IBM Maximo Reviews

When we integrated the Maximo DB with the BI tool, we were able to track and manage the inventory levels in much more controllable way, and reduced the inventory levels significantly within one year.

• Preventive maintenance management
• Maintenance management

1. Inventory management, especially:

• item cards – I need to be able to track item balance and history back to a given date
• inventory financial reports need a lot of enhancement
• consignment stock management has an issue – raised with the vendor
• reorder process and define reorder levels
• inventory lead time recommendation, according to transaction history

2. Purchasing management

• Vendor management needs enhancement

3. Maintenance KPIs like OOE , Mean Time Between Failures (MTBF), Mean Time To Repair (MTTR) need more enhancement

4. Operating budget management (recently added in version 7.6 ) but it is late in coming.

Sometimes I have had issues with with the web server which we use (IBM WebSphere) but we solved it.

No issues, this software is very efficient regarding scalability.

I would give it an eight out of 10.

The data gathering and data engineering were complex, but once they are done the remaining steps were straightforward.

The concurrent user license is much more effective in management and cost-wise, as it is more suitable for maintenance management.

I was not involved in this process at my current company.

1. Defining your business processes is vital for the success of this product.
2. End-user training should be implemented according to your processes.
3. Using Agile methodology fits well with this product, to ensure fast response to business changes.

We are a telco provider in Pakistan with a customer base of around 75 million. We use this solution for incident management, port management, and problem management across various functions. We use it for process digitization across different areas, mainly within our technology but also outside. We are IBM customers and I'm a system admin. 

The most valuable aspect is the level of flexibility Maximo provides because it is more code-based and more Java-based, so our development team and support partners are able to customize and relatively easily tailor it to our needs.

Coding can be complex when customization is required. It takes quite a bit of time and effort from our development team and it's a downside of this system. I think the product needs to evolve in line with some of the newer products on the market which provide a low-code or no-code environment. In order to upgrade the product, the front end should be drag and drop. To develop any application based on user requirements, the front-end development should be very, very easy, similar to what we have with Jira. Although the backend is very robust, it's very code-oriented, so a lot of time and effort is required. 

I've been using this solution for 10 years. 

The solution is stable and reliable and meets our expectations. 

The solution is highly scalable. We haven't faced any challenge in regard to that.

The technical support has been good overall. Whenever we need support we engage them and their resources and they're able to provide good solutions. We've found that response times can sometimes be slow. 

Neutral

The company previously used HPE and I believe they switched to IBM due to cost-related factors. 

I was not in the company when Maximo was initially rolled out but I believe it's quite complex in comparison to the new cloud-based platforms which are simple to deploy. There was no cloud solution when we initially rolled out so the deployment took a lot of time and effort. In terms of maintenance, the databases need a lot of health and integrity checks. As an on-prem solution, we are responsible for managing that. We have around 750 users. 

Licensing costs for IBM Maximo are now more expensive relative to some of the cloud-based platforms that offer cheaper solutions and are more flexible in terms of fees. I believe it costs around 700 USD for one agent user on Maximo. In addition, we have to pay IBM's local partner in Pakistan some service charges and tax-related fees. There is also an annual cost for support services. We are constantly checking alternatives that offer better flexibility on the technical and cost side. We would switch to another solution if it could meet our needs at a lower cost. 

This is quite a good solution although I'd like to see a product that is easier to customize. On the commercial side, it should offer a more scalable financial model or an enterprise-level arrangement whereby carrier networks are able to adopt it in a much more economical way.

I rate this solution seven out of 10. 

IBM Maximo is used across the organization for purchasing inventory service management.

IBM Maximo has improved our organization because we have been able to reduce printed paper by using the application. We have handheld devices and the information being sent is via email saving us money.

The most valuable features of IBM Maximo are the overall power and interface, and there are a lot of different modules that we use that are helpful. Additionally, it's an integrated solution and it has a lot of capabilities.

IBM Maximo can improve the financial support and financial application, to make it more similar to an ERP as opposed to an EAM. Overall they can improve the financial processes.

I have been using IBM Maximo for approximately 10 years.

IBM Maximo is stable.

The scalability of IBM Maximo is good.

We have approximately 20 users using this solution. The users that use the solution are typically purchasing officers, inventory officers, and managers.

We have plans to increase the usage of IBM Maximo.

The IBM technical support is very good.

I rate the support from IBM Maximo a four out of five.

Positive

We did not use another solution in this category, we only used IBM Maximo.

