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Fortinet FortiGate Logo

Fortinet FortiGate pros and cons

Vendor: Fortinet
4.2 out of 5
Badge Ranked 1

Pros & Cons summary

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Prominent pros & cons

PROS

Fortinet FortiGate provides extensive security features including threat management, intrusion prevention, and malware protection.
Fortinet FortiGate is known for its ease of configuration, allowing quick setup and management.
The integration of SD-WAN capabilities with FortiGate has positively impacted network performance.
Fortinet FortiGate offers effective content filtering and application control functionalities.
Fortinet FortiGate delivers a strong ROI with a cost-effective pricing structure compared to competitors.

CONS

Fortinet FortiGate's customer support is poor, with dissatisfaction regarding responsiveness and helpfulness.
Fortinet FortiGate experiences issues with stability and performance, often encountering bugs and firmware update challenges.
Fortinet FortiGate lacks sufficient features in logging and reporting, necessitating reliance on additional tools or modules.
Fortinet FortiGate pricing is high, making it less competitive compared to other solutions on the market.
Fortinet FortiGate's scalability is limited, impacting its effectiveness for expanding enterprises.
 

Fortinet FortiGate Pros review quotes

it_user3483 - PeerSpot reviewer
Senior Consultant at Unify Square
Feb 27, 2018
A strong point of FortiGate is that the graphical interface is complete and easy to use, especially if we think there is a list of operations that we are able to perform inside.
it_user149982 - PeerSpot reviewer
Project Manager at a tech vendor with 1,001-5,000 employees
Sep 1, 2015
Customer Service: Very good. Technical Support: Very good.
it_user107088 - PeerSpot reviewer
Network Support Analyst at a non-tech company with 501-1,000 employees
Sep 21, 2014
Fortigate 300c is a very robust product, unlike Cisco ASA Firewall, you have already the web gui interface inside the device.
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
886,174 professionals have used our research since 2012.
it_user181989 - PeerSpot reviewer
Technical Consultant at a tech services company with 501-1,000 employees
Feb 17, 2015
SSL VPN, Site to Site VPN, UTM features and web override are nice features.
it_user195018 - PeerSpot reviewer
CEO with 51-200 employees
Jul 29, 2015
Load Sharing VDOM Security Profiles Vulnerability Assessment
it_user234774 - PeerSpot reviewer
IP Core & Security Supervisor at a comms service provider
May 7, 2015
Customer Service: They're good. Technical Support: They're very good.
it_user234777 - PeerSpot reviewer
IP Senior Engineer at a comms service provider with 501-1,000 employees
May 7, 2015
Throughout the last six years we have been using Fortigate firewalls, and the experience we gained is only positive.
it_user236517 - PeerSpot reviewer
Senior NetOps Engineer at a tech services company with 51-200 employees
May 12, 2015
The product is easy to implement, easy to manage, and easy to develop and grow.
it_user236523 - PeerSpot reviewer
Senior Information Security Engineer with 501-1,000 employees
May 12, 2015
Our experience of using Fortigate is excellent and we strongly recommend it.
it_user241101 - PeerSpot reviewer
Network Administrator at a real estate/law firm with 51-200 employees
May 19, 2015
We went from being terrified about our firewalls screwing up to completely forgetting we had firewalls.
 

Fortinet FortiGate Cons review quotes

it_user3483 - PeerSpot reviewer
Senior Consultant at Unify Square
Feb 27, 2018
With FortiGate, the main complaint that I have heard is about the technical support.
it_user149982 - PeerSpot reviewer
Project Manager at a tech vendor with 1,001-5,000 employees
Sep 1, 2015
In the past I encountered serious bug regarding SCTP and GTP supports.
it_user107088 - PeerSpot reviewer
Network Support Analyst at a non-tech company with 501-1,000 employees
Sep 21, 2014
The representative from the vendor seems to know the basics of the product but when it comes to troubleshooting he seems to lack information.
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
886,174 professionals have used our research since 2012.
it_user181989 - PeerSpot reviewer
Technical Consultant at a tech services company with 501-1,000 employees
Feb 17, 2015
The level of customer service is bad because support is very pathetic.
it_user195018 - PeerSpot reviewer
CEO with 51-200 employees
Jul 29, 2015
Customer service is poor.
it_user234774 - PeerSpot reviewer
IP Core & Security Supervisor at a comms service provider
May 7, 2015
I have an issue with NAT only, in that I can't allow traffic from outside to inside using a NAT pool.
it_user234777 - PeerSpot reviewer
IP Senior Engineer at a comms service provider with 501-1,000 employees
May 7, 2015
Its web interface needs to be more stable, and more functional, through the variety of browsers.
it_user236517 - PeerSpot reviewer
Senior NetOps Engineer at a tech services company with 51-200 employees
May 12, 2015
I'm happy with the product, however the licensing fees could be lower.
it_user236523 - PeerSpot reviewer
Senior Information Security Engineer with 501-1,000 employees
May 12, 2015
We faced some technical issues on the Fortinet side.
it_user241101 - PeerSpot reviewer
Network Administrator at a real estate/law firm with 51-200 employees
May 19, 2015
Technical Support: This is where Fortinet stumbles. The support is farmed out overseas to techs that are not very knowledgeable about the Fortinet products.