Try our new research platform with insights from 80,000+ expert users

BeyondTrust Remote Support vs Delinea Secret Server comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
24th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Remote Access (14th)
Delinea Secret Server
Ranking in Privileged Access Management (PAM)
2nd
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
52
Ranking in other categories
Enterprise Password Managers (5th)
 

Mindshare comparison

As of April 2025, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.1%, down from 1.2% compared to the previous year. The mindshare of Delinea Secret Server is 9.4%, down from 11.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM)
 

Featured Reviews

Hahn Rolf - PeerSpot reviewer
Solution elevates team collaboration and manages remote support efficiently
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.
Avinash Gopu. - PeerSpot reviewer
Effective for password rotation policies triggered by audit requirements, it helps maintain compliance standards and seamless integration with third-party tools
The "App to App" feature has been most impactful. It allows secure communication between applications without requiring direct user access, which is crucial for several applications. Additionally, working in the finance department, we are heavily focused on enhancing audit reporting and compliance. So, the GRC (Governance, Risk & Compliance) capabilities of Delinea Secret Server have also been crucial for us. We implemented a custom reporting system that can automatically send reports to auditors daily, weekly, or according to your organization's needs. We also upgraded the audit role within Secret Server, allowing auditors to access and analyze the reports directly. Additionally, Secret Server provides comprehensive logging capabilities. Auditors can see what data users access, their access levels, and their activities, including check-in and check-out times. Furthermore, Secret Server helped us manage privileged, elevated access, which we call "K2K." As the lead for this project, I could identify users with the highest access levels and implement specific policies to monitor their activity on servers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This product "just works" (without fail) and is dead-easy for clients to connect with."
"Offers a secure method of access without having to install agents everywhere."
"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"I would rate the product ten out of ten."
"It has allowed us to quickly address the needs and issues of our end users."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"I find it really easy and computer confident, and the experience with the product is really good. Additionally, customizations are easy."
"The initial setup of Delinea Secret Server is straightforward and easy for development purposes."
"The privileged access management module is the most reliable feature."
"The solution's stability is flawless."
"The technical support services are excellent."
"I really like the zero trust piece."
"I like that it's user-friendly."
"Delinea Secret Server is a cost-effective solution."
 

Cons

"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"Although the learning curve is steep, the product is well-documented.​"
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"One potential improvement is in the support department."
"In many PAM tools, when users request a password checkout, they need to provide justification. However, in my experience across four organizations, nobody actually reads the justifications. Users can simply type anything and get the password. This becomes a risk and compliance issue. There needs to be continuous improvement in this area, focusing on problem identification and mitigation strategies."
"Its remote support feature needs improvement."
"Improvements are needed in session management, behavioral analytics, and the reporting segment."
"We always ask for partner enablement, which is more like a soft requirement rather than a product requirement. It would be great if they can provide us deeper knowledge of their products for integration."
"One thing that I wish they would do is to have a Kubernetes or container-based deployment supported, but they're not quite there yet. Containerization or support for containerization would be fantastic."
"It is expensive compared to other solutions in this category and for what it does."
"We faced some upgrade issues, especially during the management and administration parts. I found it less straightforward than on many other platforms, even outside password managers."
"Delinea Secret Server needs to improve its reporting."
 

Pricing and Cost Advice

"Bomgar has a very fair pricing structure."
"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."
"We pay every year for the box, and there are no additional costs."
"For a smaller customer, the cloud solution costs around $2300 per user per year."
"I would like to order more licenses. This would allow us to support more end users concurrently."
"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."
"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."
"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."
"The solution is low-cost than other vendors."
"The tool's pricing is expensive."
"Secret Server is expensive when compared to the cost to some alternatives."
"In the Nigerian market, the adoption of Delinea depends largely on an organization's budget. If they have the financial capacity, they might consider Delinea as a viable option."
"It is very expensive, and its price should be lower."
"It would be beneficial if it were reduced."
"Its price is okay. We don't compete on pricing. We seldom use price to win over our competitors. We prefer it this way because if we can sustain the price, we make more margin as well. We don't want the price to go down to the bottom where despite the win, there's no margin at all."
"There is an annual license needed to use Delinea Secret Server."
report
Use our free recommendation engine to learn which Privileged Access Management (PAM) solutions are best for your needs.
848,989 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
13%
Manufacturing Company
10%
Government
8%
Educational Organization
37%
Computer Software Company
10%
Financial Services Firm
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BeyondTrust Remote Support?
The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients.
What needs improvement with BeyondTrust Remote Support?
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved,...
What advice do you have for others considering BeyondTrust Remote Support?
If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabilities. I would rate the product ten out of ten. Overall, I give it a rating of ten ...
Looking for recommendations and a pros/cons template for software to detect insider threats
This is an inside-out --- outside-in --- inside-in question, as an insider can be an outsider as well. There is no short answer other than a blend of a PAM tool with Behavioral Analytics and Endpo...
What do you like most about Delinea Secret Server?
The privileged access management module is the most reliable feature.
What is your experience regarding pricing and costs for Delinea Secret Server?
If you're requesting licenses or pricing, then you have to fill out a questionnaire that they try to gain insight into what your environment is like, what you're trying to discover, and what you're...
 

Also Known As

Bomgar Remote Support
Thycotic Secret Server, Delinea Password Reset Server
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Secure-24, University of San Diego, International Rescue Committee, San Francisco Ballet, Perkins Coie, University of San Diego, D.S.S. Limited, Turbo's Hoet, Eclipse Computing, Cathay Bank, Stellarise, J&R Consulting
Find out what your peers are saying about BeyondTrust Remote Support vs. Delinea Secret Server and other solutions. Updated: April 2025.
848,989 professionals have used our research since 2012.