The initial setup of IBM Maximo is complex to install and set up. It requires expert knowledge. The full implementation took approximately four months.

I rate the initial setup of IBM Maximo a four out of five.

We have a team of two engineers and two support persons that does the implementation of IBM Maximo with the help of the vendor. 

We have not evaluated the ROI of IBM Maximo at this time.

The price of IBM Maximo could reduce, it is expensive.

Upgrading is not covered in the annual support, it is an additional cost.

I rate the price of IBM Maximo a four out of five.

We evaluated other solutions before choosing IBM Maximo, such as Microsoft Dynamics.

My advice to others is they need to have someone who's an expert assist them with the implementation. They cannot do it alone. If they're not familiar with the solution, they need to have an implementation specialist in IBM Maximo.

I rate IBM Maximo a nine out of ten.

I rated the solution a nine because it's easy to use and very powerful. It has a lot of features and capabilities, and it's easy to configure.  

We are using the solution as a computerized maintenance management system, for condition monitoring, and for IoT.

The solution can be deployed on-prem and on the cloud.

The solution helps transform a manual system into an automated system. As part of this process, we are mailing KPIs, and performance indicators, to our team. The quick reports give us a snapshot of how our team is performing.

The most valuable feature is the ability to correct maintenance.

The pricing model of the solution has room for improvement as well as the after-sales support.

I have been using the solution for 15 years.

The solution is stable.

The solution is scalable in terms of license and hardware.

The technical support is good.

Positive

The initial setup is straightforward. I give the setup a ten out of ten.

Initially, we are deploying the web and DB-2, then we have the initial data configuration, the transitional data, setting up the preventive maintenance condition, monitoring parameters, and then comes the report development.

The deployment time depends on the organization's complexity. In medium organizations, it generally takes around five to six months to deploy the time management system using five or six consultants and developers. This time includes the training.

We can see a return on investment with IBM Maximo anywhere between six months to a year.

I give the solution a nine out of ten.

We require two to three people for the maintenance of the solution.

IBM Maximo is a very good solution, particularly for those who want to maintain their facilities.

I am a consultant. I make use of everything. I was a consultant, and I worked for a variety of companies who were asking for different things to be done, and I did everything, for them. I can't say that there is something, that I didn't do. I was also traveling to the US, and working for IBM in the US.

IBM Maximo is the best software for assets management.

There are always ways to improve and make things better. It is what I've grown accustomed to. I am taking advantage of everything Maximo has to offer. I'm making use of whatever I can, and if I need to do anything else, I write a custom code.

Every company has specific needs, and you can't generalize for everyone. That is how my work is. I'm working specifically for the company, and when they require something else in addition, that is when I do the customization. Sometimes it could be a Java class, other times it could be an automation script, and it could be just the configuration, it just depends.

My experience with IBM Maximo has been since 2004. I have been familiar with this solution for approximately 17 years.

I always work with the latest version of this solution, as well as WebSphere.

IBM Maximo is the most stable solution that I have ever seen.

I didn't have to deal with technical support. As a consultant, what I was doing was notifying the user that I was working for, sending the description, what log files and description I was sending, and giving them. They were also dealing with technical support. I don't believe they ever had a problem with IBM's technical support.

Everything was fine, but as I was gathering information and delivering it to them. I would always advise them and say, "Okay, this is not something for the first and second levels. It is the third level. You must proceed to the third level, to some developer, and inform him that something is wrong." And, in most cases, they return to resolve the problem. I actually had a conversation with IBM US tech support once. At the time, I was working for an American company with a Canadian office. And, yes, it was fantastic.

I'm mostly using WebSphere. I also use Web Logic at times. I can set up Web Logic for Maximo. It's the same for me. I always use the advanced configuration.

Maximo is an application, and if you want to have it on the web, you need to run it through a web server. WebSphere is a web server, and also an IBM product.

When you purchase Maximo, you get WebSphere for free.

In terms of the initial setup, I have seen some other guys, and what they're doing is not straightforward for them, but everything is straightforward for me. I know exactly, what I am doing.

Everything you need can be found in IBM's documentation on their website.

I didn't get involved with the pricing. I don't know the prices, or how it works. I know how to use licenses in Maximo and check the licenses to ensure that we have not gone over, but I did this for every company for which I worked. 

IBM Maximo offers a licensing application, and you have to comply with the license. Otherwise, I have no idea about prices or anything else. I'm not sure how much it costs. I'm not the one looking for prices. I know the software is good, and when something is good, I believe you should pay what it costs.

