We performed a comparison between BeyondTrust Remote Support and Delinea Secret Server based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"This is a very secure product."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
"It is a stable solution."
"The tool has many models. The tool also has a good cloud version. Also, the customers need not control any components on the solution side. The product's licensing model is also good since customers can choose a price that is most useful for them. The solution also supports password management for the users in your organization."
"One of the features I find most valuable is workflow, which allows you to configure the solution to have multiple approvals."
"I like that you can change the password remotely."
"The most valuable feature is session monitoring."
"I like that it is Windows-based. It is good that primarily, it is not an appliance. Some of the other applications in the space, such as a Quest Software CPAM or a Safeguard, are appliances, so you can't deploy the ends of them. With Thycotic, you can either install your Temporal Protection module physically in the VM host, or you can use BouncyCastle for high-security module capabilities."
"Provides us with the ability to control access [to secrets] by groups."
"Its technical support is good."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"The possibility to integrate a chatbot would take this product to the next level."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"Installation can sometimes be difficult, depending on the environment."
"We faced some upgrade issues, especially during the management and administration parts. I found it less straightforward than on many other platforms, even outside password managers."
"The solution could be more user-friendly."
"This product is excellent in every way except minor details in handling extremely large environments."
"I would like to see the shadowing of ongoing terminal sessions (Remote Desktop Mirroring)."
"The setup for this solution is complex. I'm not going to lie, you need a specialized system security engineer to deploy it."
"I formerly used only one service: the remote server. For example, I connected to the Active Directory user and the computer's console. But now, I need to do a remote connection to the domain controller. Maybe it only connects to that tool, the Active Directory users, and the computer management console, but not to the domain controller. Another thing Delinea could add is multi-factor authentication."
"We always ask for partner enablement, which is more like a soft requirement rather than a product requirement. It would be great if they can provide us deeper knowledge of their products for integration."
BeyondTrust Remote Support is ranked 11th in Privileged Access Management (PAM) with 32 reviews while Delinea Secret Server is ranked 2nd in Privileged Access Management (PAM) with 47 reviews. BeyondTrust Remote Support is rated 9.0, while Delinea Secret Server is rated 8.2. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Delinea Secret Server writes "Effective for password rotation policies triggered by audit requirements, it helps maintain compliance standards and seamless integration with third-party tools ". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Delinea Secret Server is most compared with CyberArk Privileged Access Manager, Azure Key Vault, HashiCorp Vault, IBM Security Secret Server and ManageEngine PAM360. See our BeyondTrust Remote Support vs. Delinea Secret Server report.
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