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Moeed  Mahmood - PeerSpot reviewer
Network Administrator at Chase Up
Real User
Top 5
Impressive firewall options, great filtering and blocking
Pros and Cons
  • "The solution does a good job of filtering and blocking unusual traffic."
  • "The system can be heavy, slowing down performance."

What is our primary use case?

We use EDR on our Windows servers, desktops and laptops. Our use case is for security, file scanning and to prevent data loss.

What is most valuable?

The firewall options are impressive, the solution does a good job of filtering and blocking unusual traffic. It's very easy to use, easy to deploy, and easy to operate. 

What needs improvement?

No product is perfect and I think the stability could be improved a little. I'd also like to see performance improvement as the system can be heavy, slowing down our computers, and things don't always work smoothly. Performance could be improved. 

For how long have I used the solution?

We've had a license with Kaspersky for six years. 

Buyer's Guide
Kaspersky Endpoint Detection and Response Expert
January 2025
Learn what your peers think about Kaspersky Endpoint Detection and Response Expert. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. We have around 700 users in the company. 

How was the initial setup?

EDR is deployed from the server, it's an easy and manageable process. It's a matter of the system administrator running the profile from the server.

What's my experience with pricing, setup cost, and licensing?

We have a three-year license. It was initially very reasonably priced but we are based in Pakistan and we are not doing well against the dollar so the price has increased significantly. 

What other advice do I have?

I've recommended this solution to many colleagues. I think Kaspersky is a reliable and stable solution.

I rate this solution nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Oladélé  LIAMIDI - PeerSpot reviewer
Responsable Production Informatique at Nouvelle Cimenterie du Bénin sa
Real User
Top 10
Offers centralized monitoring and has good customer support
Pros and Cons
  • "Kaspersky Endpoint Detection and Response Expert offers centralized monitoring where we can monitor everything from a single point. I also like its security and network traffic features."
  • "Kaspersky Endpoint Detection and Response Expert needs to include a traffic interface."

What is our primary use case?

We use the solution to monitor 200-300 equipment. 

What is most valuable?

Kaspersky Endpoint Detection and Response Expert offers centralized monitoring where we can monitor everything from a single point. I also like its security and network traffic features. 

What needs improvement?

Kaspersky Endpoint Detection and Response Expert needs to include a traffic interface. 

For how long have I used the solution?

I have been working with the solution for eight years. 

What do I think about the stability of the solution?

Kaspersky Endpoint Detection and Response Expert is very stable. 

What do I think about the scalability of the solution?

My company has 200 users for the product. I rate its scalability an eight out of ten. 

How are customer service and support?

The tool's customer support is good. 

How was the initial setup?

Kaspersky Endpoint Detection and Response Expert's installation was easy. 

What other advice do I have?

I rate the product a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Kaspersky Endpoint Detection and Response Expert
January 2025
Learn what your peers think about Kaspersky Endpoint Detection and Response Expert. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Ikw Ikw - PeerSpot reviewer
Head Of Technical Department at Secure Services Group
Reseller
A stable and scalable tool with a complex setup phase
Pros and Cons
  • "It is a scalable solution...It is a stable solution."
  • "I am not happy with Kaspersky's support since basic support is very cool unless you pay for some advanced support, in which you get better responses and feedback from Kaspersky's team."

What is our primary use case?

We use the solution for the new threat landscape since personal endpoints are not enough for protection. So customers are looking for, you know, endpoint detection and response. So they can centrally manage all endpoints and communicate data across every endpoint that they have on the network. So we have been using, like, the normal endpoint detection, endpoint protection. And after that, we deployed EDR and Azure for a few customers, which are kind of separate products. Actually, the experience was not that great in terms of the approach to EDR for Kaspersky because it wasn't one product. It's two different products that are working together. They kind of integrated, like, two products integrating with each other. But the performance and the administration become a headache for the administrators.


What needs improvement?

In terms of the protection itself, Kaspersky has been doing a great job. It's just the approach, the technology itself, performance, and impact on the systems it's protecting, that are more of a concern. The concern is significant, especially when compared to alternatives that are more lightweight and available on a cloud platform. So, the aforementioned areas should be considered for improvement.


For how long have I used the solution?

I have been using Kaspersky Endpoint Detection and Response Expert for two years. My company is a reseller of Kaspersky. We have been working with Kaspersky for almost ten years now.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution. I recommend the solution for small to medium businesses since its deployment and management are complex and bigger enterprises could go for cloud-based or move towards the next-gen solutions rather than Kaspersky.


How are customer service and support?

I am not happy with Kaspersky's support since basic support is very cool unless you pay for some advanced support, in which you get better responses and feedback from Kaspersky's team. In my opinion, right from the start, they should offer good support.

