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Sales Account Manager at a security firm with 11-50 employees
Reseller
Provides inbound and outbound scanning, data loss protection, and encryption
Pros and Cons
  • "Encryption is the most valuable feature. It creates an encryption tunnel from your location to the delivery address."
  • "It's not a simple implementation."

What is our primary use case?

It's our primary, go-to product for email security. It covers our inbound and outbound mail. If somebody clicks on a bad link inside your company, it will automatically stop them from using that email to spread the rest of the phishing attempts. It checks outbound emails, not just inbound.

The solution is deployed on the cloud.

There are about 12 users in my organization. 

If we get a new employee, we'll buy another license. Otherwise, we don't have plans to increase usage. It scales with the amount of staff that we have.

How has it helped my organization?

It doesn't matter from where you log in, you're going to go through the Barracuda gateway. It will protect and filter any incoming mail. There's also a sandboxing feature. If Barracuda picks up something that's a little bit fishy, it will detonate it in the sandbox.

If it's not malicious, it'll pass it on. If it is malicious, it'll just quarantine it. The nice thing is that sometimes Barracuda doesn't know if the mail is good or bad for you. It gives you the option to allow delivery or to block delivery of that particular kind of mail.

If someone is trying to send you mail but is being blocked by your gateway, you can go into your Barracuda portal, see the last mail that came in, and you can choose from different options: allow/don't allow, deliver, once only, block user, or whatever the case may be.

In some cases, we can also restrict it, but only the admin can do that. If you have a problem and one of your clients can't send you mail, you need to contact the admin IT manager and tell them that you're expecting mail from a certain email address but you've been blocked. He will then allow the delivery of that. It gives you control over what gets delivered to your end users from an IT manager's point of view.

What is most valuable?

Encryption is the most valuable feature. It creates an encryption tunnel from your location to the delivery address. It's like a tunnel that can't be broken so that your mail can't be intercepted anywhere along the line. When you're using Barracuda as a gateway, your mail is guaranteed to be delivered as it was sent.

The other nice thing about the solution is that it's an archiver, which most companies need for compliance.

For e-discovery, a lot of legal companies need certain documents and for emails to be kept intact as they were sent. It acts as a paper trail.

What do I think about the stability of the solution?

It's pretty stable. It's older than Mimecast. The management tool is web-based, so it's also convenient.

It's managed on Barracuda Cloud Control. It covers spam, email viruses, email malware, phishing, undelivered mail, unsecured emails, and denial of service attacks. It's agentless and because it's an all-in-one product, it covers basically everything.

Buyer's Guide
Kaspersky Endpoint Detection and Response Expert
January 2025
Learn what your peers think about Kaspersky Endpoint Detection and Response Expert. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.

What do I think about the scalability of the solution?

I would rate the scalability as 10 out of 10.

How was the initial setup?

The difficulty of setup will depend on the number of users. It's scalable with the amount of users that you have. Setup with 1,000 users will obviously take longer than 10 users.

There is a labor cost involved in implementation. It takes about seven hours to deploy. There are a lot of different aspects involved in setup. It's not a simple implementation.

Once implemented, it's easy to maintain. Once the setup is done, it's fairly easy.

If you've given all your users rights, they can decide what mail comes through what doesn't. This makes an IT manager's job a lot easier. If you've kept the retention and everything needs to come through the admin or IT office but you send the alerts to the customer, then it's going to be pretty intensive depending on how many users you have.

What's my experience with pricing, setup cost, and licensing?

The solution isn't the cheapest considering what you get. I would rate the pricing as seven out of ten.

The cost depends on what features you want. If you want to add advanced email security and compliance, advanced threat protection, cloud archiving services, and data loss protection, then there will be an additional cost.

What other advice do I have?

I would rate the solution as nine out of ten. 

I would recommend complete compliance for most customers because it offers you email security services. It provides inbound and outbound scanning, blocking, and sandboxing.

It gives you data loss protection, encryption, and link and typosquatting protection. It also gives you advanced threat protection and cloud archiving services. That is all-in-one email protection.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Malose Ledwaba - PeerSpot reviewer
Database Manager at Ppc Cement
Real User
Good security that runs quietly in the background and is not hard to set up
Pros and Cons
  • "It helps improve security in our organization."
  • "The solution could always be more secure."

