BeyondTrust Remote Support vs Delinea Secret Server comparison

BeyondTrust Remote Support vs. Delinea Secret Server

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Helped 831,265 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BeyondTrust Remote Support

Ranking in Privileged Access Management (PAM)

22nd

Average Rating

9.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Remote Access (18th)

Delinea Secret Server

Ranking in Privileged Access Management (PAM)

2nd

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Enterprise Password Managers (5th)

Mindshare comparison

As of January 2025, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.1%, down from 1.4% compared to the previous year. The mindshare of Delinea Secret Server is 11.2%, down from 13.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Privileged Access Management (PAM)

Featured Reviews

Himanshu-Pandey

Senior Manager at Accenture

Efficient for remote access for third-party vendors

The features are common among systems, including special management, password management, and credential management. A key advantage is over Password Safe, allowing third-party vendors access without directly onboarding them into the systems. With tools like PRA, access can be granted without creating IDs directly on AD, providing access to privileged or target systems very efficiently.

Read full review

Avinash Gopu.

Associate VP & Cyber Security Specialist at US Bank

Effective for password rotation policies triggered by audit requirements, it helps maintain compliance standards and seamless integration with third-party tools

The "App to App" feature has been most impactful. It allows secure communication between applications without requiring direct user access, which is crucial for several applications. Additionally, working in the finance department, we are heavily focused on enhancing audit reporting and compliance. So, the GRC (Governance, Risk & Compliance) capabilities of Delinea Secret Server have also been crucial for us. We implemented a custom reporting system that can automatically send reports to auditors daily, weekly, or according to your organization's needs. We also upgraded the audit role within Secret Server, allowing auditors to access and analyze the reports directly. Additionally, Secret Server provides comprehensive logging capabilities. Auditors can see what data users access, their access levels, and their activities, including check-in and check-out times. Furthermore, Secret Server helped us manage privileged, elevated access, which we call "K2K." As the lead for this project, I could identify users with the highest access levels and implement specific policies to monitor their activity on servers.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."

"Offers a secure method of access without having to install agents everywhere."

"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."

"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."

"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."

"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."

"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."

More BeyondTrust Remote Support pros

"The "App to App" feature has been most impactful. It allows secure communication between applications without requiring direct user access, which is crucial for several applications."

"The discovery engine is really robust and flexible. It had some session management features that are better compared to some other vendors. Overall the GUI is very good and straightforward to operate compared to other solutions. For example, CyberArk and Hitachi tend to be hard to navigate."

"Technical support is pretty good."

"The tool has many models. The tool also has a good cloud version. Also, the customers need not control any components on the solution side. The product's licensing model is also good since customers can choose a price that is most useful for them. The solution also supports password management for the users in your organization."

"The surveillance is most valuable."

"The ability to give some groups access to different kind of databases with the storage of a password is the most valuable feature."

"The most valuable feature of this solution is that it provides us with a secure way of managing passwords."

"The privileged access management, which is the Safe Access Model is the most valuable feature."

More Delinea Secret Server pros

Cons

"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."

"The possibility to integrate a chatbot would take this product to the next level."

"iOS interactive support would be a cool addition. Right now it's a non-interactive view."

"In the next release, I would like remote access to Chrome included."

"One potential improvement is in the support department. Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues."

"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."

"One potential improvement is in the support department."

"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."

More BeyondTrust Remote Support cons

"Although the password policy was interesting, the default setting was inadequate."

"We could definitely use some help with API tokenization. If we had a way to store tokens that would be fabulous."

"An area for improvement in Delinea Secret Server is its integration with ICAP servers."

"In many PAM tools, when users request a password checkout, they need to provide justification. However, in my experience across four organizations, nobody actually reads the justifications. Users can simply type anything and get the password. This becomes a risk and compliance issue. There needs to be continuous improvement in this area, focusing on problem identification and mitigation strategies."

"The initial setup and deployment can be cumbersome."

"I would like to see improvement with the integration with Azure Active Directory. This would mean that we can have support on multiple platforms such as Windows, Linux, and Mac."

"One of the product areas that could be improved is the ease of handling SSL certificates within the application."

"The UI needs improvement because the interface is a little clumsy."

More Delinea Secret Server cons

Pricing and Cost Advice

"I would like to order more licenses. This would allow us to support more end users concurrently."

"We believe for the money, it is worth what you pay."

"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."

"We pay every year for the box, and there are no additional costs."

"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."

"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."