How was the initial setup?

The solution's initial setup process was complex when considering that it's just to get in the integration right from the start .So, there have been some issues where we had to contact Kaspersky and have the engineers work it out for us. So, it could have been a much simpler way to do it. The deployment process took two weeks with the help of three to four engineers who normally handle such stuff.

What about the implementation team?

Kaspersky helped us with the implementation part.

What's my experience with pricing, setup cost, and licensing?

Kaspersky's pricing is very competitive when it comes to comparison with the other solutions.

What other advice do I have?

Overall, I rate the solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Security engineer at ARCEP Togo
Real User
Top 5Leaderboard
Fast with good performance but needs more integrations
Pros and Cons
  • "The pricing is decent."
  • "We'd like more integrations to be available in the future."

What is our primary use case?

We primarily use the solution for security. We use it between businesses to protect endpoints.

What is most valuable?

The solution is very fast.

The EDR is quite helpful.

It is stable. The performance is good.

Overall, it works very well.

It's good for blocking threats.

Technical support is excellent.

It is scalable. 

The pricing is decent.

What needs improvement?

When I have the protection of my terminal or device, I don't have a problem. I haven't had any issues.

We'd like more integrations to be available in the future.

For how long have I used the solution?

We've been using the solution for two months. 

What do I think about the stability of the solution?

The stability and performance are very good. There are no bugs or glitches, and it doesn't crash or freeze. It is very stable. 

What do I think about the scalability of the solution?

The solution is quite stable. We have the advanced version, and there is a possibility to upgrade as necessary.

We have close to 100 people using the solution. We do not have plans to increase usage. We are a small enterprise. We'd only increase the usage if the number of resources increases.

How are customer service and support?

We have used technical support. They are very reactive and experienced. 

Which solution did I use previously and why did I switch?

We did use any other EDR solutions. We also have experience with Norton, for example. The experience was not positive.  

How was the initial setup?

My understanding is that the solution is easy to set up. However, I did not participate in the setup. 

It took two days to deploy the solution. 

In terms of planning, we are looking to fully deploy it in the next two months.

We have about ten technical people that can handle deployment and maintenance tasks. We had two main people managing it, and others handled the systems and network. 

What about the implementation team?

We did not need a consultant. We had an integrator handling the setup, and it was easy to deploy it. Typically, it can be handled by a technical team. 

What's my experience with pricing, setup cost, and licensing?

We have a license that covers 100 people. We have a license that we pay yearly. We generally pay for two years at a time. 

The licenses are affordable. 

What other advice do I have?

I'm an end-user. The solution is new to me. I'm not sure of the version number we are using.

I'd recommend the solution to others. We plan to integrate it with more things and help control more devices. We'll integrate it with our network assessment devices as well.

I'd rate the solution seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
SYEDALI13 - PeerSpot reviewer
Management Trainee Supply Chain Excellence at fatima group
Real User
Reliable and straightforward to set up but needs to cover more devices
Pros and Cons
  • "It is easy to manage."
  • "If it covered more products, it would improve the XDR."

What is our primary use case?

We are using it to protect our user end. For the server-side, we are using Trend Micro.

What is most valuable?

It is easy to manage. 

The initial setup is simple. 

It is stable. 

We have local support available to us.

What needs improvement?

I could be covering more devices, for example, the XDR. If it covered more products, it would improve the XDR.

For how long have I used the solution?

I've been using the solution for three to four years. 

What do I think about the stability of the solution?

It is stable and reliable. 

We are not facing any major issues regarding the protection of the endpoints. There are no bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

Around 2,000 people use the solution. We do not plan to increase usage.

How are customer service and support?

We have a local company here in Pakistan that we get support from.

Which solution did I use previously and why did I switch?

We also use Trend Micro.

How was the initial setup?

The initial implementation process is easy and very straightforward. It's not overly complex. It only takes one to two days to handle the complete deployment.

What's my experience with pricing, setup cost, and licensing?

I'm not sure about how the licensing works. It may be per user. I'm not certain. 

What other advice do I have?

I'm not sure which version of the solution we're using. I don't have that information. 

I'm not directly using this Kaspersky solution. The other team is managing the solution, and that's why I don't have much personal experience. I do not manage it directly.

I'd recommend the solution to other users and companies. 

I'd rate the product seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CISO at a wholesaler/distributor with 1,001-5,000 employees
Real User
Top 20
Has good stability and efficient machine-learning features
Pros and Cons
  • "Its customer service is quite good."
  • "They should include XDR features in the solution."

What is our primary use case?

We use the solution to create a test scenario for detecting a potential threat in the network.

How has it helped my organization?