What is our primary use case?

We primarily use the solution for security purposes, as an antivirus. It prevents threats to our business. Our aim is to make sure that our machines are protected at all times.

What is most valuable?

It's just running in the background. It doesn't bother us, and we don't even notice it is there.

It helps improve security in our organization. The protection on offer is good. 

The initial setup is straightforward. 

What needs improvement?

The solution could always be more secure. Every antivirus solution could be, as things are always dynamically changing. There is always a new risk on the horizon. 

For how long have I used the solution?

I've used the solution for over three years. 

What do I think about the stability of the solution?

The solution is stable. It is reliable. There are no bugs or glitches. It doesn't crash or freeze. We haven't had any issues at all. 

What do I think about the scalability of the solution?

I can't speak to the scalability of the product. It's not an aspect that I handle. 

We have about 1,000 people on the solution right now. 

We do not plan to increase usage. It depends on the number of employees that we have. If the number increases, then we usually increase usage since any machine that comes into our network must have an antivirus on it.

How are customer service and support?

I've never dealt with support. I can't speak to how their services are. 

How was the initial setup?

It is simple to set up and configure. We haven't had any issues with the process. it's not complex. 

I'm not sure how long it took to deploy.

There are three people in our organization that can deploy and maintain the product. 

We have enough people in terms of implementation and management as we have multiple sites that are managed by different people.

What other advice do I have?

We tend to use the latest version of the solution in our organization. I can't speak to the exact version number. 

I would recommend the solution to others. I tested it on my personal computer before and found it worked fine. It's a reputable antivirus. I don't have a problem with it.

As a customer, I am satisfied. I'd rate it nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Kaspersky Endpoint Detection and Response Expert
January 2025
Learn what your peers think about Kaspersky Endpoint Detection and Response Expert. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Head of Data Link at Telecom Egypt
Real User
Top 5Leaderboard
Provides good scalability, but the incident response module needs improvement
Pros and Cons
  • "The product has an easy-to-use EDR module based on signature-based antivirus detection. It is a complete software."
  • "They could provide a source of visualization for the product."

What is our primary use case?

We use the product to monitor behaviors for endpoints to detect malware attacks and fraudulent activities.

What is most valuable?

The product has an easy-to-use EDR module based on signature-based antivirus detection. It is a complete software.

What needs improvement?

They could provide a source of visualization for the product. It needs to be easier to use for searches and activities. Additionally, they should work on an incident response module.

For how long have I used the solution?

We have been using Kaspersky Endpoint Detection and Response Expert for three years.

What do I think about the stability of the solution?

I rate the product's stability an eight out of ten. It has more features than other EDR solutions.

What do I think about the scalability of the solution?

The product has good scalability. We can size and schedule it as per requirements.

How was the initial setup?

The initial setup process is straightforward. It takes two to three hours to work on configuration, installation, and implementation.

What was our ROI?

The product is worth the investment for small and medium businesses. Large enterprises can use it as an antivirus software rather than a complete EDR solution.

What's my experience with pricing, setup cost, and licensing?

The product has a valuable pricing model. We need to purchase its monthly subscription.

Which other solutions did I evaluate?

The product is more advanced and scalable than other EDR solutions.

What other advice do I have?

It is a nice EDR product. It works well for small and medium businesses than enterprises. I rate it a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
Watchara Manusnanta - PeerSpot reviewer
Product Manager at Tech Titan Distribution Co., Ltd.
Reseller
Top 10
Reliable, stable, and can identify any attack
Pros and Cons
  • "What I like best about Kaspersky Endpoint Detection and Response is that it can detect any cyber attack and that it's a reliable product in the cybersecurity space. My company has confidence in it as a product for detecting all cyber attacks. It's a reliable product."
  • "An area for improvement in Kaspersky Endpoint Detection and Response is its technical support because currently, technical support is delayed."

What is our primary use case?

Kaspersky Endpoint Detection and Response is used for detecting cyber attacks.

What is most valuable?

What I like best about Kaspersky Endpoint Detection and Response is that it can detect any cyber attack and that it's a reliable product in the cybersecurity space. My company has confidence in it as a product for detecting all cyber attacks. It's a reliable product.

