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reviewer1643352 - PeerSpot reviewer
Manager at a consultancy with 10,001+ employees
Real User
Quick, and simple to install, but the scalability has limitations
Pros and Cons
  • "The privileged access management, which is the Safe Access Model is the most valuable feature."
  • "Improvements are needed in session management, behavioral analytics, and the reporting segment."

What is our primary use case?

We provide Thycotic Secret Server as well as use it.

Thycotic Secret Server is used for data security.

What is most valuable?

The privileged access management, which is the Safe Access Model, is the most valuable feature.

What needs improvement?

Some of the features need improvement.

Improvements are needed in session management, behavioral analytics, and the reporting segment.

For how long have I used the solution?

I have been working with Thycotic Secret Server for three or four years.

Buyer's Guide
Delinea Secret Server
February 2025
Learn what your peers think about Delinea Secret Server. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
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What do I think about the stability of the solution?

For the most part, Thycotic Secret Server is stable.

What do I think about the scalability of the solution?

Thycotic Secret Server is relatively scalable. Scalability is good, but it does have its limitations. It's scalable to an extent.

How are customer service and support?

Availability of technical support has always been a concern.

Which solution did I use previously and why did I switch?

I have used several products, such as Beyond Trust, and CyberArk.

How was the initial setup?

The initial setup is straightforward.

I can't give you an estimate, as it has been a while since we had an installation, but it was straightforward.

It takes half a day to install.

We have a team of three people to maintain this solution.

What's my experience with pricing, setup cost, and licensing?

Most customers opt for a yearly license. I don't believe that I have seen anyone pays on a monthly basis.

What other advice do I have?

I would recommend this solution if it aligned with their use cases.

I would rate Thycotic Secret Server a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Rick-Nelson - PeerSpot reviewer
Lead IT Security Engineer,IAM at a insurance company with 1,001-5,000 employees
Real User
Top 20
A PAM solution that helps to store, rotate and check passwords
Pros and Cons
  • "We implemented the product for our privileged identities. We have configured them in check-in/check-out rotation. Delinea Secret Server rotates the password each time a privileged identity is checked in, making the password valid only for some time."
  • "Delinea Secret Server needs to improve its reporting."

What is our primary use case?

We use Delinea Secret Server as a PAM solution. It helps us to check, rotate, and store passwords. 

How has it helped my organization?

We implemented the product for our privileged identities. We have configured them in check-in/check-out rotation. Delinea Secret Server rotates the password each time a privileged identity is checked in, making the password valid only for some time. 

What is most valuable?

The tool's most valuable feature is robust audit logging. 

What needs improvement?

Delinea Secret Server needs to improve its reporting. 

For how long have I used the solution?

I have been working with the product for three years. 

What do I think about the stability of the solution?

I rate Delinea Secret Server's stability a nine out of ten. 

What do I think about the scalability of the solution?

I rate the tool's scalability a seven out of ten. 

Which solution did I use previously and why did I switch?

I have had limited exposure to CyberArk. 

What was our ROI?

We can see ROI when we use the product to its full capacity. 

What's my experience with pricing, setup cost, and licensing?

The tool's pricing is expensive. 

What other advice do I have?

Delinea Secret Server is superior to CyberArk. I rate it an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Delinea Secret Server
February 2025
Learn what your peers think about Delinea Secret Server. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
Principal Solutions Architect at a computer software company with 51-200 employees
Real User
Robust discovery engine, easy to scale, and easy to use user interface
Pros and Cons
  • "The discovery engine is really robust and flexible. It had some session management features that are better compared to some other vendors. Overall the GUI is very good and straightforward to operate compared to other solutions. For example, CyberArk and Hitachi tend to be hard to navigate."
  • "When working with larger enterprises Thycotic Secret Server becomes a little cumbersome to work with because they do not allow as much flexibility as some of the other competitors, such as CyberArk. Thycotic Secret Server could improve by being more flexible when it comes to customization, and increase the number of API integrations."

What is our primary use case?

We have used Thycotic Secret Server for some secret management and integrated it with some applications. We mainly used it for Privileged Account Discovery and the management of them.

What is most valuable?

The discovery engine is really robust and flexible. It had some session management features that are better compared to some other vendors. Overall the GUI is very good and straightforward to operate compared to other solutions. For example, CyberArk and Hitachi tend to be hard to navigate.

What needs improvement?

When working with larger enterprises Thycotic Secret Server becomes a little cumbersome to work with because they do not allow as much flexibility as some of the other competitors, such as CyberArk. Thycotic Secret Server could improve by being more flexible when it comes to customization, and increase the number of API integrations.

In an upcoming release, there should be more AI and machine learning features. Some of the competitors are leaning in this direction.

For how long have I used the solution?

I have been using Thycotic Secret Server for approximately two years.

What do I think about the stability of the solution?

There can be some stability issues when you use the video record feature. You have to be careful when you turn on the video recording features and what you want to record because the data adds up quickly. There is a performance impact to your network as well, that has to be planned for. Users think it is a fancy feature and they want to use it but you have to plan ahead of time before you use it.

