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BeyondTrust Remote Support vs Delinea Secret Server comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
24th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Remote Access (14th)
Delinea Secret Server
Ranking in Privileged Access Management (PAM)
2nd
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
52
Ranking in other categories
Enterprise Password Managers (5th)
 

Mindshare comparison

As of April 2025, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.1%, down from 1.2% compared to the previous year. The mindshare of Delinea Secret Server is 9.4%, down from 11.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM)
 

Featured Reviews

Hahn Rolf - PeerSpot reviewer
Solution elevates team collaboration and manages remote support efficiently
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.
Avinash Gopu. - PeerSpot reviewer
Effective for password rotation policies triggered by audit requirements, it helps maintain compliance standards and seamless integration with third-party tools
The "App to App" feature has been most impactful. It allows secure communication between applications without requiring direct user access, which is crucial for several applications. Additionally, working in the finance department, we are heavily focused on enhancing audit reporting and compliance. So, the GRC (Governance, Risk & Compliance) capabilities of Delinea Secret Server have also been crucial for us. We implemented a custom reporting system that can automatically send reports to auditors daily, weekly, or according to your organization's needs. We also upgraded the audit role within Secret Server, allowing auditors to access and analyze the reports directly. Additionally, Secret Server provides comprehensive logging capabilities. Auditors can see what data users access, their access levels, and their activities, including check-in and check-out times. Furthermore, Secret Server helped us manage privileged, elevated access, which we call "K2K." As the lead for this project, I could identify users with the highest access levels and implement specific policies to monitor their activity on servers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"I would rate the product ten out of ten."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"A key advantage is over Password Safe, allowing third-party vendors access without directly onboarding them into the systems."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"The most valuable feature of this solution is the random changing of passwords."
"Ease of use because of its monolithic software."
"I like that it's user-friendly."
"Its most valuable feature is its main purpose - the password changing and the Heartbeat so the user has access to only their SVN and does not have access to any other. Thycotic's access privileged management tool allows you to grant access to users for a specific period of time and with specific attributes and privileges."
"Support is helpful."
"Delinea Secret Server is a cost-effective solution."
"The GUI interface is well-designed and user-friendly."
"We implemented the product for our privileged identities. We have configured them in check-in/check-out rotation. Delinea Secret Server rotates the password each time a privileged identity is checked in, making the password valid only for some time."
 

Cons

"One potential improvement is in the support department. Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues."
"Customer support was better in the past. About two years ago, the response times became longer."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"One potential improvement is in the support department."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"In the next release, I would like remote access to Chrome included."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"When working with larger enterprises Thycotic Secret Server becomes a little cumbersome to work with because they do not allow as much flexibility as some of the other competitors, such as CyberArk. Thycotic Secret Server could improve by being more flexible when it comes to customization, and increase the number of API integrations."
"The tool should integrate additional features like OCR."
"There are some things that I know are really important to include like A/B version features which are available in Windows. I would say that they should be included in the road map."
"We could definitely use some help with API tokenization. If we had a way to store tokens that would be fabulous."
"The API is no good."
"The UI needs improvement because the interface is a little clumsy."
"This product is excellent in every way except minor details in handling extremely large environments."
"As I am partial to CyberArk, I rate Thycotic Password Reset Server as a nine out of ten, owing to the minor glitches I mentioned."
 

Pricing and Cost Advice

"I would prefer that it was more affordable."
"For a smaller customer, the cloud solution costs around $2300 per user per year."
"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."
"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."
"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."
"BeyondTrust Remote Support is a very expensive product."
"We believe for the money, it is worth what you pay."
"This product provides value for money."
"In the Nigerian market, the adoption of Delinea depends largely on an organization's budget. If they have the financial capacity, they might consider Delinea as a viable option."
"The pricing is standard in this business and we have no complaints about it."
"They are priced quite well."
"It isn't terribly expensive."
"Pricing is comparable to competing products."
"It is very expensive, and its price should be lower."
"There is an annual license fee per user and the price is fair."
"There is an annual license needed to use Delinea Secret Server."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Financial Services Firm
13%
Manufacturing Company
10%
Government
8%
Educational Organization
40%
Computer Software Company
10%
Financial Services Firm
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BeyondTrust Remote Support?
The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients.
What needs improvement with BeyondTrust Remote Support?
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved,...
What advice do you have for others considering BeyondTrust Remote Support?
If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabilities. I would rate the product ten out of ten. Overall, I give it a rating of ten ...
Looking for recommendations and a pros/cons template for software to detect insider threats
This is an inside-out --- outside-in --- inside-in question, as an insider can be an outsider as well. There is no short answer other than a blend of a PAM tool with Behavioral Analytics and Endpo...
What do you like most about Delinea Secret Server?
The privileged access management module is the most reliable feature.
What is your experience regarding pricing and costs for Delinea Secret Server?
If you're requesting licenses or pricing, then you have to fill out a questionnaire that they try to gain insight into what your environment is like, what you're trying to discover, and what you're...
 

Also Known As

Bomgar Remote Support
Thycotic Secret Server, Delinea Password Reset Server
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Secure-24, University of San Diego, International Rescue Committee, San Francisco Ballet, Perkins Coie, University of San Diego, D.S.S. Limited, Turbo's Hoet, Eclipse Computing, Cathay Bank, Stellarise, J&R Consulting
Find out what your peers are saying about BeyondTrust Remote Support vs. Delinea Secret Server and other solutions. Updated: March 2025.
844,944 professionals have used our research since 2012.