I would rate IBM Maximo a ten out of ten.

In one a period of one year, we receive lots of work orders. There were lots of paperwork by end of the year. With IBM Maximo we are able to have everything on the computer. If we want to see what kind of service we have done on our assets we only need to go to the Maximo and we can see all the history in front of us. Earlier, everything was on paper, and it was too hard to find out what kind of services and what we did in the past.

We were doing all kinds of paperwork for every type of order and to maintain our assets but with the use of the IBM Maximo application, we can automate a lot of the processes.

IBM Maximo is a large piece of software that has lots of functionality. I have not even used it to its full potential.

I have used IBM Maximo within the last 12 months.

The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing.

The solution is easy to scale, I did not find it not very difficult.

There will be 1,500 people using this solution.

The implementation process is complex. The region has implemented one solution to all nine divisions. It was a global solution to all their problems. When integrating all the legacy systems with IBM Maximo is when the complexity began.

We started the implementation process in 2013 and we are in 2021, it has taken us eight years for the whole process. Next week we are going live and next year we are going to be deploying the project.

The implementation was done by a large team. There are a few stakeholders and users working with us, approximately, nine divisions. We have approximately 20 people from those nine different divisions and our team is another 30 people. Additionally, there are the third-party legacy system team and different directors from different stakeholders. There is a large number of people involved.

The maintenance team will include less than ten individuals and will be assembled soon.

I do not know about the price of the solution. However, this has been an expensive project overall.

We are planning on receiving an extended or advanced version of IBM Maximo.

It's a nice product and I think it is going to add a lot of value to the region because now they can see all the history. Moreover, they're going to get an automated process.

I recommend IBM Maximo to others.

I rate IBM Maximo a seven out of ten. However, I have never worked on any of the competitive products of IBM Maximo.

The main use is help desk. But we also use it for asset management, catalog offering, and CNDB.

It's much more reliable, it's much more configurable.

It's reliable, and it's all integrated in the same database.

It's actually a little too much for what we need. It could be good but there are too many conflicts and it's not user-friendly. It could use shortcuts for frequently requested services.

Other areas for improvement include:

• Enhanced Service Catalog on Mobile
• Agent intelligence
• Better dashboards for KPIs
• Full-service visibility - There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for.

It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff. We're okay with it but it could be better.

Scalability is very good. It's easily scalable.

We have often set up PMRs and their support is quite good. We have issues that have reappeared in other releases, and things that aren't really supposed to be happening like that. We migrated to a different version, one thing was solved but then a new issue appeared, related to the same module. 

They give good service, but they could be a little more reliable in terms of solving defects and having it work as it should.

We used an old Lotus Notes solution that we implemented ourselves and then we migrated to Maximo. Now, our main client doesn't really like the way Maximo works, at least for them. So that's making us into a new solution.

In terms of selecting a vendor, I don't do the selection. I just evaluate the functional and technical aspects. Regarding pricing and things like that, I'm not the one that will decide. My main concern is that it does what it's supposed to do, does it well, and that the client likes it.

The initial setup was complex but that was 10 years ago. It might have changed since then.

The options we are now considering are JIRA and ServiceNow.

They have a preview site where you can log in as a user and try it for yourself. That is a really good way to get a feel for the solution; better than Youtube or whitepapers and things like that. You have a preview site, you log in, and you can try it.

I would give Maximo a seven out of 10 because it's good, but it's not too user-friendly, and some of the issues we have come across, the impact to us was a little too much to be coming from a big company such as IBM.

This is a broad tool with many functionalities (i.e. tracking, enterprise asset management, etc.). I am looking at it from a government contractor's point of view allowing them to become compliant with the CMM. This is a standard based on the NIST 800-171, which is about protecting sensitive information.

We were able to sell their software to track the daily maintenance of space shuttles.

They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc. 

It could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards.

I have been using this solution for nearly twenty years.

From my experience it is very stable.

The solution is scalable.

I did not utilize their support.

Setup is as easy as possible for this complex system, it really depends on
what level of fidelity you want to have it. For example, we put the system in to track the maintenance of US space shuttles. Here, we were tracking anybody that touched it, or anybody that was near it in addition to the condition of any level of detail, of any part of that asset in the supply chain.

Level of maintenance required varies by project size.

Pricing is competitive.

Find people that know how to use it and have experience with it. Learn how to integrate other products, other third-party applications into it. Like any other product, you want to find people that have experience using it and know how to push it beyond what they do. There are all kinds of add-ons to it.

I would rate this an eight out of ten.