It is a firewall solution, so we utilize it regarding policies and security.
Management at Aptransco
Highly scalable, user-friendly interface and ease of operation
Pros and Cons
- "The solution is user-friendly and easy to operate."
- "There are some issues with security features and aspects like logs not being up to the mark."
What is our primary use case?
What is most valuable?
The solution is user-friendly and easy to operate.
What needs improvement?
The solution should have more security features and come with VPN authentication and multi-virus authentication.
For how long have I used the solution?
We used the previous model, FortiGate 600D. So, I worked with that. I have been using the solution for three years. We just procured the new solution, but we need to install it right away.
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FortiGate Next Generation Firewall (NGFW)
January 2025
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What do I think about the stability of the solution?
The solution is stable. I would rate the stability of the solution an eight out of ten because there are some issues with security features and aspects like logs not being up to the mark, as well as some challenges with VPN and multiple functionalities.
What do I think about the scalability of the solution?
It's a scalable solution. I would rate the scalability a nine out of ten. There are around 600 users in our organization using this solution. We have plans to increase the usage up to 2000 users.
How are customer service and support?
The customer service and support team is good. Their response time was great.
How was the initial setup?
The initial setup is straightforward. It has been in use for three years. It may take around four days to make it functional.
Typically, it can be up and running in just one day. However, due to a lack of expertise, it took a bit longer.
What about the implementation team?
I got a consultant to help with the deployment process. One person is enough for the solution; it can be an admin.
What was our ROI?
I have definitely seen an ROI.
What's my experience with pricing, setup cost, and licensing?
I don't want to get the full license as the technology is changing day by day. So, I have I prefer to procure a five-year license, and that's it.
Which other solutions did I evaluate?
We have used Microsoft Office and Cisco Switches. We have been using the FortiGate firewall.
What other advice do I have?
I advise the users to compare the solution with existing versions before using it.
Overall I would rate the solution an eight out of ten. I would like add more security features to the solution.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Deputy manager at Oculin Tech
Has good stability but its technical support services could be better
Pros and Cons
- "It is a scalable solution."
- "Its technical support could be better."
What is our primary use case?
We use the solution as an internal gateway to protect some of our data center solutions.
What is most valuable?
The solution has the best group filtering features.
What needs improvement?
The solution's technical support could be better. Also, its hardware features need improvement as well.
For how long have I used the solution?
We have been using the solution for five years.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
The solution is scalable. We have medium and small businesses as our clients.
How are customer service and support?
The solution's technical support team's response could be faster.
How was the initial setup?
The solution's initial setup process is easy. A new environment takes two to three days, while an existing one takes more time to implement. Also, it requires ten executives to deploy it and three to six executives to maintain it.
What's my experience with pricing, setup cost, and licensing?
The solution's price is average. We have its yearly license. There are additional costs for support and license renewal.
What other advice do I have?
It is a good solution. I rate it a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Buyer's Guide
FortiGate Next Generation Firewall (NGFW)
January 2025
Learn what your peers think about FortiGate Next Generation Firewall (NGFW). Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,020 professionals have used our research since 2012.
PS & Technical Manager at a tech services company with 11-50 employees
The solution is easy to deploy and provides good technical support, but it is not stable and hangs frequently
Pros and Cons
- "User identification and application identification are valuable features."
- "The product keeps hanging."
What is our primary use case?
We use the solution for security.
What is most valuable?
User identification and application identification are valuable features.
What needs improvement?
The product keeps hanging. One of our customers was unhappy because it didn’t work sometimes.
For how long have I used the solution?
I have been using the solution for six years.
What do I think about the stability of the solution?
The solution is not stable for small companies.
What do I think about the scalability of the solution?
The tool is scalable. Our customers are small, medium, and enterprise-level businesses.
How are customer service and support?
The technical support is good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I also work with Palo Alto and Cisco. Each product has its advantages and disadvantages. Palo Alto has a lot of features. It provides application identification features and big data analysis. Palo Alto is more stable than FortiGate.
How was the initial setup?
The initial setup is very easy. It takes us some days to deploy the solution.
What about the implementation team?
We need about six people to deploy the solution. It is easy to maintain the product.
What other advice do I have?
I would recommend the solution to others. The product is for commercial clients like the oil and gas sector. It might not be suitable for banking. Overall, I rate the product a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Founding Partner at Innovadvice
Helps secure the network and connect remote sites but vulnerability management could be enhanced
Pros and Cons
- "The solution has helped our organization secure our network and connect remote sites."
- "There is an area for improvement in vulnerability management."
What is our primary use case?
The primary use case is branch network security.
How has it helped my organization?
The solution has helped our organization to secure a network and connect remote sites.
What is most valuable?
The most valuable feature is the technical support by FortiGate.
What needs improvement?
There is an area of improvement in the pricing model and vulnerability management.
In future releases, I would like to see partnering with cloud suppliers.
For how long have I used the solution?
I have been using this solution for less than a year.
What do I think about the stability of the solution?
I would rate the stability a seven out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of this solution a seven out of ten.
How are customer service and support?
Customer service and support are good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was complex.
What was our ROI?
I have not seen an ROI yet. We do have plans to increase the usage in near future.
What other advice do I have?
I would suggest not to look for a single solution for all your security requirements and compare the pricing.
Overall, I would rate the solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Security Engineer at a educational organization with 11-50 employees
A simple firewall solution that helps to protect networks
Pros and Cons
- "FortiGate NGF is simple compared to other firewalls. It is easy to use and you don't need any training. Any person with basic firewall knowledge can use it."
- "The solution needs to integrate VPN features."
What is our primary use case?
FortiGate NGF is used to protect customer networks.
What is most valuable?
FortiGate NGF is simple compared to other firewalls. It is easy to use and you don't need any training. Any person with basic firewall knowledge can use it.
What needs improvement?
The solution needs to integrate VPN features.
For how long have I used the solution?
I have been working with the product for two years.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
FortiGate NGF is scalable. The number of users depends on the project and can be around three users.
How are customer service and support?
FortiGate NGF's support responds fast.
Which solution did I use previously and why did I switch?
I use Palo Alto and Check Point as well.
How was the initial setup?
The tool's setup is easy. We used one resource to handle the deployment. The tool's deployment can take around one to two days to complete and depends on customer requirements.
What other advice do I have?
I would rate the product a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Information Security Engineer at a tech services company with 11-50 employees
A highly scalable product with an amazing support team and a user-friendly interface
Pros and Cons
- "The solution’s interface is pretty user-friendly."
- "The product has to be upgraded every few weeks."
What is our primary use case?
We use the solution for multiple firewalls like edge and data center firewalls.
What is most valuable?
The solution’s interface is pretty user-friendly. It's easy to come up with policies and basic configurations. It is pretty straightforward.
What needs improvement?
Once in a few months, there is a vulnerability in the OS. The product has to be upgraded every few weeks.
For how long have I used the solution?
I have been using the solution for three years.
What do I think about the stability of the solution?
I rate the stability an eight out of ten.
What do I think about the scalability of the solution?
Our customers range from small to medium businesses. I rate the tool’s scalability a ten out of ten.
How are customer service and support?
Support is amazing.
How would you rate customer service and support?
Positive
How was the initial setup?
I rate the ease of setup a nine and a half out of ten.
What about the implementation team?
On average, deployment takes two or three days. Usually, a person from the customer’s side and I deploy the solution.
What other advice do I have?
The product is a good choice. It will not be a headache for the IT team. It is very common on the market. Overall, I rate the solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
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Updated: January 2025
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