Delinea Secret Server Reviews

The team password vault is valuable.

The customer service and support team could be improved, and the solution could be more user-friendly.

We have been using the solution for approximately two years.

The solution is stable.

The solution is scalable. Approximately 200 users are using it in our organization.

I rate customer service and support a zero out of ten. We reached out to them to solve an issue, and they hung up on us.

Negative

I was not a part of the initial setup process.

I rate the pricing six out of ten.

I rate the solution a four out of ten. The solution is good, but there is a lot of room for improvement. The UI and the customer service and support team could be improved. I advise new users to have patience with support and be careful when purchasing licenses because if they mix up their licenses, it would be challenging to get them fixed, and they may have an outage.

One valuable feature is that it will support a dedicated database. Delinea provides multiple features, like reporting and remote password changes.

The UI needs improvement because the interface is a little clumsy.

I've been using it for almost two years.

It's stable.

It is scalable and is better than other solutions. We have 400 users in our company.

We can't say that technical support is good because they respond according to their time zone, and we are not in the same time zone. I would give them a six out of ten.

Neutral

The deployment was not difficult and took one and a half months.

We have an enterprise license as well as a user license and a support license.

I can recommend this solution and will rate it at eight on a scale from one to ten.

We use the solution to store all of our secrets. For example, passwords, usernames, and other credentials. These credentials can be from many places, such as service accounts, bank accounts, and key pairs. It also has the functionality if, for example, a contractor requests to log into a specific server, they would use the Secret Server to log in to the server session that is monitored and he or she would be logging in without the actual real credentials. It is also on a rotating password system.

I have found most valuable the automatic scheduled password rotation and remote desktop monitoring. Additionally, the documentation is readily available and easy to find and the dashboard is straightforward.

I would like to see scheduled reports in a future release.

I have been using this solution within the past 12 months.

I have found the solution to be very stable.

You can set up two different servers and the process is straightforward. The solution is scalable and we have 70 users using it in my organization.

We might increase usage in the future but it all depends because currently all of the operations teams have been provided for. If the operations team grows, there would be room for more usage.

The technical support needs improvement. For example, if you have any problems on the server configuring the IIS, they would provide you very limited details and they would tell you the problem is on your end. They are limited to only supporting their application, even if you have the slightest problem assessing their application through IIS they will refer you to contact Microsoft.

Additionally, the sales team could be more friendly and helpful.

I would rate the technical support of Thycotic Secret Server a seven out of ten.

The installation was straightforward.

There is an annual license fee per user and the price is fair.

I rate Thycotic Secret Server an eight out of ten.

The product can be improved by reducing the number of updates provided and limiting notifications to mainly major updates.

I rate customer service and support as six out of ten.

Neutral

The initial setup was a bit complex. I rate the process as six out of ten.

The licensing costs are expensive for this solution. I rate it five out of ten.

I rate the solution seven out of ten. The solution is good but can be improved by reducing the number of updates provided and limiting notifications to mainly major updates.

One of our clients primarily uses it for automation capabilities. 

The zero-trust PIN is a great feature of the solution.

Technical support is pretty good. 

The ability to automate is a good selling feature.

The initial setup and deployment can be cumbersome. It's not an easy process. 

I've been dealing with the solution for about a year.

Technical support is okay. I've dealt with bad tech support services on other solutions, however, in the case of this product, nothing jumps out at me as being a negative experience. We're satisfied with the level of service they provide to us. 

I also have experience with CyberArk.

The difference between the two is basically that CyberArk gives you a bit more value for money.

I have found the initial setup to be difficult. It's not exactly simple or straightforward. It's a downside to the solution. 

I can't speak to how much the solution costs a month. I don't deal with the licensing side of things. 

I'm a reseller. 

We tend to deal with the most up-to-date versions of the solution.

When making a decision, it often comes down to Thycotic and CyberArk. What we found is that CyberArk, for the features and the cost, gives you a little bit more value and saves you money in the process. Between CyberArk and Thycotic, Thycotic is somewhat easier to deploy and get up and running. Essentially, with Thycotic, you get the value quicker. 

I'd rate the solution at an eight out of ten.

We are a Thycotic partner. We use Thycotic extensively, and we also do a lot of implementations for them. Generally, it is for privilege access management and session recording capabilities. 

