly within our company.  

I would not recommend this product. I would not because the basic functionality is okay, but we need some API access to use KPI (Key Performance Indicator) properly. We also need to automate some stuff using this secure vault. Attempting to do that is almost impossible because of the low quality of the API.  

Me, speaking as a lead DevOps, I would not recommend it for this office. It is not the best choice for what we need.  

On a scale from one to ten (where one is the worst and ten is the best), I would rate this product differently depending on what level or type of user is using the product. For the DevOps purposes, my rating would be zero. Each year it is less competitive and it can not be justified for the price.  

In general, for end-users, I do not know. They are not exposed to the development end so I think they might give it a five-out-of-ten.  

I have found the password management and the secret management features to be the most valuable. Our customers find its ease of integration and the use of power shells really attractive.

We always ask for partner enablement, which is more like a soft requirement rather than a product requirement. It would be great if they can provide us deeper knowledge of their products for integration.

I have been working with Thycotic Secret Server for two to three years.

It is definitely stable.

It is scalable.

Their technical support is good. 

The initial setup is very easy. The installation only takes a few hours. In fact, preparing the customer site takes most of the time, not the software installation.

Its price is okay. We don't compete on pricing. We seldom use price to win over our competitors. We prefer it this way because if we can sustain the price, we make more margin as well. We don't want the price to go down to the bottom where despite the win, there's no margin at all.

We looked at ManageEngine and One Identity. We picked Thycotic Secret Server because it is easy to install and integrate.

Before suggesting or implementing a solution, getting the customer requirements is the most important, for example, whether they have an isolated site or multiple sites and whether the bandwidth between sites is sufficient.

This solution is for big and medium-to-big enterprises. Small enterprises won't require Thycotic Secret Server because you need a certain number of administrators, at least 10, and enough secrets to justify it. I don't think small enterprises can afford it. 

It will be great if they can scale down the cloud version, in terms of the pricing and other things, to accommodate small enterprises. Currently, they are more focused on big enterprises. The Hong Kong market has a lot of small enterprises, so if they can accommodate or maybe cater specifically to the Hong Kong market, it will be great.

I would rate Thycotic Secret Server a nine out of ten. 

The product can be improved by reducing the number of updates provided and limiting notifications to mainly major updates.

I rate customer service and support as six out of ten.

Neutral

The initial setup was a bit complex. I rate the process as six out of ten.

The licensing costs are expensive for this solution. I rate it five out of ten.

I rate the solution seven out of ten. The solution is good but can be improved by reducing the number of updates provided and limiting notifications to mainly major updates.

One of our clients primarily uses it for automation capabilities. 

The zero-trust PIN is a great feature of the solution.

Technical support is pretty good. 

The ability to automate is a good selling feature.

The initial setup and deployment can be cumbersome. It's not an easy process. 

I've been dealing with the solution for about a year.

Technical support is okay. I've dealt with bad tech support services on other solutions, however, in the case of this product, nothing jumps out at me as being a negative experience. We're satisfied with the level of service they provide to us. 

I also have experience with CyberArk.

The difference between the two is basically that CyberArk gives you a bit more value for money.

I have found the initial setup to be difficult. It's not exactly simple or straightforward. It's a downside to the solution. 

I can't speak to how much the solution costs a month. I don't deal with the licensing side of things. 

I'm a reseller. 

We tend to deal with the most up-to-date versions of the solution.

When making a decision, it often comes down to Thycotic and CyberArk. What we found is that CyberArk, for the features and the cost, gives you a little bit more value and saves you money in the process. Between CyberArk and Thycotic, Thycotic is somewhat easier to deploy and get up and running. Essentially, with Thycotic, you get the value quicker. 

I'd rate the solution at an eight out of ten.

Being an administrator, I find it really easy and computer confident, and our experience with the product is really good.

Additionally, customizations are easy.

There are some things that I know are really important to include like A/B version features that are available in Windows. I would say that they should be included in the road map.

I have been doing the POC on Thycotic for a few months.

I would say that this solution is stable.

Thycotic Secret Server is easy to implement.

I would recommend Thycotic. On a scale of one to ten, I would rate this product an 8.

I primarily use the solution for PRAM management, privileged access management, and other similar tasks as well. We submit credentials and replicate and post them directly behind the scenes. There's also some session monitoring and issue recording, etc. that we handle.

The session monitoring and session recording aspects of the solution are valuable to us. The fact that, as a support, you can actually monitor sessions on the fly is really helpful. A lot of sessions are live. Therefore, if anything happens within the session, there is an alert, and the security can terminate the session. 

The fact that you can go back to any other session according to user or sequence, is quite useful. You can get a nice audit of the recording sessions. It's quite deep and quite useful.

Users are able to whitelist commands. It's very helpful.

The solution provides security for certain tasks as well. There's also regression on items like passwords.

The user interface is quite good. It's very straightforward.

The reporting is very powerful.

The solution is very good at improving based on customer feedback. If, for example, a customer asks for updated functionality, the next version will likely fit the requirements or requests. They're very responsive in that sense.

There could be tweaks here and there. For example, instead of going to one main function to do this and another main function to do that, the solution could remap the user interface so that a person only has to go through one function. The way that function branches off should make a bit more sense.

I'd like to see more automation on parts of the solution that cover APIs and disk space. There should be more automation in terms of what's out-of-the-box. It would help some customers as not all of them are knowledgable and well-skilled. It would make it easier for the layman.

I've been using the solution for one year.

The solution is pretty stable.

The solution is highly scalable. The architectural deployment is quite flexible. You can deploy it on multiple sites, you can do your load balancing, you can do your SQL storing, etc. It gives you various architectural deployment and flexibility options. It's very powerful.

We've been in touch with technical support in the past and they've been very helpful. We've been satisfied with their level of support.

We didn't previously use a different solution. This is my first foray into PRAM management and enterprise solutions.

The initial setup is pretty straightforward. We didn't find it to be overly complex in any way.

I did look at a few other companies and compared a few different features before choosing this solution. I looked at FireEye, BeyondTrust, and CyberArk.

I have a lot of hands-on experience with the solution and I present it to customers and do all the POCs for them.

I'd recommend the solution and advise others to look at cloud options, as most companies are moving to the cloud anyway right now. It's flexible, so users can deploy it both on-prem or on the cloud. There are lots of great custom features and network monitoring capabilities.

You can also patch the privileged behavior and it will, on the fly, give you nice digital printouts with privileged behavior also. If your system admin or one of your admins suddenly acts strangely, even at 2 AM on a Sunday, it will flag that because that's not normal behavior. That's due to the fact it has a lot of powerful machine learning built into the solution as well.

The endpoint application control of the privileged manager is powerful because of the authorizations, etc. The privileged manager can ensure that you actually are able to manage everything very well - everything from user privileges to admin. You can even escalate items easily.

I'd rate it nine out of ten, just because there's always room for improvement. However, for my purposes, it's a fantastic solution.