BeyondTrust Remote Support and Delinea Secret Server compete in secure remote support and privileged access management. BeyondTrust seems to have the upper hand in budget-friendly options and customer service, whereas Delinea stands out with advanced features valued by users.
Features: BeyondTrust Remote Support is recognized for real-time session monitoring, comprehensive reporting capabilities, and a straightforward deployment model. Delinea Secret Server is noted for customizable workflows, robust security features, and an extensive feature set that suits complex environments.
Room for Improvement: BeyondTrust could enhance integration capabilities and session recording functionality, and offers limited customization in some areas. Delinea users identify a need for performance improvements in deployment, enhanced user management options, and streamlined workflow setups.
Ease of Deployment and Customer Service: BeyondTrust offers a straightforward deployment model with highly rated customer service for quick issue resolution. Delinea has a more complex deployment process but provides reliable customer support after implementation.
Pricing and ROI: BeyondTrust Remote Support features a more accessible pricing structure and delivers solid ROI with its offerings. Delinea Secret Server has a higher cost, justified by significant benefits in feature depth and security that ensure a favorable long-term ROI.
| Product | Market Share (%) |
|---|---|
| Delinea Secret Server | 5.0% |
| BeyondTrust Remote Support | 0.9% |
| Other | 94.1% |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 9 |
| Large Enterprise | 18 |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 10 |
| Large Enterprise | 25 |
BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.
BeyondTrust Remote Support Features
BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:
BeyondTrust Remote Support Benefits
Some of the benefits of using BeyondTrust Remote Support include:
Reviews from Real Users
Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.
A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”
An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.
Secret Server is a fully-featured Privileged Access Management (PAM) solution available both on premise and in the cloud. It empowers security and IT ops teams to secure and manage all types of privileged accounts and offers the fastest time to value of any PAM solution.
We monitor all Privileged Access Management (PAM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