A few clients have used it as a proxy capability, and the functionality there is that the privileged accounts have access from their workstations to the servers. In order to get access, they have to be basically proxied through Thycotic for an SSH or RDP connection, and then you have a control capability for auditing and session recording.

We have used pretty much every version since 2018, including the latest version. We have deployed it to AWS and on-prem.

I like that it is Windows-based. It is good that primarily, it is not an appliance. Some of the other applications in the space, such as a Quest Software CPAM or a Safeguard, are appliances, so you can't deploy the ends of them. With Thycotic, you can either install your Temporal Protection module physically in the VM host, or you can use BouncyCastle for high-security module capabilities.

One thing that I wish they would do is to have a Kubernetes or container-based deployment supported, but they're not quite there yet. Containerization or support for containerization would be fantastic.

I have been using this solution since 2018.

There is nothing major. There were minor things that were really edge cases. We've had an issue in 2019 where if you went through the web interface to change your password, the agent that actually did the password change on the backend would go and make the change to the main controller or the active directory domain controller. After that, without waiting long enough for the change to finish committing, meaning waiting for zero nanoseconds, it would go and check to see if the change had been accomplished. So, they introduced a slight delay of two to three milliseconds, and that fixed the problem. It was really straightforward, but it took a little while to demonstrate what the actual problem was.

With our latest versions, the scalability is very good. They have a scale-out and scale-up capability depending on what your needs are and how distributed you want the capabilities to be. I don't know any other products on the market that are better at scaling.

We have deployed it to small organizations with 10,000 users. Our largest organization has 10 million users.

I would rate them a nine out of 10. You get forwarded around a bit, but you actually get somebody who can really help and solve the problem for you.

It is very straightforward. We generally do an automated deployment by using a script-based capability that we've created. It works out really well. 

It is a kind of self-serving advice, but I would advise getting a partner to deploy it for you. There are a lot of really good partners out there, not just us.

In terms of the maturity of their product, there are a lot of Enterprise capabilities that they haven't yet brought into the market, but after it has been called out to them that there is a customer who needs a capability, they're very quick and responsive around doing development to get that capability in, which is something I like. There was an Enterprise scalability capability where you have high availability and multi-site failover. One of the versions that they had back in the 2018 and 2019 timeframe did not support that capability. We called out some recommendations to them, and they had it in the product in the next major revision.

I would rate Thycotic Secret Server a 10 out of 10 because I am not familiar with any products that are capable of going on-prem and have a superior function set.

We primarily use this product for password cycling.

What I like best about this product is the interface.

I think that the main interface should integrate better with non-standard applications and clients, to connect with other systems. This would help to create a safe connection with non-standard systems.

I would like the capability to assign rights directly to the target system. This is a different topic because, at this point, it only handles credentials. However, the goal is to be able to create the account and assign the correct access rights on an application or a system.

I have been working with Thycotic Secret Server for one year.

We have experienced no issues in terms of stability.

It is quite scalable. We are not a big company and we had no issues with scalability.

Technical support helps us regularly. We have not had any big issues, so overall, no problems.

We did not use another solution before this one. It was the first of this type.

I would say that the initial setup is complex because it most requires modifying the company, and it took two years to deploy. The issue in this case is not the product. Rather, it is more the company.

The pricing is standard in this business and we have no complaints about it.

This is a product that I recommend. My advice for anybody who is implementing it is to have full management support and to do good internal marketing so that the solution is accepted by everyone.

I would rate this solution an eight out of ten.

It works for us, and the administration part, while functional, seems less straightforward, especially during upgrades. That's what I've noticed.  

We use Delinea Secret Server, but not to its full capacity. We are still exploring other products due to company policies. At this stage, we're not actively looking at such products. My main objective was to get some initial information and update my knowledge for future projects. 

We faced some upgrade issues, especially during the management and administration parts. 

I found it less straightforward than on many other platforms, even outside password managers.  

I have experience with this solution. We have a small footprint of Delinea in my company.

I've worked with both Delinea and BeyondTrust. Basically, we're just trying to understand the possibilities and plan for future projects. But it's not serious at this stage due to budget and priorities. However, I might look at them in the future. In the meantime, I am familiar with some password manager solutions.

I've only used some basic password vaults, nothing major.

It works for what it's designed for. So, I would rate it a seven out of ten, because I can't compare it to other programs due to limited experience. However, it's not a bad product.