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BeyondTrust Remote Support vs Delinea Secret Server comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
24th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Remote Access (14th)
Delinea Secret Server
Ranking in Privileged Access Management (PAM)
2nd
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
52
Ranking in other categories
Enterprise Password Managers (5th)
 

Mindshare comparison

As of April 2025, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.1%, down from 1.2% compared to the previous year. The mindshare of Delinea Secret Server is 9.4%, down from 11.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM)
 

Featured Reviews

Hahn Rolf - PeerSpot reviewer
Solution elevates team collaboration and manages remote support efficiently
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.
Avinash Gopu. - PeerSpot reviewer
Effective for password rotation policies triggered by audit requirements, it helps maintain compliance standards and seamless integration with third-party tools
The "App to App" feature has been most impactful. It allows secure communication between applications without requiring direct user access, which is crucial for several applications. Additionally, working in the finance department, we are heavily focused on enhancing audit reporting and compliance. So, the GRC (Governance, Risk & Compliance) capabilities of Delinea Secret Server have also been crucial for us. We implemented a custom reporting system that can automatically send reports to auditors daily, weekly, or according to your organization's needs. We also upgraded the audit role within Secret Server, allowing auditors to access and analyze the reports directly. Additionally, Secret Server provides comprehensive logging capabilities. Auditors can see what data users access, their access levels, and their activities, including check-in and check-out times. Furthermore, Secret Server helped us manage privileged, elevated access, which we call "K2K." As the lead for this project, I could identify users with the highest access levels and implement specific policies to monitor their activity on servers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"One of the great features is that service desk members can work together in a remote session."
"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"The solution is stable."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"Offers a secure method of access without having to install agents everywhere."
"Delinea Secret Server is a cost-effective solution."
"The technical support services are excellent."
"We implemented the product for our privileged identities. We have configured them in check-in/check-out rotation. Delinea Secret Server rotates the password each time a privileged identity is checked in, making the password valid only for some time."
"The solution is good."
"The initial setup of Delinea Secret Server is straightforward and easy for development purposes."
"What I like best about this product is the interface."
"The most valuable feature of Delinea Secret Server is secret password management."
"Delinea's network integration is the most useful. For example, I use a Check Point firewall connect to SmartConsole, so I need to do a lot of configuration in Delinea Secret Server. Native integration with Check Point is valuable. You can also go download whatever API you need from the cloud, whether you're using Check Point, Palo Alto, etc. Enriched discovery is another good feature. If you are dealing with several kinds of systems, you can see which system requires privileged access to my network."
 

Cons

"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"Customer support was better in the past. About two years ago, the response times became longer."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"Although the learning curve is steep, the product is well-documented.​"
"One potential improvement is in the support department."
"Lacks remote support and privileged remote access in the one product."
"​The possibility to integrate a chatbot would take this product to the next level​."
"Whenever an update is applied to Secret Server, it requires downtime."
"One of the product areas that could be improved is the ease of handling SSL certificates within the application."
"One of the things that we want is to be able to do some of the management of it using APIs."
"Delinea Secret Server can improve by extending the monitoring policies and making the performance better."
"Whenever an update is applied to Secret Server, it requires downtime. Most of the time, the solution tends to fail, necessitating the need to pull data from backup servers."
"We could definitely use some help with API tokenization. If we had a way to store tokens that would be fabulous."
"The setup for this solution is complex. I'm not going to lie, you need a specialized system security engineer to deploy it."
"Its remote support feature needs improvement."
 

Pricing and Cost Advice

"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."
"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."
"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
"The solution is subscription-based and depends on the number of admin users."
"For a smaller customer, the cloud solution costs around $2300 per user per year."
"Bomgar has a very fair pricing structure."
"The cost currently according to the client is a bit high for them."
"There is an annual license fee per user and the price is fair."
"In the Nigerian market, the adoption of Delinea depends largely on an organization's budget. If they have the financial capacity, they might consider Delinea as a viable option."
"Most customers opt for a yearly license."
"It would be beneficial if it were reduced."
"They are priced quite well."
"Compared to other solutions, Delinea Secret Server is competitively priced but on the higher side."
"When comparing the price of Thycotic Secret Server with other solutions it is reasonable."
"We have an enterprise license as well as a user license and a support license."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Financial Services Firm
13%
Manufacturing Company
10%
Government
8%
Educational Organization
40%
Computer Software Company
10%
Financial Services Firm
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BeyondTrust Remote Support?
The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients.
What needs improvement with BeyondTrust Remote Support?
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved,...
What advice do you have for others considering BeyondTrust Remote Support?
If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabilities. I would rate the product ten out of ten. Overall, I give it a rating of ten ...
Looking for recommendations and a pros/cons template for software to detect insider threats
This is an inside-out --- outside-in --- inside-in question, as an insider can be an outsider as well. There is no short answer other than a blend of a PAM tool with Behavioral Analytics and Endpo...
What do you like most about Delinea Secret Server?
The privileged access management module is the most reliable feature.
What is your experience regarding pricing and costs for Delinea Secret Server?
If you're requesting licenses or pricing, then you have to fill out a questionnaire that they try to gain insight into what your environment is like, what you're trying to discover, and what you're...
 

Also Known As

Bomgar Remote Support
Thycotic Secret Server, Delinea Password Reset Server
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Secure-24, University of San Diego, International Rescue Committee, San Francisco Ballet, Perkins Coie, University of San Diego, D.S.S. Limited, Turbo's Hoet, Eclipse Computing, Cathay Bank, Stellarise, J&R Consulting
Find out what your peers are saying about BeyondTrust Remote Support vs. Delinea Secret Server and other solutions. Updated: March 2025.
845,040 professionals have used our research since 2012.