FortiGate Next Generation Firewall (NGFW) Reviews and Pricing

Claude Mualuko

Information Security Engineer at a tech services company with 11-50 employees

Jul 14, 2023

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A highly scalable product with an amazing support team and a user-friendly interface

Pros and Cons

"The solution’s interface is pretty user-friendly."

"The product has to be upgraded every few weeks."

What is our primary use case?

We use the solution for multiple firewalls like edge and data center firewalls.

What is most valuable?

The solution’s interface is pretty user-friendly. It's easy to come up with policies and basic configurations. It is pretty straightforward.

What needs improvement?

Once in a few months, there is a vulnerability in the OS. The product has to be upgraded every few weeks.

For how long have I used the solution?

I have been using the solution for three years.

Buyer's Guide

FortiGate Next Generation Firewall (NGFW)

April 2025

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What do I think about the stability of the solution?

I rate the stability an eight out of ten.

What do I think about the scalability of the solution?

Our customers range from small to medium businesses. I rate the tool’s scalability a ten out of ten.

How are customer service and support?

Support is amazing.

How would you rate customer service and support?

Positive

How was the initial setup?

I rate the ease of setup a nine and a half out of ten.

What about the implementation team?

On average, deployment takes two or three days. Usually, a person from the customer’s side and I deploy the solution.

What other advice do I have?

The product is a good choice. It will not be a headache for the IT team. It is very common on the market. Overall, I rate the solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Juan Solano

IT Director at Atlantic Quantum Innovations

Apr 21, 2025

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Implementation improves efficiency and provides greater visibility over issues

Pros and Cons

"One of the most valuable features of FortiGate Next Generation Firewall (NGFW) is the ease of usability it offers."

"Updating the software during issues can be quite convoluted, especially if there is an unexpected attack, such as on a Saturday."

What is our primary use case?

In our organization, FortiGate Next Generation Firewall (NGFW) serves as the main security system for our firewall needs. I have utilized it to manage the firewalls and some other security appliances, such as VPNs. Currently, my usage focuses primarily on firewall management. I set up rules, search for logs, and consult logs when issues arise. This approach covers most of our security management tasks.

What is most valuable?

One of the most valuable features of FortiGate Next Generation Firewall (NGFW) is the ease of usability it offers. It is quite easy for me to learn to use. Additionally, FortiGate Next Generation Firewall (NGFW) has improved our efficiency in setting up security and provided us with more visibility over some issues and incidents we previously faced.

What needs improvement?

FortiGate Next Generation Firewall (NGFW) could be improved by including more templates for setting rules or regular jobs. I do not recall if the software includes any AI features.

For how long have I used the solution?

I have had experience with FortiGate Next Generation Firewall (NGFW) for about five or six years.

What was my experience with deployment of the solution?

When deploying FortiGate Next Generation Firewall (NGFW), it required one week for the initial setup and just two hours for effective deployment. There were no significant issues during this process.

What do I think about the stability of the solution?

In my experience, there are usually no significant stability issues with FortiGate Next Generation Firewall (NGFW). However, updating the software during issues can be quite convoluted, especially if there is an unexpected attack, such as on a Saturday.

How are customer service and support?

Customer service with Fortinet for FortiGate Next Generation Firewall (NGFW) has been quite good. We experienced a major issue during one of the upgrades, and it took about an hour to reach support and rectify the problem.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before using FortiGate Next Generation Firewall (NGFW), we used Cisco for our firewall needs. Cisco presented a lot of usability challenges. Setting up firewalls and rules with Cisco was difficult and required extensive knowledge of their system, which led us to switch to FortiGate Next Generation Firewall (NGFW).

How was the initial setup?

The initial setup of FortiGate Next Generation Firewall (NGFW) was relatively smooth. It took about one week for the complete setup and two hours for the actual deployment.

What about the implementation team?

The deployment involved two people from my side, and we also had assistance from a vendor during the setup.

What was our ROI?

In terms of return on investment, FortiGate Next Generation Firewall (NGFW) has been straightforward. It has notably improved our efficiency and visibility.

What's my experience with pricing, setup cost, and licensing?

The pricing of FortiGate Next Generation Firewall (NGFW) is reasonably affordable. It is suitable for mid-level and high-level companies, though it might not be cheap for small companies.

What other advice do I have?

I would recommend FortiGate Next Generation Firewall (NGFW) to others. Despite some issues with upgrades and vulnerabilities, Fortinet quickly addresses concerns. Overall, on a scale of one to ten, I would rate FortiGate Next Generation Firewall (NGFW) as an eight.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Last updated: Apr 21, 2025