"This product provides value for money."

"Bomgar has a very fair pricing structure."

More BeyondTrust Remote Support pricing and cost advice

"The tool's pricing is expensive."

"They are priced quite well."

"I would give the price a four on a scale from one to ten, with one being the cheapest and ten being the most expensive. We pay for the license on a yearly basis, and we paid for three years. It costs around 5000 a year."

"There is an annual license fee per user and the price is fair."

"It isn't terribly expensive."

"The pricing is standard in this business and we have no complaints about it."

"Its price is okay. We don't compete on pricing. We seldom use price to win over our competitors. We prefer it this way because if we can sustain the price, we make more margin as well. We don't want the price to go down to the bottom where despite the win, there's no margin at all."

"It would be beneficial if it were reduced."

More Delinea Secret Server pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Privileged Access Management (PAM) solutions are best for your needs.

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831,265 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

12%

Government

10%

Manufacturing Company

Educational Organization

39%

Computer Software Company

10%

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about BeyondTrust Remote Support?

The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients.

What needs improvement with BeyondTrust Remote Support?

One potential improvement is in the support department. Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severi...

What advice do you have for others considering BeyondTrust Remote Support?

I rate BeyondTrust Remote Support as eight out of ten. This solution is robust, and I recommend it for its efficient handling of remote access without needing to onboard users directly into systems...

Looking for recommendations and a pros/cons template for software to detect insider threats

This is an inside-out --- outside-in --- inside-in question, as an insider can be an outsider as well. There is no short answer other than a blend of a PAM tool with Behavioral Analytics and Endpo...

What do you like most about Delinea Secret Server?

The privileged access management module is the most reliable feature.

What is your experience regarding pricing and costs for Delinea Secret Server?

If you're requesting licenses or pricing, then you have to fill out a questionnaire that they try to gain insight into what your environment is like, what you're trying to discover, and what you're...

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Product Reports

BeyondTrust Remote Support

Download BeyondTrust Remote Support product report

Delinea Secret Server

Download Delinea Secret Server product report

Also Known As

Bomgar Remote Support

Thycotic Secret Server, Delinea Password Reset Server

Learn More

BeyondTrust

Delinea

Overview

BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.

BeyondTrust Remote Support Features

BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:

Remote access and control: IT administrators have the ability to resolve issues at light speed, improving productivity and also end-user satisfaction.

Efficiency and scale: With BeyondTrust Remote Support, you can manage unattended access to any system and you can also create mass installer packages.

Compliance: BeyondTrust Remote Support allows you to automatically monitor activity in real time, record all session activity, and produce a detailed audit log without interfering with service desk processes.

Team and permissions administration: By using BeyondTrust Remote Support, you can Implement security across your service desk with granular role and permissions settings.

Native 2FA: BeyondTrust Verify is a TOTP native 2FA capability. It can be enabled for any user and verifies the identity of users before a BeyondTrust Remote Support session is actually launched.

Credential injection: If users integrate with the BeyondTrust Vault or BeyondTrust Password Safe, they can directly inject credentials into systems and end servers with just one click.

BeyondTrust Remote Support Benefits

Some of the benefits of using BeyondTrust Remote Support include:

Security and privacy: BeyondTrust Remote Support gives support teams quick access to desktops and IT systems without revealing their credentials and passwords. In addition, integrating BeyondTrust Privileged Access complements and controls access to privileged user accounts to protect mission-critical IT systems.

Mobile support: BeyondTrust Remote Support allows IT teams to provide instant remote support to mobile device users. The solution also supports Android smartphones and tablets as well as iOS devices (iPhone, iPad, iPod Touch).

ServiceNow integration: BeyondTrust Remote Support offers integrated remote support and secure chat.

Support across multiple systems and devices: The BeyondTrust Remote Support solution can help your organization achieve reliable remote support for end users and customers using Windows, Mac, Android, iOS, or any other operating system.

Reviews from Real Users

Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.

A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”

An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.

Secret Server is a fully-featured Privileged Access Management (PAM) solution available both on premise and in the cloud. It empowers security and IT ops teams to secure and manage all types of privileged accounts and offers the fastest time to value of any PAM solution.

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Secure-24, University of San Diego, International Rescue Committee, San Francisco Ballet, Perkins Coie, University of San Diego, D.S.S. Limited, Turbo's Hoet, Eclipse Computing, Cathay Bank, Stellarise, J&R Consulting

BeyondTrust Remote Support vs. Delinea Secret Server