What do I think about the scalability of the solution?

The solution is able to be scaled and it is not too difficult.

The last organization I implemented the solution in they have approximately 900 users using the solution.

How are customer service and support?

The technical support is good. They were able to give us support when we needed it.

Which solution did I use previously and why did I switch?

I have used other solutions, such as CyberArk and Hitachi.

How was the initial setup?

The setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

When comparing the price of Thycotic Secret Server with other solutions it is reasonable.

What other advice do I have?

My advice to those wanting to implement this solution is they should know their requirements. It is a great solution it fits your requirements. It is important to know what you need to integrate with and how.

I rate Thycotic Secret Server an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Director / Engineer at Provincia
Real User
Monolithic software that is easy to use but the documentation is insufficient
Pros and Cons
  • "Ease of use because of its monolithic software."
  • "Documentation could be improved if they were to include more about connectors. There is not enough documentation."

What is our primary use case?

I'm a director/engineer and we partnered with the company. Our primary use case was for a project that we followed from an administrator point of view, not the end-user point of view. My responsibility was to manage the migration-related to the project, installing and configuring the infrastructure, creating policies and so on. Technically speaking, it was at a high level. All of my clients are enterprise companies.

What is most valuable?

The most valuable aspects were its ease of use because the software is monolithic, so you only have to install the web services and then there's a database, so it's very easy to use and to configure. There are no further modules so installation is simple as is configuration. There are a lot of features out of the box. That was an interesting aspect.

What needs improvement?

I think the services could be improved by making it more 'friendly.' Documentation could be improved if they were to include more about connectors. Technically speaking, and in comparison to other software such as CyberArk, the documentation was not enough. CyberArk has extensive documentation and I believe Thycotic doesn't have enough.

The same applies for additional features - improved documentation in the next release would be helpful.

For how long have I used the solution?

I've used the product for five months. 

What do I think about the stability of the solution?

It's a very stable solution.

What do I think about the scalability of the solution?

It's very easy to scale the solution because it's a web server. If you want to install more than one server then you just have to add the additional server to the database. So it's very, very easy.

How are customer service and technical support?

Technical support is fine but as I said, it could be a little more friendly.

Which solution did I use previously and why did I switch?

There is a lot of risk management software around. I decided to switch to Thycotic, first of all, because we were starting a new project and it was a challenge for me and a new software I wanted to try. That was the main reason for the move. 

How was the initial setup?

Being a web server, the initial setup is very straightforward and easy to understand. It's one of the differences between Thycotic and CyberArk. CyberArk requires some study, it's a modular solution. 

What's my experience with pricing, setup cost, and licensing?

I'm a technicial person so I don't know about setup costs. 

What other advice do I have?

In general, I would recommend the product. It's very good and is cheaper than CyberArk. It's something that a team leader or project manager would take into consideration because even the cost of the license is something to keep in mind when planning a project. It really depends on the company's requirements. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Jared Ochieng - PeerSpot reviewer
Information Technology Security Specialist at infoark
Real User
Top 5Leaderboard
Great password vault and remote desktop features, but very complicated to set up
Pros and Cons
  • "Number one is the password vault; it's very good. Number two, they have a feature for remote desktops that are created on a per session basis, which is very good for security."
  • "The setup for this solution is complex. I'm not going to lie, you need a specialized system security engineer to deploy it."

What is our primary use case?

Our clients use this solution to manage privileged accounts, meaning their administrative accounts. Whether it's active directories, co-banking solutions, or databases, the solution will take over all the privileged accounts on the network or in the infrastructure. 

What is most valuable?

Number one is the password vault; it's very good. It helps our clients avoid having a lot of passwords out there.

Number two, they have a feature for remote desktops that are created on a per session basis, which is very good for security. They also integrate with service providers. Let's say I'm having Microsoft take a look at the active directory or something that went wrong. I can give them one-time access, and once they're done, the session ends and they don't have access to it anymore. These features are very helpful for my customers.

What needs improvement?

The setup for this solution is complex. I'm not going to lie, you need a specialized system security engineer to deploy it.

For how long have I used the solution?

I have been working with this solution for about five years.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

Since I'm speaking as a system security engineer, most of the time we're able to solve any problems the customers have, unless there's a software problem that needs to go to the software development team at Thycotic, but most of the time there are no issues.

How was the initial setup?

On a scale of one to five, with one being the worst and five being the best, I would say that the ease of deployment by a novice would be around a one or two, while a skilled engineer could deploy it around a three or four.  

What's my experience with pricing, setup cost, and licensing?

Licensing depends on a lot of factors, but once they do the proper scoping for you I don't think their pricing is that bad. This is a privileged access management solution, so yes it's expensive, but if the scoping is done right, I think you get a return on your internal investment.

What other advice do I have?

Like most of these solutions, it depends on the engineer who comes and sets it up the first time. If it is done correctly and they integrate the different systems correctly, it'll work fine within your environment and you shouldn't have any issues. Administration of the solution is easy once it is set up. 