The solution's cybersecurity policies help us protect some extensions of the primary documents in case of a ransomware attack. Also, in case endpoint servers get compromised, it protects them. Thus, we can manage exclusive and essential extensions for systems using it.

What is most valuable?

The solution's most valuable feature is machine learning. It monitors the traffic and events to detect suspicious activity.

What needs improvement?

They should include XDR features in the solution. It would help us collect data metrics from different endpoints. Thus, we could identify the origin of the ransomware or malware attacks within the network. Also, they should include sandboxing features.

For how long have I used the solution?

We have been using the solution for three years.

What do I think about the stability of the solution?

I rate the solution's stability an eight.

How was the initial setup?

The solution's deployment process involves configuring the network and changing the active directory. The most challenging part here is opening specific ports and blocking or allowing certain services through firewall settings.

What's my experience with pricing, setup cost, and licensing?

The solution's cost is reasonable compared to other vendors.

What other advice do I have?

I suggest a cost versus-benefit analysis to others while looking for EDR and XDR solutions. Considering the advantages of Kaspersky, it offers patch and vulnerability management. It takes time to deploy initially. But once you deploy it correctly, you will get a lot of features. I rate it as an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
General Manager IT at Chase Up
Real User
Top 5Leaderboard
Secure port capabilities, high level threat detection technology, and useful support tools
Pros and Cons
  • "The most valuable features of Kaspersky Endpoint Detection and Response are the threat detection technologies, and activity monitoring and support tools. Additionally, the port and USB security, and antivirus are effective."
  • "The installation process could be more streamlined."

What is our primary use case?

We are using Kaspersky Endpoint Detection and Response for protecting our clients and our systems from digital threats. For example, our operating systems.

What is most valuable?

The most valuable features of Kaspersky Endpoint Detection and Response are the threat detection technologies, and activity monitoring and support tools. Additionally, the port and USB security, and antivirus are effective.

What needs improvement?

The installation process could be more streamlined.

For how long have I used the solution?

I have been using Kaspersky Endpoint Detection and Response for approximately four years.

What do I think about the stability of the solution?

Kaspersky Endpoint Detection and Response is stable.

What do I think about the scalability of the solution?

The solution is scalable. We are able to upgrade modules and we have not had any problems.

How was the initial setup?

The initial setup of Kaspersky Endpoint Detection and Response is simple but the time of installation could be quicker. We set up our Kaspersky Endpoint Detection and Response server and our clients installed it on their end.

What's my experience with pricing, setup cost, and licensing?

We have been satisfied with the license of the solution.

What other advice do I have?

I rate Kaspersky Endpoint Detection and Response a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Endpoint Specialist at a computer software company with 201-500 employees
Real User
Great machine learning and real-time protection with useful vulnerability reports
Pros and Cons
  • "Has great behavior detection and a very good firmware scanner."
  • "Device control is lacking in EDR."

What is our primary use case?

We are Kaspersky partners and I'm an endpoint specialist. 

What is most valuable?

The major features I really like are behavior detection and the firmware scanner. The solution also has great threat prevention. Machine learning is also very good as is the real-time protection. The best thing is you can also get a vulnerability report. There are a couple of other features EDR has that are not available in other solutions and that includes the system-level device for controlling the UI which enables control of applications at the location level. There is also the IoC scanner that Symantec doesn't have. Finally, the threat intelligence portal gives me global visibility into threats and their interconnections which is great. 

What needs improvement?

The one thing Symantec has that EDR lacks is device control. I think Kaspersky has to increase its features when it comes to antivirus control. I'd like to see an increase in the 30-day retention period. 

For how long have I used the solution?

I've been using this particular solution for 3 years but have used other Kaspersky solutions for over 15 years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The scalability is good. Scaling is a matter of creating a new server and replicating all the data. It's not a big issue to do the migration or to upgrade hardware. We currently have around 20,000 users with that number increasing every day. 

How are customer service and support?

The technical support is really bad. They have three models of support and if you have the regular level of support, it can take days to get a response. It forces you to pay extra to get premium support, and then you hear from them within two hours. 

How was the initial setup?

The initial setup is straightforward. If you're deploying for customers then the deployment time will depend on the size of the organization and the level of preparation that has been done in advance. If you have 10,000 users, deployment will take about a day if everything is ready.  

What's my experience with pricing, setup cost, and licensing?

Licensing costs are very reasonable. This is not an expensive solution. 

What other advice do I have?

There are some features lacking in this solution and if I compare it with CrowdStrike or Microsoft, they are both better solutions than Kaspersky. I rate this solution eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Kaspersky Endpoint Detection and Response Expert Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free Kaspersky Endpoint Detection and Response Expert Report and get advice and tips from experienced pros sharing their opinions.