What needs improvement?

An area for improvement in Kaspersky Endpoint Detection and Response is its technical support because currently, technical support is delayed.

For how long have I used the solution?

My experience with Kaspersky Endpoint Detection and Response is three or four years, and I'm still working with it.

What do I think about the stability of the solution?

Kaspersky Endpoint Detection and Response is a stable product because I didn't see any issues when I was using it.

What do I think about the scalability of the solution?

Kaspersky Endpoint Detection and Response can be scaled to other solutions, for example, we used an antivirus first, then expanded to EDR using the same console and same server for management, and in the future, we can top it up with a sandbox solution on the same console.

How are customer service and support?

The technical support provided for Kaspersky Endpoint Detection and Response needs to be faster.

How was the initial setup?

Setting up Kaspersky Endpoint Detection and Response is easy. You can deploy it from the server or the main console. How long the deployment of the tool would take would depend on the network traffic during deployment and on the endpoint quantity.

What's my experience with pricing, setup cost, and licensing?

Pricing for Kaspersky Endpoint Detection and Response is so-so when you compare it with its competitors. Its pricing isn't cheap nor expensive.

What other advice do I have?

I'm a product manager that handles Kaspersky Endpoint Detection and Response. My company is a distributor and reseller of the product in Thailand.

I don't remember the exact version number of Kaspersky Endpoint Detection and Response, but I'm using its latest version.

My rating for Kaspersky Endpoint Detection and Response is eight out of ten.

If I had the chance to speak to others, my advice would be to use Kaspersky Endpoint Detection and Response.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Head of Information Security at Faisal Islamic Bank of Egypt
Real User
Effective, easy to set up, and offers good support
Pros and Cons
  • "We can scale the solution."
  • "We'd like to see them improve the automatic response."

What is our primary use case?

Currently, I'm using Kaspersky as endpoint protection and EDR.

I'm using it for detecting malicious behavior on PCs. It's for security.

What is most valuable?

In terms of effectiveness, it's the best. 

It is easy to set up. 

The product is stable. 

We can scale the solution. 

What needs improvement?

I can't say which areas need improvement. 

We'd like to see them improve the automatic response. 

For how long have I used the solution?

I've been using the solution for three years. 

What do I think about the stability of the solution?

It's a stable, reliable solution. There are no bugs or glitches. It doesn't crash or freeze. We've had zero issues in general while using the product. 

What do I think about the scalability of the solution?

The scalability has been good. 

Kaspersky is installed on all PCs and servers. It is used extensively in the organization. There is likely over 1,000 users. 

How are customer service and support?

We only used support once. We found a malicious file in an email, and we opened a ticket with them to deal with the issue. They were very effective. They resolved the issue and provided us with text to update the KATA directories.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution is simple to set up. It's not a complex process. 

Which other solutions did I evaluate?

We tested it with different scenarios, such as MITRE ATT&CK, and we did the same scenario across all vendors. This solution came out on top.

What other advice do I have?

I'm a customer and end-user.

We did a POC with the solution and were quite impressed by its effectiveness. 

If someone is working in a virtual environment, they should consider a virtual solution like Kaspersky from the beginning. It helps save memory usage.

I'd rate the solution nine out of ten. It is a very effective tool.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sarfaraz Hussain - PeerSpot reviewer
System Administrator at NCCPL
Real User
Fabulous range of features not available elsewhere
Pros and Cons
  • "Has some great features not available elsewhere."
  • "The solution lacks DLP."

What is our primary use case?

We are users of this solution and I'm a system administrator and lead manager of the Kaspersky EDR solution in my company. 

What is most valuable?

In my opinion Kaspersky is the best product on the market. It's very easy to handle, user-friendly and they provide a lot of features that are difficult to find in other endpoint solutions.  Kaspersky provides great features and endpoint protection. 

What needs improvement?

The only problem we have with the solution is that DLP is not a part of it. It's particularly relevant for those working in financial markets, especially in Pakistan where it's deployed in banks. DLP would make EDR a complete package. The lack of DLP is the main reason that our company is moving away from Kaspersky EDR. 

For how long have I used the solution?

I've been using this solution for five years. 