I prefer Thycotic because of the security, the fact that it is easy to administer, and the features. I think it has very, very good features, so I'd recommend Thycotic over CyberArk and the rest.

When considering a privileged access management solution, I would advise people to do their homework and find out about the features. People get solutions for different reasons, and the plan is not as straightforward as it would be with a firewall where you know what you want to block or control. Do your homework because it's an expensive solution, regardless of who you're buying it from. Find out what features it has, and make sure that the features work for you so you don't buy an expensive solution just to have it parked.

I would rate this solution as an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Technical support engineer at FDS
Real User
Top 20
Has valuable session recording and discovery features, but it could provide ease of handling SSL certificates 
Pros and Cons
  • "The technical support services are excellent."
  • "One of the product areas that could be improved is the ease of handling SSL certificates within the application."

What is our primary use case?

We have implemented the product in our system environment and configured it extensively to manage privileged accounts and enhance security.

What is most valuable?

The solution's session recording and discovery features have been valuable for us in securing our privileged accounts.

What needs improvement?

One of the product areas that could be improved is the ease of handling SSL certificates within the application, as it currently requires manual command-line configurations.

For how long have I used the solution?

I have been working with Delinea Secret Server for one year.

What do I think about the stability of the solution?

I rate the stability as a nine.

What do I think about the scalability of the solution?

I would rate the product scalability as a nine, as it has effectively scaled to meet our growing needs. 

Our clients range from small to medium-sized businesses.

How are customer service and support?

The technical support services are excellent. 

How was the initial setup?

The initial setup process is easy, around eight on a scale of one to ten. The deployment process took approximately six months.

What was our ROI?

Delinea Secret Server has provided a return on investment by significantly enhancing our security operations, particularly in managing privileged accounts.

What's my experience with pricing, setup cost, and licensing?

Compared to other solutions like Centrify, Delinea Secret Server is competitively priced but on the higher side.

What other advice do I have?

I would rate the platform as a seven. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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reviewer1440831 - PeerSpot reviewer
Senior Security Engineer at a insurance company with 10,001+ employees
Real User
Plenty of useful features, highly scalable, and readily available documentation
Pros and Cons
  • "I have found most valuable the automatic scheduled password rotation and remote desktop monitoring. Additionally, the documentation is readily available and easy to find and the dashboard is straightforward."
  • "The technical support needs improvement. For example, if you have any problems on the server configuring the IIS, they would provide you very limited details and they would tell you the problem is on your end."

What is our primary use case?

We use the solution to store all of our secrets. For example, passwords, usernames, and other credentials. These credentials can be from many places, such as service accounts, bank accounts, and key pairs. It also has the functionality if, for example, a contractor requests to log into a specific server, they would use the Secret Server to log in to the server session that is monitored and he or she would be logging in without the actual real credentials. It is also on a rotating password system.

What is most valuable?

I have found most valuable the automatic scheduled password rotation and remote desktop monitoring. Additionally, the documentation is readily available and easy to find and the dashboard is straightforward.

What needs improvement?

I would like to see scheduled reports in a future release.

For how long have I used the solution?

I have been using this solution within the past 12 months.

What do I think about the stability of the solution?

I have found the solution to be very stable.

What do I think about the scalability of the solution?

You can set up two different servers and the process is straightforward. The solution is scalable and we have 70 users using it in my organization.

We might increase usage in the future but it all depends because currently all of the operations teams have been provided for. If the operations team grows, there would be room for more usage.

How are customer service and technical support?

The technical support needs improvement. For example, if you have any problems on the server configuring the IIS, they would provide you very limited details and they would tell you the problem is on your end. They are limited to only supporting their application, even if you have the slightest problem assessing their application through IIS they will refer you to contact Microsoft.

Additionally, the sales team could be more friendly and helpful.

I would rate the technical support of Thycotic Secret Server a seven out of ten.

How was the initial setup?

The installation was straightforward.

What's my experience with pricing, setup cost, and licensing?

There is an annual license fee per user and the price is fair.

What other advice do I have?

I rate Thycotic Secret Server an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Team Lead, System Infrastructure at GAL
Real User
Top 10
Good stability and an easy initial setup process
Pros and Cons
  • "Its technical support is good."
  • "Its remote support feature needs improvement."

What is our primary use case?

We use the solution for automatic password rotation and managing system admin and database access.

What is most valuable?

The solution's most valuable feature is video recording. It is crucial for evidence and compliance purposes.

What needs improvement?

The solution's remote support feature needs improvement.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

We have 30 solution users in our organization. They include system, network, and database administrators.

How are customer service and support?

The solution's technical support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution's initial setup process is easy.

What's my experience with pricing, setup cost, and licensing?

The solution is low-cost than other vendors. We purchase a yearly subscription for it.

What other advice do I have?

The solution has all the essential features to secure any environment. I rate it an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Delinea Secret Server Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2025
Buyer's Guide
Download our free Delinea Secret Server Report and get advice and tips from experienced pros sharing their opinions.