Service and Support
Users report mixed experiences with Dell RecoverPoint for Virtual Machines' customer service. Some find EMC support helpful and efficient, though L1 support has faced criticism due to outsourcing, while L2 and L3 are praised. Delays in response and issue resolution are noted. Some users rely on online forums for assistance. Support is rated between seven and eight out of ten, with engineers often available for live support calls. However, experiences with support vary considerably.
Deployment
Dell RecoverPoint for Virtual Machines presents varying experiences during initial setup. Many found it straightforward and manageable, requiring minimal time if infrastructure compatibility is ensured. Some mention complexity and numerous features, making it challenging for beginners but rewarding with correct execution. Deployment duration ranged from a few hours to about two months, influenced by factors like bandwidth and performance. While generally simple, certain cases encountered issues post-setup, necessitating support assistance for resolution.
Scalability
Dell RecoverPoint for Virtual Machines offers scalability, essential for enterprises. It supports replication across multiple sites, suitable for organizations with large employee numbers. Users find it capable of handling current needs without scaling issues. Though some suggest improvements, it proves scalable overall. Both hardware and software are designed for upgrades, benefiting industries like banking. Whether for large enterprises or small businesses, it caters to diverse scalability requirements, offering a flexible recovery option.
Stability
Dell RecoverPoint for Virtual Machines is generally stable, with many users expressing satisfaction. Some encountered minor bugs or performance issues, while a few experienced significant problems, such as node reboots. Though most issues are manageable, stability depends on the environment and setup. Dell has addressed some concerns but not all were resolved. Stability remains a strong point, as most have not experienced bugs, glitches, or crashes. Performance improvements could enhance experience.