What do I think about the stability of the solution?

It's very stable and I haven't faced any issues.

What do I think about the scalability of the solution?

The solution is very scalable. We have approximately 300 users in the company. 

How are customer service and support?

We've had many interactions with technical support. We use the online Kaspersky company portal to raise tickets, and the staff are very knowledgeable technically and very professional. In so many ways, and so many queries I was in coordination with them directly. The email support is also very good. 

How was the initial setup?

The initial setup is very simple and there were no issues with deployment. 

What's my experience with pricing, setup cost, and licensing?

Kaspersky offers a very budget-friendly licensing model that is a complete package and is suitable for small, medium or enterprise organizations. McAfee, for example, has a much more costly license.

Which other solutions did I evaluate?

I've looked at other solutions including McAfee and most offer the same level of endpoint protection. Kaspersky provides additional features that other products don't have.

What other advice do I have?

I'm very satisfied with this product overall and I rate it 10 out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sidinei Mancini Junior - PeerSpot reviewer
Information Security and Support Coordinator at St Marche
Real User
Provides reports and helps us with our servers
Pros and Cons
  • "The most valuable features are the reports."
  • "We would like to have better strategic information."

What is our primary use case?

We primarily use this solution for users, servers, and services that we have implemented in our company.

What is most valuable?

The most valuable features are the reports.

What needs improvement?

There are no issues with this solution. However, we would like to have better strategic information. We currently have tactical, and it's hard to make strategic decisions based on what it delivers.

In addition, we have about 600 users using this solution.

For how long have I used the solution?

We have been using this solution for over four years. It is deployed on-premises.

How are customer service and support?

I rate the technical support a six out of ten because the support depends on the type of contract we have. We have a special contract, so we just need to submit a case and get a response within 24 hours.

What's my experience with pricing, setup cost, and licensing?

Our licensing costs are annual.

What other advice do I have?

I rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Udom In - PeerSpot reviewer
Information Technology Manager at The Olympia Medical hub
Real User
Good blocking capabilities and patching but needs better support
Pros and Cons
  • "The performance for Kaspersky is good, and it's not impacted our client performance."
  • "There are some cases that take three days to deal with. It's too long."

What is our primary use case?

We primarily use the solution for endpoint protection. 

What is most valuable?

In the software that I use at Kaspersky, we have some options that we made to our client LiDAR for the block patching, and we can close the high chain. 

The endpoint protection can update the patching from this server directly to the client, and every employee. 

The performance for Kaspersky is good, and it's not impacted our client performance.

It offers good blocking capabilities.

The upper patching is excellent.

What needs improvement?

We have some problems with LiDAR. When we do the install, or reinstall the server console, or server endpoint protection, I don't know why we need to reinstall it. 

Even though we installed, or did a new install for the server endpoint protection features, we use some small PDO or some patching to upgrade it in the employee protection clients if that's in.

I need a local expert. I'm looking for more experts to be able to apply it to certain solutions that we understand already. In order to meet our requirements, we need more experts. 

There are some cases that take three days to deal with. It's too long.

For how long have I used the solution?

I've used the solution for as long as I've been at the company - about one year. 

What do I think about the stability of the solution?

While the client is stable, for the console management, we have some problems with LiDAR. Sometimes, we installed it and had a problem and we need to reinstall it. In the last hour, the client can not do the configuration yet we need to add clients into the platform.

What do I think about the scalability of the solution?

We don't find it to have enough space.

We have below 100 people on the solution.

How are customer service and support?

Technical support is not too bad. I can say that it is in the middle of the road. They can be slow to respond.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is very straightforward. 

What about the implementation team?

We used either an integrator or consultant. We had help from a third party and didn't handle the entire implementation ourselves. 

What's my experience with pricing, setup cost, and licensing?

The pricing is good. I'd rate it four out of five in terms of affordability.

Which other solutions did I evaluate?

We did compare Kaspersky EDR with other software vendors.

What other advice do I have?

I'm a customer and end-user.

I would rate the solution a seven out of ten. If we had more local expertise and better support, it would be better.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Kaspersky Endpoint Detection and Response Expert Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free Kaspersky Endpoint Detection and Response Expert Report and get advice and tips from experienced pros sharing their opinions.